Banca de QUALIFICAÇÃO: FERNANDA DE LIRA NUNES PAULINO

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
DISCENTE : FERNANDA DE LIRA NUNES PAULINO
DATA : 06/11/2019
HORA: 14:00
LOCAL: Departamento de Saúde Coletiva
TÍTULO:

QUALITY MANAGEMENT IN INSTITUTE OF TROPICAL MEDICINE 

PALAVRAS-CHAVES:

Quality Improvement, Ambulatory Care, Infectious Diseases, Tropical Medicine.

PÁGINAS: 53
GRANDE ÁREA: Ciências da Saúde
ÁREA: Saúde Coletiva
SUBÁREA: Saúde Pública
RESUMO:

Introduction: The planning, process review and performance monitoring, as well as constant improvements, are vital for effective management. The Clinical Unit of the Institute of Tropical Medicine (IMT) of RN has been structured to perform multiprofessional outpatient care including little surgical procedures, diagnostic and imaging (ultrasound), endoscopic examinations (upper digestive endoscopy, bronchoscopy and colonoscopy) and pharmacy service. Objective: This study aims to develop and describe the quality management process at the Institute of Tropical Medicine. Methodology: Qualitative study of type research-action, conducted from December 2018 to May 2020, during the structuring of the service, preceding its opening to the public. Research-action has been conducted through meetings with a leadership group, direct observations and participant observation, with the following phases: 1. Planning - this phase involved the conduct of bibliographic research, management agreement and initial selection. the group of leaders and invitation to the team; 2. Action - definition of the Mission, Vision and Strategic Lines, projection of the organization's chart, process mapping, selection of key processes and priorities, definition of groups for protocol development; 3. Description - elaboration and validation of protocols, their dissemination and training; 4. Assessment - assessment of safety culture in the organization and assessment of user satisfaction with the activities developed in the unit. Preliminary Results and Discussion: Data gathering after group discussions has been organized and shared. These data are observed and aligned with the established concepts and provide subsidies for participatory intervention planning for continuous service improvement. The basic concepts of vision, mission, strategic lines of service were outlined, as well as the organization chart in the large leadership group. The mapping of the processes and the construction of the protocols were started in small groups, holding the expertise of the related area. The protocol preparation procedure has been conducted starting with the operational protocols directed to the nursing staff, considering the ease of development and availability of professionals for this activity, as well as their impact in relation to other processes. Conclusions: Developing quality management processes in a structuring service is a challenge. Among the difficulties stand out that of bringing together the leadership group because they are not yet working in the unit; the bureaucratic and institutional processes for the opening and effective functioning of the service; and the lack of definition of the human resources that will act in the unit. After construction and validation of the basic protocols for the minimum functioning of the Unit, the execution and training of the executors will be made based on the protocols.

MEMBROS DA BANCA:
Externa ao Programa - 1212336 - ELIANA LUCIA TOMAZ DO NASCIMENTO
Presidente - 2583642 - FLAVIA CHRISTIANE DE AZEVEDO MACHADO
Interno - 911.028.804-00 - WILTON RODRIGUES MEDEIROS - UFRN