Banca de QUALIFICAÇÃO: DANIELE GOMES DA SILVA SOARES

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
STUDENT : DANIELE GOMES DA SILVA SOARES
DATE: 11/03/2023
TIME: 14:00
LOCAL: https://meet.google.com/zfu-topz-uzj
TITLE:

MAPPING, MODELING AND MANUALIZATION OF WORK PROCESSES: A PROPOSAL FOR CODIFICATION AND KNOWLEDGE TRANSFER TO A POST-GRADUATION OFFICE AT UFRN.

KEY WORDS:

Processes; process mapping and modeling; process management; notation for modeling; manualization

PAGES: 127
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

The current public organizations are demanding agile services, quality and appropriate to social needs. This entanglement entails the concern in relation to the improvement of processes, performance improvement and demonstration of transparency in their activities, as occurs within the Federal University of Rio Grande do Norte (UFRN), object of this study, since it makes efforts in order to follow the new management approaches and administrative practices in order to improve them through better structuring and integration of processes. It happens that some sectors have not yet molded themselves to this conjuncture, remaining with traditional and bureaucratic procedures. In the Secretariat of the Postgraduate Program in Urban and Regional Studies (PPEUR), locus of this research, the absence of explicit and standardized processes causes difficulties in the execution of activities, unnecessary actions and rework. In this sense, this study aims to identify how the processes that integrate the scope of activities of this sector are conducted and how they can be systematized and grouped in order to promote standardization, transparency and efficiency. To this end, it seeks to conduct exploratory and descriptive research, applied and qualitative. As instruments of data collection, we will use bibliographic and documental research and interviews, applied through a semi-structured script with the servers of this sector. The research will be operationalized in five stages, which involve the survey, design, validation of processes, production of the manual, as well as its revision and approval of functional issues. It is expected that the product generated will contribute to a greater organization of the processes, standardization, decentralization, and dissemination of knowledge, besides promoting transparency, celerity, excellence in the services provided, and improvement in the quality of professional life.

COMMITTEE MEMBERS:
Presidente - 1802050 - CARLOS DAVID CEQUEIRA FEITOR
Interno - 1164542 - MARCELO RIQUE CARICIO
Interna - 1753603 - PATRICIA BORBA VILAR GUIMARAES