Banca de DEFESA: IZABEL CRISTINA NEVES CAMARA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : IZABEL CRISTINA NEVES CAMARA
DATA : 25/02/2019
HORA: 08:00
LOCAL: Auditório B - CCHLA
TÍTULO:

PROPOSAL FOR THE PREPARATION OF PROCESS INDICATORS AS A TOOL FOR AUXILIARY MONITORING AND CONTROL: STUDY IN A PROCESS OF ACTIVATION OF ACADEMIC PROJECTS IN A FEDERAL INSTITUTION OF HIGHER EDUCATION

PALAVRAS-CHAVES:

Process; Indicators; Control; Monitoring.

PÁGINAS: 90
GRANDE ÁREA: Outra
ÁREA: Divulgação Científica
RESUMO:

Improving management by measuring process performance in public management, as well as providing information that helps in planning and controlling processes, also enables monitoring and control of strategic objectives and targets. The present research aims to assist in the control of the activation process of academic projects at the Federal University of Rio Grande do Norte, based on a process approach, through the elaboration of process indicators. To do so, it was decided as a research strategy for a case study, where several methods and sources of research were explored in order to identify, describe, and explain which process indicators should be used in process control and monitoring. For data collection, the documentary analysis was used as a collection tool to characterize and understand the work process, to identify what should be metrified and to verify the perception that the clients have about the process; as well as the technique of data collection through interviews aiming to validate the parameters for the measurement of the indicators. In the data analysis, the analytical content method was used to read and interpret the data collected through three stages: pre-analysis, material exploration and data interpretation. The present research resulted in the elaboration of four main indicators with the respective operationalization for each indicator: Indicator of customer satisfaction, Process time indicator, Rework indicator and Indicator of improvement in process processing. It is hoped that the proposed indicators, together with their operation, will assist in the control and monitoring of the activation process of academic projects aiming, therefore, to contribute to continuous improvement of the process.

MEMBROS DA BANCA:
Presidente - 1696802 - JOSUÉ VITOR DE MEDEIROS JÚNIOR
Interno - 2668551 - ANDRE MORAIS GURGEL
Externo ao Programa - 2575537 - MARCOS FERNANDO MACHADO DE MEDEIROS
Externo à Instituição - MILER FRANCO D ANJOUR - IFRN