Public administration is governed by principles, including Efficiency. Therefore, it is interesting to take into account the applicability of the administrative principle of efficiency when preparing administrative processes for removal from the country. In this sense, the production of instructional materials that facilitate processes and promote efficiency in public administration is a recommended action. The objective of this work is to carry out a diagnosis of the country's removal processes from the Federal University of Rio Grande do Norte in 2019 and, with the results found, suggest, through instructional material, recommendations for the creation of removal processes with the purpose of improve the execution of this activity in terms of practicality, speed and correctness. When it comes to the problem of this research, the guiding question is the following: What is the situation of administrative processes for removal from the country of the year 2019 at UFRN related to the applicability of the administrative principle of efficiency? Therefore, the following specific objectives will be addressed in this study: relating the administrative principle of efficiency with the country's removal processes within the institution; study the legislation that deals with the removal of federal public servants, and the UFRN regulations; and identify the errors and divergences that occurred in the administrative processes of removal from the country in 2019. Regarding the method, in this study, bibliographical study was used, in addition to exploratory and qualitative descriptive action and documentary research, as in addition of the researcher being an agent of the activity, she carried out an analysis of data on the country's removal processes of UFRN employees from the year 2019. Thus, this study concludes that with the recommendations through instructional material related to errors in the removal processes provides a new management model and direction in the execution of the activity. This ensures an efficient result, with the procedure being carried out in a simple and practical way.

This study aims to develop an institutional diagnosis that points out how the Performance Management Program, in its possibility of teleworking, has promoted sustainable practices with UFRN's technical-administrative employees. The PGD, a program recently regulated through CONSAD Resolution 011/2022, of June 30, 2022, produced a paradigm shift regarding the work modality for the institution's administrative technicians. The methodological path followed uses quantitative and qualitative aspects in a combined way, bibliographical studies in books, dissertations and articles, documentary research focusing on PGD legislation, its evolution and internal regulations of UFRN and through institutional diagnosis, an global view of the study, with a questionnaire being applied to administrative technical staff from the UFRN Dean of Administration in order to assess their impressions about PGD, Teleworking and the relationship between PGD, Teleworking and Sustainability. As a result, it is important to highlight that of those interviewed, 3% are in full telework, supported by some specific need, 40.3% are in the various possibilities of hybrid work and 56.7% are working fully in person, which reinforces that the PGD is not synonymous with Teleworking but this is just a possibility within the program. It was also possible to note that the PGD is better accepted than its POLARE system, as the latter does not need improvement updates. In terms of sustainability, the research obtained relevant data linking it to PGD, however, the institution needs to promote more actions to boost practices that link PGD, Teleworking and Sustainability, such as including PGD in the Logistics Plan Sustainable - PLS.

 Human survival involves work. The advancement of technology and innovations drive arrangements which adapt to the needs of society at each time in history and in each social group. The phenomenon of globalization has boosted a new modality of work, which gained prominence mainly with the Covid 19 pandemic. This is the case of telecommuting. (VILARINHO; PASCHOAL; DEMO; 2021; FALCÃO, 2022; NASCIMENTO, 2021; ANDRADE, OLIVEIRA, PANTOJA; 2019). In this context, the research aims to carry out an institutional diagnosis from the public manager's perspective on telework, within the scope of the Judiciary, to answer the following question: is it possible to reconcile productivity and the promotion of a humanized environment in telework? The study advances in the analysis of the ethical, historical and normative dimensions of telecommuting. An ethical discussion is presented, with emphasis on philosophers such as Aristotle, Kant and Habermans. Then, the historical contribution to the understanding of work as a necessity of human existence itself is shown. The culture of managerialism in Public Administration, with a focus on the Judiciary, is a subject addressed. The research also describes the first norms on the subject in the world and in Brazil, with an approach to the advantages and disadvantages, the right to disconnection, telework for people with disabilities, telework and possible relationships with mental illness and decent telework. The target audience of the research are the Directors of the Secretariat of Labor Courts of the Regional Labor Court of the 21st Region, who, by completing a research form and semi-structured interview, presented their perceptions about telecommuting during the pandemic period and also at the current moment. For that, a quantitative and qualitative analysis was carried out, and the descriptive statistical analysis served as the basis for generalizing inferences of a qualitative nature (COSTA, 2004). From the results of the research, which used a questionnaire with open and closed questions as the main instrument, some using the Likert scale, and the application of a semi-structured interview, the study concludes that telework is an organization model that has become a reality for the present and future and that the challenges arising from its implementation will require skills and competencies from managers capable of equating the achievement of goals with the duty to promote a humanized and decent environment in the virtual context.

The current public organizations are demanding agile services, quality and appropriate to social needs. This entanglement entails the concern in relation to the improvement of processes, performance improvement and demonstration of transparency in their activities, as occurs within the Federal University of Rio Grande do Norte (UFRN), object of this study, since it makes efforts in order to follow the new management approaches and administrative practices in order to improve them through better structuring and integration of processes. However, some sectors have not yet molded themselves to this conjuncture, remaining with traditional and bureaucratic procedures. In the Secretariat of the Postgraduate Program in Urban and Regional Studies (PPEUR), locus of this research, the absence of explicit and standardized processes causes difficulties in the execution of activities, unnecessary actions and rework. In this sense, the study aimed to identify how the processes that make up the scope of activities of this sector are conducted and how they can be systematized and grouped in order to promote standardization, transparency and efficiency. To this end, exploratory, descriptive, and qualitative research was carried out. As instruments of data collection, we used a bibliographic and documental research and interviews, applied through a semi-structured script. The research was operationalized in five distinct stages. The first stage involved the identification and survey of process data, with the help of SIPOC, totaling 29 processes. In the second, the processes were modeled using the BPMN notation and Bizagi software. The third involved the validation of the processes. In the fourth, the manual was elaborated. Finally, in the fifth stage, the functional issues were reviewed and approved. It is believed that the compilation of the results of this research in a manual can contribute to a better understanding of the sector's activities, minimizing mistakes and rework, improving the quality of the services provided and the professional life of the employee, as well as promoting the sharing and retention of organizational knowledge.

This work addresses the budgetary framework of UFRN from the perspective of funding academic units located in the interior. It is anchored, as a starting point, in the institution's own diagnosis, which recommended in an activity report produced by the Evaluation Committee of the Model, the discussion of alternative forms of funding for the academic units based in the interior. From this perspective, the research explores the revenues and expenses of the selected academic units in order to understand their budgetary profiles. Subsequently, it differentiates between the budget distributed and executed by academic unit, and only then delves into the resource allocation model adopted at UFRN, with the purpose of verifying the model's behavior for different values assigned to the "Off-Campus Bonus" coefficient, the sole component of the model exclusively intended for funding units based in the interior. Regarding its design, the research is situated in the field of Applied Social Sciences, with a quantitative approach, applied nature, and descriptive-exploratory objectives. It employs a case study methodology based on institutional documentary sources. The data analysis utilizes descriptive statistics with the application of percentile analysis techniques and is supported by IBM SPSS software. In the final phase, it conducts testing of values for the "Off-Campus Bonus" coefficient using annualized spreadsheets from the Planning Prorectorate. The research results indicate that the selected academic units present distinct budgetary profiles, which could lead to inequalities in resource distribution. Furthermore, the budgetary matrix adopted by UFRN does not adequately address the specificities of the academic units based in the interior, potentially compromising the quality of education and research in these regions. From this perspective, the results of this work suggest that it is possible to adjust the budgetary matrix to equalize resource distribution among the units and restore budgetary amounts in favor of those based in the interior, in order to ensure equity in resource distribution and strengthen higher education throughout the state.

This work aims to demonstrate the evolution of the Brazilian Judiciary Police, in this case more represented by the Federal Police, mainly in the time span of the last decade. Part of the legislative evolution that improved the Brazilian legal framework, with the construction and the move towards a more autonomous judicial police and in accordance with the dictates of a Democratic State of Law. There is no pretense of stating the ideal model for a judicial police responsible for investigating criminal conduct, but only consolidating in a documentary way the advances made in this construction over time. Bibliographical and documentary research was used in order to carry out a historical survey of the theme.

The importance of Higher Education Institutions (HEIs) in the implementation of environmental agendas is undeniable, notably for their primary mission of knowledge transfer, scientific research and dialogue with society. However, HEIs take on yet another relevant role in achieving environmental goals. As they resemble real cities, they are capable of integrating actions aimed at reducing the impacts associated with the operation of their campuses as well. In this sense, this study seeks to create a model of an integrative sustainability plan aimed at academic units of Brazilian higher education institutions, facilitating the construction of a more sustainable university community and a more practical society for sustainability practices. The operationalization of the research will take place through a case study of UFRN, with the initial purpose of exploring its environmental governance structure, as well as the existence and/or stage of implementation of Sustainable Logistics Management Plans or equivalent instruments adopted by the academic units that are part of the Central Campus, combined with exploratory field research to analyse the perception of users regarding the promotion of local sustainability, considering aspects related to teaching, research, extension and operation of the institutional unit. Data collection will involve research in institutional documents, in addition to the application of the Sustainability Assessment Questionnaire (SAQ) aimed at students, teachers, employees and unit managers. Preliminary results showed that there are no coordinated sustainability actions, and the units do not have a PLS or similar instrument, of an integrative nature, which involves all users, from the perspectives of teaching, research, extension and operation of the unit.

The student trajectory is not always linear, smooth and organized in the University. Multifaceted are the reasons that lead students to insufficient academic performance and, consequently, to break their bond with the University. If, on the one hand, this type of cancellation has devastated the lives of students and the reality of the educational institution, on the other hand, the significant number of requests for course reactivation has raised questions. Within this context, this study aims to analyze the factors that led the student to academic failure; and those implemented for resuming studies after cancellation. In the first stage of the research, the Information Technology Superintendence (STI) was asked through a mailing list to contact these students who lost the link with the course program between the years 2015 to 2020. I did not have access to information because it was an internal data of the STI, even so, the department was able to collect data from the 842 (eight hundred and forty-two) canceled students regarding the reasons that led them to have their ties with the program of their respective courses canceled. In the second stage, a new questionnaire was prepared and sent to 35 respondents students in order to understand what led to a second cancellation, even after being reactivated according to the approval of the Graduation Chamber. Of these 35, only 37.1% answered the questionnaire. At the end of this study, it was identified that problems related to mental health are the most significant reason for cancellation, as well as the absence of effective academic guidance. From the results obtained, two propositions generated to support university management: elaboration of the scope of a virtual environment within the university's web portal with information to guide students in the face of insufficient academic performance and a proposal for a suggestive draft with changes to the RESOLUTION No. 171/2013-CONSEPE, of November 5, 2013, which aim to contribute to the reduction of cancellations of undergraduate courses at UFRN, in addition to the work now developed by the Dean of Graduation to meet one of the planned strategies in the Management Plan – 2019 – 2023 of UFRN, which is to reformulate the criteria for cancellation in the regulation of undergraduate courses.

The supervised curricular internship is a strategic pedagogic tool for an University. It is through this activity that the student usually has his first contact with the labor world, and is often a watershed in his career. However, there is a constant concern in the institutions so that this tool is not deviated from its purpose, which moves resources and efforts in several ways. At UFRN the internship is managed and registered by the Internship Central Module, which is part of the institution's official registration system. This system urged to end some doubts that happened in the institution and make It standard some proceeds, like creating a model for the student internship term, the activity plan, the university internship agreement and to ease the information access about a students internship. However, It was noticed in the routine working with the system that there are some limitations, especially about the internship accompanying and performance evaluation by the field supervisor, supervisor professor and the intern. Thus, this project cretaed a recommendation list for the Internship Central Module re-design in SIGAA through the internship supervisor professor view. For this, It was made a case study at the UFRN, using the Design Thinking technique and interfaces design concepts, where in the first phase was made a document analysis for the main and institutional regulation, an online survey and a cooperative avaliation with supervisor professor. It was used the afinity diagram technique to process de content and data to identify errors, organization goals and user necessities, then in the second phase was generated ideas through the brainstorming and idea menu techniques. At the end, the project propose a recommendation list and a series of new interfaces for re-design the internship central module through the supervisor professor perspective, aiming a better effectiveness. 

The Federal University of Rio Grande - UFRN, as a way to implement an Interiorization Policy, aiming to collaborate with the development of the interior where its campuses are located, created the Argument for Regional Inclusion - AIR as an instrument to be used by candidates for admission to graduation that reside in the cities and surroundings of the campuses, not restricting their reach only to the state of Rio Grande do Norte, but also covering a part of Paraíba. The objective of the study resides in the analysis of the AIR under several aspects, since his conception, through its implementation, use, comparison with other similar instruments applied by other educational institutions, resulting in a detailed examination of the instrument. The work presents the nature of AIR as Affirmative Action and discusses its foundations, and relates it to the theme of Public Policies, essential for the development of education and regional growth. The methodology used in the research has a predominantly applied nature, has an exploratory form of research, and regarding the approach to the problem is characterized by being quail-quantitative, and uses bibliographic and documentary research as technical procedures. After analyzing data and information, it was possible to verify that the AIR is effective in what it proposes, however, when verifying some criteria of student admissions before its advent, it was noticeable that it would not be necessary if the form of admission continued to be the entrance exam. With a new form of access to higher education that is more democratic and universal, the need for AIR to combat evasion and encourage the access of the region's population to public education was envisioned. The result of the work indicates that it is necessary to create a commission to update the Resolution nº 177/2013 – CONSEPE.

