Dissertations/Thesis

Clique aqui para acessar os arquivos diretamente da Biblioteca Digital de Teses e Dissertações da UFRN

2024
Dissertations
1
  • ANA HELENA AQUINO PALMEIRA
  • PERSONAL KNOWLEDGE AND INFORMATION MANAGEMENT AT A PUBLIC UNIVERSITY

  • Advisor : ANDREA VASCONCELOS CARVALHO
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • DANIEL DE ARAUJO MARTINS
  • RAYAN ARAMIS DE BRITO FEITOZA
  • Data: Feb 28, 2024


  • Show Abstract
  • Information overload has brought out the need for improvement on individual knowledge and information management skills, as well as in the use of technological tools to support these processes. Personal knowledge and information management is a recent approach that combines the subjects personal information management, personal knowledge management and information literacy. Thus, the general objective of this study is to analyze the personal knowledge and information management of department secretaries at the Federal University of Rio Grande do Norte (UFRN). To achieve this objective, the following specific objectives were outlined: (i) Describe the personal knowledge and information management process of secretaries; (ii) Verify the difficulties and potential of secretaries in the management of personal knowledge and information; (iii) Propose strategies to improve personal knowledge and information management of secretaries. The objectives were achieved through an applied research of a descriptive and exploratory nature with a quantitative and qualitative approach, carried out through field research. Data collection was accomplished using questionnaires from sixty-six technical administrative staff working in secretariats of academic departments on the central campus of UFRN. The analysis of the collected data was fulfilled by using descriptive statistics and content analysis. It was observed that the mean scores on the general PKIM scale and its domains ranged from medium to very high values within the scale. There was a preference for contact with other people in the Search domain, and it was possible to determine wich virtual environments were considered the easiest and wich were the most difficult to locate instructional information. In the Organization domain, there was greater satisfaction with the storage structure on a personal computer/HD and dissatisfaction and low use of physical folder structures or paper printouts and notes in notebooks or binders. There was a preference for sharing information and knowledge virtually. Most participants responded that they did not have an instruction manual in their unit. From content analysis, it was possible to identify weaknesses in the search domain, in the use of digital sources, as well as in the organization, sharing and creation domains. For each difficulty highlighted, improvement strategies were outlined, such as the Unit Manual Model, the proposed Standards and Procedures module in SIPAC and the proposed PKIM Training Course. The high scores on PKIM scale suggests that the PKIM self-assessment scale is not very sensitive in identifying the difficulties faced. Thus, we propose that future studies be carried out that prioritize qualitative research methods, and that other administrative technicians research groups be considered, such as secretaries of undergraduate and postgraduate courses.

2
  • DALVANIRA BRITO RODRIGUES
  • Innovation in University Libraries: Information behavior of the academic community of the Federal Rural University of the Semi-Árido/Campus Caraúbas in the use of virtual libraries of the Institution 

  • Advisor : LUCIANA DE ALBUQUERQUE MOREIRA
  • COMMITTEE MEMBERS :
  • ELIANE BEZERRA PAIVA
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • MONICA KARINA SANTOS REIS
  • MONICA MARQUES CARVALHO GALLOTTI
  • Data: Apr 8, 2024


  • Show Abstract
  • Technological resources are increasingly present in libraries, thus making it necessary to understand how libraries experience this and how services are directed according to user needs. Amongst the technological resources present in libraries, virtual library platforms stand out, complex and dynamic environments with resources that aim to facilitate access and use of book collections. Virtual Libraries have become important resources in academic libraries. It becomes preponderant to analyze how the application and use of these resources in specific contexts takes place. In this scenario, the research problem arises: What is the informational behavior of the academic community of UFERSA/Campus Caraúbas in Rio Grande do Norte-Brazil aiming at the use of the existing virtual collection on the institution's virtual library platforms? Therefore, the general objective of the research consists of: proposing guidelines for the actions of the library of the Federal Rural University of the Semi-Árido/Campus Caraúbas with a view to enhancing the use of the virtual library collections. To achieve this, the following specific objectives were defined: a) to carry out a conceptual survey on academic libraries and informational behavior in the use of virtual libraries; b) characterize the Institution, it ́s collections and the community based on the institutional documents, as well as the report usage of the virtual platforms adopted in the UFERSA Library System; c) verify the bibliographic indications in the pedagogical projects of the courses at UFERSA/Caraúbas and if these reflect the physical and virtual collection of the Campus d) apply a case study to verify the informational behavior of the academic community regarding the Institution's virtual library platforms. The methodology employed was a qualitative-quantitative approach and descriptive exploratory in nature, with a bibliographic research method on the subjects concerning the addressed theme, exploratory documentary research for the characterization of the locus as well as a case study with questionnaire application. Thus, the investigative paths applied in this research contribute to the field of User Studies with an emphasis on Informational Behavior in the use of virtual information resources, such as virtual libraries. This study proposes improvements for the investigated Institution through the development of a Plan for virtual libraries. It seeks to establish a collaborative approach in the university setting, encompassing University Management, the Library System, and departments/faculty with a focus on joint initiatives to benefit the end user. It is concluded that the evolution of supports, changes in user profiles, and their informational needs must be understood to direct innovations in university libraries according to the needs of their users, aligned with the university's strategy and social trends.

3
  • SHIRLEY CHARLANE RODRIGUES DE OLIVEIRA
  • INTEGRATED INFORMATION SYSTEMS AND THE INFORMATION BEHAVIOR: A STUDY FROM THE USER’S PERSPECTIVES

  • Advisor : WATTSON JOSE SAENZ PERALES
  • COMMITTEE MEMBERS :
  • WATTSON JOSE SAENZ PERALES
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • ALZIRA KARLA ARAÚJO DA SILVA
  • Data: Apr 26, 2024


  • Show Abstract
  • This research is about the relationship between information systems (ERP) and informational behavior of users, seeking to answer the following question: what are the barriers and obstacles to the implementation of information systems (ERP) from the user's point of view? To this end, the general objective is to identify the main barriers that impact the implementation of information systems (ERP) from the user's perspective. Specifically, the study establishes five objectives: (1) to understand previous studies on the research theme; (2) to know the reality of the company object of study related to the Information Systems (ERP) and its users; (3) collect reports from users involved in the process implementing of these systems in the company under
    study; (4) map, based on the results found, the main barriers that impact the implementation of systems; (5) propose an information systems implementation policy considering the gaps identified in the mapping. In order to achieve these goals, it uses descriptive research with an applied nature, a qualitative approach and a monographic perspective. Studying the case in depth, the techniques employed for data collection are documentary research, questionnaires, and interviews. To interpret the empirical material, it was based on Bardin's content analysis (1979) and, from this, it was possible to define, under the user's perspective, the main factors to the implementation of an integrated information system and how these factors were converted in barriers according their vision. The results indicate that the barriers perceived by users are related to the three dimensions proposed in Wilson's model (1989) – personal, social and environmental –, with the participants' informational behavior being directly affected by the relationship between the perceived personal and social barriers in relation to the roles they played within the context in which they were inserted. In this
    way, it was possible to suggest the elaboration of a guide for implementing an integrated information system, providing concrete material for use and consultation. 

