Banca de DEFESA: KALLINE BEZERRA DA SILVA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : KALLINE BEZERRA DA SILVA
DATA : 10/10/2017
HORA: 17:30
LOCAL: SALA DE MULTIMEIOS 1 – NEPSA I
TÍTULO:

ORGANIZATIONAL COMMITMENT OF THE SERVERS OF THE LIBRARIES SYSTEM OF UFRN

PALAVRAS-CHAVES:

Organizational commitment. Public service. Public servers. University library. Public administration.

PÁGINAS: 111
GRANDE ÁREA: Outra
ÁREA: Multidisciplinar
RESUMO:

In the contemporary world, globalization has provoked a revolution in the media, in the information technologies and in the very logical structure of the functioning of organizations. As an organization, libraries have, in a specific way, followed these revolutions, demanding new organizational skills for their employees, thus requiring more committed employees to serve an increasingly demanding public in an efficient and effective manner, always giving priority to quality services. In this context, this study had as general objective to analyze the organizational commitment of the technical-administrative servers that compose the System of Libraries of the Federal University of Rio Grande do Norte (SISBI), using the three-dimensional model of organizational commitment proposed by Meyer and Allen (1991). The population and the sample of the study were composed of the 127 servers of this System. It is a field research, descriptive, of a quantitative nature. As data collection and analysis techniques, the bibliographical and documentary surveys were used to compose the theoretical basis of the research, as well as the application of a closed questionnaire containing 40 questions in a Likert format, validated by Meyer and Allen (1991), whose data were obtained cross-tabulations were performed using the software Statistical Package for the Social Sciences. It was concluded that the level of organizational commitment of the SISBI servers detected with greater incidence was the affective commitment, followed by the instrumental commitment, being this finally succeeded to the normative commitment. And even if employees with a high level of affectivity with an institution that determines this commitment, social losses of work and the losses of compensation in the organization that are part of the instrumental dimension are taken into account, being a way of calculating and inferring about this commitment. In this way, the results are expected to contribute in theoretical terms, for future researches, as well as in practical terms, to increase and strengthen the organizational commitment of the technical-administrative servers of the Library System.

MEMBROS DA BANCA:
Externo à Instituição - ADRIANA CARLA SILVA DE OLIVEIRA - ESMARN
Interno - 1149644 - CINARA MARIA LEITE NAHRA
Interno - 1753603 - PATRICIA BORBA VILAR GUIMARAES