What We Do

The growing need for professional qualification and training at all organizational levels, in both the public and private sectors, underscores the importance of an education that integrates theoretical knowledge and practical application.

In today's context, challenges such as people management, sustainability, innovation in products and services, information technology, and public administration improvement demand highly skilled professionals. Training for work process intervention, based on research and knowledge production, is essential for driving effective change with ethical responsibility.

The Graduate Program in Institutional Process Management (PPGPI), through the Professional Master’s in Institutional Process Management (MPGPI), offers a stricto sensu education with academic and technical excellence. Our faculty consists of Ph.D. holders from diverse fields, including philosophy, law, psychology, information science, accounting, administration, production engineering, and natural resource management, ensuring an interdisciplinary approach to process management.

The two-year program prepares highly qualified professionals to enhance and innovate institutional processes. Additionally, graduates may pursue a doctoral degree, further expanding their academic and professional expertise.

The program is in-person, held in the evening at UFRN’s campus in Natal-RN. Admission is through an annual selection process, and the program welcomes graduates from any field of knowledge, provided they have a professional affiliation.

Public and private institutions can offer this qualification to their professionals through cooperation agreements and partnerships with UFRN/PROPLAN.

The PPGPI holds a CAPES rating of 4 (2017–2020), establishing itself as an excellent program in process management education.

Program for Civil Servant Qualification (PQI): Corporate Project Pathways at UFRN

The Graduate Program in Institutional Process Management (PPGPI) serves as a strategic pillar of UFRN’s corporate university, playing a key role in qualifying public servants and strengthening the university’s institutional competencies.

Integrated into the Institutional Qualification Program (PQI), established by Resolution No. 025/2017-CONSAD, the PPGPI aligns directly with the UFRN Staff Training and Qualification Program, prioritizing key areas such as ethics, workplace quality of life, sustainability, innovation, technology, strategic management, and human resource management.

Following the Institutional Development Plan (PDI 2020-2029) guidelines, the PPGPI structures its project pathways to meet the following institutional objectives:

• Enhancing the quality of undergraduate and graduate education;
• Developing sustainability-focused initiatives in all dimensions;
• Implementing innovative practices and promoting an entrepreneurial mindset;
• Encouraging interdisciplinarity in teaching, research, and outreach;
• Mapping and managing competencies to optimize internal processes;
• Adopting a continuous improvement cycle for organizational and electronic processes;
• Enhancing internal service quality through service design principles;
• Managing natural resources efficiently and fostering environmental sustainability;
• Transforming innovative ideas into prototypes and practical solutions;
• Spreading best practices in project management for internal organizational change;
• Strengthening UFRN’s engagement with society to expand the impact of its services;
• Improving procurement and acquisitions through planning and monitoring;
• Promoting health and well-being in the workplace;
• Advancing the internationalization of UFRN through effective institutional mechanisms.

Through the Professional Master’s in Institutional Process Management (MPGPI), the PPGPI provides a stricto sensu education focused on applying knowledge to solve institutional challenges, establishing itself as a hub for continuous learning and innovation in public administration.

Final Products Developed in the Program

Across all research areas, the program generates a diverse range of final products, including:

• Master’s Dissertation;
• App Development;
• Editorial Publications;
• Service Charters;
• Educational or Instructional Materials;
• Systematic and In-Depth Literature Reviews;
• Media Program Production;
• Products, Processes, or Techniques;
• Technical or Technological Application Projects;
• Technical Reports;
• Pedagogical Proposals;
• Software Development;
• Audiovisual and Media Productions;
• Case Studies;
• Institutional Diagnostics;
• Development of Scientific and Technical Databases;
• Social Technology Development;
• Process Management Development.

GOALS

The Professional Master in Management of Institutional Processes (MPGPI) aims to:

General: To train qualified professionals for the practice of advanced professional practice and transforming procedures, aiming to meet social, organizational or professional demands and the labor market.

Specific:

a) Provide theoretical tools for the application of ethics in the resolution of organizational conflicts;

b) Provide the improvement of the processes of institutional management;

c) Provide the necessary instruments for the elaboration of processes of management, evaluation and monitoring of institutional programs and policies.

AREA OF CONCENTRATION: Innovation and sustainability in institutional processes

RESEARCH LINES

1 - Ethics, Social and Environmental Responsibility

This line develops studies on the ethical dimension in organizational processes, with issues related to social responsibility and environmental impact, establishing theoretical bases, methodologies and procedures aimed at promoting an institutional practice of a transversal and interdisciplinary nature, by providing analyzes to promote sustainability and innovation in projects and processes, through the study of specific practical cases in the triple focus: social, environmental and economic, aiming at rethinking practices, methods, models of public services, businesses, products, technologies and processes as vehicles for generating value to institutions.

Some topics of study:

Theoretical and practical challenges of ethics applied to organizations;

Ethics and conflict mediation in organizations;

Ethics and institutional mission;

Ethics in institutional processes;

Ethics in management and legal and regulatory requirements;

Sustainability and environmental adequacy policies in organizations;

Natural resource management policies in organizations: water, energy, energy efficiency in buildings;

Technological innovations and sustainability in products and services;

Autonomy and organizational responsibility;

Policies, function and power relations in organizations;

Compliance and compliance policies;

Legal, historical and philosophical studies of organizations;

Philosophy and politics of digital postmodernity.

 Guiding teachers:  Sérgio Luís Rizzo Dela-Sávia, José Orlando Ribeiro Rosário,  Leonardo de Oliveira Freire, Patrícia Borba Vilar Guimarães, Yanko Marcius de Alencar Xavier, Anderson Souza da Silva Lanzillo, Herbert Ricardo Garcia Viana.

  2 - Management of Institutional Processes, Projects and Policies

This line develops studies on the management of organizational processes, including the culture of innovation, based on entrepreneurial behavior and the improvement of sustainable methodologies and procedures aimed at health and well-being at work. It includes studies of institutional dynamics and transformations, analysis of experiences and subjective experiences in work contexts, people management, communication, information and data, projects and processes.

Guiding professors: Marcelo Rique Carício, Carlos David Cerqueira Feitor, Adriano Charles da Silva Cruz, Sebastian Faustino Pereira Filho, Josué Vitor de Medeiros Júnior, Adriana Carla Silva de Oliveira, José Guilherme da Silva Santa Rosa.

Some topics of study:

Management and planning in social media and media relations;

Crisis management in communication;

Marketing and institutional advertising;

Organizational culture and communication;

Audiovisual processes and products in mobile and locative media applied to communication;

Communication management and advisory processes;

The mediatization of society, culture and institutions;

Fake news, post-truth and the reputation of institutions;

Electronic process and access to public services;

Project management;

Innovation management;

Design in products and processes;

Entrepreneurship and innovation;

Ergonomic approaches in institutional processes;

Process management and modeling;

Open government policies and transparency;

Information Management in organizations;

Open data and information security policies;

Data compliance and compliance policies;

Public finance: control and compliance;

IT-Based Management Information Systems;

Social Control and Public Governance;

Costs for the Public Sector;

Government Controllership;

Risk management in organizations.