4
  • GISLAINE MARIA DA COSTA LEONCIO DE ARAUJO
  • Manual for Organization and Disposal of Accumulated Document Mass in the Department of Pathology at UFRN

  • Advisor : PATRICIA LADEIRA PENNA MACEDO
  • COMMITTEE MEMBERS :
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • PATRICIA LADEIRA PENNA MACEDO
  • RENATO CRIVELLI DUARTE
  • Data: Apr 29, 2024


  • Show Abstract
  • The concept of information is broad and covers several areas of knowledge. The growing use of information is directly linked to the complexity of organizational environments, being essential for their functioning. The objective of this work is to carry out a study to produce an organization manual for the Accumulated Document Mass in the Department of Pathology at the Federal University of Rio Grande do Norte (UFRN). The choice of this theme came from the motivation to bring improvements to the UFRN Pathology Department, aiming at the quality of daily activities carried out in the sector, bringing security and organization to this documentation. The importance of health files is highlighted, especially medical pathological reports, for the diagnosis and treatment of diseases. However, the disorderly accumulation of documents compromises the efficiency of routine activities, making access to information difficult and increasing operational costs. The work is characterized as basic research, which seeks to understand concepts of information management and document management. The methodology included bibliographical research in several databases and the preparation of a manual for organizing and disposing of the Accumulated Document Mass (attachment). The work presents a technical product that can help employees in the sector.

5
  • WILLYANNY PAMELA ARAUJO CELESTINO DA SILVA
  • Auditing applied to information quality: a focus on workforce sizing at a federal higher education institution

  • Advisor : ANDREA VASCONCELOS CARVALHO
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • NADI HELENA PRESSER
  • NANCY SANCHEZ TARRAGO
  • Data: Apr 29, 2024


  • Show Abstract
  • Today's organizations need to check that the information used to support their organizational systems and decisions is of good quality, as well as checking that the workforce they have is sufficient to fully meet their demands. To this end, the federal government has the Workforce Sizing Reference Model (WDS), which aims to define the ideal number of people for each work unit to carry out its tasks. Information on work units is the main input for applying this model, and its quality is essential for the results generated to be close to reality and contribute to an assertive people management decision-making process. Thus, the problem guiding this research is: How is the information used to fill in the UFRN's DFT characterized from the point of view of information quality attributes? The general objective of this study is to audit the quality of the information used to fill in the DFT reference model at UFRN. In order to achieve these objectives, the following specific objectives were outlined: a) Identify the attributes of information quality according to the relevant literature; b) Verify the correctness of filling in the information in the DFT reports; c) Verify the perception of the producers of the information in relation to the attributes of information quality when filling in the DFT; d) Identify the main difficulties experienced during the process of filling in the information in the DFT; and, e) Propose  recommendations to help overcome the main difficulties related to filling in the information, in order to contribute to improving the quality of the information used in the DFT at UFRN. This research is of an applied, descriptive/exploratory nature with a mixed approach quantitative/qualitative). With regard to research techniques, the intelligence audit method developed by Carvalho (2022) was used as a guide, along with bibliographical and documentary research and the application of a questionnaire inspired by the PSP/IQ Model by Kahn, Strong and Wang (2002). Descriptive statistics and the content analysis technique were used to analyze the data. The results point to relative agreement among the information producers regarding the presence of the information quality attributes studied in the information used in the DFT, so that they were ranked from worst to best. These results suggest that there is a need to improve the quality of information related to these attributes, especially those of timeliness and accessibility, which received the lowest levels of agreement among those surveyed. Finally, it can be concluded that the objectives were fully achieved, and the results obtained can be used to improve the quality of information used in the UFRN's DFT, shedding light on the debate on the subject in the institution, as well as in the Federal Public Administration, in order to enable improvements to be made to the DFT's information in the agencies, contributing to improving the allocation of personnel in the public service and increasing efficiency in the provision of services to society.

6
  • DIEGO SILVA SOUSA
  • Proposals for Information Management in the Speech Therapy Clinic-School of the Federal University of Rio Grande do Norte

  • Advisor : MONICA MARQUES CARVALHO GALLOTTI
  • COMMITTEE MEMBERS :
  • MONICA MARQUES CARVALHO GALLOTTI
  • PATRICIA LADEIRA PENNA MACEDO
  • AURELIANA LOPES DE LACERDA TAVARES
  • Data: Apr 30, 2024


  • Show Abstract
  • In the current scenario, information in contemporary organizations has been increasingly consolidated as a strategic resource as it promotes value and directly influences organizational decision-making processes. In public institutions, although profit and competitiveness are not priority points to be achieved, the scenario is similar, reflected in the search for improving processes, reducing rework and increasing the quality of services provided. To this end, organizations have developed strategies to seek ways to better organize and manage the information that materializes in the form of documents, whether originating from the external environment or produced internally. This resource needs to be analyzed, processed, stored and retrieved as organizational processes take place. In this context, information management and document management more specifically, gain emphasis as strategies combined with the search for better control of the mass of documents produced in this context. Considering the needs to improve the processes linked to document flow management at the UFRN Speech Therapy Clinic-School, aiming for greater agility and precision in the storage, processing and retrieval and dissemination of information, increasing the quality of services in this environment in terms of security and privacy of the documents generated, alleviating problems such as the loss of essential documents for the unit, this research had the general objective: to diagnose how the use and flow of information occurs in the School Clinic with a view to proposing document management strategies for the unit. Seeking to achieve the general objective, specifically aimed to: Identify the documentary typologies present in the Speech Therapy School Clinic; Analyze the use of the SIGSAÚDE system as an electronic medical record system in the researched unit; Map the document flow processes in use at the School Clinic; Identify bottlenecks present in the document flow; Develop an intervention proposal with a view to proposing changes in the flow of information through document management tools. As for the methodology, the research had a qualitative-quantitative approach, being classified in terms of means as participatory research, considering the participation of the researcher and of the subjects inserted in the analyzed context, and the purposes as Exploratory, Descriptive and Applied research, in addition to documentary and bibliographical. The procedure method adopted in this research was monographic and data collection took place via semi-structured interviews, questionnaires, in addition to the use of an observation script. Results indicate that the absence of well-defined processes,  organizational methods inconsistent with the nature of the activities performed in the unit, in addition to the non-use of document management tools for the physical document mass generated, are the main generators of the bottlenecks identified. Added to this, it was concluded that the unit's dependence on the electronic medical records system used, which does not minimally meet informational needs, made information management inefficient and ineffective.

7
  • REGILEUZA RODRIGUES CAMPELO BEZERRA PAZ
  • Strategies for Promoting Public Communication of Science at the Biosciences Center of the Federal University of Rio Grande do Norte: elaboration of a guide to good practices

  • Advisor : MONICA MARQUES CARVALHO GALLOTTI
  • COMMITTEE MEMBERS :
  • ILAYDIANY CRISTINA OLIVEIRA DA SILVA
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • MARYNICE DE MEDEIROS MATOS AUTRAN
  • MONICA MARQUES CARVALHO GALLOTTI
  • Data: Apr 30, 2024


  • Show Abstract
  • Universities as non-profit institutions aim to act as facilitators in the production of new knowledge, techniques and the promotion of methodologies that can potentially generate social, political and economic innovation. To fulfill these purposes, these organizations must apply communication strategies and the application of technological resources to disseminate research results, among other strategies. At the center of this process is scholarly communication, which acts as an important action for the dissemination of scientific information among peers and society in general. However, this process may present some limitations of varying nature, which may compromise scientific dissemination in a broad and effective way for the benefit of society. In this scenario, public science communication and scientific knowledge management appear and gain relevance and can be used as strategies to resolve these limitations. Considering the above, this research involves a study in two dimensions, one theoretical, in which it deals with a framework focused on the knowledge of operational concepts such as scholarly communication, scientific knowledge management and public communication of science and in its practical dimension , focuses on the empirical study of scientific communication practices and analysis of the incorporation of public science communication actions by research groups at the Biosciences Center of the Federal University of Rio Grande do Norte (UFRN) with the purpose of prepare a guide to good practices in this area. The methodology used in terms of nature was qualitative and quantitative, being exploratory-descriptive in accordance with the objectives. To describe and explain the phenomena a mixed research was carried out using the inductive approach method and the monographic procedure. Data collection was carried out through semi-structured questionnaires applied to the research group leaders of the Biosciences Center. Results indicate that the research groups at the aforementioned center cover a wide range of scientific areas. Regarding scientific communication practices, respondents indicate that they prefer to publish their results in peer-reviewed journals and through event annals. Other results highlight the lack of knowledge on the part of 47.8% of the community regarding the concept and practices of public science communication and also recognition of the need to improve scientific dissemination actions in this studied context. In view of the above, this study sought to contribute to the proposition of a guide of good practices for promoting scientific dissemination actions and internalization of public science communication practices in the aforementioned center with the potential to be applied in other contexts with similar objectives.