The negative impacts caused by man on nature are increasingly evident. The loss of biodiversity, climatic effects, and the accumulation of solid waste are just some of the consequences generated by the daily actions of individuals in contemporary society, among these, the unbridled consumption of goods. In this context, the theme of sustainability gains fundamental contours for society. And as it could not be otherwise, the public sector is not oblivious to this conjuncture. In this way, the conscious consumption of goods in the public sphere becomes an increasing social demand, not only due to the imposition of more efficient financial expenses but also due to the various environmental impacts caused by the decrease in the useful life cycle of products. At the Federal University of Rio Grande do Norte (UFRN), where the locus of this case study is located, there is a disjointed and ineffective institutional policy to promote the reuse of collected goods. This practice increases the number of items sold with the respective imposition of acquiring new ones in the same proportion. The present work has a general objective to present an intervention proposal for the process of undoing movable unserviceable goods at UFRN, focusing on achieving higher levels of reuse of collected goods. It is exploratory-descriptive research with an applied character. Data will be collected through direct observation of the work environment, documental analysis of data extracted from the SIPAC system, semi-structured interviews with those responsible for the Patrimony Division and the Asset Disposal Commission, as well as through the application of questionnaires with the secretaries of the departments of the Academic Centers. After these steps, it was found that the process presents problems related, among others, to the lack of an effective maintenance policy, an institutionalized culture of unbridled consumption of goods, and the issuance of technical reports by disabled employees. In this context, an action plan was presented containing measures to improve the workflow, to promote the development of more conscious consumption at UFRN linked to the increase in the number of reused goods. In addition, this intervention project presented as a product for the institution a proposal for a manual of procedures for the undoing of patrimonial assets.

The objective of this work is to build an artifact to assist in the improvement and innovation of UFRN's purchasing planning. Therefore, a qualitative, prescriptive empirical research carried out, using the Design Science Research method. After building the theoretical artifact and having carried out a systematic literature review, the construction of the artifact began, with Design Thinking as the main approach. The results built in the period from November 2021 to June 2022, having as locus the Purchasing Directorate, notably, the Purchasing Planning and Management Division. As a data collection instrument, for the awareness and suggestion phases, a documental verification of the instruments Preliminary Digital Technical Study and Term of Reference was carried out; hermeneutic analysis of the normative instructions regarding the planning of public acquisitions. From there, the artifact developed, using the Trello tool. Finally, the evaluation carried out through an interview with the purchasing managers. In conclusion, the artifact proved to be an adequate instrument to assist in the monitoring of the purchase planning process at UFRN with great potential for applicability.

Sustainable digital governance (SDG) is a modality that uses information and communication
technology as a future-oriented sustainable development strategy and brings to the core of debate
the social protagonism as well as both, the individual and collective responsibility for
development of human, environmental and economic aspects. This research aims to analyze the
implementation of the electronic process at UFRN considering the sustainable digital governance
with an emphasis on the human dimension. This is a qualitative study that used semi-structured
interviews and focus groups as data collection tools. The results were analyzed using the Design
Thinking as an instrument of analysis and synthesis and reveal that the electronic process
contributed to the strengthening of UFRN’s sustainable digital governance. As a contribution, it
is possible to highlight the elaboration of a theoretical construct that contributes to the
advancement the SDG area and also a  proposition of a systematization model for monitoring the
flow of electronic processes and an institutional diagnosis that will guide UFRN’s strategic
actions in the implementation of new technologies from the perspective of human dimension.

 Information security nowadays is becoming increasingly important. In particular, public institutions, driven by the needs to achieve efficiency in their processes, have given greater attention to this branch of computer science studies. Within this context, CSIRTs (Computer Security Incident Response Teams), have become commonplace in many organizations around the world. This work is a qualitative research associated with an intervention project applied to the Federal University of Rio Grande do Norte, which aims at the formal institution of a CSIRT. As a methodological strategy to achieve its objectives, the LCC (Life Cycle Canvas) visual approach and the Scrum agile framework were adopted to plan the project and coordinate the deliveries of its products. As a result, CeTRIS (Center for the Treatment and Response to Security Incidents) was created, a CSIRT that works with its own team of technicians and acts preventively and reactively seeking to promote in the institution the improvement of security in its computational environment. In addition, documents were produced with guidelines for its operation and indicators to measure its efficiency and performance. A website was also created to present the group to the university community and disseminate alerts and news. The group was created and started its activities with positive effects for information security at UFRN.

As a reflection of globalization, information and communication technologies in the work environment have been undergoing a complex remodeling. In the last year, numerous changes were necessary, considering the world scenario resulting from the coronavirus pandemic (COVID-19). In this new context, the practice of telework gains momentum. Despite the excellent adhesion in several productive sectors, the promises of advantages and a particular "enchantment" about this type of work, the complaints, although veiled and sometimes not legitimized by the community, nor by the organizations themselves, invite a closer look at another important aspect: precariousness in telework. This study aimed to discuss the effects of implementation and adherence to telework among administrative technical servers within the scope of Federal Universities. It tried to detail the specifics and job changes due to adherence to the remote modality and identify the impacts of teleworking on health and well-being, considering the complaints about the precariousness of work processes from the adherence to such modality. The research was based on a qualitative approach, a study of Integrative Literature Review (IR). The data obtained indicated that, within the scope of public institutions of higher education, technical administrative employees were impacted by the effects of a sudden implementation and without proper support during the pandemic period. A large contingent reports that the minimum conditions for the execution of telework were not ensured, considering that part of the servers did not have the resources to do so and that the adopted model negatively affected their private life and well-being. It is concluded that it is necessary to improve the management of work processes so that, regardless of the modality, workers distance themselves from practices that compromise their health and, consequently, institutional health.

Este estudio busca proponer la sistematización del ceremonial y el protocolo de eventos solemnes realizados en la Universidad Federal de Rio Grande do Norte (UFRN) - basado en estándares de protocolo. La necesidad de sistematizar surgió de la percepción de la autora en algunas ceremonias de que participaba como ceremonialista en la institución, que los protocolos no se estaban siguiendo de acuerdo con las normas regulatorias, en su totalidad. Como metodología, realiza revisiones bibliográficas con el fin de presentar la teoría que sustenta la investigación, así como un estudio exploratorio sobre la legislación existente, tanto en la UFRN como en Brasil, sobre ceremonias, protocolos y eventos solemnes, señalando sus funciones. e identificando su relevancia en la institución. La recolección de datos se basará en la información obtenida, considerando también la experiencia del investigador. Como resultado, propone el desarrollo de un instrumento para sistematizar el ceremonial de la UFRN que subsidiará el manual ceremonial y protocolo universitario de la UFRN.

The organizational climate, due to its influence on the behavior of workers, has become a phenomenon that has aroused the interest of researchers and the management of organizations. In order to better understand the characteristics of the organizational climate and, thus, enable the climate management process, a precise and valid diagnostic method must be adopted by the actors who propose to develop practices on this phenomenon. In view of this need, the present academic work, in the format of a technical product, has the general objective of proposing an instrumental method for diagnosing organizational climate for the Federal University of Rio Grande do Norte - UFRN. To support this proposal, a research was carried out, configured as exploratory and descriptive, with a mixed approach, with the purpose of mapping the practices of diagnosis and management of the organizational climate in IFES in the national territory, in order to get to know the national panorama on the topic in question, and carry out a survey of the instruments used by these IFES. Of a total of 67 IFES considered in the aforementioned research, only six stated that they have the practice of diagnosing organizational climate in an institutionalized way in the organization. To achieve the general objective of this academic production, due to the failure to send the climate instruments informed in the research by the IFES, instruments were raised in the literature to analyze a group of judges from the proposed institution to evaluate organizational climate instruments. Four instruments were analyzed and evaluated, one of which was chosen by this group as the most suitable to be used by UFRN, in the climate diagnosis process.

The democratization of higher education in the last decade and the consequent increase in enrollment, together with the rapid changes in the world, combined with technological innovations, demand, demand and require higher education institutions to rethink strategies that can not only provide knowledge, but above all empower graduates to adapt to an increasingly complex context. In view of this, the Pedagogical Course Project is an important document as it gathers all the actions and strategies that guide the pedagogical practice, and must be in tune with the new world view, in order to guarantee a global and critical for students as a way to enable them to exercise citizenship, as well as subjects of reality transformation, with answers to the great contemporary problems. Given this relevance, this document needs to undergo permanent updates. Thus, this work has as its general objective to elaborate a diagnosis about the documentary situation of the Pedagogical Projects of the present Degree Courses of the Center of Exact and Earth Sciences (CCET) of UFRN. This objective takes into consideration the aforementioned Projects that are in line with the last curriculum directive published by the National Education Council, Resolution No. 2 of July 1, 2015, which defines the National Curriculum Guidelines for initial level education. (undergraduate courses, pedagogical training courses for graduates and second degree courses) and for continuing education and those that have not yet made their adjustments, as well as other documents that guide the entire updating process, since these projects are collectively constructed and must be permanently updated and those not yet in line with these standards. For this research we will use two methodological approaches as elements for the empirical process, namely: case study and documentary analysis, under the theoretical bases of qualitative research. This research is justified at the institutional level, while it is extremely important to update the Pedagogical Projects of the Courses so that they are in line with the federal and institutional rules that regulate Higher Education and their results may offer subsidies for these documents are reviewed within a certain period of time thus contributing to the quality of the courses offered by the Institution. 

The human performance evaluation at work place has been increasingly approached on management practices. Under the federal public service sector, the special performance appraisal is mandatory during the probationary period along the first three years that the employee is adapting to the new position.The objective of this research is to investigate if the performance evaluation process of the servants submitted to the probationary phase at the Jundiaí Agricultural College, has been working as a pedagogical moment of personal development. For this, this study applied the quantitative and qualitative approaches of researching. Regarding the data gathering instruments, was realized analysis of bibliographies, documentation and elaboration of questionnaires to be applied to the administrative technical servants and teachers in probationary stage were performed. Finishing the analysis of the collected data, we intend to obtain information on the development of institutional policies that improve the evaluation and monitoring process of the servants that have to do their probationary stage of the Jundiaí Agricultural College/UFRN. In addition, the study aims to produce a booklet and handout institutional material that contains information about the probationary period at the Federal University.

The Government is not usually remembered as an innovative areas. Even when there are initiatives in this way, it is clear that they are isolated and it is common not to improve to the processes of the institutions. Considering the increasing on demand for vehicle inspections to open services, at Departamento Estadual de Trânsito do Rio Grande do Norte - DETRAN/RN and in view of the need to adopt more effective practices, promoting a better experience for citizens and reaffirming trust between government and citizens, it is proposed in this study to raise the opportunities for performance optimization and which interventions could be performed in order to reduce the service time in the vehicle registration sector of this state agency. In this sense, a systematic review of the available tools and solutions already adopted in other States was carried out. For this, the participatory design approach was used to achieve the project stages. This research methodology used consists of performing descriptive and exploratory analysis. In this case, the research was conducted in two steps. First, questionnaires were applied to stakeholders. Thus, relevant features were extracted for the development of a solution according to this scenario. Next, the interaction model was evaluated using a prototype specifically developed to focus on application performance through usability testing and user satisfaction questionnaire. Therefore, the target of this work was to create a tool that make the vehicle identification survey safely and efficiently, seeking to provide a service experience focused on the perspective of customers and the Electronic Government guidelines.

Corporate risk management is strongly used as a means of creating and protecting value in activities due to the ability to promote a culture that sustains or achieves objectives. Monitoring is part of the risk management process and is responsible for reducing the performance of the entire cycle, because it interrupts the execution of activities that mitigate, transfer, eliminate or accept such events. This recognition is well referenced by the main structures and rules that deal with the theme. This paper aims to propose a monitoring model for corporate risk management in a federal higher education institution (IFE) that does not have all the components of its risk management components in place, especially monitoring, according to performance data in your risk management system, or GERIFES.Net. A management available for a method of approach that facilitates the conduct of plans and projects with simplicity, privileging the interaction between actors and under a set of values that result in deliveries (results). Among these methods, except if Scrum, these practices can follow the monitoring phases and cause an effective movement to achieve risk mitigation. The study has an inductive approach, of a qualitative nature and, as far as its scope is concerned, it will be descriptive. Adopt action research as a methodological strategy and as instruments for data collection, use of participant observation, interviews and focus groups, systematizing how they were collected through content analysis. It is believed that the current one introduces the test by the researched IFE and the development of methods that assist in the execution of risk monitoring, the object of the present dissertation, the waiting for contribution to the most effective risk management and the other nature.

