Banca de DEFESA: SARA SALSA PAPALEO

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : SARA SALSA PAPALEO
DATE: 19/11/2019
TIME: 10:00
LOCAL: NEPSA II
TITLE:

Information behavior of public servants facing the introduction of a new system: a case of study in a public universitty.

KEY WORDS:

Informational Behavior. Information need. Information management. Wilson's model. Virtual Desk system. 

PAGES: 134
BIG AREA: Ciências Sociais Aplicadas
AREA: Ciência da Informação
SUMMARY:

The Federal University of Rio Grande do Norte (UFRN) uses a set of computing systems applied to the necessary administrative tasks such as the Virtual Desk. This system was added recently and aims to manage electronic processes and documents. This work investigated Information behavior on behalf of UFRN staff regarding the use of the Virtual Desk system. Information behavior is one of the nuclear subjects in the realm of Information Science. It deals with studies related to the ways people interact with information when they have information needs. Thus, this work aims to analyze the UFRN's technical-administrative staff informational behavior regarding the introduction of the new tool based on Wilson's model (1981). This is also done aiming to elaborate an intervention proposal. To achieve the general objective, specific objectives were outlined, such as a) understanding staff´s informational needs regarding the use of the Virtual Desk system; b) Identify he most used information channels and sources of this public c) Characterize the process of searching and using information, identifying search practices and possible barriers perceived by users. An applied research with descriptive and qualitative approach was carried out. Interviews were done with 14 administrative technical staff. Data collection was analyzed considering content analysis proposed by Bardin (1979). Results showed that the staff´s informational needs are not restricted to technological adaptation. Staff draw information considering an array of information sources, including people. It was also seen that users face both environmental (expressively more present), personal and social barriers. Thus, an intervention proposal was elaborated that suggests the inclusion of a Frequently Asked Questions section; the development of a Letter of services, and the provision of a mobile team to perform training in server units.

BANKING MEMBERS:
Externa à Instituição - ELIANE BEZERRA PAIVA - UFPB
Presidente - 1225081 - LUCIANA DE ALBUQUERQUE MOREIRA
Interna - 1225695 - MONICA MARQUES CARVALHO GALLOTTI