8
  • ROSA CLEIA GONCALVES LIMA E SILVA
  • Propositions for Information Management within the scope of the Natal Military Air Base: contributions to the decisions-making process

  • Advisor : MONICA MARQUES CARVALHO GALLOTTI
  • COMMITTEE MEMBERS :
  • CAMILA SCHWINDEN LEHMKUHL
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • MONICA MARQUES CARVALHO GALLOTTI
  • Data: May 3, 2024


  • Show Abstract
  • It deals with propositions of information management as a contribution to decision-making within the framework of the Natal Military Air Base. The general objective is to analyze information flow in Natal´s Military, in the use of their Computerized System of Archival Management of Air Force Documents, with a view to proposing information management strategies in this context. This objective was operationalized through the following specific objectives: characterize the Protocol and Archive Section; identify noise and main barriers in the process of electronic document processing and access to organic information for the decision-making process in the informational flow; produce the Standard Rule of Action (NPA) for the Electronic Document Processing Process; map the informational flow during the processing (receipt and dispatch) of electronic documents in the Air Force Document Archival Management Computerized System (SIGADAER); and prepare an electronic document management plan for the implementation of information management processes within the Natal Air Base. To substantiate this proposal, it the research deals with information flow and management, decision-making. It presents its origins and objectives and describes the models when applicable in the context of the Organization. To contextualize the theoretical framework, it indicates the history of the Natal´s Military Air Base and the System under analysis. The methodology is descriptive and exploratory, with a quantitative and qualitative approach. As a case study, it includes a bibliographical, documental, and observational research method. For data collection, a questionnaire with closed and open questions will be used with nine Operators and structured interviews with eleven Commanders. Regarding data analysis, Bardin's content analysis was used, as well as simple descriptive statistical analysis for quantitative data. With the results of the data analysis, it was possible to produce the Standard Action Rule for the processing of electronic documents and the Electronic Document Management Planning. It concludes that the objectives were achieved in their entirety and that the results can contribute to improving the use of the System, that the alignment of the informational flow of the processing of electronic documents can enable access to organic information in a way that is a resource for the process of decision-making, and that the procedures adopted can contribute to the management of information within the scope of the Natal Air Base and be a reference in other Military Organizations in the country and/or public and private institutions inserted in the same context.

9
  • NAJARA MARA NASCIMENTO DE PAULA
  • INFORMATION SECURITY UNDER THE PRECEPTS OF THE GENERAL DATA PROTECTION LAW: CASE STUDY IN THE LIGA NORTE RIOGRANDENSE CONTRA O CÂNCER

  • Advisor : GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • COMMITTEE MEMBERS :
  • GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • PEDRO ALVES BARBOSA NETO
  • DAVIS SOUZA ALVES
  • ELISÂNGELA CRISTINA AGANETTE
  • Data: May 28, 2024


  • Show Abstract
  • Organizations have become large information centers and there are many purposes that justify the processing of data by companies. Information can be a relevant asset in organizations, when treated correctly during its life cycle, it adds value and becomes relevant to organizational processes, this fact strengthens the possibility of companies’ success. But the constant use of mass data, if not well managed, is capable of causing irreparable damage to society, it is necessary to take care of the data to avoid misuse by unauthorized people. For this purpose, the General Data Protection Law (LGPD) comes into force in Brazil. Thus, this research addresses how the area of Information Security contributes to LGPD compliance in the Liga Norte Riograndense Contra o Câncer (LIGA) hospital network. With the aim of proposing actions to adapt the General Data Protection Law, through the application of Information Security guidelines to employees of the Liga Norte Riograndense Contra o Câncer, through Business Process Management. Specifically, it aims to: a) Identify personal and sensitive personal data that are used in LIGA sectors and in which processes; b) Map the processes that are linked to personal and sensitive personal data; c) Adapt irregular processes mapped in accordance with the LGPD, based on a Business Process Management (BPM) methodology; d) Propose a checklist with recommendations for projects to adapt to LGPD in hospitals. The theoretical framework is formed by the historical and conceptual contextualization of the themes: General Data Protection Law, information security, business process management, as well as highlighting data protection in the healthcare area. Exploratory in nature, the research uses inductive and case study methods, applying data collection techniques: action research, standardized interviews using forms and business process management. The forms was created with the participation of the LIGA Data Protection Committee, made up of a multidisciplinary team from the institution. The universe is made up of forty-one sectors, distributed across four major areas: patient experience coordination, medical coordination, infrastructure coordination and oncology school. It presents a general analysis of LIGA, with regard to the processing of data carried out in the sectors with the LGPD guidelines, identifies irregular processes and guides, based on phases and stages of the BPM, the compliance of the processes with the Law. As an intervention project, it proposed a check list with recommendations based on Information Security and LGPD for hospitals of the same size or similar to LIGA. It is concluded that LIGA has good maturity in most stages of the information life cycle in its processes, but points such as storage, storage period and disposal need attention. The need to insert new activities into existing processes and create new processes to meet the institution’s compliance with the LGPD was noted. 

10
  • JANIO CESAR DA SILVA
  • INFORMATIONAL SUPPORT ON OCCUPATIONAL ACCIDENTS IN AN ORGANIZATIONAL ENVIRONMENT WITH DISTINCT LEGAL REGIMES: PROPOSAL FOR A SELF-SERVICE SYSTEM

  • Advisor : PEDRO ALVES BARBOSA NETO
  • COMMITTEE MEMBERS :
  • PEDRO ALVES BARBOSA NETO
  • DANIEL DE ARAUJO MARTINS
  • PRISCILA MARTINS REIS
  • Data: Jul 23, 2024


  • Show Abstract
  • The present research concerns the application of information management principles to develop and propose a self-service aimed at promoting the health and safety of public agents, providing the same level of attention and quality of service in a scenario where employees of UFRN (Federal University of Rio Grande do Norte) coexist, subject to Law No. 8,112, of December 11, 1990 (legal regime of federal civil servants, federal autonomous agencies, and public foundations), and employees of EBSERH (Brazilian Company of Hospital Services), bound by the legal regime provided for in Decree-Law No. 5,452, of May 1, 1943 (Consolidation of Labor Laws - CLT), within the premises of the Onofre Lopes University Hospital (Natal/RN). Given the legal disputes involved in the case under study, it is emphasized that the prevention of occupational accidents and diseases, involving the preservation of individuals' physical and mental health, especially when sharing the same environments, should not be differentiated among individuals. Therefore, the primary objective is to investigate the paths to propose an informational support service to assist UFRN employees in their search for information on occupational accidents, aiming at promoting and preserving the health of this audience. The methodological trajectory involved an inductive approach, through a case study based on documentary techniques, questionnaires, and interviews. The combined results indicated that the aspects highlighted in the findings from the analysis of questionnaires and interviews are in total harmony with the essence of the objectives achieved in this research. It was concluded that there is a need for implementing the proposed informational strategies and services.

