Banca de QUALIFICAÇÃO: HUGO LOPES DE ARAUJO

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
DISCENTE : HUGO LOPES DE ARAUJO
DATA : 15/09/2017
HORA: 16:00
LOCAL: Auditório E
TÍTULO:

MODERNIZATION OF THE INTERNAL PROCESSES OF THE COORDINATION OF THE COURSE OF ADMINISTRATION OF UFRN

PALAVRAS-CHAVES:

Institution of Higher Education, UFRN, Process Management, BPMN.

PÁGINAS: 114
GRANDE ÁREA: Outra
ÁREA: Multidisciplinar
RESUMO:

Considering the current moment in Brazilian public management, where we prioritize the principles of efficiency and the quality of the services provided. We have the processes as the base of the functioning of the institutions, source of transparency and continuous improvement. This study aims to map and analyze the critical processes of the undergraduate course in administration of the Federal University of Rio Grande do Norte - UFRN, and propose improvements through the identification, elaboration and description of the flows of academic activities. For this, the coordination of the course was analyzed based on action research carried out by the secretary, with exploratory-descriptive purpose being aware of the changes that occur in the day to day of the institution. After analyzing the most critical processes, the BPMN notation was elaborated using Bizagi Process Modeler - BPM software and proposals were made for improvements to the processes and for the accomplishment of the activities of the sector, in order to improve the efficiency and the quality of services. These improvements apply to all coordinations of undergraduate courses that use the SIGAA system.

 

 

MEMBROS DA BANCA:
Interno - 1696802 - JOSUÉ VITOR DE MEDEIROS JÚNIOR
Presidente - 1164542 - MARCELO RIQUE CARICIO
Interno - 1753603 - PATRICIA BORBA VILAR GUIMARAES