Banca de DEFESA: HUGO LOPES DE ARAUJO

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : HUGO LOPES DE ARAUJO
DATA : 24/11/2017
HORA: 15:30
LOCAL: Auditorio D_ 2o andar do CCHLA
TÍTULO:

MAPPING OF THE CRITICAL PROCESSES OF THE COORDINATION OF THE GRADUATION COURSE IN ADMINISTRATION OF UFRN

PALAVRAS-CHAVES:

Lean office; Processes management; Mapping processes

PÁGINAS: 103
GRANDE ÁREA: Outra
ÁREA: Defesa
RESUMO:

Considering the current moment in Brazilian public management, where we prioritize the principles of efficiency and the quality of the services provided. Processes function as the basis for the functioning of institutions, a source of transparency and continuous improvement for organizations. This study aims to map and analyze the critical processes of the undergraduate course in administration of the Federal University of Rio Grande do Norte - UFRN, and propose improvements through the identification, elaboration and description of the flows of academic activities. For this, an analysis was carried out in the Coordination of the undergraduate course in Administration based on action research carried out by the secretary, with exploratory-descriptive purpose being aware of the changes occurring in the institution's daily life, classifying it as an applied study. Documentary research strategy was adopted as strategy; bibliographic research; and case study. The qualitative approach was used, since it was not intended to reach statistical data, aiming to understand the aspects of the Coordination processes and the information that influence the performance of these. After analyzing the processes considered critical, the elaboration of the flows through the BPMN notation using the Bizagi Process Modeler - BPM software was performed. Proposals were made to improve the processes and to carry out the activities of the sector, in order to improve the efficiency and quality of services. These improvements apply to all coordinations of undergraduate courses that use the SIGAA system. In addition, a service charter was created describing and facilitating all the services developed by the sector.

 

 

MEMBROS DA BANCA:
Presidente - 1164542 - MARCELO RIQUE CARICIO
Interno - 1753603 - PATRICIA BORBA VILAR GUIMARAES
Externo à Instituição - WALID ABBAS EL AOUAR - UnP