In the current context experienced by Brazilian public universities, where funding cuts are constant and the scarcity of resources is increasing, managers and other public entities are increasingly demanding the adoption of measures to maintain the quality and efficiency in your activities. From this perspective, the issue of energy efficiency through photovoltaic power generation gains space because it is a fast and clean mechanism to reduce electricity consumption and costs inherent to its waste, since it is currently among the largest expenses. from the Federal University of Rio Grande do Norte. In addition, Decree No. 7,746 / 2012 that regulates Article 3 of the Bidding Law (Law No. 8,666 / 1993) established the obligation of the direct, municipal and foundational federal public administration to elaborate and implement Sustainable Logistics Management Plans, providing for practices sustainability and rationalization of the use of materials and services. Thus, it is the duty not only of universities but of any government to invest in alternative and sustainable means for the development of their country, state or municipality. Thus, as an institution that brings together the teaching, research and extension axes, this study seeks to verify the viability of adopting photovoltaic energy seeking to contribute to the diversification of the Brazilian energy matrix and the cost reduction of the Faculty of Sciences. da Saúde do Trairi which is a specialized academic unit of UFRN, located in the city of Santa Cruz / RN.

Much has been discussed about the access to information in public organizations and how they are managing the resources available for providing a quality service. The way services are performed and offered is a matter of public interest, and therefore requires transparency and easy access to this information. The Brazilian Public Administration has been adopting ways of providing instruments for consultation and social control. Among these instruments, the user service letter stands out, currently regulated by the decree n. 9094/2017, which aims to inform citizens about the services offered by a Public Organization as well as the ways to access them. Thus, the general objective of the research is to elaborate a proposal for a User Service Letter for the Childhood Education Center, Application Center of the Federal University of Rio Grande do Norte-UFRN (NEI / CAp-UFRN), and from this point, to verify how the construction of this document may contribute to the insertion of best institutional practices in line with the greater primacy of the Managerial model of Public Administration. As a method, a qualitative research with a descriptive objective was adopted. Regarding the technical procedures, the study is characterized as a documentary research and observation by the researcher.

The leadership process is an extremely important aspect in the organizational environment, whether it is influencing employee satisfaction in the work environment or increasing their engagement in the tasks assigned to them. Indeed, the convergence of such factors, which are the result of effective leadership, contributes greatly to the achievement of the objectives that are defined by an organization. Although leadership can manifest itself at any level of the institutional structure, the maxim that the “example starts at the top”applies strongly when it comes to the occurrence of this social phenomenon in the top management of an organization. From this perspective, it was intended to investigate the adherence of senior management at the Federal University of Rio Grande do Norte - UFRN regarding the exemplary leadership practices postulated by theorists and professors on the theme James Kouzes and Barry Posner. The verification of this intention was made through the instrument of psychometric properties worldwide established that they developed, called LPI-Leadership Practices Inventory, and through which it was possible to obtain the perception of both the leaders themselves and their followers as to the frequency with which they are engaged in five major practices that define an effective and transformational leader at the peak of his performance. This research was characterized as an applied, descriptive and quantitative study. Her sample was defined by the simple criterion that the units of analysis needed to belong to the senior management of UFRN, represented by the pro-rectories. As a result, the final amount of this sampling was the sum of 07 pro-rectors (leaders) and 110 employees (followers) of these higher units. After analyzing the set of responses obtained, based on some statistical calculations and the transformational theory of leadership supported by the authors mentioned, the results showed that UFRN's top management is at a good level of commitment to exemplary practices of this type of leadership, but with room to increase it. In addition, significant divergences were found within the two main perceptions investigated (leaders and followers), which also signaled an opportunity for UFRN to invest in the development of said leadership. As a contribution to this favorable scenario observed at UFRN, a booklet of good leadership practices was proposed that serves both to motivate or, at least, to awaken the interest of leaders' self-development, as well as to support the creation or improvement of specific training actions for their managers and even some greater and structuring institutional intent with regard to leadership practices to be pursued towards better organizational effectiveness.

The Onofre Lopes-HUOL University Hospital is a reference institution that, besides providing medical-hospital assistance services to a large population contingent, is configured as the main field of practice for teaching and academic research activities in the health area of the state of Rio Grande do Norte. The professionals who work in HUOL are frequently the object of several investigations, because it is of great importance the knowledge about their material, physical and psychological conditions for the promotion of a healthy work environment and the rendering of quality services. The present research aimed to analyze the contribution of research and knowledge production to the well being of health professionals within HUOL. For that, initially an Integrative Review was made, in order to systematize information about the studies developed in the scope of HUOL that have as focus such servers during the years 2014 to 2019 and, in the sequence, a descriptive research aiming at a greater understanding of how the registration and follow-up works, as well as the challenges in the applicability of the results. It was found that the Research Ethics Committee is configured as a central instance in the registration and monitoring of projects. It was also observed that the dissemination of the results of the studies is very restricted, with little visibility as to the applicability and importance of what is produced by those who develop studies using HUOL as a research locus. In face of this scenario, it is proposed the elaboration of a specific protocol that allows to relate the results obtained to concrete actions, thus promoting a greater applicability of the researches and the improvement of the health and welfare of HUOL workers. 

 The growth in the search for a career in public service has increased throughout the years. The issue with this statement is that many people choose this career due to the financial benefits instead of the affective bond related to it. When entering this sector, the individual often makes this choice irreversible, as he or she considers the investment made in study time and preparation, which generates an opportunity cost in the event of a possible exit. Thus, according to what was described, the theme of this study emerges in the field of organizational behavior, which aims to make a diagnosis to measure the link of commitment and entrenchment with the career of the technical-administrative servants of the Center for Human Sciences, Literature and Arts (Centro de Ciências Humanas, Letras e Artes) of the Federal University of Rio Grande do Norte. Therefore, to achieve this goal, a descriptive study was carried out, using the quantitative approach. Sixty-three (63) technical-administrative servants who work for the Center for Human Sciences, Literature and Arts participated in the study, through a questionnaire containing 35 questions about demographic data and career links. To measure this link, the Carson and Bedeian (1994) commitment scale and the Carson et al. (1995) entrenchment scale were applied. The data were processed and analyzed using descriptive statistics techniques with the help of the softwaresMicrosoft Excel and the Statistical Package for the Social Sciences (SPSS). The results obtained showed that the employees are committed and entrenched with their careers at medium levels. It is noteworthy that this level of commitment is associated with the high identification and planning the public servant has with his or her line of work, whereas the level of entrenchment is related to the investment made in the career and the limitation of other existing alternatives. Lastly, a Guide to good practices in People Management was prepared to help strengthen the bond between technical and administrative employees and their careers at the Institution.

Using tools to help participants in an activity in order that they get more engaged is a reality that is already experienced by private and third sector institutions, either as a stimulus for consumption or even to garner better performances of their employees or students. Gamification stands out among the tools used to involve participants in a playful atmosphere making the process, when properly implemented, more enjoyable for its participants. This dissertation has as main goal to elaborate a Design Project of a gamification system for the business incubator Inova Metrópole, greater engagement of the participants of the system. The study consisted of a descriptive research and an analysis of bibliographic content. For the first item, a survey was carried out by applying it to the participants of the incubation system, in order to get to know the public that will use the tool, and for the second item, a search in the existing literature. In addition, an interview was conducted with the Incubator Managers to survey the requirements for the final product. The data collected in the 3 surveys was used as inputs for the proposition of a game that has elements aimed at instigating its participants by monitoring their own performance in the program, as well as by comparing their performance with the others'. Even allowing interaction between players through collaboration and competition. The game will also provide data on participation within the incubator program, which assists the management team in decision-making.

Human Resources qualification for scientific research is fundamental so a country is able to reach appropriate levels of social development. As such, public programs to promote qualification of researchers ought to be continuously refined with the objective to true effectiveness. This paper aims at evaluating the impact of the Scholarship Institutional Program for Scientific Initiation from the Brazilian National Research Council (CNPq) at the Federal University of Rio Grande do Norte (UFRN), on what it relates to the referral of graduates from scientific initiation to the post-graduation stricto sensu program and on the average time spent to acquire the title. Initially, it took place a historic analysis over the institutionalization of research in Brazil, with focus on the production of scientific knowledge produced in the Universities and on the role of CNPq in conducting the national policy for scientific initiation and the National Education Plan as a guide of the efforts to promote scientific education with the purpose to improve post-graduation courses. It also took place a description of the IC programs model of UFRN. The study adopted a demographic methodologic perspective by analyzing the profile of graduates from PIBIC at UFRN, and their participation in the post-graduation also by comparing the average time the graduates took to obtain the title against those students who were not graduates. The seized data were examined with aim at identifying similarities that demonstrated the impact of scientific initiation in the continuity of the graduates’ academic careers; also, it revealed aspects that may be improved to uncover potential spots within the program results. The study revealed a tendency of students that develop IC to get a post-graduation title at a younger age than other students.

Public procurement include the contracting of goods and services performed according to specific legislation, aiming to provide institutions with support for their end-activities performance. In addition to materializing public policies, they promote economic and sustainable development, a reflection of the purchasing power of the State. Although planning is essential, since failures occurred at this stage may impact the entire bidding process, it is not very widespread in the Brazilian public administration (SANTANA 2015b, MARTINS, 2017, FENILI, 2018). In response to this fragility, senior management has taken successive steps to assess the level of management and governance of procurement; according to the publication of normative instructions, whose purpose is to instrumentalize and guide procedures. Among them, the obligation, by federal agencies, to prepare the Annual Procurement Plan. As these standards require the adequacy of institutional processes, project management is a tool to reach the strategic objectives (VERAS, 2016; CARVALHO; RABECHINI JR, 2017; PMI, 2017), due to its dynamism, especially with the adoption of agile and visual methods. In this context, the objective of the research is to develop a framework, aligned with project management methodologies and normative instructions, for the public procurement planning in federal universities. For this, documentary research made it possible to identify the normative allusive to procurement planning, as well as its recommendations. The same technique was used to establish the connection between the planning stages and the project life cycle, which served to support the framework, which conceives contracting planning as a project, under legal and theoretical aspects. The structure was then applied and validated by a procurement planning team, through participant observation and workshop techniques. The results indicate that the systematized methodology of the framework, which uses visual tools such as Canvas and Trello, and time determined for each task (sprint), made the team communication more dynamic and contributed to the completion of the deliveries, planned scope. Although they had interacted in all activities, the short time to accomplish the tasks, as well as the difficulty in reconciling the assignments of the project with other administrative functions, appeared as negative points. Once the appropriate adjustments have been made, it is expected that the framework can contribute to literature, besides being applied in a higher education institutions and other organizational arrangements.

The constant search for the values of efficiency and quality in the provision of public services is a reality today. The Project Management area is recognized as one of the ways to help the organization achieve its strategic objectives and has proved effective in achieving the desired results within the deadline and budget defined by the organization. Several methodologies are emerging to improve the technique of project management, among them, visual tools based on a single schematic or canvas known as canvas. In this perspective, this work proposes the use of a visual technique based on canvas - Life Cycle Canvas - to solve a gap regarding the use of Project Management practices in an IFES. The study suggests collaborating to reduce this gap by answering the following question: How can a project management methodology contribute to better monitoring and control in the management of research infrastructure projects in a Federal Institution of Higher Education (IFES)? To answer the question, an inductive research was used as to its methodological approach, descriptive as to its purposes and qualitative as to its nature. The results show that the monitoring and control of projects are essential for the success of the subprojects commanded by the research infrastructure sector of the research institution, since the perception of the interviewees, corroborated by the data, is that there are several events that may hinder the execution of the subprojects. Thus, it was concluded that the use of project management practices, among them the Life Cycle Canvas, is essential for the good management of the projects mentioned. For all this, it is recommended to use project management practices as a way to reduce risks and ensure the long-term viability of the process.

After the year 2002, with the governmental changes throughout the country, Brazilian federal public institutions faced the modernization of its workforce and institutional practices, as well as institutions from the private sector. This new reality brought the informatization of its services and more efficiency. But, it has also faced the growth of precarious work and the loss of meaningfulness of work in some institutions. In this scenario, this work had the objective of identifying the meaningfulness of work for civil servants of Federal University of Rio Grande do Norte's library counter. To achieve that goal, a field research was done with the use of an semi-structured interview, based on the theoretical approach of authors like Antunes (2008) and Sennett (2009), and more contemporary authors like Bendassoli (2014). After the field research, the material was analyzed with the use of the Discourse Analysis method (AGUIAR; OZELLA, 2006) thought the technique of systematization of the information, technique that was already applied boy Pereira (2014). The content of the analysis was divided in four nuclei of information: 1. Meaningfulness of work: the views of the interviewed about work and meaningfulness of work; 2. The importance of work and the institution in the life of the interviewed; 3. The work on the institution initially as something transitory; 4. The importance of emotional bonding at work. This systematized information was discussed with another contemporary research about meaningfulness of work among brazilian civil servants, as the work done by Coutinho, Diogo and Joaquim (2008), Nascimento and Oliveira (2013) and Souza and Moulin (2014). We came to the conclusion that like other works about meaningfulness of work among Brazilian civil servants, the workers see their jobs as a mean to obtain their livelihood and financial gain. In the speech of the interviewed, the fact that their jobs is different from their superior degree makes them not fully satisfied with it, but the team work and the bonding make the work environment a pleasant place.