11
  • MARCELINO DOS SANTOS DANTAS
  • Chatbot to support the informational need of the user of the day and fare granting process at the Federal University of Rio Grande do Norte

  • Advisor : WATTSON JOSE SAENZ PERALES
  • COMMITTEE MEMBERS :
  • DANIEL DE ARAUJO MARTINS
  • WAGNER JUNQUEIRA
  • WATTSON JOSE SAENZ PERALES
  • Data: Jul 25, 2024


  • Show Abstract
  • Informational excess and Artificial Intelligence (AI) are paradigmatic phenomena of current times. Information professionals see AI applications as an ally in dealing with the anguish caused by cognitive overload, whether by optimizing access to data repositories or through the processing and organization of information. This study aimed to prototype a virtual agent capable of offering automated service to users of the Per diem and Ticket Concession Sector at the Federal University of Rio Grande do Norte (UFRN), in order to satisfy their basic informational needs regarding the payment process. daily allowance and purchase of air tickets on behalf of the Institution. The prototyping strategy adopted in this work was inspired by the Design Science Research (DSR) research method, which has been developed as a way of providing relevance and scientific rigor to the study that deals with the design and construction of artifacts. Data collection was made possible by documentary research procedures (carried out in remote user support records) and questionnaire (applied to staff who collaborate in the process of granting daily allowances and tickets). The analysis of the collected data made it possible to identify the main demands for information from the user served by remote support, as well as a survey of the administrative sectors participating in the granting of daily allowances and tickets at UFRN. Having gathered the necessary elements for prototyping, a navigation-based chatbot was delivered, built with the help of a commercial development platform, being accessible through an instant messaging application that is increasingly used. At the end of the study, an assessment is made of what was carried out, indicating actions for the evolution of the virtual agent, improvements to be implemented in the development methodology and suggestions for future work, such as carrying out an evaluative study of the constructed virtual agent with the participation of collaborators and users.em.

2023
Dissertations
1
  • ANDERSON CLAYTON MELO CIPRIANO
  • Propose guidelines for the systematization of knowledge in Brazilian Sign Language generated at UFRN

  • Advisor : FERNANDO LUIZ VECHIATO
  • COMMITTEE MEMBERS :
  • FERNANDO LUIZ VECHIATO
  • MONICA MARQUES CARVALHO GALLOTTI
  • SUELI BORTOLIN
  • Data: Feb 27, 2023


  • Show Abstract
  • At present, numerous contents of information are being created and disseminated in the most diverse environments. Most of these materials are not accessible in Brazilian sign language (BSL), a phenomenon that is also noticeable at UFRN. However, with the increase of deaf people entering into higher education at UFRN, several documents were translated and created to guarantee accessibility to the deaf community. As a result, various contents accessible in BSL were produced, which are available in different informational environments. There is still a growing need for the creation of signal-terms in multiple scientific areas. Therefore, the present work aims to propose guidelines for the systematization and preservation of knowledge in BSL generated at UFRN. To achieve this objective, the following methods were used: the monographic method, the functionalist method, the structuralist method and the historical method. Also included are the techniques of documentary research and observation. As a result, the analysis of documents that regulate the translation and interpretation service were presented. The mapping of the different informational environments that examine findings regarding BSL at UFRN, along with the parameters of the process of creation of signs were analyzed for validation and registration of signal-terms. The proposal of guidelines for the systematization of information in BSL at UFRN aims to facilitate and expand access to these contents, with the aim of guaranteeing accessibility to deaf users.

2
  • RODRIGGO LEOPOLDINO CAVALCANTI I
  • KNOWLEDGE NETWORK MAPPING IN THE DRY AND SEMI-ARID FIELD: SUBSIDIES FOR KNOWLEDGE MANAGEMENT IN NUT-SECA

  • Advisor : NANCY SANCHEZ TARRAGO
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • LEILAH SANTIAGO BUFREM
  • NANCY SANCHEZ TARRAGO
  • Data: Feb 27, 2023


  • Show Abstract
  • The following master's research stems from the need for the Nucleo Temático da Seca e Semiarido do Rio Grande do Norte (NUT-Seca) of the Federal University of Rio Grande do Norte to (re)assume with a critical perspective the axis of knowledge networks – as a mechanism of knowledge management strategy – around the domain of drought and semi-arid conditions to reinstate itself as a dynamic research agent in the field. For this purpose, the objective of the research was to carry out a mapping of specialized knowledge networks in the field of drought and semi-arid conditions that allow subsidizing proposals for knowledge management. The research mobilizes a theoretical framework that has as axes the social, situated, and contextual nature of knowledge; a critical perspective on Knowledge Management and the importance of the territory to anchor strategic analyses, as well as conceptual aspects on social networks and knowledge networks. As a methodological approach, Domain Analysis is used, considering its emphasis on exploring the social contexts of knowledge production and communication, in addition to its agents, documents and communication flows. As a result, the structure, components and characteristics were identified, as well as represented in the form of science maps informal and formal networks around the dry and semi-arid domain, elaborated from bibliometric methods and Social Network Analysis. Among the mapped networks are networks of co-authorship, co-citation, bibliographic coupling, and research groups. Based on these results, knowledge management strategies are proposed at NUT-Seca, based on academic partnerships, collaboration in networks and information products and services around the drought and semi-arid region.

3
  • RITA DE CÁSSIA PEREIRA DE ARAUÚO
  • Settlement in institutional depositories: a proposal for interoperability between the RIUFRN and the Scilax

  • Advisor : NANCY SANCHEZ TARRAGO
  • COMMITTEE MEMBERS :
  • FERNANDO LUIZ VECHIATO
  • NANCY SANCHEZ TARRAGO
  • SILVANA APARECIDA BORSETTI GREGORIO VIDOTTI
  • Data: Feb 27, 2023


  • Show Abstract
  • In line with the open access movement, and with a view to preserving the institution's technical-scientific production, giving greater visibility to authors and the institution itself, in 2010 the Institutional Repository of the Federal University of Rio Grande do Norte (RIUFRN) was established ). However, the number of articles published in journals available in the RIUFRN collections is relatively low if we compare it with the production of articles by professors and researchers at UFRN informed by the Scylax platform, created by the Metrópole Digital Institute of UFRN, which automatically collects the quantitative scientific production in the Lattes, Sucupira, Scopus and Orcid databases. Faced with this situation, the following question guides the research: how to improve the population of UFRN's institutional repository from a new deposit flow based on interoperability with Scylax? The overall objective, therefore, is to propose a new population flow of scientific articles for the UFRN institutional repository using the metadata collected by Scylax. Intended interoperability has three dimensions: organizational, semantic, and technical. In this sense, with regard to methodology, this is a research based on the action-research method. As part of the steps of the method, semi-structured interviews were carried out with the managers of the Institutional Repository of UFRN and Scylax, and meetings with the technical teams of RIUFRN to discuss the interoperability proposal, and design the population flow of scientific articles in RIUFRN. As a result, the finding of organizational, semantic and technical interoperability between Scylax and RIUFRN stands out. With the proposal of the new flow, the population of the repository is optimized by making a semi-automatic collection of the metadata of the scientific articles published by the UFRN researchers, collected by Scylax. After this metadata collection, the Digital Repositories Sector is responsible for checking the metadata and access licenses to the full text, searching for PDF files and making them available on the RIUFRN. From this flow based on interoperability with Scylax, it will be possible to more efficiently increase the volume of articles deposited in the RIUFRN.

