IMPROVEMENT CYCLE IN SAFE PATIENT IDENTIFICATION IN A HOSPITAL
Keywords: patient safety; quality control; comprehensive health care; professional practice; health policy.
Introduction: Patient safety is a set of organized actions aimed at reducing risks, preventing errors, and minimizing the impacts of possible harm in healthcare. This topic has gained great global importance, especially after the creation of the World Alliance for Patient Safety by the World Health Organization (WHO) in 2004. Among the goals established by the WHO, Goal 1 stands out, which seeks to reduce failures in patient identification — a crucial factor to prevent harm and improve the quality of care. Objective: To implement an improvement cycle to evaluate the safe patient identification process in a hospital before and after the improvement interventions, to develop actions directed at the identified failures, and to investigate the effects of these interventions on the quality of safe patient identification. Methodology: This is a quasi-experimental before-and-after study in which a quality improvement cycle was developed. Five criteria were established to assess the quality of the identification process. Results: After implementing the improvement cycle, there was a significant increase in compliance with the safe identification criteria, especially regarding the presence of identification wristbands and active verification of patient identity before procedures. Professional adherence improved significantly, demonstrating greater awareness and standardization of care practices. Conclusion: The improvement cycle proved effective in enhancing the safe patient identification process, promoting team engagement, strengthening the safety culture, and reducing care-related risks. This experience reinforces the importance of continuous improvement strategies in consolidating the international patient safety goals.