Banca de DEFESA: LILIANE ARRUDA SILVA DE MENEZES

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : LILIANE ARRUDA SILVA DE MENEZES
DATE: 15/04/2026
TIME: 14:00
LOCAL: Videoconferência pelo link: https://meet.google.com/wpm-vynv-xfa
TITLE:

Chronological Order of Payments at UFRN: Application in Light of Process Management and the Theory of Constraints

KEY WORDS:

Chronological order of payments. Process management. Theory of constraints.

PAGES: 118
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUBÁREA: Administração Pública
SUMMARY:

This research addresses the chronological order of payments of obligations at the Federal University of Rio Grande do Norte (UFRN), focusing on the restructuring of the procedural flow in light of process management and the Theory of Constraints. The study aims to present a proposal for restructuring the procedural flow to define the chronological order of payment of UFRN's obligations. This is an applied, descriptive research, developed through a case study with a qualitative approach. Data collection was carried out through semi-structured interviews with representatives from four sectors directly involved in the process, and the data were analyzed using content analysis techniques. The results highlight problems stemming from a set of organizational, operational, and normative weaknesses that mutually influence each other. Key issues include the absence of defined deadlines for each stage, difficulties in applying current regulations, communication failures between units, and limitations in staff training. Furthermore, the participants share a convergent perception regarding the insufficient number of personnel, a factor that intensifies existing bottlenecks. The analysis of causal relationships indicates that the root cause is the absence of integrated, standardized, and deadline-oriented management in the payment process, demonstrating that the identified problems do not occur in isolation but stem from systemic failures in the process management. As a contribution, the study presents an improvement plan that includes redesigning the process flow to reduce rework and delays, as well as strengthening the institutional conditions for complying with the chronological order of payments.

COMMITTEE MEMBERS:
Interno - 1802050 - CARLOS DAVID CEQUEIRA FEITOR
Presidente - 3277226 - MAYARA BEZERRA BARBOSA
Externo à Instituição - YURI GOMES PAIVA AZEVEDO - UFERSA