CONTEXTUALIZED INSTRUCTIONAL DESIGN IN THE FEDERAL PUBLIC SERVICE: A GUIDE FOR PLANNING DEVELOPMENT ACTIONS
Servant development actions; Federal public service; Educational planning; Contextualized instructional design.
This research deals with the planning of the training and qualification program for civil servants at the Federal University of Rio Grande do Norte (UFRN). We analyzed the reality of the Training and Professional Education Division (DCEP), which is responsible for managing this program. Considering the growing need for continuous learning in organizations, we highlight the importance of efficient planning to offer quality training actions that meet institutional demands and the interests of civil servants. We therefore investigated the following research question: what strategies can help plan training proposals that meet the complexity of the public sector and make this process more productive and dynamic? The general aim of this research is to develop and evaluate the contributions of a planning model, based on contextualized instructional design, to the development of federal civil servants. In the theoretical background of this study, we discussed training in the public service, planning development actions, innovation in planning and contextualized instructional design. For this investigation, we carried out participant research, with a view to integrating the researcher into the social environment of the object of study. In terms of objectives, it was exploratory because it sought to deepen our knowledge of the phenomenon being analyzed. We adopted a qualitative approach, aiming for a detailed study of the defined object. In terms of nature, this research was applied because it sought to intervene in a problem experienced in social reality. As a result of this study, we produced a planning model based on contextualized instructional design, based on a diagnosis of the reality of the DCEP. In the initial assessment of this model, we observed its coherence with the needs of the unit and the feasibility of its implementation. The model developed can foster continuous processes of evaluation and improvement of the training activities made available to civil servants, as well as provide a constant review of the planning flow itself. Among the contributions of this model, we highlight the possibilities for promoting efficiency in the planning of training activities, as it provides a more complete view of the whole and allows for a better analysis of which steps or procedures can be improved to generate the desired results. In addition, we have produced a guide, in e-book format, on the planning model to support the development of actions and new reflections on the subject. Finally, we believe that the elements resulting from this research are important opportunities for us to reflect on and invest in the quality of the development actions offered to civil servants. However, we feel that there is a need for further studies in this area, focusing mainly on the practical reality of the teams that manage these training projects and the educational needs of civil servants.