The study aims to reflect on the creative processes of the editorial design sector at the university press of UFRN. In this research, we discuss the static and solid scenario of the emergence of university presses in Brazil, in contrast to the fluid and complex scenario in which university presses find themselves today. In this context, we analyze creativity in the design processes according to a systemic view of the phenomenon and use the flow theory to understand the organizational behavior of the people involved in the design process in a creative ecosystem. In methodological terms, we work with a qualitative research, with the purpose of analyzing the subjective experiences of the professionals involved with creative processes in the university press, aiming at the reflection on the necessary conditions for a work environment to be conducive to creativity. Among the instruments applied in this research we have a semi-structured interview and the participant observation of the author.

Periodically the stricto sensu postgraduate programs in Brazil are submitted to the evaluation of the Coordination of Improvement of Higher Education Staff - CAPES, based on pre-defined goals. This evaluation results in a score for each program that can be decisive for the course permanence. In this context, the objective of this research is to present a framework, based on the life cycle of the Business Process Management (BPM) approach and other theoretical models, in order to support the objectives established by CAPES. For that, a bibliographical research and a field research were used. As a research strategy, a case study was developed applied to the process of academic control of the students in a master's degree course at the Federal University of Rio Grande do Norte - UFRN. The Data Collecting was done based on documentary research and interviews. For the treatment of the qualitative data generated, a technique of content analysis was applied, involving the phases of preanalysis, material exploration and interpretation. The first stage of the developed framework corresponds to the planning phase of the BPM life cycle and made it possible to understand the context of the selected postgraduate course, as well as contributing to the identification of the critical objectives of the CAPES evaluation. With the results of the planning stage, it was possible to select the process of academic control of the students to be the object of investigation of ways to align with the objectives of CAPES. The second stage of the proposed framework is based on the phases of process analysis and design of the BPM life cycle. In the analysis phase, were carried out both the mapping and identification of the problems. In turn, a design phase assisted in the identification of the means intended for alignment with the CAPES objectives, when proposing a new version for process. Thus, four management mechanisms were suggested for monitoring and control. The third stage of the framework relates to the phases of implementation and monitoring of the BPM life cycle and did propose the realization of an action plan. The research also resulted in a prototype system, as a result of the experience of all stages of the framework. This prototype was characterized as a support tool in the elaboration of the action plan, contributing to the operationalization of what was proposed in the framework stages. Given the results achieved, the research demonstrated the feasibility of adopting a process approach to generate means of meeting objectives that are considered strategic in the context of an academic master's degree from UFRN.

The process by which the student recognizes the academic environment in an institution of higher education, as well as integrates with the university community, is fundamental for its permanence and good academic performance. Teaching Institutions, once immersed in a broadly digitally embedded society, seek innovative mechanisms that provide improvements in the user experience. In this context, the following research problem emerges: How to develop an application that helps students integrate into the academic community? The present study aims to propose an application model of institutional integration for undergraduate students of the Federal University of Rio Grande do Norte - UFRN. In this sense, the Design Thinking approach was used to achieve the project stages. The first step of the research consists of immersion in the research problem, resulting in the collection of data through documentary research, direct observation, questionnaire application and cooperative evaluation of an application prototype with a sample of undergraduate students from UFRN. For documentary research, the sites, systems and documents that existed at the university were explored, which enabled a wide view of the sectors and services existing in the institution. In parallel, two types of questionnaires were applied, the first one aimed at the incoming students and the second one for the finalists in the period of the research. Data from the Institution's Superintendence of Informatics - SINFO, show that, during the requested period, there were 5.358 incoming students and 1.194 likely finalists in 2019.1, who received electronic questionnaires with closed questions in their e-mails, using the scale of Likert. The second stage occurs with the creation of personas that synthesize the profiles of strategically identified students, helping in the achievement of the later stages. The third stage, the ideation, uses techniques of brainstorming, construction of a menu of ideas and validation of the same through a matrix of positioning, providing notes of solutions to the problems identified previously. The fourth and last step presents an application prototype developed in Adobe XD software, through the use of benchmarking and cooperative evaluation, which aims to obtain feedback from users identified with the people, from the preliminary prototype presented, collecting data used to improve the preliminary prototype of the application. Fifty graduate students, identified with the people created in the second stage of the research, participated in the cooperative evaluation of the prototype, which contributed directly and indirectly to the improvement of the preliminary prototype and the production of the content designed in the final version of the application prototype.

The organizational structure affects the entire development of an organization, being an important tool to guide and provide resources regarding the improvements in the organizations efficiency. In this way, a case study based on the characteristics of the organizational structure adopted in the Unified Coordination of the Undergraduate Courses of the Biosciences Center of UFRN is presented. In this sector a coordination of five graduation courses was unified, creating a General Secretary of the CB's Undergraduate Courses. Thus, a study from the point of view of innovation and efficiency was developed, by surveying the characteristics of the organizational structure, identifying the adequacy of this structure to the requirements necessary for an innovation model, observing the functionality and efficiency of the processes performed and the advantages and disadvantages of the unified structure, with the objective of analyzing the organizational structure adopted in the Unified Coordination of the Undergraduate Courses of the CB, under the perspective of being an organizational innovation process, since organizational innovation refers to the implementation of new methods such as changes in service practices, in the organization of the workplace, or in the organization's internal and external relations, with a view to improving performance. A case study was carried out, with extensive descriptive research and a bibliographical survey on the subjects included in the study, followed by documentary research. At the end, it was possible to conclude that the unified organizational structure is a process of innovation with satisfactory impacts in terms of its efficiency and qualities and an instructional route was proposed of the main adaptations necessary to allow the reapplication of the organizational structure model adopted in the Coordination of CB.

The work consists of a service letter for the UFRN Bookstore. Part of a reflection on the management model of a university publishing house in an editorial market for university books. It reports on the events related to a conceptual and operational change of UFRN's bookstore and proposes solutions for distribution and sale of books that aim to generate synergy between institutional interests, the expectations of the academic community and society.

The university restaurants are Food and Nutrition Services aimed at providing healthy meals from a nutritional and hygienic-sanitary point of view, as well as stimulating the development of sustainable practices through the concern for the preservation of the environment. So, we tried to answer: do the practices currently adopted follow sustainable measures that promote the reduction of waste? To answer this question, the research had as objective to analyze wastes for consumables, electric energy, water and selective collection, in line with the Sustainable Logistics Plan of UFRN (PLS-UFRN). It is therefore a quantitative, descriptive and case study in which solid wastes, separately in organic and inorganic, were quantified according to the classification of the selective collection. As well as indicators of waste, through the index of rest-ingestion, correction factor, energy and water consumption, in addition to analysis of documents and internal records. The data were collected for 31 days in the period from 10/31 to 11/30/2018. For the quantitative analysis of the data, we used Microsoft Excel® spreadsheets and the descriptive statistical treatment. In order to evaluate the impacts and suggestion of actions, the feasibility of the unit studied together with the other units involved in the Institution's environmental policies was considered. As a result of the research, the amount of organic and inorganic wastes of 14,187.73 kg (90.73%) and 1,450.10 kg (9.27%), respectively, was identified. The sectors that presented the greatest generation of organic waste were the washing of pans (from leftovers and distribution lines) and cups of dishes (resulting from the remains and inedible parts despised by users). For the remainder / wastage index was considered in the majority of weeks as good, water consumption was 10.51 liters and energy of 0.60 kWh per meal. Based on the results, a sustainable management plan aligned with the PLS / UFRN was developed for the topics covered. The results are expected to contribute to the management of collective food services in reducing waste and process costs, as well as to minimize environmental impacts. In addition to the pragmatic contribution to other studies in the area of institutional nutrition, aligned with the realities arising from sustainability in favor of environmental preservation.

In recent years, in Brazil and in the world, many environments have managed to leverage innovation and technological development in nascent companies. Among them, we highlight the incubators of companies, which support the birth and development of innovative projects through the provision of physical, administrative and specialized infrastructure. In this scenario, aiming at a better and more comprehensive understanding of the incubation process, its characteristics and its potential to strengthen and support the incubated enterprises, is that this study was developed with the purpose of analyzing the management of a Technology Based Incubator, focusing on the incubation process of startups in the INEAGRO CABUGI Incubator, located at UFERSA - Campus Angicos, during the last seven years. Therefore, as a general objective, this research intends, with specific instruments, to investigate and analyze the dynamics of the incubation process present in INEAGRO's management processes. With regard to the specific objectives, we sought to: identify the reasons that led the entrepreneurs to seek support through the Incubator; collect data on the factors that contributed to prevent incubated projects from achieving their objectives; and the search of means to investigate the discontinued projects, trying to identify the causes that may have motivated the closure of the same. For this purpose, in order to meet the proposed objectives, a qualitative, exploratory and descriptive research was chosen, and the methodology used was the content analysis, aimed at the case study, based on information contained in questionnaires (semi-structured ), answered by current and former INEAGRO incubators, and interviews with managers (current and former) of the incubator; as well as of the current managers of other incubators in the State of the RN. At the end of this study, the intention is to understand some atypical situations, and to answer questions such as: why INEAGRO, in a period without the support of the CERNE management model, was relatively successful in its incubation process, with some companies have excelled in the market, while, after the implementation of this tool to their managerial processes, the enterprises worked, did not achieve any prospect of achieving results and sustainability in the market?

Unsustainable patterns of production and consumption actually has caused several environmental imbalances. The urgency of change these standards promotes research, debates and national and international environmental agendas. In this context, the Public Administration should not move away from your duty to promote sustainable national development through Sustainable Public Procurement. In this aspect the greater responsibility are from the universities, by virtue of the fundamental role what creates in the social and professional formation of individuals, besides being a large-scale consumer, capable of promoting the offer of sustainable products and services. Based on this premise, this study proposed to perform a diagnosis in the acquisition of goods and contracting of common services of the Universidade Federal Rural do Semi-Árido/UFERSA, through the analysis of its bidding documents, in order to verify the inclusion of sustainable criteria. The survey covered the period from 2016 to 2018, and started from a methodological script created on the basis of existing normative instructions, guides and manuals of sustainable procurement. Also reviewed the institution's Sustainable Logistics Plan, verifying its goals and analyzing the results revealed in the field of Sustainable Contracting, drawing a parallel with the diagnosis of the procurement processes. Lastly, a sustainable procurement booklet was developed to help the insertion of sustainable criteria in bidding documents. The survey is applied to your purpose, being exploratory and descriptive for their objectives, presenting a qualitative approach.

The Brazilian Company of Hospital Services - EBSERH has become a legal-institutional alternative in the provision of administrative and medical-hospital services offered by university hospitals of the federal public administration, aiming at solving pressing problems that compromised the quality of care. From its implementation, progressively, the change in the management model established a new institutional dynamic, which changed the processes, organization and working conditions, as well as the socio-professional relations, directly influencing the performance and health of the worker. Considering that extensive working hours, work overload, risk exposure and illness are part of the daily lives of most health workers who perform their activities in hospitals, this study seeks to diagnose the impact of the new form of work management on health. Nurse’s mental health from the implementation of the EBSERH. The objective of the diagnosis was to analyze the relationship between work context and illness from the perspective of statutory nurses at Onofre Lopes University Hospital - HUOL. Data were collected through documentary analysis, interviews and structured questionnaires, and were later analyzed using descriptive and inferential content analysis statistics. The results indicate that in the work context studied there is dissatisfaction among respondents who mentioned in their speeches the main causes, which are discontent with the current management, working conditions and the working environment. It can be concluded, therefore, that there are difficulties in the three dimensions of the work context, especially in the socio-professional relations, which acts decisively on the health status of HUOL's statutory nurse. With this study, it was expected to produce knowledge to support the proposition of actions aimed at promoting the health and well-being of the staff members of HUOL's nursing teams. It is suggested a review of the current management model, with attention to the problems pointed out by the participants and evidenced in the results of this research, to find the middle ground between the improvement in work contexts and the reduction of sick leave among the population investigated.

The research presents a study about the role of the Federal University of Rio Grande do Norte manager in the Integrated Planning and Human Resources Management System (SIGRH). The SIGRH is part of the Integrated Management System (SIG-UFRN) which is composed by eight systems. The SIGRH computerizes human resources procedures and consists of twenty two Modules and seven Portals. The goal of this work is to prepare a list of recommendations for the SIGRH Portal Manager, by highlighting the recognition of failures in access facility and usability, which is based on the application of the Online Questionnaire, Logging, Data Reporting, Cooperative Evaluation applied to 15 UFRN managers with  different profiles and an Interview. The study proposes innovation to the public management by focusing on thinking, acting and promoting solutions looking at the users needs and feelings, as is asserted by the approach of Design Thinking that was a support for the procedures used in this work. Problems of access facility and usability were identified from the collected data such as outsourcing of activities (use of password access by others), not cleaned layout, centralization of functionalities and lack of help on the screens (tutorials). Therefore, the final product of this research will bring significant improvements to the managers duty in the scope of personnel management at UFRN once it was planned by aiming to solve the identified problems.

