Banca de DEFESA: LUCIANA FERREIRA LEITE

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : LUCIANA FERREIRA LEITE
DATA : 09/12/2016
HORA: 15:00
LOCAL: A definir
TÍTULO:

Diagnosis of Access to information in the File of the Personnel Administration Board of the Federal University of Rio Grande do Norte

PALAVRAS-CHAVES:

Access to information. User study. Marketing in archives. Quality of service. Dissemination of information.

PÁGINAS: 79
GRANDE ÁREA: Outra
ÁREA: Multidisciplinar
RESUMO:

Information is a fundamental tool in all areas of knowledge. A collective good that, when used in a productive way, can generate transformations in society. Their availability is a fundamental right of any citizen, that is, everyone has the right to access to public information. In this sense, the research has as general objective to diagnose the process of access to information in the File of the Personnel Management Board of the Federal University of Rio Grande do Norte. In addition, we sought to identify the profile of the users of the sector, map their main informational demands / needs, assess their satisfaction regarding access to information, quality of care, and verify that these users are aware of the Law on Access to Information nº. 12.527 / 2011. This is a descriptive survey, with a quantitative approach, based on bibliographical and documentary research in light of the law of access to information, marketing, user study and archival diffusion. To achieve the proposed objectives, an online questionnaire was also used through the Google docs tool as an instrument for collecting data from the research participants. The analysis and treatment of the information was made after the return of the questionnaires answered, using the system SPSS (Statistical for Social Sciences). Based on the results of the research, we can see a heterogeneous audience about the genre, and that despite the sector already providing digitized documents, still prefer to seek the information personally. The resolution of administrative and judicial acts and for personal purposes were the most cited purposes for the use of information by external users. The administrative technicians are more present than the teachers, because it is a predominantly administrative file. As for the frequency, internal users use the sector periodically, because they use their information to develop their work activities, while the external public frequents sporadically, because they go to the search for punctual and personal demands. As for the Law on Access to Information, it is noted that the index of ignorance about the law is still high, requiring a better disclosure. The quality of care and services was assessed as satisfactory by most users. And users' perception made it possible to elaborate suggestions for actions to be implemented in the archive.

MEMBROS DA BANCA:
Presidente - 3490575 - ADRIANO CHARLES DA SILVA CRUZ
Interno - 1167852 - JOSE ORLANDO RIBEIRO ROSARIO
Interno - 1753603 - PATRICIA BORBA VILAR GUIMARAES
Externo à Instituição - SONIA MARIA RODRIGUES CALADO DIAS - FG