SUSTAINABLE DIGITAL GOVERNANCE AND THE ELECTRONIC PROCESS AT UFRN
Sustainable digital governance; electronic process; design Thinking; human dimension
Sustainable digital governance is a modality that uses information and communication technology as a future-oriented sustainable development strategy. It is a new field of study based on intergenerational human commitment, which sees technology as a catalyst for sustainable change bringing to the core of debate the social protagonism, also the individual and collective responsibility for development of human, environmental and economic aspects. Based on this assumption, this study seeks to analyze the implementation of the electronic process at UFRN in the light of sustainable digital governance using human dimension as a parameter. To this end, qualitative, descriptive and applied research will be carried out associated with the use of Design Thinking consisting of the phases of immersion, analysis and synthesis, ideation and prototyping. As data collection instruments, institutional documents will be a source for captures, two sessions of virtual focal group with brainstorming will be performed with ten technician servants and ten teachers in semi-structured interviews with the Electronic Process Implementation Commission of UFRN. With this, it is intended to propose a systematization for a flow monitoring of the electronic processes in a collaborative way, from the users needs and with a watchful eye to those who really matter: people!