CLINICAL RECORDS AT A PUBLIC UNIVERSITY: A DIAGNOSIS ON INFORMATION AND COMMUNICATION MANAGEMENT.
medical records; information management; organizational communication; health technologies
Information and communication management are important factors to provide greater efficiency in the services provided by public organizations, including health organizations. Health technologies can be an alternative to improve the processes that occur today, bringing benefits in management and information flows. With that in mind, this work deals with a diagnosis of information and communication management from the perspective of the clinical records used in the Department of Dentistry at UFRN, aiming to map how the process occurs and evaluate the degree of satisfaction of students, professors and administrative technicians who have contact with these records and based on the assumption that an information system could become an alternative to the paper process that is used today. To carry out the research, a bibliographic, descriptive study was carried out, which is also classified as action research. To achieve the objectives, a questionnaire with mostly closed questions will be applied, classifying the study as quantitative, where statistical methods will be used.