The building budget is an essential step for the entire public construction bidding process. Any problem related to the budget may cause detrimental consequences during the building execution, causing damage to the Public Administration from delays until unplanned public resources expenditures. In order to mitigate some of these problems, this study intends to implement a Process Management Model to the Buildings Budget’s and Technical Analysi’s Elabotarion within the Federal University of Rio Grande do Norte’s scope, where an in-depth study of the management model existing in the COPB in order to analyze the possible problems that exist in the activities performed and, consequently, to implement a new design more suitable to the activities accomplishment related to the budget’s and the technical analysi’s elaboration of UFRN’s buildings. To do so, an Action Research was carried out in the sector involved, diagnosing the process management’s current model (As Is) and activities developed, prioritizing the processes to be studied, followed by collection of documentary data for periods between 2014 and 2017 from the performance indicator’s definition. Then, the new process management model was implemented based on the two computational tool’s development and two procedure manuals that directly act on the activities under study, as well as the new prioritized processe’s mapping. As a result, there was a substantial increase in budgets (from 35.19% to 40.35%) and RDCs (15.38% to 25.0%) when compared to previous years, in addition to the budget standardization and reduction challenge’s sheets (87.5%).

This work seeks to create and implement an integrated management information system usinginformation technology tools todevelop the internationalization strategy of the Federal Universityof Rio Grande do Norte, creating  mechanisms for facilitation, bureaucratization, organization and promotion of activitiescarried out by the Secretariat of International and Interinstitutional Relationsof the institution, in theformatof a new andinitial module / application, in theIntegrated System of Management of Academic Activities - SIGAA already in existenceat the university, promoting its internationalization, involvingselection, registration, developmentand management of national and international academi cmobilities; formalization, registrationand follow-up of international academic cooperation agreements; translation of officialdocuments, official media, subjectmatter and research papers; the internalgrowthofinterest in foreignlanguageproficiencyamongstudentsandteachers; amongotherpossiblefunctionalitiesduringdevelopment, thusseekingproductivityandobjectivity in relatedactivitiesresulting in an international strategic position ingdifferentiated for theuniversity.

The present Case Study Research presents a discussion of all the systematics that moves the Communication Department of the Universidade Federal  do Semi-Arido - UFERSA, with the objective of proposing the implementation of an integrated institutional communication policy. Through the obstacles and merits of the reality of the sector, the research assumed the function of a cut in communication within the University. To do this, we carried out a large bibliographic survey, followed by data collection with the application of questionnaires, self-administered through the Google Docs application, with the academic community, comprising 783 students, 224 teachers and 309 technical-administrative personnel, totaling 1,316 respondents. As a member of the UFERSA Communications Advisory team, in order to ease the degree of implication, the researcher chose to apply the SWOT Analysis in a first moment, and a self-assessment questionnaire, in a second moment, with all the members of the Communication Office. We use as basis the concepts of psycho-sociological intervention with the listening of subjects. The theoretical basis is based on authors who work with public / institutional and social media communication, such as Margarida Kunsch, Jorge Duarte, Wilson Bueno, Gaudêncio Torquato, Heloisa Matos, Dominique Wolton, Henry Jankins, Clay Hirky, Pierre Zèmor, among others. As a result we obtained a punctual cut of how the university community perceives the work of the communication sector, as well as the team self-assess. Based on the identified reality, that there are advances in communication, but that needs to improve, the present work resulted in a precise diagnosis about the communication in UFERSA, besides proposing ways for the management to think about the implementation of an institutional communication policy integrated in the University.

This case study has as its general objective investigate how the TVU RN, while a public and local television station, uses media and technological resources available by the convergency with the cyberspace ( multi-screen). For this, in the first moment are considered the following aspects: the history and context of this television station,its management model and the digital presence from the website and digital platforms where TVU is presented. In the second moment of this case study two units of analysis from the programming grid were chosen: Grandes Temas and TVU Notícias, both transmitted live. Were analyzed three episodes of each program comprising since the broadcasting transmission until the use of digital tools, by an open analysis script and direct observation. Lastly, the work presents a frame in depth of the case and possible referrals, having potential to help managers and servers of the TVU RN Besides public station institutions, specially, the universities and the public institutions of superior teaching (IFES) from the country , because convergency is a thematic  still rising in the scientific environment , demanding more study. The proposal is to think about which sollutions can be done in the institutional process in order to the telespectators recognize  the TVU RN  as a television channel of information, education, entertainment and innovation. it's needed reinforce the institutional process of public services by the innovation in order to the public university televisions don´t stop in the time and resist by digital convergency , which is  necessary and presents more and more as a non-return path.

Acquisitions in a public institution has several peculiarities, due to the applicable legislation and depending on the form and organization of administrative management. In the case of UFRN, because of the administrative decentralization, the need for improvements to be implemented in the process of acquiring goods and / or services is indicated. In this sense, the present work sought to make a diagnosis through the data provided by the budgetary units of the Federal University of Rio Grande do Norte (UFRN) in relation to the processes of acquisition of goods and / or services. Based on this finding, the main objective of this work is to offer the suggestion to implement the Supplier Portal in UFRN, in order to allow administrative and budgetary units greater control and clarity in the follow-up of requests for materials and / or services in the contractual phase. The bibliographical and field research was used in this work, the latter being carried out through structured interviews. The first chapter consists of Introduction, with the initial considerations, problem of the study, intended objectives and the justification of the research. In chapter two, the theoretical framework is developed in order to base the research. Chapter three deals with the methodology used for research. In the fourth chapter is the presentation and analysis of the data. And in the fifth and last chapter the conclusions of the study were presented. Preliminary results have demonstrated the need for a more direct means of communication with the supplier on the part of the researched budget units, which allows quick and clear feedback that can assist in post-purchase control and / or service request. With this research it is hoped to collaborate so that there is a more effective communication between suppliers and administrative and budgetary units responsible for the purchasing sectors within the UFRN.

The Work, one of the central aspects of adult life, has undergone transformations over the years. These transformations undoubtedly bring with them the evolution necessary to achieve high productivity and quality. But at the same time, it implies certain consequences, especially for workers, such as stress, mental fatigue, depression, irritability, demotivation, poor performance, repetitive stress injury and postural problems. These consequences, especially work-related stress, as well as the diseases that derive from it, are increasingly frequent, notably as a result of the nature and / or working conditions. In a survey carried out in the year 2016 with the SIAPE Saúde, it was verified that the nursing professionals figure as the category with the largest number of patients with health problems related to mental and behavioral disorders. This data corroborates the numerous researches that point to the progressive increase of cases of illness among such group of workers. This study aimed to analyze the working conditions and stress levels of nursing professionals at Hospital Onofre Lopes - HUOL, in order to verify the extent to which these aspects would be related to the development of psychic disorders and other diseases promoted by the work context, causing withdrawals from work. The aim was to identify their perception of their working conditions, identifying the levels of stress and the main stressors they are subjected to, and discussing aspects of the work context that impact on the health and well-being of these professionals. Throughout the research undertaken, the data were collected through a bibliographical survey and use of structured questionnaires to assess working conditions and stress levels. The results indicate that in the studied context stress was considered moderate, due to the elements "autonomy and control; tasks and work environment, relationship with management, work relations, stress at work and growth and valorization, "the latter being the most worrying dimension in terms of results. As for the work context, the "work organization" dimension, consisting of items such as "insufficient number of people, repetitive tasks and excessive work rhythm", proved to be the most critical. It is concluded, therefore, that the working conditions, together with the work organization and the socio-professional relations, act in a decisive way on the work context and the stress levels of these professionals in the context of HUOL.

The Neonatal Intensive Care Unit (ICU) adds a complex of care actions, which are developed for the delivery of complex care to patients with serious health problems. In this context, the health care nursing team has the role of promoting care. But, on the other hand, they are subjected to constant occupational risks, which originate from unhealthy and dangerous conditions, causing serious damage to the health of the nursing professional. In view of this situation, the present study had the objective of analyzing the working conditions and the presence of musculoskeletal disorders among nursing professionals in the Neonatal Intensive Care Unit. It is a case study, descriptive, that brought together quantitative and qualitative techniques. How, observations, interviews and application of the Questionnaire on Working Conditions, Nordic Questionnaire and a questionnaire containing sociodemographic information. The population of the study was 42 nursing technicians and nurses filled in the Neonatal ICU. These women have an age of 36.32±6.62 years, most of whom are married or are in stable union, half of them have children and work about 30 to 40 hours a week. With regard to working conditions, the Psychobiological Aspects was the most critical factor, which lacks measures to eliminate them and/or attenuate them. However, Accident Risks remained low and other factors moderate. Symptoms of musculoskeletal disorders were reported in 95,2% of the cases, and 50% of the population had two or more symptoms and the severity index of these symptoms was moderate. The most recurrent problems in the last 12 months of musculoskeletal disorders were the ankles and/or feet, with the Hip and/or Thighs and Knees being the most reported functional disabilities among nursing professionals. Almost one specimen of the sample reported cases of symptom records in the preceding 12 months and seven days and withdrawal from the activities, a worrying event requiring intervention. When correlating the working conditions with the presence of musculoskeletal disorders, there was a very positive correlation with the physio-chemical aspects. Already the index of severity of musculoskeletal symptoms had a very negative correlation with the Physiochemical Aspects and weak negative correlation with the Requirements of Physical Effort. The study made it possible to systematize information that will serve as subsidies for proposing measures aimed at improving the work environment, which will positively reflect on the well-being of nursing professionals and, consequently, on the reduction of leave, leave or deviation of function.

The organizational world is more and more demanding every day, mainly, due to a dynamic and competitive scenario. In this way, public companies need to be prepared to meet the needs made by constant changes and, for that, demand engagement from their employees in this transitional process. Considering that people are essential for organizational functioning, managers need to create mechanisms that enable professionals to stay in entities, as well as to check out if individuals perceive as fair the distribution of resources and the procedures adopted to select the criteria of these distributions within the organization, since justice is pointed out as a psychosocial phenomenon and pervades both in the individual’s social and organizational life. Therefore, inserted in this context, this paper aims to describe the extent to which the perception of organizational justice (distributive and procedural) is related to the intention of rotation of the technical-administrative civil servants of the Federal University of Rio Grande do Norte. In this regard, an applied study was carried out, of an exploratory and descriptive character, being its results presented in the quantitative form, by using questionnaire, whose instruments have already been validated, namely: Perception of Distributive Justice Scale (Siqueira et al., 1996), Perception of Procedure Justice Scale (Gomide Jr., Lima and Faria Neto, 1996) and Turnover Intention Scale (Siqueira et al., 1997), to verify the measures of perception of organizational justice, in the distributive and procedural dimensions, besides investigating the intention of rotation. Finally, as a result of the data collection, it was observed that, in its entirety, there was a certain indifference or mistrust of the technical-administrative servants at that time about fair rewards offered by the institution and regarding the conditions or fair procedures existing in the organization. For the turnover intention, most of the participants claimed not to intend to leave UFRN. However, when correlations were made between specific groups of high and low intention of rotation with the two aspects of the perception of organizational justice, it was verified that these relations in their totality are inversely proportional, in other words, the greater the perception of organizational justice, the lower the turnover intention, the former being considered a predictor of the latter.

The objective of this research is to analyze and propose initiatives that promote entrepreneurship among students and employees of two federal public education institutions, UFRN and IFSP. It is an exploratory type study, with quantitative approach, with information obtained through a questionnaire and documentary analysis. The results show that they are institutions interested in the institutional and individual development of the students and the servants, but it needs attention for the incubators already created in the case of UFRN and for the consolidation and expansion of the Hotel Project network in the case of the IFSP . To conclude the research, the comparative analysis of the entrepreneurial actions of UFRN and the IFSP considered the PDI of both and the data collection of the entrepreneurial initiatives of the institutions, showing that a greater investment, planning and attention to what was and is proposed is necessary in each institution.

Considering well-being at work a broad and multifaceted concept related to a positive mental state of the worker from the concatenation of links that he establishes with the organization and with the work performed, this paper is a field research, exploratory-descriptive, of transversal character and quantitative nature. The study performed diagnose to evaluate the well-being at work amongst nursing teachers of the Professional Technical Education in Health of UFRN. It was applied to the teachers the IBET-13 (inventory of well-being at work), consisting of three scales: variables of satisfaction at work (ST), involvement with work (ET) and affective organizational commitment (COA). Concerning the processing of the data, a factorial analysis of the variables was performed. To measure the correlation between the numerical variables, the Correlation of Pearson (r) was used, with scale between: (-1 e 1), > 0,70 indicating strong correlation, > 30 <70  , moderate and > 0 < 30 , weak (positive or negative). The results have shown the following scores for the analyzed dimensions: commitment and satisfaction, 15,79% ; classified as medium; 84,21% as high. In the involvement with work we have (57,90%) as low, medium (36,84%) and high (5,26%). The conclusion is that despite the presence of positive feelings at the work place of the teachers (commitment and satisfaction at work), the sensations aroused by the professional skills related to the requirements imposed by the teachers activities distance themselves from the concept of harmony (involvement with work). There is a need to understand the possible causes and what can be done by the organization to obtain a work environment that enables well-being for the subject who works. That way, interventions have to be planned and implanted. Other investigations are encouraged, to offer subsidies in order to maximize the positive bonds towards work. 