4
  • ELAINE PAIVA DE ASSUNCAO
  • Knowledge Management as a strategy for Management by Competencies: proposal for a competence bank for the Library System at the Federal University of Rio Grande do Norte

  • Advisor : LUCIANA DE ALBUQUERQUE MOREIRA
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • MARTHA SUZANA CABRAL NUNES
  • Data: Feb 28, 2023


  • Show Abstract
  • Contemporary society requires from individuals to acquire new knowledge, skills and attitudes that can be configured as a competitive differential in the organizations where they are inserted. In this scenario, it emerges management models with a focus on people's intellectual capacity, such as Knowledge Management (KM) and Management by Competencies (MbyC). This study is going to investigate the contribution of KM as a strategy for MbyC, in the context of the Library System (SISBI – in Portuguese language), of the Federal University of Rio Grande do Norte (UFRN). Therefore, it presents as general objective: to analyze the professional competences of SISBI librarians, in the light of KM. With the purpose of reaching the general objective, the following specific objectives were listed: a) to identify the librarians’ main professional competences; b) describe the professional competences that need to be developed; c) point out factors that support the development of professional competences and d) recommend the creation of a librarians’ competence bank for SISBI/UFRN. Therefore, the quadripolar method was used as a methodology, since it is an applied research, with a descriptive purpose, with an exploratory character and a qualitative approach, in the area of Information Science, whose data was collected through semi-structured interviews carried out with fifteen librarians with a coordination role or who previously performed such role. To interpret the collected data, Bardin's content analysis was used. Finally, through the results achieved, the research culminated in an intervention proposal that suggested the creation of a competence bank for SISBI/UFRN, which will enable the location of professional knowledge of librarians, constituting an important tool of KM for the aforementioned Library System, which can guide actions such as more assertive decision-making.

5
  • PAULO ROBERTO ARAUJO BARBOSA PINHEIRO
  • UFRN MANAGEMENT REPORT IN THE INTEGRATED REPORT FORMAT: PROPOSALS FOR IMPROVING THE INFORMATION FLOW AND GENERATION OF INFORMATION PRODUCTS IN THE LIGHT OF INFORMATION MANAGEMENT.

  • Advisor : WATTSON JOSE SAENZ PERALES
  • COMMITTEE MEMBERS :
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MONICA MARQUES CARVALHO GALLOTTI
  • NADI HELENA PRESSER
  • WATTSON JOSE SAENZ PERALES
  • Data: Feb 28, 2023


  • Show Abstract
  • In the current context of the information society characterized by the intensive use of information technology and an excess of information, information is understood as an important strategic resource, both for decision-making by managers and also for a process of transparency for supervisory bodies and to society. The Federal University of Rio Grande do Norte (UFRN) has an annual accountability process, the main part of which is the Management Report in the Integrated Report format, which aims to communicate the main actions carried out throughout the year around various strategic themes for the University. This research had the general objective of proposing improvements in the flows and informational products of the UFRN Management Report (RG) preparation process in the light of Information Management, making it more agile, assertive and widespread among stakeholders. As specific objectives, the following were established: a) Map the elaboration process of UFRN's RG and identify the informational flows; b) identify whether the information described in the UFRN RG is in line with the information needs of the managers and on the part of the TCU for accountability purposes in the Integrated Report format; c) propose improvements in the collection and processing of information for the preparation of the UFRN RG based on the proposal of an Annual Activity Report Model in the Integrated Report format; d) Identify, evaluate and/or propose new informational products related to the elaboration process of UFRN's RG. This research is applied and descriptive and is classified by the approach as a quali-quantitative research and by the procedure as a comparative and single case study. In order to fulfill the objectives, documental research, bibliographical research, questionnaires and semi-structured interviews were used as instruments. For the analysis and interpretation of data, the research was based on Creswell (2010), a linear hierarchical approach from bottom to top comprising five steps, in addition to data triangulation. As a result, the research pointed to improvements in the process of preparing the Management Report in the light of Information Management, through the proposition of informational products that will bring better communication and transparency of the actions developed by the University to the stakeholders. Finally, a model of the Annual Activity Report (RAA) of the Units that provide information for the preparation of the RG of UFRN was prepared.

6
  • FERNANDO CARDOSO DA SILVA
  • Mapping of skills of library assistants in the Library System of the Federal University of Rio Grande do Norte

  • Advisor : GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • MARTHA SUZANA CABRAL NUNES
  • Data: Mar 1, 2023


  • Show Abstract
  • Competency-based management is a people-centered way of managing based on knowledge, skills and attitudes. Thus, the objective of this research is to analyze the core competencies of assistants in the library system at the Federal University of Rio Grande do Norte (UFRN), aligning them with the development of management by competence. The centrality of assistants was due to the fact that they are of paramount importance for the functioning of libraries, sometimes even being in greater numbers than librarians in these spaces. However, in the academic literature they are very little studied. To this end, the following specific objectives were assigned: a) to identify in the normative documents of the UFRN library system the services and work attributions destined to library assistants; b) characterize the profile of librarian managers who work in the UFRN library system, as well as the personal, professional and information skills considered important for the assistants' work performance; c) characterize the profile of the assistants who work in the UFRN library system, as well as their personal, professional and information skills; d) identify the demands for continuing education for the assistants from the librarian managers and the assistants themselves; e) propose recommendations for improving the professional performance of UFRN library assistants. In the theoretical context, a literature review is presented with emphasis on the themes: university libraries, management by competences; professional competence; personal competence; and information literacy, as well as documentary research on documents related to service routines established by the library system. The research methodology is characterized as an exploratory research of the descriptive type, which used as procedures the bibliographical research, documental research, case study, and questionnaire destined to the assistants and the librarians who manage the libraries. For data analysis, basic descriptive statistics and the Content Analysis technique were used. Nineteen questionnaires were answered by the managing librarians and 29 questionnaires by the assistants of several libraries that make up the UFRN library system. Based on the results of the research and the bibliographic survey, an action plan was prepared with recommendations for improving the professional performance of library assistants based on the methodological and theoretical constructs of management by competence.

7
  • LILIANE LEOPOLDINA DE MEDEIROS GOMES
  • PROPOSAL FOR THE APPLICATION OF BUSINESS INTELLIGENCE AND BUSINESS PROCESS MANAGEMENT TOOLS IN INFORMATION MANAGEMENT IN THE WAREHOUSES OF THE UFRN ACADEMIC CENTERS

  • Advisor : WATTSON JOSE SAENZ PERALES
  • COMMITTEE MEMBERS :
  • WATTSON JOSE SAENZ PERALES
  • MONICA MARQUES CARVALHO GALLOTTI
  • KARLA SOUSA DA MOTTA
  • Data: Mar 3, 2023


  • Show Abstract
  • Information is an intangible asset of great value to organizations and its management has become indispensable for the generation of competitive advantage, both in the private and public spheres. However, the excessive amount of information makes its management complex, mainly for the creation of knowledge and, consequently, for intelligence. As it is present in any company action, information is inherent to organizational processes. That way, the alignment of information management with the management of processes is an increasingly common practice. In this context, the joint use of tools such as Business Intelligence (BI) and Business Process Management (BPM) can contribute to efficient organizational management. In view of the above, the present study aims to propose a Business Intelligence solution aligned with a standardization of processes, through Business Process Management, to optimize the use of materials available in the warehouses of the academic centres of the Federal University of Rio Grande do Norte, based on the assertiveness of information flows. The methodological course used was based on the inductive approach methodology and the methods of monographic and comparative procedure. The research is characterized as mixed, as quantitative and qualitative collection instruments were used. Thus, mixed-type questionnaires were used, with open and closed questions, which were applied to the coordinators of each warehouse. Semi-structured interviews were also carried out with these actors and aimed to obtain information for mapping processes through flowcharts. In the data analysis, descriptive statistics were used for the closed questions of the questionnaires, and the results were presented in tables and graphs. As for the open questions and semi-structured interviews, the qualitative data analysis process was used, as well as data triangulation. From the results obtained, it was possible to identify the actions that result in the inefficient use of the institution's materials, such as the lack of information sharing between the managers of the warehouses studied, referring to the materials available at the university. It was also identified the lack of records of essential information for the efficient management of stocks. In this way, a Business Intelligence solution was developed, through Power BI, as a proposal for a complementary tool to the system already used in the institution, for the management of information, as well as for its sharing. A standardized flow of process information was also prepared through Business Process Management, aiming to guide warehouse managers on the steps to be followed in the processes inherent to the sector, aiming at the efficiency in the use of these tools for the best use of university inputs.

