Banca de DEFESA: ANA CLEIA TARGINO DOS SANTOS

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : ANA CLEIA TARGINO DOS SANTOS
DATE: 25/09/2020
TIME: 09:00
LOCAL: Por videoconferência
TITLE:

Proposed User Service Letter for the Núcleo de Educação da Infância-Colégio De Aplicação Da UFRN (NEI/CAP-UFRN)

KEY WORDS:

User Service Letter; Public Management; Efficiency.

PAGES: 119
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUBÁREA: Administração Pública
SPECIALTY: Política e Planejamento Governamentais
SUMMARY:

Much has been discussed about the access to information in public organizations and how they are managing the resources available for providing a quality service. The way services are performed and offered is a matter of public interest, and therefore requires transparency and easy access to this information. The Brazilian Public Administration has been adopting ways of providing instruments for consultation and social control. Among these instruments, the user service letter stands out, currently regulated by the decree n. 9094/2017, which aims to inform citizens about the services offered by a Public Organization as well as the ways to access them. Thus, the general objective of the research is to elaborate a proposal for a User Service Letter for the Childhood Education Center, Application Center of the Federal University of Rio Grande do Norte-UFRN (NEI / CAp-UFRN), and from this point, to verify how the construction of this document may contribute to the insertion of best institutional practices in line with the greater primacy of the Managerial model of Public Administration. As a method, a qualitative research with a descriptive objective was adopted. Regarding the technical procedures, the study is characterized as a documentary research and observation by the researcher.

BANKING MEMBERS:
Externo à Instituição - AILSI COSTA DE OLIVEIRA
Interno - 1167852 - JOSE ORLANDO RIBEIRO ROSARIO
Presidente - 010.069.614-70 - LEONARDO OLIVEIRA FREIRE - SESED
Interna - 1753603 - PATRICIA BORBA VILAR GUIMARAES