Banca de QUALIFICAÇÃO: FELIPE MEDEIROS RODRIGUES
Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.STUDENT : FELIPE MEDEIROS RODRIGUES
DATE: 25/05/2020
TIME: 10:00
LOCAL: Auditário "E" do Contro de Ciências Humanas, Letras e Artes
TITLE:
VISOR: A SURVEY APPLICATION SEARCHING FOR AN IMPROVEMENT OF VEHICLE REGISTRATION PROCESSES
KEY WORDS:
Administration of services; Participatory design; Vehicle Inspection
PAGES: 61
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUBÁREA: Administração Pública
SPECIALTY: Organizações Públicas
SUMMARY:
The Government is not usually remembered as an innovative areas. Even when there are initiatives in this way, it is clear that they are isolated and it is common not to improve to the processes of the institutions. Considering the increasing on demand for vehicle inspections to open services, at Departamento Estadual de Trânsito do Rio Grande do Norte - DETRAN/RN and in view of the need to adopt more effective practices, promoting a better experience for citizens and reaffirming trust between government and citizens, it is proposed in this study to raise the opportunities for performance optimization and which interventions could be performed in order to reduce the service time in the vehicle registration sector of this state agency. In this sense, a systematic review of the available tools and solutions already adopted in other States was carried out. For this, the participatory design approach was used to achieve the project stages. This research methodology used consists of performing descriptive and exploratory analysis. In this case, the research was conducted in two steps. First, questionnaires were applied to stakeholders. Thus, relevant features were extracted for the development of a solution according to this scenario. Next, the interaction model was evaluated using a prototype specifically developed to focus on application performance through usability testing and user satisfaction questionnaire. Therefore, the target of this work was to create a tool that make the vehicle identification survey safely and efficiently, seeking to provide a service experience focused on the perspective of customers and the Electronic Government guidelines.
BANKING MEMBERS:
Interno - 1802050 - CARLOS DAVID CEQUEIRA FEITOR
Interno - 1164542 - MARCELO RIQUE CARICIO
Presidente - 1753603 - PATRICIA BORBA VILAR GUIMARAES