8
  • RODRIGO HOLANDA RIBEIRO
  • AUDIT FOCUSED ON THE RISK OF KNOWLEDGE LOSS AT A FEDERAL INSTITUTE OF EDUCATION

  • Advisor : ANDREA VASCONCELOS CARVALHO
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • DANIEL DE ARAUJO MARTINS
  • Leonardo Fernandes Souto
  • Data: Mar 6, 2023


  • Show Abstract
  • With the increasing complexity of professional and business environments, information and knowledge are essential resources for adaptation, learning and innovation. In this context, effective knowledge management in public administration helps organizations to face new challenges, implement innovative management practices and improve the quality of public processes, products and services for the benefit of the citizen-user and society in general. Considering that the output of a server that owns the mastery of organizational processes represents loss of organizational knowledge and requires new investments and time for training, the research problem presents itself with the following question: how to manage the risk of loss of knowledge in the context of a federal institute of education? Thus, the general objective of this research is to audit the risks of loss of knowledge considering the types of movement and output of servers of the Federal Institute of Education, Science and Technology of Rio Grande do Norte - Campus Natal Central. The achievement of this objective is through the following specific objectives: a) identify the causes of loss of knowledge; b) classify the risks of loss of knowledge; c) identify the perception of the importance of knowledge management tools and practices; and d) propose actions, tools and practices applicable to risk management and loss of knowledge. For this, the intelligence audit method proposed by Carvalho (2022) was used. The research had as approach method the inductive method, with statistical and monographic procedures. From the point of view of objectives, it is characterized as descriptive and with regard to nature as applied research. As for research techniques, bibliographic research, documentary research, questionnaire application and interviews were used. Data analysis was based on descriptive statistics and content analysis. Based on this, it was possible to identify that the main risk of loss of knowledge occurs due to retirement. To mitigate the risks of loss of knowledge identified, a guide to implementing recommendations based on knowledge management tools and practices is presented.

9
  • MICHELE RODRIGUES DIAS
  • Contributions of Knowledge Management to the Bibliocontas Network: portfolio of tools and practices

  • Advisor : ANDREA VASCONCELOS CARVALHO
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • MONICA MARQUES CARVALHO GALLOTTI
  • ROSILENE AGAPITO LLARENA
  • Data: Mar 7, 2023


  • Show Abstract
  • The constant evolution of information, intensified by the technologies that characterize today's society, has provoked and demanded new interactions and positions from organizations regarding the process of creation, development, dissemination and use of services and products. In this context, knowledge management is evident, which through its tools and practices, can contribute to companies achieving positive results, promoting their development. However, organizations need to prepare themselves in order to propose actions that encourage communication and collaboration among their employees, aiming at improving their organizational management. As a result, knowledge networks are applied, which provide greater articulation within the informational units. In view of this, the research proposal focuses on improving the management of the Bibliocontas Network, an important instrument that contributes to the effectiveness and efficiency of the Courts of Auditors' performance in society. In this way, the general objective of this research is applied in proposing a portfolio of knowledge management tools and practices that contribute to the management of the Bibliocontas Network. This objective was operationalized through the following specific objectives: a) to identify the characteristics of the knowledge networks mentioned in the Brazilian literature; b) identify knowledge management tools and practices in Brazilian literature; c) characterize the Bibliocontas Network as a knowledge network; and, d) analyze the perception of information professionals working in the Courts of Accounts in Brazil in relation to the knowledge management tools and practices suitable for Bibliocontas. For this, in terms of methodology, the study is qualified in terms of approach, qualitative, applied in nature, being descriptive and exploratory depending on the objectives. As a data collection method, bibliographical research, documentary research, field research with the application of a questionnaire and a structured form were used. As for data analysis, a literature review, Bardin's content analysis, and data analysis using basic descriptive statistics were used. In view of this, the study proposed here will be a deepening of the theme, under an empirical bias, aiming to present how knowledge management tools and practices can promote the effective use of knowledge networks through the idealization of a portfolio, with recommendations that can be applied in other organizations that have characteristics similar to the Bibliocontas Network.

10
  • HEMANUELA FERNANDES MELO
  • Mapping of interventions proposed by graduates of the Professional Master's Program in Information and Knowledge Management at the Federal University of Rio Grande do Norte (2017-2018): Diagnosis of the implementation of technical productions.

  • Advisor : MONICA MARQUES CARVALHO GALLOTTI
  • COMMITTEE MEMBERS :
  • MARTHA SUZANA CABRAL NUNES
  • MONICA MARQUES CARVALHO GALLOTTI
  • PEDRO ALVES BARBOSA NETO
  • Data: Mar 9, 2023


  • Show Abstract
  • The professional master's degree is a modality at postgraduate level that offers professionals the necessary qualification to improve their skills, not only academic but also practical. Thus, teaching modalities in this level seek to overcome a gap observed in their field of activity and in order to develop a technical product that contributes to the improvement bringing innovation to the field. The theme of this research is centered on the technical interventions proposed by graduates of the Professional Master's Program in Information and Knowledge Management at the Federal University of Rio Grande do Norte in Brazil. It considers works completed from 2017 and 2018. The study aimed to carry out a diagnosis and mapping these productions in order to identify the characteristics, contexts of application, thematic areas, possible barriers in their implementations in relation to the referred products/intervention proposals, among other aspects. The methodology was qualitative and quantitative, being exploratory- descriptive in accordance with the objectives. As for the technical procedures, it was based on a case study using direct and indirect documentation. Thus, the technique of extensive direct observation was applies. An online survey via questionnaire was used as an instrument for collecting data with graduates of the Program in the time frame. The results were interpreted based on the content analysis technique. Thus, it is concluded that the analysis of this mapping will serve as a subsidy for the decision- making of the referred Program and Institution involved and of potential interest for programs with similar profiles and objectives.

11
  • SÉRGIO ALEXANDRE JACOB DE MEDEIROS
  • MANAGEMENT OF LEGISLATIVE INFORMATION: proposal for the development of a policy on access to the bills of the Legislative Assembly of Rio Grande do Norte

  • Advisor : PEDRO ALVES BARBOSA NETO
  • COMMITTEE MEMBERS :
  • GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • PEDRO ALVES BARBOSA NETO
  • ROGÉRIO MASSENSINI
  • Data: Mar 9, 2023


  • Show Abstract
  • This study has as its theme the management of information, legislative information and access to information (democratization). And, for that, it is guided by the general objective of understanding how the management of legislative information can contribute to the institutional functioning, aiming at access to the bills of the Legislative Assembly of RN (ALRN). And, due to the specific objectives that are: to characterize the participants involved in the research (parliamentary); in addition to assessing the issue of transparency and access to information regarding bills from the perspective of deputies; as well as verifying the adequacy of the ALRN's management information systems regarding their effectiveness in providing access and transparency of bills; and, finally, propose actions that can be implemented to improve access and transparency of bills. In the theoretical context, it presents a literature review with emphasis on Information Management, and theoretical models of Information Management; in addition, it addresses the Access to Information Policy, and access to Legislative Information, as well as Information Transparency with a focus on the Access to Information Law. In the methodological aspect, this is an applied research, with a quantitative and qualitative approach and classified as a case study. According to the objectives, this is a descriptive and exploratory investigation. Its locus of research is the Legislative Assembly of Rio Grande do Norte. The population studied is formed by the parliamentarians (deputies) of the State of Rio Grande do Norte, with mandates in force in the legislature that ended in 2022, totaling a non-probabilistic sample for convenience of eight deputies, who answered interviews with open questions, based on the procedural model of information management proposed by Choo (2003). As for data analysis, it was performed through content analysis. From the results found, it appears that there is a need to improve the system available to insert the bills, with the aim of making it more accessible both for its internal users and for the external public, contributing to the democratization of information and publicizing the actions developed in the Legislative House. With this, some recommendations and suggestions are proposed, namely: qualification/training course, manual development, and website improvement. It concludes that the research objectives were achieved, that the results of the work can contribute to other institutions that wish to use the system. It was seen that in the context of IG, Choo's model (2003) was relevant as it supported the intervention proposal. Finally, it considers that future research is fundamentally necessary to analyze user behavior and system usability.

