Six Sigma, Lean, Improvement of Organizational Processes.

Improving work processes has been a goal of organizations, whether public or private, and one of the methodologies for developing this practice is the use of the Lean Six Sigma hybrid system. This work proposes a roadmap for improving organizational processes in the Judicial Unit, integrating Lean and Six Sigma approaches, aiming to increase efficiency in processes that deliver value to their recipients. The approach that combines Lean and Six Sigma abstracts the strengths of each of these systems. From Lean, it brings the identification and elimination of waste and operations that do not add value to the activities carried out in the Unit's organizational

processes and Six Sigma, the DMAIC cycle (Define, Measure, Analyze, Implement Improvement and Control), a systematized methodology for improving processes . The research begins with a review of scientific literature on Six Sigma, Lean, integration between the aforementioned approaches and management of organizational processes with a focus on the process improvement stage. It continues with the presentation of the proposed itinerary, demonstrating the steps and procedures to be followed for its application, as well as the tools that help the development of the trail followed. Action research is used as a scientific method for conducting the study and as a field of research the application is carried out in a Labor Judiciary Unit. Next, the proposed roadmap is fully implemented. The research results point to improvements such as reducing the process payment time, with the collection of bank details and fee contracts during the screening process. Before application, this time was 5.73 days, with data collection in advance this time is completely eliminated, as the data is already in the records. Also noteworthy is the 7% reduction in the time it takes for the process to travel to and from CEJUSC to attempt