The object of this study is publicity under the maxim “All actions relating to the right of other men are unjust if their maxim is not consistent with publicity” (Kant, 2004, 165/8:381). Considering that the principles of publicity are covered in the Brazilian Constitution of 1988 and infra-constitutional legislation – specifically in the law of access to information – the present analysis aims to establish relations between the fundaments that ground ethical reflection and the categorical imperative principles of Kant. This study is characterized as desk research, analyzing, from a Kantian ethical perspective, documents related to the regulatory legislation constituted by the Statute, General Regiment and other prevailing norms, at the Federal University of Rio Grande do Norte. The objective, therefore, is, in light of the theoretical reference, to verify implications, as well as, propose suggestions that can improve the internal legislation of the institution, such that the publicity permit the entire university community to participate in propositions and decisions, democratically. Findings from the analysis carried out show that the institution has significantly evolved in evaluations given by the Ministry of Education, but that it is still necessary to broaden the publicity of the institution, to the benefit of the university community and, ultimately, all of society. 

This study proposes a new process for the management of terms of decentralized execution and of agreements in the Federal University of Rio Grande do Norte (UFRN), by using the Integrated System of Assets, Administration and Contracts (SIPAC). The idea of this research arose from the need to organize and streamline the work executed in the Agreements Coordination Sector of the Accounting and Finance Department of UFRN, in addition to meeting the requests of coordinators in projects financed by decentralized resources. The general goal of this work is to analyze the processes of Management of Decentralized Execution Terms in the Federal University of Rio Grande do Norte. This research could be classified as applied, qualitative and descriptive. Concerning to the technical procedures, one used in this work bibliographical research, document search, case report and research-action. This work is divided into five chapters. The first one is the introduction of the work, presenting its problem, its justification and its objectives. The second chapter presents a literature review that served as the basis for the research. Chapter three focus on the methodological procedures used in this work. The fourth chapter presents the place where the research was carried out, the proposed intervention in the SIPAC module and the analysis of the research  results. In the last chapter the conclusions and recommendations of the research are presented. The research results demonstrate that the proposed SIPAC module will bring many benefits to the work executed in the Agreements Coordination Sector of the Accounting and Finance Department of UFRN, to project coordinators, to UFRN itself, which will execute in a faster and more efficient manner the resources received by budget decentralization, as well as other partner institutions which use systems developed by SINFO of UFRN.

This thesis analyzes Public Communication as an instrument for building citizenship, popular emancipation and commitment to social issues, differentiating the expression of other forms of communication funded with public resources. The research is done in dialogue with Brazilian authors, such as Brandão (2012), Duarte (2012), Matos (2012), Haswani (2013) and Bucci (2014). It also has, as a theoretical basis, the studies of Habermas (2003) and Zémor (1995), world references on the subject. Based on this intellectual support, the work presents the specificities that characterize and separate the private, public and state broadcasting systems, especially in the "programming" aspect. In this scenario, we present the Case Study that analyzes a journalistic program of Rádio Universitária FM de Natal, of the Federal University of Rio Grande do Norte. To reach the objectives, the qualitative study of a descriptive character uses bibliographical and documentary research; application of questionnaire and structured interview with open questions with the subjects responsible for the program in the period between August 2015 and February 2017; In addition to the auditioning of five program editions through recordings. The content analysis is based on the principles of universality, diversity, independence and differentiation, as proposed by the United Nations Organization for Education, Science and Culture (UNESCO, 2001) as the characterization of a public broadcasting vehicle. The four criteria were gathered and interpreted to form a methodology for evaluating the public character of journalistic broadcasting in Brazil. The collected data point to a programming that values the truthfulness of the facts and the plurality of voices, despite the lack of interaction of the team with the listener; gives visibility to cultural manifestations, but in a discreet and not very effective way; presents a lack of deepening of controversial issues and of the promotion of the debate of ideas; repeats themes and approaches found in private broadcasters without giving experimentation and originality to content. The research also inferred that the participation of the academic community as a source of qualified information is expressive, but the team of the newspaper acts with autonomy in relation to the public authorities and to the market. Finally, it intends to contribute with a reflection on the role of a broadcaster funded with public resources inserted into a university context and with suggestions to improve and strengthen the journalistic work in a public channel.

The present work analyzed the outsourcing in a Federal University, sought to characterize the socio-occupational relations of work (RST) maintained among its outsourced workers of different functional categories and public employees, for which, interviews were applied to the participants, through an intentional non-probabilistic sample, portraying the feelings of belonging (identity). The interview addressed questions related to the day to day of the interviewee's opinions, experiences, experiences and meanings built in situations experienced in the socio-occupational relations. In order to analyze the information, the answers to the open questions were compiled and submitted to a quantitative analysis of texts being used the technique of Hierarchical Descending Classification, also an analysis of similarity. The final result revealed aspects of invisibility in the perception of the outsourced, as well as the absence of the feeling of belonging to the institution.

This work aims to analyze the waste in the flow of the process related to the processing of academic projects, in the Coordination of Agreements and Contracts of the Pro-Rectory of Planning and General Coordination of the Federal University of Rio Grande do Norte, in light of the principles of Administration Public, expressed in the caput of Art. 37 of the Federal Constitution of 1988, and of the Lean Production. Considering the context of the research and because it is a public institution, the bibliographic review was done on Public Administration, emphasizing the basic principles expressed in the Federal Constitution of 1988 and the managerial model, as well as on the process management and on the lean production. The qualitative approach and the action research method were chosen, with the research being a cut-off of a larger Project that is being implemented in the said Coordination, whose purpose is to improve the processes of processing academic projects. For data collection, a process workshop and a focus group were used to identify the waste of the process in the client's perception, to build the flow and the participant observation during the process analysis meeting together with the work team. The analysis of the qualitative data occurred after the transcriptions of the audios of the focal group and the meeting of process analysis. It was done through categorical content, with the aid of NVivo® software. It is hoped that the results obtained will lead the actions of improvements in the processes of academic projects to comply with the principles of public administration, expressed in the Federal Constitution of 1988, as well as to assist in the development of other academic works.

Considering the current moment in Brazilian public management, where we prioritize the principles of efficiency and the quality of the services provided. Processes function as the basis for the functioning of institutions, a source of transparency and continuous improvement for organizations. This study aims to map and analyze the critical processes of the undergraduate course in administration of the Federal University of Rio Grande do Norte - UFRN, and propose improvements through the identification, elaboration and description of the flows of academic activities. For this, an analysis was carried out in the Coordination of the undergraduate course in Administration based on action research carried out by the secretary, with exploratory-descriptive purpose being aware of the changes occurring in the institution's daily life, classifying it as an applied study. Documentary research strategy was adopted as strategy; bibliographic research; and case study. The qualitative approach was used, since it was not intended to reach statistical data, aiming to understand the aspects of the Coordination processes and the information that influence the performance of these. After analyzing the processes considered critical, the elaboration of the flows through the BPMN notation using the Bizagi Process Modeler - BPM software was performed. Proposals were made to improve the processes and to carry out the activities of the sector, in order to improve the efficiency and quality of services. These improvements apply to all coordinations of undergraduate courses that use the SIGAA system. In addition, a service charter was created describing and facilitating all the services developed by the sector.

The absence of work due to illness or absenteeism-disease stands out as a relevant health problem in public and private institutions. This study aimed to analyze the work away from the Health Information System in the context of a Federal Institution of Higher Education. It was therefore sought to understand the functioning of the Information System of Health and Safety at Work of the Federal Public Administration - SIAPE SAÚDE and its contribution to the production of information about work leave due to health reasons of the employees of the Federal University of Rio Grande of the North - UFRN. The proposed descriptive study was carried out in the headquarters of the Unit of Integrated Subsystem of Attention to Health of Federal Public Servant of UFRN (Unit SIASS-UFRN), being developed in two phases. Initially, a documentary survey was carried out to map absenteeism-disease distances among the institution's servers in 2016 by consulting the managerial reports available in the system. In the second phase, interviews were carried out with the health expertise team, seeking to broaden the knowledge about the separation process, especially regarding registration and institutional follow-up in the Health Information System. The data treatment used descriptive statistics and content analysis. The results evidenced that there were 992 departures, in which the ones due to Mental and Behavioral Disorders (CID F), that affect employees in the positions of administrative assistants, nursing assistants and teachers of the higher teaching profession, stand out. It was observed the prevalence of separation between the female sex and the University Hospitals. Regarding the analysis of the removal process and its registration in the SIS, SIAPE SAÚDE was evaluated positively, mainly for promoting a unification for all federal agencies. However, as a negative point, there is a need for continuous evaluation, updating and improvement, since it is an "old database". It is concluded, therefore, that the system represents an advance for the analysis of departures at the local level, however, it requires more investment from the Federal Public Administration aiming at its improvement.

Brazilian legislation has been progressing steadily, accompanying the struggle movements in favor of people with disabilities. Legal frameworks, such as the Quota Law and the Brazilian Inclusion Law, are born in line with the paradigm shifts that permeate societies, models that move from conceptions of integration to inclusion. Concerning the barriers still present in society and understanding the role of the university as representative of an educational institution and social formation, this work sought to diagnose the process of inclusion of disabled employees of the Federal University of Rio Grande do Norte. Thus, a multi-method study of mixed data approach was carried out, with the participation of 18 disabled employees, involved in the institutional inclusion process between January 2015 and September 2016. The findings resulting from the use of semi-structured interviews , documentary analysis of technical inspection reports, laws and Institutional Development Plans were evaluated with the aid of descriptive statistics and thematic-categorial analysis, considering the characteristics of the information accessed. It was concluded that the academic community has appropriated the concept of social inclusion, but that the elimination of constant attitudinal, physical and procedural barriers still occurs timidly, and therefore, a greater and better contribution of institutional actions directed at the deficiency.

The incidence of Sexually Transmitted Infections (STI) is still very high in Brazil, especially infection with Human Immunodeficiency Virus (HIV), which has mobilized government and scientific community to control these infections because it is a serious issue for the public’s health. Studies show that in Brazil chlamydia is the most frequent STI and AIDS and syphilis are notifiable since 1986. The objective is to analyze the knowledge, attitudes and behaviors of the university community related to STIs, to support the establishment of a Centre counseling and Testing (CTA) at the Federal University of Rio Grande do Norte (UFRN). With a quantitative approach, cross-sectional design, the kind data collection with proportional stratified sampling, totaling 305 self-administered questionnaires, composed of 258 students, 8 teachers and 39 administrative technicians. Participants presented the following profile: most women, youth and adults with high school education, single and Catholics. The results show that participants have a good knowledge of STI / HIV / AIDS, regardless of education, with significant statistical associations between such knowledge and education only for some items, inferring that the minimum level of education presented by the participants was enough to the dissemination of information and knowledge. With regard to behaviors related to sexual health, 84.3% of participants were sexually active, and of these, 15.3% have had sex with people of the same sex. The first sexual intercourse occurred on average at 16 years for men and 19 years for women. It was also found that regardless of the marital status, the majority (82.6%) didn´t use condom with fixed partners. When the partner was casual, condom use was most often reported (36.4%). However, 33.8% of people reported not using condoms and even 14.1% did not know or would not tell. There was a significant association between condom use with casual partners and marital status, as 18.9% of married participants and 12.6% with stable, said they used a condom, but 17.5% and 12.6% of those didn´t use. Nearly half of the participants never held an HIV detection test. From 25 years, people start to take the test. However, after 50 years, there is a reversal, and as young people between 16 and 25, again there is a division between those who do and those who have never been tested. Regarding the attitude to HIV infection and AIDS, 80% of participants revealed that have fear to relate to people living with HIV, and this variable was not statistically associated with any demographic characteristics (sex, age, education, religion) or labor (institutional link), allowing us to infer that it is something shared by the participants. Respondents do not bind the HIV infection risk groups such as drug addicts and sex workers or promiscuity, revealing that they know the infection is related to risk behaviors. We conclude that, although the participating university community has knowledge about STI/ HIV / AIDS, behaviors and attitudes are not in line with the same, showing vulnerability.

The performance evaluation of public servants during the probation period, demanded since the Constitutional Amendment 19/1998,aims to analyze, during the period of three years, if the professional approved in public contest has the skills and competence needed to develop the public position in which had nomination, as well as allow the Public Administration to observe and recommend professional training and position adaptation policies. With this configuration, the special performance evaluation, as it is named, in its nature is an instrument of public function profissionalization which can reflect in a maximization of administrative efficiency. The objective of this study was to investigate whether the special performance evaluation submitted to the Member of the Government Agency for Law Enforcement in the state of Rio Grande do Norte (MPRN) is in consonance with the existing legal system and has effectiveness in its operation. Therefore, we conducted a case study in MPRN in which predominated three data collection techniques: a) documentary, done with the institution official documents, mainly the Resolution No. 243/2013-PGJ, which regulates the evaluation regulation; b) application of online questionnaires, developed through the survey monkey platform, submitted to the permanent civil servants that joined in 2011 and completed probation period in 2014 and who remained in the institution; c) and semi-structured interviews with representatives of the People Management  Direction (DGEP) and the Probationary Period Commission. In the data analysis it was used the bibliographic and exegetical method to discuss aspects related to legality, which analyzed the objective correspondence of institutional resolution with the rules set out in the Constitution and state legislation (general rules). To the debate concerning the effectiveness, we used descriptive statistics in the presentation of quantitative data and content analysis in the interpretation of qualitative data. It was concluded that the special evaluation performance at MPRN attends the legal requirements, and on the other hand, on the effectiveness aspect, needs to to implement practices that reduce the possibility of subjective judgments by the evaluator and promote communication between Senior Management, the interns and evaluator, conciliating the administrative development with the individual, in order to maximize the organization's results for an efficient management without neglecting the personal dimension of public servant.

