VISUAL MANAGEMENT TECHNOLOGIES IN HOSPITALS: USING BUSINESS INTELLIGENCE TO MONITOR HOSPITAL CONTRACTING
Biomedical Technology. Hospital Administration. Management Indicators
Introduction: In order for university hospitals to achieve an improvement in economic sustainability, it is necessary to have quantitative and qualitative financial goals, agreed with the SUS manager in the region where the hospital is located, defined according to the structure of the hospital and through a document binding is called Hospital Contracting. It seeks to effectively monitor the strategic indicators defined in this essential instrument for the financial balance of the hospital. The lack of definition of monitoring processes and tools
causes several management challenges, which make it difficult to implement continuous improvement of services provided to the Brazilian population. In addition, employees involved in hospital production do not have a tool to
monitor the performance of their production unit in real time in relation to the goals agreed in the contract. Faced with this scenario of lack of definition of visual management tools (GV) for monitoring strategic indicators related to hospital production in the scope of contracting, this proposal for health technology emerged with the objective of developing an electronic panel using business intelligence and based on Hospital Contracting . Method: methodological study, using the guidelines and goals of the Strategic Master Plan of the Hospital Universitário Júlio Bandeira, a branch of EBSERH, to collect the quantitative indicators to be monitored. The quantitative goals selected to compose the management panel were divided into two categories: Medium
Complexity Outpatient Health Prevention and Promotion Actions, Procedures with Diagnostic Purpose, Clinical Procedures and Surgical Procedures; Medium Hospital Complexity: Hospitalization by Specialty. In all, it resulted in 23 indicators to be modeled and inserted in the management panel through the information contained in the University Hospitals Management Application. For the developed management panel, the entire data modeling process was carried out using the Power Query functionality of the Power BI Desktop