IMPROVING ACCESS AND QUALITY OF PRIMARY HEALTH CARE: BETWEEN VOICES AND LOOKS
Primary Health Care; Evaluación de Programas y Proyectos de Salud; Health Manpower; Unified Health System
INTRODUCTION: In order to strengthen the National Primary Care Policy, in 2011 the National Program for Improving Access and Quality of Primary Care (PMAQ / AB) was established with the aim of mobilizing local actors, qualifying management practices, access and induce changes in the conditions of operation of health services. OBJECTIVE: To analyze the perception of municipal health managers and primary care workers about the National Program for Improving Access and Quality of Basic Care. METHODOLOGY: This is a descriptive and exploratory study, with a qualitative approach. Included in the study were managers or members of the municipal health management responsible for conducting the PMAQ in the municipalities investigated, as well as higher-level PHC workers from the FHS who participated in the 2nd cycle of the PMAQ in 2014. Participants in the study total of 43 subjects, of whom 6 were managers and / or representatives of the management and 36 professionals of the Basic Attention. Two techniques were used to collect information: the focus group and the semi-structured interview. Thus, during the analysis, three thematic nuclei emerged: "Voices and looks about the PMAQ"; "Impacts produced in the health services from the experience in the PMAQ: interlacing multiple glances" and "PMAQ's Fragilities: The journey forward". The study was approved by the Research Ethics Committee of the Faculty of Health Sciences / FACISA, with the number of Opinion 1,707,601. RESULT AND DISCUSSION: PMAQ is a guiding tool for health actions and services, favoring the orientation, improvement and introducing changes in the work process. Some challenges presented were dissatisfaction in the allocation of the financial incentives from the program, increase of tasks and discontinuity of the actions practiced. Conclusion: The PMAQ allowed to subsidize the co-production of new arrangements and redirects to strengthen the programs belonging to Primary Health Care.