Banca de DEFESA: RAMON ISAAC SALDANHA DE AZEVEDO E SILVA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : RAMON ISAAC SALDANHA DE AZEVEDO E SILVA
DATE: 31/08/2023
TIME: 10:30
LOCAL: Ambiente virtual
TITLE:

DIGITAL CONSUMER PROTECTION AND THE ABUSIVE PRACTICE OF FAILING TO SPECIFY A DEADLINE FOR FULFILLING ONE'S OBLIGATION

KEY WORDS:

Platform Economy, Consumer Law, Abusive Practices

PAGES: 111
BIG AREA: Ciências Sociais Aplicadas
AREA: Direito
SUMMARY:

Facing the transformations in the global economy, especially after the rise of the internet, consumption underwent significant changes. The growth of digital commerce, driven by the advent of Big Data, just as it occurred during the industrial revolution, established new market behavior standards aimed at reducing costs and maximizing profits. Many of these patterns, when harmful to the health and well-being of consumers, are categorized as abusive practices. In this paper, an empirical study of these abusive practices is conducted, based on the premise that the emergence of consumerist movements was a reflection of complaints arising from consumers' own desires, and that these desires are historical reflections of the abusive practices of each era. In this path, a descriptive and analytical study of the data obtained from the website “consumidor.gov.br” was chosen, using the empirical study as a method, through the creation of software to process, group, and associate the collected data. The main objective of this study was to analyze the phenomenon of abusive practices and the complaints that are most reported within the context of current consumer relations. The analysis confirmed the hypothesis that advancements in production and sales techniques are linked to the emergence of new abusive practices. Furthermore, it was found that the most reported abusive practice by suppliers, among those established by the Consumer Defense Code, is the abusive practice of not stipulating a deadline for fulfilling obligations. Such a situation is a result of the rise of immediate consumption offered by the internet. The omission of information about products and services has become more frequent, leading consumers to seek suppliers more intensively. Due to the high volume of demands, they often either receive no responses or receive them after an extended period.

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