This research aims to evaluate the ergonomic requirements of usability and accessibility present in the Accessible Information Repository interface, based on the opinion of users with low vision and blindness. The implementation of this overall goal was given by the following specific objectives: a) check functionality of buttons and links in the Accessible Information Repository interface of Federal University of Rio Grande do Norte, b) identify obstacles and inconsistencies in the interface usability and accessibility, c) know the points liable to improvements in the Accessible Information Repository interface that contribute with subsidies to the elaboration of intervention proposal to be held at the Federal University of Rio Grande do Norte. The research is characterized as exploratory, descriptive and applied, using the methodological strategy of case study, based on a quantitative and qualitative approach. Data collection was made with the development of usability testing, participant observation and semi-open questionnaire. For quantitative analysis of the data was used the statistical method; and for the qualitative analysis was used content analysis. For the convergence of the results it used the triangulation of data for multiple instruments. The sample studied was composed of eight registered users in the Accessible Information Repository, representing 25 % of this population. As for the characterization of the participants, the analysis showed the following profile: women (50%), between 31 and 40 years, three with low vision and one with blindness, being three undergraduate and one a graduate student; men (50%), between 34 and 53 years, all with blindness, two undergraduate and two graduate students. The results showed points with necessity of changes in the interface repository. Identification of points of obstacles to the functions: descriptive captions and inadequate size of buttons and icons, such as contrast buttons, site map and start and end session buttons; lack of functionality in the map of the site and shortcuts, as well as lack of a return function. It was also found that regardless of obstacles, participants applied other measures to complete the tests. As for the registration recommendations, we highlight the need for descriptive caption, increase of icons size, activation of inactive links, implementation of new features and periodic technical evaluation. The survey also proved that the participants conceived the identification of inconsistencies and suggestions for improvements as enhancement factor for the interface, confirming that the condition of the site at the time of the test was considered acceptable. It is considered that due to constant changes in technologies and possible demands of the actual and potential users of the repository, it will be required new evaluations in the future to confirm the quality of service.

The objective of this study was to discuss how does the management of legal knowledge in the human resources department of a public institution. Assuming that public organizations, being immersed in a bureaucratized systematic and because of the Legality Principle, according to which only allowed to do what the rules allow, need to have their properly systematized knowledge to avoid errors in your application, realize up in recent years in profound changes management concept. In the area of human resources, the amendments to standards and legal understandings of control bodies considerably hinder their correct and rapid by day implementation. Therefore, we sought to characterize the concept of Public Administration and Knowledge Management, establish the connecting elements between personal law and knowledge management, mapping the activities in the target unit and systematize the relevant legal information, the order to enable the public administrator choice, more safely and easily, which the regulation should be applied in a particular concrete situation. Diagnosis was conducted through a questionnaire to all employees and unit managers whose data were calculated based on the Likert scale. At the end, it delineated a systemic management plan and strategic legal knowledge, which implemented, can generate value to the organization researched

This study aimed to analyze the work process and the nursing technician's actions in the surgical sectors of the Central building of hospitalization of HUOL. It attempted to thus understand how is the organization of work, specifically in relation to welfare activities. The proposed descriptive study was performed in surgical sector of Onofre Lopes University Hospital in Natal / RN and included all nurses and nurse technicians who work in that sector. From an initial analysis of forms and available protocols, it was found that has a deficiency in the systematization of the procedures and the limitation of tools that can guide the technicians in the definition of a logic or sequence of its shares. With the use of various instruments (observation, closed questionnaire type survey), an analysis of how is the organization of nursing work was done. It was found that, in the view of those involved, their activities are performed randomly, without a formal instrument to order the actions or indicate who should guide the sequencing and priority of care actions. The results also indicated that, in general, such fragility parameters provide some personalization in care, translated into a performance that expresses the acquired habits and the particular vision of each professional regarding the process. It concludes, then, that far get a stiffening and absolute control of the act, it is necessary to optimize the organization of work from the choice and adoption of procedures to report and standardize the assistance, thus avoiding the uncertainty as to the parameters compromise the treatment given, bringing risks to patient health.

This research aims to analyze the communication demands that arrive at the Directorate of Communications (DCOM) of the Public Prosecution Service of the Brazilian State of Rio Grande do Norte (MPRN), coming from the Mossoró district, indentifying how the public prosecutors publicize their actions to the population. At the same time, the study aims to find out the perception of such prosecutors on what should the MPRN publicize or not through the DCOM; to find out how the constitutional principle of publicity, the transparency law and the right to information affect the decision of the aforementioned prosecutors to look for the DCOM and to detect factors that keep the prosecutors from sharing information with the DCOM so that such information can be publicized. This is a descriptive and exploratory study, with applied research and qualitative approach, bibliographic research (based on Law authors as well as Social Communication authors) and interviews with the prosecutors conducted by e-mail (using a semi-structured questionnaire) and in person (open questions). The data collected in the questionnaires and interviews was examined using Content Analysis techniques, anchored on Bardin (2011). As a result of the researched data, we found out that, ideally, matters related to citzens’s rights should be publicized by the DCOM, according to the prosecutors, that the participants of the research are aware of the importance of making their actions public to the population and that the inexistency of a communication policy at the MPRN reflects on the lack of a systematic approach to an adequate journalistic publicization to translate the legal terms of the Union Official Gazette to a more accesscible language, bringing more efficiency to the process due to the application of the constitutional principle of publicity, making it possible for the citzen to exercize the right to information in a more reliable way.

In order to improve the service of citizen service carried out by the Public Ministry of Rio Grande do Norte state, 

the development of the letter of the institution is of fundamental importance for the transparency of its targeted 

functional performance guarantee the rights and social scope of interests diffuse and collective and individual 

ones unavailable. This paper describes on the themes worked by the State Prosecutor's Office, seeking to present 

society the flow of care procedure the population, in order to identify all stages of the process to the delivery of 

ministerial performance through lawsuits or other conciliatory measures extrajudicial, identifying the sectors 

responsible, deadlines and functional performance instruments (news indeed, preparatory procedure, 

civil investigation and criminal procedure).

The world of work has gone through varied, constant and need restructuring that meets the current modes of production, as a result, come up demanding creative workers, innovative, competent, flexible and resilient. Thus, some institutions have been concerned about the humanization of work contexts in order to mitigate the impacts of these constant restructuring and worrying about the existence of the quality of working life, which happen when the prevalence of experiences which entail welfare at work; but if overpower the discomfort at work, the employee is at risk of becoming ill. In order to disseminate the objectives and institutional goals, while preserving the humanization of workplace and worrying about the welfare of their staff, there is the manager; this, given the responsibility of their role, plays an important role in promoting quality of life at work (QLW). So, this study aimed to evaluate the relationship between managers and the promotion of quality of working life for the members of his staff, considering the views of the actors involved in the process (managers and servers under management). It is a scientific research, due to the problem of the approach is classified as qualitative; as the proposed objectives it is considered descriptive. About the collection of data and information, we used the bibliographic research, documentary and field, this latter type through a semi-structured interview, in two models and with voice recording, one for servers under management and another for managers servers. We chose for this study a non-probabilistic intentional sampling; in this order, a pilot study format, we selected to the Pro-Rector of Graduation and the Education Center of the Federal University of Rio Grande do Norte. Analysis and discussion of the results were made in light of the concept of Ergonomics Applied Activity on Quality of Life at Work, proposed by Ferreira (2012). In the end, it was identified that there is a direct relationship between the behavior of the managers of the analyzed units and the promotion of QLW their teams.

The constant changes in the workplace promote a charged atmosphere of tension and high demands. central to contemporary man, labor activity does not always happen under appropriate conditions, which means that the worker is increasingly likely to develop occupational diseases (physical and psychological) that can generate personal consequences and several professional. The Professional Burnout Syndrome or Burnout is a psychological syndrome triggered in response to exposure to continuous interpersonal stressors. It is considered a multifactorial construct, which is commonly characterized by three dimensions: emotional exhaustion, dehumanization and lack of personal accomplishment. This study aimed to identify the incidence of Burnout Syndrome with the servers of the Public Ministry of Rio Grande do Norte State - MPRN, assessing to what extent each of the three dimensions above are present in the study group at the same time sought analyze the relationship between variables demographic and functional partner and the dimensions found. In undertaken descriptive research, it was decided by a multimethod approach. Thus, we used the Maslach Burnout Inventory - General Population (MBI-GS), systematic observation and semi-structured interview. The results indicate that the prevalence of the condition in the institution is low, but are observed improvers aspects to the incidence of the disease that deserve attention, especially with regard to professional fulfillment. It is expected that the diagnosis undertaken expand the understanding of the relationship between work and health in the Public Ministry Potiguar, in order to subsidize preventive and interventional strategies of individual character, organizational and / or combined.

Present research arose from intention to identify the profile of Education Administrative Techinicians of Federal University of Rio Grande do Norte (UFRN) who requested Vacancy by Possession in Another Unaccountable Position and Exoneration, from occupied positions in that Institution between 2010 and 2015. In addition, It sought to understand real reasons that led these people to leave their employment bond considering all the bias that surrounds existing labor relations in the Organization. Bibliographic Review focused on legal documents governing career of the Administrative Techinicians of Federal Institutions of Higher Education (IFES), structure of UFRN and works of authors who have developed studies on this subject, as well as researches on the state of the art. This study concerns a descriptive survey and, in order to achieve its objectives, data collection was performed through the application of an online questionnaire using Google Docs tool to reach surveyed population, which totalized 268 people. 122 questionnaires were responded, and SPSS (Statistical for Social Sciences) was used to treat this information. Main cited reason as dissatisfaction in the Board refers to remuneration inherent to the Career of Administrative Techinicians, represented by the percentage of 91.2% of the answers and, for this reason, one can conclude the understanding for seeking new positions in Public Service, confirmed by the result of 77% of the cases. Based on the data of this study, it is noticed that, in spite of the high index of dissatisfaction with the salary issues, in general, organizational climate and the satisfaction in labor relationships presented a favorable way to researched Institution.

The academic production is a main activities of the superior education, because promotes the knowledge through scientific researches and enable the development of a society. However, the academic works elaboration sometimes is stained by the plagiarism practice.  The academic counterfeit occurs when the author uses intellectual contents, in whole or in part, of the others authors and don’t cite them, failing to provide the credits the work searched, injuring the ethics principles and the legal proportions that organize the law of copyright. From this principle that we don’t need of the database collected in field research to verify existence of the plagiarism in the university environment, this dissertation is characterized as a bibliography research. The study indicated the causes that lead the students to plagiarism. The following are cited as causes: easy access the information provided by the technology; lack of the planning time dedicated to studies; inability of the textual production practice; failure of the individual conduct moral and the technic unfamiliarity of the concepts related to plagiarism as well as concession rules of the credits to authors researched. After analysis institutional policies at UFRN, that ensure the copyright protection and combating plagiarism, was possible to see that, despite the recommendation for the creation instruments of orientation and awareness of an ethical behavior and the honesty in the academic conduct, there are still few the products and services combating to plagiarism in the university context. To resolution of the educational gap, according to institutional politics, this work we intend to contribute to the creation of the instruments to help the academic community, in classroom, in class related the Methodology of the Scientific Work, as well as training courses, reducing plagiarism cases in academic work at UFRN.

Information is a fundamental tool in all areas of knowledge. A collective good that, when used in a productive way, can generate transformations in society. Their availability is a fundamental right of any citizen, that is, everyone has the right to access to public information. In this sense, the research has as general objective to diagnose the process of access to information in the File of the Personnel Management Board of the Federal University of Rio Grande do Norte. In addition, we sought to identify the profile of the users of the sector, map their main informational demands / needs, assess their satisfaction regarding access to information, quality of care, and verify that these users are aware of the Law on Access to Information nº. 12.527 / 2011. This is a descriptive survey, with a quantitative approach, based on bibliographical and documentary research in light of the law of access to information, marketing, user study and archival diffusion. To achieve the proposed objectives, an online questionnaire was also used through the Google docs tool as an instrument for collecting data from the research participants. The analysis and treatment of the information was made after the return of the questionnaires answered, using the system SPSS (Statistical for Social Sciences). Based on the results of the research, we can see a heterogeneous audience about the genre, and that despite the sector already providing digitized documents, still prefer to seek the information personally. The resolution of administrative and judicial acts and for personal purposes were the most cited purposes for the use of information by external users. The administrative technicians are more present than the teachers, because it is a predominantly administrative file. As for the frequency, internal users use the sector periodically, because they use their information to develop their work activities, while the external public frequents sporadically, because they go to the search for punctual and personal demands. As for the Law on Access to Information, it is noted that the index of ignorance about the law is still high, requiring a better disclosure. The quality of care and services was assessed as satisfactory by most users. And users' perception made it possible to elaborate suggestions for actions to be implemented in the archive.

