Banca de DEFESA: EDUARDO LIMA RIBEIRO

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : EDUARDO LIMA RIBEIRO
DATA : 10/08/2016
HORA: 14:30
LOCAL: Sala B206
TÍTULO:

INTEGRA : A solution for integration of HelpDesk systems Issue Tracking systems in heterogeneous environments

PALAVRAS-CHAVES:

Systems integration in heterogeneous environments,
interoperability, distributed systems.

PÁGINAS: 80
GRANDE ÁREA: Ciências Exatas e da Terra
ÁREA: Ciência da Computação
SUBÁREA: Metodologia e Técnicas da Computação
ESPECIALIDADE: Engenharia de Software
RESUMO:

Regardless of the area of operation and due to business needs, given
the pace of innovation, public and private organizations are
constantly adapting to technological changes, either with the best
market practices or upgrading their technologies. These frequent
changes often end up creating in the company a very heterogeneous
environment, where the systems involved in the business were developed
using various platforms (for example, programming language and / or
database) operate in an isolated way. In situations like this, the
company needs to adopt strategies to provide interoperability between
their systems and thus ensure a good communication, aiming to promote
the exchange of information between departments and the integration of
business rules. The main objective of this work was to propose and
develop strategies enabling the integration of systems in these
heterogeneous environments, regardless of platform and development
language of the systems. In order to solve the current communication
problems and performance between different information systems in the
Department of Distance Education (SEDIS) of the Federal University of
Rio Grande do Norte (UFRN), it was developed a so-called middleware
INTEGRA designed on a service-oriented architecture. The proposal It
was created for the SEDIS, but can be extended to other public
institutions of higher education. One of the advantages of the
architecture proposed is to provide the addition of new systems
without causing a severe impacts of adjustments and changes, ensuring
general maintainability of the software. The middleware creates
communication between different help desk systems and issue tracking
offering a range of services through a communication protocol that
standardizes the exchange and routing of messages. Through the
proposed strategy as showed in the poc, it was possible to get a
balance between the principle of decoupling and the principle of
uniformly distributing responsibility, thus guaranteeing a low
coupling and high cohesion, desirable principles in Software
Engineering.

MEMBROS DA BANCA:
Presidente - 1434796 - IDALMIS MILIAN SARDINA MARTINS
Interno - 2510306 - FREDERICO ARAUJO DA SILVA LOPES
Interno - 1644456 - UIRA KULESZA
Externo à Instituição - CRISTIANO MACIEL - UFMT