12
  • WENDELL BRITO DANTAS
  • PUBLIC TRANSPARENCY, ACCESS TO INFORMATION AND THE RIGHT TO PRIVACY: A CASE STUDY ON UFRN'S OPEN DATA POLICY

  • Advisor : PEDRO ALVES BARBOSA NETO
  • COMMITTEE MEMBERS :
  • ANA CLÁUDIA RIBEIRO
  • NANCY SANCHEZ TARRAGO
  • PEDRO ALVES BARBOSA NETO
  • Data: Mar 9, 2023


  • Show Abstract
  • Topics related to public transparency, access to information, personal data protection, and privacy have gained greater prominence after the promulgation of the Brazilian Federal Constitution of 1988. Along with the development of information and communication technologies (ICTs), the Brazilian state has formulated a series of norms, laws, and policies aiming to meet constitutional precepts and satisfy society's demands. In this scenario, we can mention the Access to Information Law (LAI), the General Data Protection Law (LGPD), as well as the National Open Data Policy initiated by the federal government that motivated the creation of the Open Data Plan (PDA) of the Federal University of Rio Grande do Norte (UFRN). The objective of this work is to propose improvements to the Open Data Plan of the Federal University of Rio Grande do Norte, based on the Access to Information Law and the General Data Protection Law. Regarding the methodology, the research has a qualitative nature, with exploratory objectives, and is developed from a case study. The literature review presents topics related to public transparency, access to information, privacy rights, data protection, and open data policy, with an emphasis on the Access to Information Law, the General Data Protection Law, and the Open Data Plan of UFRN. Documentary research was used for data collection. Data analysis was performed using the content analysis technique. The research results pointed to a greater conformity between the PDA and the LAI, while regarding the LGPD, a more unconcerned approach of the PDA was observed, presenting lower adherence. The PDA presented a correspondence of 11 (eleven) categories regarding the LAI, reflecting a rate of 73.33%. Regarding the LGPD, the Plan presented correspondence of 03 (three) categories, representing only 23.07% of adherence, indicating a low convergence rate between the studied materials. At the intervention level, the aim was to provide a plan containing 06 (six) actions to contribute to the process of updating the PDA, allowing for better alignment of the Plan with the studied legislation.

13
  • EDUARDO DA SILVA MARQUES
  • INFORMATION FLOW: a study on the management of containerized cargo exports from the Port of Natal

  • Advisor : DANIEL DE ARAUJO MARTINS
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • DANIEL DE ARAUJO MARTINS
  • IÊDA ISABELLA DE LIRA SOUZA
  • Data: Apr 10, 2023


  • Show Abstract
  • Cargo handling has great relevance, fundamentally, in the maritime modal, contributing significantly to the development of the country's internal and external trade. In this context, the port of Natal has several types of cargo processes, including containerized cargo, which requires studies of the information flow to improve its needs. Therefore, the present research sought to analyze the informational flow of the export management of containerized cargo from the Port of Natal of Companhia Docas do RN. The methodology characterizes the research as being applied, with a qualitative approach, classified as a case study and with a descriptive and exploratory objective. The studied population consisted of a sample survey, which are the port operation managers, namely: the Port of Natal Operations Manager (GEOPER), the Port Operations Supervisor (SETOP) and the Port Guard Supervisor ( GUAPOR), who responded to an interview script, based on the Beal Model (2004), which is divided into seven stages, namely: Identification of information needs and requirements, Obtaining information, Treatment of information, Distribution of Information, Use of Information, Storage of Information, and, Disposal of Information; these were treated through discourse analysis, since they are qualitative data. The results found showed that there is a need to improve the informational flow of export management of containerized cargo from the Port of Natal, fundamentally, in the stages related to obtaining, processing, distributing, using and storing, since there was a negative incidence , exposed through gaps, as described by the surveyed participants. With this, some recommendations and suggestions are proposed, namely: improvement of the informational flow, development of a data integration webservice, development of norms for regularization of cargo management, development of a technical manual, and development of an institutional seminar.

14
  • ALANNA SIQUEIRA SIMONETTI OLIVEIRA
  • PUBLIC TRANSPARENCY: Expansion of the datasets of the Open Data Portal from the Federal University of Rio Grande do Norte

  • Advisor : PEDRO ALVES BARBOSA NETO
  • COMMITTEE MEMBERS :
  • MONICA MARQUES CARVALHO GALLOTTI
  • PATRÍCIA NASCIMENTO SILVA
  • PEDRO ALVES BARBOSA NETO
  • Data: May 17, 2023


  • Show Abstract
  • Increasingly, citizens have actively participated in public management, this protagonist role has been greatly strengthened with the opening of government data that encourages social control and fosters democratic accountability by enabling an evaluation of the public administration's actions and their respective consonance with the achievement of social objectives that are crucial for the effective exercise of citizenship. Under this perspective that combines the dissemination of information to the consolidation of democracy, this dissertation aims to analyze the demands of the Platform Fala.BR - Access to Information Law (LAI) for the years 2019, 2020 and 2021 in order to suggest the creation of new datasets in open format on the Open Data Portal of the Federal University of Rio Grande do Norte. The research is grounded in theoretical, conceptual aspects and in critical and correlational approaches about public transparency and open data. As for the research's methodological procedures, this is a descriptive exploratory study that used indirect documentation as a technical procedure, which was carried out through the documentary research technique. Bibliographic research was also used to substantiate the study, and the content analysis proposed by Bardin (2011), which guided the identification of the themes most required by citizens that could be made available in open format. Considering the analysis carried out, the research brought as a result a possibility of significant expansion of the data available on the Open Data Portal of the Federal University of Rio Grande do Norte, which included the creation of two new groups, nineteen new sets, as well as the improvement of six sets of existing open data from the insertion of new information. It is envisioned that this research will lead to an increase in the promotion of transparency within the Federal University of Rio Grande do Norte by enhancing citizens' access to information and, consequently, social participation, as well as by providing a referential basis that may inform the creation of the next Open Data Plan. Under this perspective, it is expected that this study, which serves as a beacon for the improvement of the disclosure of open government data, contributes to corroborate the importance of this type of data as an instrument of realization of fundamental rights which precepts human dignity, freedom and equality and which are the mainstay of the democratic rule of law.

15
  • SARA SUNARIA DE ALMEIDA SILVA XAVIER
  • Evaluation of the mandatory supervised practicum in Library: a case study in the Zila Mamede Central Library of the Federal University of Rio Grande do Norte

  • Advisor : NANCY SANCHEZ TARRAGO
  • COMMITTEE MEMBERS :
  • GABRIELA BELMONT DE FARIAS
  • GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • NANCY SANCHEZ TARRAGO
  • Data: Aug 14, 2023


  • Show Abstract
  • Among the various objectives that the university library has is to assist in the activities carried out within the University environment. at the Zila Mamede Central Library (BCZM), at the Federal University of Rio Grande do Norte. the mandatory supervised practicum for students is one of the most important activities. During this internship, students form a bridge between the theoretical aspects studied in the classroom and professional practice, serving as a basis for their future professional activities. Within this scope, it is important to verify whether the current organization of mandatory supervised practicum at BCZM, which includes a list of professional skills, corresponds to the national curriculum guidelines inserted in CNE/CES nº492/2001. From there, the objective of this research is to propose actions and strategies that contribute to the improvement of supervision and organization of the internship in the library. Methodological procedures of an applied, exploratory nature will be used, with a qualitative and quantitative approach. Federal do Rio Grande do Norte. If necessary, an interview will only be applied with the internship supervisors. Data analysis will be performed using simple descriptive statistics and content analysis.