Este trabalho surgiu a partir da motivação para identificar o perfil profissional das pessoas que atuam nas funções de confiança da Pró-reitoria de Gestão de Pessoas (PROGESP) da Universidade Federal do Rio Grande do Norte (UFRN), bem como, de conhecer como se dá as relações de trabalho entre esses gestores e seus administrados. A escolha do tema justifica-se pela busca da compreensão do processo de trabalho e a relação gestor-colaboradores, visando traçar diretrizes para o fortalecimento das relações interpessoais e o aprimoramento da atuação do gestor público perante a equipe de trabalho. O objetivo principal do trabalho é realizar um diagnóstico sobre a atuação desses gestores. Para tanto, foram realizadas: a) pesquisa documental, para identificar a distribuição das funções de confiança da PROGESP; e, b) pesquisa de campo com aplicação de questionário entre esses gestores e os seus administrados, que levantou questões relacionadas ao perfil dos participantes; a capacitação e treinamento contínuo; a autonomia para tomar decisões; ao planejamento das atividades; a motivação dos servidores; as habilidades essenciais à seleção de servidores para cargos de gestão; a avaliação da atuação dos gestores e aos desafios dos gestores públicos na Administração Pública contemporânea. Para fundamentar este estudo, foram detalhados no referencial teórico: os princípios constitucionais da Administração Pública; as normas legais que estruturaram o atual sistema de governo; os poderes administrativos: vinculado e discricionário e os controles da Administração Pública: interno e externo. Foi realizado um estudo de caso na PROGESP e os resultados obtidos demonstram fragilidades, que foram detalhadas na conclusão do presente trabalho, e que se referem à atenção do Administrador Público aos princípios constitucionais que norteiam suas ações administrativas; a capacitação e atualização para o exercício das funções gerenciais; a autonomia para tomada de decisões; a motivação para desenvolver as tarefas cotidianas e a avaliação e acompanhamento da atuação dos gestores, espera-se contribuir para melhoria da atuação dos gestores e dos integrantes da equipe de trabalho, com intuito de se atingir a eficiência e a qualidade esperadas na prestação dos serviços públicos oferecidos pela PROGESP/UFRN.

O objetivo deste trabalho foi conhecer efeitos e potenciais de ações de extensão desenvolvidas por incubadoras de empreendimentos econômicos solidários da UFRN, com o intuito de sugerir medidas que possam eventualmente contribuir para modificação, ampliação ou aperfeiçoamento dessas ações. Para isso, utilizou-se como espaço de investigação uma Associação de Trabalhadores de Agricultura Familiar localizada na Comunidade Povoado Cruz, município de Currais Novos/RN. O referencial teórico abordou aspectos conceituais, formais e processuais da extensão universitária e economia solidária, além de uma discussão sobre o papel das incubadoras de empreendimentos econômicos solidários. A metodologia utilizada envolveu um estudo de caso, com abordagem qualitativa, quanto aos objetivos foi do tipo descritiva, de natureza aplicada e fazendo uso de 03 (três) técnicas de coleta de dados, quais sejam, pesquisa bibliográfica, observação aberta não participante e entrevistas semiestruturas aplicadas aos produtores associados, a coordenação da Associação e aos alunos bolsistas nela atuantes. Para interpretação de dados utilizou-se a técnica de análise de conteúdo. Os resultados obtidos permitiram atingir o objetivo geral da pesquisa, em que foram identificados alguns efeitos do trabalho das incubadoras na Associação, como a assessoria administrativa e educacional, articulação entre produtores associados e coordenação, intermediação de parcerias com outras instituições, descentralização das atividades, maior participação dos associados, elevação da autoestima, entre outros; e potenciais como a proposta de elaboração de um planejamento estratégico na Associação, melhorias na comunicação interna e externa, fortalecimento da autogestão, ampliação do volume de vendas, intermediação para conversão da Associação em Cooperativa, entre outros. Essas medidas serão propostas à coordenação das incubadoras como forma de potencializar seus resultados, além de contribuir para conformidade e atendimento de prerrogativas estabelecidas nos planos de desenvolvimento, gestão e avaliação institucional da UFRN.

As Unidades Produtoras de Refeição (UPRs) ou UANs (Unidades de Alimentação e Nutrição) destinam-se a produção de alimentos para coletividade sadia e/ou enferma e precisam fazê-lo de forma a garantir a qualidade do que é produzido. Nestas unidades, o ambiente de trabalho, em geral, apresenta ruídos excessivos, calor e condições físicas desfavoráveis, como também as formas de organização do trabalho podem representar riscos à saúde do trabalhador e levar a erros durante a produção e/ou distribuição de alimentos. O objetivo deste trabalho foi analisar os processos de trabalho na Unidade Produtora de Refeições de um Hospital Universitário, identificar os fatores de risco para saúde do trabalhador utilizando para isto o conhecimento da Ergonomia, especificamente o método de Análise Ergonômica do Trabalho (AET) após esta análise foi possível elaborar propostas que venham a trazer possíveis melhorias nas condições de trabalho, reduzindo os fatores de riscos à saúde e as possibilidades de falhas durante o processo de produção de refeições. Importante ressaltar que o método AET considera a atividade de trabalho desenvolvida em tempo real e destaca a importância de ouvir e envolver os próprios trabalhadores no processo de mudança. Trata-se de uma pesquisa descritiva, com abordagem qualitativa. Na pesquisa de campo foram coletados dados demográficos dos participantes (idade, escolaridade, setor de lotação, tempo de serviço total e tempo de serviço no setor) e dados relacionados ao trabalho desenvolvido por eles (Análise de tarefas, Análise da atividade e Análise do ambiente de trabalho) na UPR. Os instrumentos utilizados foram observações globais e sistemáticas e entrevistas semiestruturadas, buscando identificar as principais queixas relativas às atividades por eles desenvolvidas. Os resultados desta análise indicaram que a unidade analisada apresenta diversos problemas de ambiência dos postos de trabalho como também na organização do trabalho. Inconformidades que resultam em  um ambiente  favorável  ao adoecimento e riscos de acidentes.

O principal objetivo desta dissertação é construir e apresentar um manual prático para condução do processo administrativo disciplinar (PAD) no âmbito da Universidade Federal do Rio Grande do Norte (UFRN). O PAD constitui o instrumento legalmente previsto para o exercício controlado do poder, podendo, ao final, redundar em sanção administrativa. A Lei nº 8.112, de 11/12/90, constituindo-se no Estatuto do servidor público civil federal aborda todo o tipo de direitos e deveres da relação jurídico-estatutária. Demais conceitos que porventura interessem ao PAD (institutos constitucionais e penais e o regime disciplinar da própria Lei nº 8.112, de 11/12/90 - deveres, proibições e penalidades administrativas dos servidores públicos federais) estão inseridos ao longo da exposição do rito. Os princípios norteadores de toda a atividade da Administração Pública encontram-se, explicita ou implicitamente, na Carta Magna de 1988. Muitas leis citam ou enumeram princípios administrativos, todos, evidentemente, encontram-se expressos ou são decorrência lógica das disposições constitucionais referentes à atuação da Administração em geral. Dentre os princípios norteadores da atividade administrativa, destacam-se aqueles expressos no caput do art. 37 da CF. Após a promulgação da Emenda Constitucional 19/1998, cinco passaram a serem esses princípios: legalidade, impessoalidade, moralidade, publicidade e eficiência. O PAD comporta duas subespécies: sindicância disciplinar e processo disciplinar. No âmbito do regime disciplinar federal, se tem mais uma subespécie que é o processo disciplinar sumário. Uma vez instaurado o processo disciplinar, o que ocorre por força da portaria instauradora da autoridade hierárquica, devidamente notificada ao servidor imputado, formalizada estará à relação jurídico-processual disciplinar. O processo disciplinar desdobra-se numa série de atos que se iniciam com a portaria instauradora e se encerram com o julgamento da autoridade administrativa competente. Com efeito, vislumbra-se no processo disciplinar cinco fases: instauração; instrução; defesa; relatório e julgamento. O estudo foi desenvolvido no âmbito da UFRN. A universidade conta com 57.556 discentes, 2.304 docentes do ensino superior, 200 docentes do ensino técnico e tecnológico e 3.244 técnicos administrativos. A fonte de documentos foi o arquivo publico da UFRN. Os documentos utilizados foram todos os processos do PAD (docentes/ técnicos administrativos) instaurados nesta Universidade. Utilizou-se como critérios de inclusão processos instaurados e concluídos em 2013 relacionados aos docentes e técnicos administrativos, totalizando 43 processos. Neste sentido, não foram incluídos os processos que não foram concluídos no ano em estudo totalizando 14 processos. Para analise dos processos, após critérios estabelecidos, considerou-se 29 PADs em que estavam envolvidos 35 servidores. Os processos administrativos foram separados por ano de instauração e conclusão e em seguida analisados de acordo com o despacho final do gestor. Posteriormente, foram separados por categoria profissional. Além da consulta aos documentos oficiais, foram realizadas quatro entrevistas com servidores membros de comissões processantes e gestores. Os dados estão sendo organizados, categorizados, codificados e digitados em planilha eletrônica Excel. Para discussão dos resultados será utilizada a estatística descritiva, sendo a analise fundamentada nas leis e normas que regulamentam a instauração e condução dos processos disciplinares no âmbito das instituições públicas. Espera-se que este estudo traga embasamento jurídico e legal para as novas comissões de julgamento.

Condições de trabalho desfavoráveis constituem um dos fatores que podem contribuir para o desencadeamento de transtornos psíquicos e comportamentais nos trabalhadores. Nesse sentido, esta pesquisa objetivou caracterizar as condições de trabalho dos servidores técnico-administrativos, especificamente dos auxiliares e assistentes em administração do campus central da Universidade Federal do Rio Grande do Norte - UFRN, bem como, identificar a incidência de sofrimento psíquico neste grupo de servidores, a fim de analisar as possíveis relações existentes entre esses dois constructos. Enquanto estratégia, optou-se por um estudo de caso do tipo multimétodo, de natureza descritiva. Para isso, foi realizada inicialmente pesquisa documental através do levantamento de dados epidemiológicos relativos àqueles servidores lotados no campus central, visando identificar as principais enfermidades apresentadas durante o período de janeiro de 2011 a junho de 2014. Em seguida, procedeu-se a etapa de diagnóstico dos aspectos relacionados ao trabalho, através da aplicação online e in loco do Questionário de Condições de Trabalho (já validado por Borges et al.,2013) em 11 setores selecionados de acordo com os seguintes critérios: maior número de servidores lotados e maiores e menores percentuais de afastamentos para tratamento de saúde por CID-F (conforme registros da Diretoria de Atenção à Saúde do Servidor – DAS). Participaram do estudo de caso 174 servidores e os resultados obtidos mostram predominância de afastamentos por transtornos mentais ou comportamentais (CID F), doenças do sistema osteomuscular (CID M) e do aparelho respiratório (CID J). Entre os fatores que apresentaram significância estão à jornada de trabalho (contratuais e jurídicas); exigência de esforço físico (M=2,59) e espaço de trabalho (M=2,58) - físicas e materiais; estímulo à colaboração (M=3,5) - processos e características do trabalho; e participação (M=1,78) - ambiente sociogerencial. Sugere-se a ampliação da presente investigação com estudos envolvendo outras categorias profissionais (incluindo bolsistas, e terceirizados) e setores específicos.

Seleção de Docentes em Instituições Federais de Ensino Superior: Um Estudo sobre o Papel das Comissões de Ética

As organizações estão susceptíveis à ocorrência de diversos eventos que podem influenciar no alcance de seus objetivos. Em virtude disso, os órgãos de controle da Administração Pública têm exigido das instituições a adoção de políticas de gerenciamento de riscos. Diante da grande quantidade de recomendações expedidas pelo Tribunal de Contas da União (TCU) a diversas Instituições Federais de Ensino Superior (IFES) nessa área, propõe-se um modelo de gestão de riscos para a Universidade Federal do Rio Grande do Norte (UFRN). Trata-se de um estudo aplicado, exploratório e qualitativo. No que se refere aos procedimentos técnicos, a pesquisa se caracteriza como análise documental, bibliográfica, pesquisa-ação e estudo de caso. A pesquisa bibliográfica foi utilizada para subsidiar a elaboração do Guia de Gestão de Riscos em Instituições Federais de Ensino Superior (GERIFES). Já a análise documental foi empregada com o objetivo de conhecer a estrutura organizacional e os macroprocessos da universidade. O autor é lotado na unidade de Auditoria Interna da UFRN e compartilha do mesmo problema, caracterizando assim a pesquisa-ação. O estudo de caso auxiliou tanto na elaboração do guia, quanto na concepção de funcionalidade específica para o seu sistema de informação e, consequentemente, na elaboração do Manual de Utilização do Módulo “Gestão de Riscos” do Sistema Integrado de Patrimônio, Administração e Contratos (SIPAC). Como resultado da pesquisa, foi proposto um modelo de gestão de riscos à UFRN e disponibilizado à gestão da universidade um módulo para o seu sistema de informação capaz de gerenciar os riscos relativos aos mais variados eventos que podem influenciar no alcance dos objetivos institucionais.