IMPLEMENTATION OF THE UFRN DAILY ALLOWANCES AND PASSAGES CONCESSIONS SYSTEM: A PROPOSAL FOR INTERVENTION IN THE CURRENT SIPAC SOLITATION FLOW

Public Administration. SCDP. Information Technology. Information Systems. Efficiency.

Facing the emergence of problems related to the management and scarce public resources, the Public Administration is obliged to rationalize costs without, however, impacting the quality of products / services available to society. This cost-benefit ratio has been one of the great challenges of management and, certainly, one of the great steps that the Federal Government has been taking in recent years in this direction has been the intense adoption of Information and Communication Technology (ICT) in its processes and / or services. In this context, this research focuses on the process flow of UFRN daily allowances and passages concessions with the use of two major information systems of great importance for the Federal University of Rio Grande do Norte - UFRN: Daily Allowances and Passages Concessions System - SCDP and the Integrated System of Assets, Administration and Contracts - SIPAC. SIPAC, UFRN's system, controls and manages numerous demands of the institution, such as daily allowances and passages. The SCDP is the official system of the Federal Government, which is mandatory for all direct and indirect public administration, for the acquisition of daily allowances and payment of Passages. However, despite the obligation of the SCDP, there is no integration between systems, making the process inefficient with a huge rework in the current flow. Thus, the objective of this work is to propose improvements in the use of SIPAC and SCDP systems in ordering daily allowances and passages at UFRN to make the process more efficient, effective and at the lowest possible cost. It is an applied research, qualitative and descriptive. Initially, a documentary research will be conducted at SIPAC, Department of Accounting and Finance - DCF and Pro-Rectory of Administration - PROAD to elaborate the process mapping with the Bizagi Modeler Software. Then, the focus group technique will be used to identify the positive and negative points of the current process in the perception of the employees involved in the process. This work is expected to provide improvements in the use of the SIPAC and SCDP systems through a new proposal for the UFRN daily allowances and passages process flow to make the process more efficient and effective. In addition, the results of this research may be expanded to benefit other institutions using both systems.