Microcomputer Disposal Model in a Federal Higher Education Institution (FHEI)
electronic waste; reverse logistics; personal computers; sustainability; public administration.
This research aims to analyze the disposal process of personal computers at the Federal
University of Rio Grande do Norte (UFRN), focusing on identifying failures, operational
bottlenecks, and opportunities for improvement, as well as proposing solutions that promote greater
efficiency, sustainability, and better use of public resources. The investigation is based on the
recognition of the absence of a structured reverse logistics policy for electronic equipment and the
limitations of existing institutional systems. The adopted methodology is characterized as applied
research, with a qualitative approach and an action research method, involving the collection and
analysis of institutional data, process mapping, document analysis, and the mapping of the current disposal flow. Instruments such as systems analysis, study of legal regulations, and evaluation of
operational practices related to asset management of movable goods were used. The results show
that the current process is bureaucratic in nature, with low operational efficiency and lack of
strategic direction, being centered on disposal rather than reuse. Failures were identified, such as
difficulty in traceability, delays in issuing technical reports, limited communication between units,
and low prioritization of practices such as reuse and refurbishment, which reduces the economic and
environmental potential of the equipment. It is concluded that there is a need for a structural
transformation of the process, guiding it toward a model based on the circular economy. As a
practical contribution, the Baú da UFRN System is proposed, a technological solution aimed at
facilitating the internal redistribution of equipment, increasing transparency, and fostering a culture
of reuse, promoting economic, environmental, and institutional gains.