16
  • ADAM RAFAEL GONCALVES CAVALCANTE
  • DISTRIBUTION OF VACANCY AT UFRN: AN ANALYSIS OF THE QUALITY OF INFORMATION USED BY CPPTAE IN DECISION MAKING

  • Advisor : DANIEL DE ARAUJO MARTINS
  • COMMITTEE MEMBERS :
  • ARY LUIZ DE OLIVEIRA PETER FILHO
  • DANIEL DE ARAUJO MARTINS
  • PEDRO ALVES BARBOSA NETO
  • Data: Oct 27, 2023


  • Show Abstract
  • Faced with the constant need to improve its management of technical-administrative personnel, the Federal University of Rio Grande do Norte established on September 26, 2013 its own Committee on Technical-Administrative Personnel in Education – CPPTAE, through Resolution No. 041/ 2013 – CONSAD, linked to the Dean of People Management. Among the activities carried out by the commission, the process of distributing vacancies stands out, which has extreme strategic importance in the management of human resources at UFRN. This work aims to evaluate the quality of the information used in the process of distributing vacancies for technical-administrative employees at UFRN, considering the perspective of CPPTAE members. As specific objectives, the research aims to collect information used by CPPTAE members in making decisions regarding the vacancy distribution process; measure the quality level of information inserted in this context through the categorization of attributes; identify the points of deficiency and strength of each of the proven information from the perspective of the committee members; and propose improvements on the attributes assessed as deficient based on the diagnosis carried out, in order to optimize the process of distributing vacancies in the institution. The approach method used in the research is inductive, as the characteristics are observed and analyzed seeking to discover the causes of their manifestation. Regarding its nature, this work can be defined as applied social research with a mixed or quantitative and qualitative approach. As for the objectives, it is described as descriptive and exploratory. The universe is made up of CPPTAE members, all of whom belong to the UFRN staff and direct participants in the vacancy distribution process. Regarding data collection techniques, documentary research was initially used with the aim of defining what information is used to make decisions in the vacancy distribution process. Next, a questionnaire was developed based on the PSP/IQ Model, by Lee at al (2002), and applied to all CPPTAE members to measure the level of quality of the information evaluated. Finally, a focus group was held with a sample selected from among the participating members, with the purpose of complementing the analysis of information quality attributes diagnosed with insufficient levels and proposing improvements for each of them. To analyze the quantitative and qualitative data, descriptive statistics and coding were used. The research demonstrated the presence of deficient information quality attributes in the three documents evaluated and, subsequently, constructed an intervention proposal with suggestions for improvements for each of them, with guidance from Situational Strategic Planning (PES). It is expected that the indications for improvement presented here will contribute to generating in CPPTAE the initiative to face the challenges posed and, thus, be able to improve the institution's entire vacancy distribution process, generating as a consequence an increase in quality in the management of people the entire UFRN.

17
  • LEONARDO MARCOS DE MENEZES
  • INFORMATIONAL NEEDS AND INFORMATION SEEKING BEHAVIOR: FOCUS ON THE PORTAL OF THE DEAN OF PEOPLE MANAGEMENT OF THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE

  • Advisor : MONICA MARQUES CARVALHO GALLOTTI
  • COMMITTEE MEMBERS :
  • FERNANDO LUIZ VECHIATO
  • GABRIELA BELMONT DE FARIAS
  • MONICA MARQUES CARVALHO GALLOTTI
  • Data: Oct 30, 2023


  • Show Abstract
  • The core of the information society is characterized by the development and use of digital tools capable of enhancing and intensifying human capabilities to produce, consume and store information, and by presenting new conditions for it’s processing through the continuous improvement of available technologies. In this sense, the organizational environment is one of the contexts is perceived as the locus of these constant transformations and adjustments. The current scenario in which these organizations exist is increasingly demanding in terms of information quality, transparency, treatment, management as well as the behaviors associated with this process. In this context, ensuring full access to quality information within effectiveness has become a fundamental task, greatly affecting the functioning of these institutions. Thus, public institutions, as non-profit organizations, provide relevant services to society, including their internal and external users. In this type of organization, efficient management of information flows is essential for decision-making processes, requiring continuous and effective monitoring of the information that is produced, made available and stored. Thus, the present study aims to analyze the informational needs of internal users of the web page of Prorectory of People Managent at the Federal University of Rio Grande do Norte, considering the emotional factors proposed by Kuhlthau (1991). The methodology used was bibliographic research that dealt with Information Management, Information Behavior and Digital Information Environments. The research had a quantitative-qualitative approach of applied nature. In relation to the objectives, it is classified as descriptive and exploratory using a monographic method. To collect empirical evidence, a semi-structured questionnaire was applied to internal users of the web page of Prorectory of People Managent at UFRN. Data analysis was done using simple statistics. Results obtained indicate satisfaction on the part of the portal's internal users, but the need for improvement in the site's structure is raised, specifically in relation to content, layout and organization of thematic categories. It was realized that in the context of Information Behavior, Kuhlthau's model (1991) was essential, as it guided the identification of users' informational needs as well as the proposed solutions to fill such gaps. It was concluded that the objectives were achieved in their entirety and that with their products they can contribute to the improvement of informational tools and the optimization of information flows within the scope of the Federal University of Rio Grande do Norte, in addition to paving the way for future research that addresses and deepens the topic.

18
  • ALINE JARDIM DA FONSECA
  • A BIBLIOTECA UNIVERSITÁRIA COMO FOMENTADORA DA LEITURA LITERÁRIA: UM ESTUDO DE CASO NO SISTEMA DE BIBLIOTECAS DA UNIVERSIDADE FEDERAL DO RIO GRANDE DO NORTE

  • Advisor : GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • COMMITTEE MEMBERS :
  • GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • GUSTAVO TANUS CESÁRIO DE SOUZA
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • LUCIANE DE FATIMA BECKMAN CAVALCANTE
  • Data: Nov 1, 2023


  • Show Abstract
  • Reader training is a more recurrent theme in Education and Literature, but in Library Science and Information Science it seems to be restricted to school libraries. In turn, the themes of information mediation, cultural mediation and reading mediation have appeared in academic publications, mainly related to community libraries. Another type of library, university libraries, needs to discuss further its social role in terms of the dimensions of mediation, in particular, literary mediation, which can be understood as a form of reading mediation within a broader concept of mediation cultural. We believe in the potential of the university library as a place to promote the practice of literary reading through mediation actions. In particular, authors such as Rasteli, Almeida Júnior, Sanches e Rio, Nunes and Cavalcante, Perrotti and Pieruccini, among others, are called into the theoretical framework. This research is based on the application of a questionnaire aimed at the profile of the academic community regarding the behavior and habits of literary reading, as well as the uses they make of libraries. Furthermore, it seeks to answer how the libraries that are part of the Library System of the Federal University of Rio Grande do Norte could promote access to literary reading for their academic community. It was also considered extremely important to listen to library managers, so a structured interview was carried out with the librarians of the libraries that have the largest number of literary collections: the central unit and seven other sectors. Among the main results, it was recorded that more than half of the sample are seen as readers; they were reading literary books at the time of the research; they really like reading; they don’t tend to buy literary books frequently; make use of libraries for academic purposes (academic books and study); lack of time was the biggest impediment to using libraries; the majority do not use the library to borrow literary collections; never requested the purchase of literary books for libraries; The exhibition of books in the library and the use of social networks remain for users as the main strategies for promoting the libraries' literary collection. The librarians interviewed consider themselves literary readers, although the majority were not reading at the time of the research. The conceptual understanding of literary mediation left something to be desired, being a practice far from the librarians of the library system, with one exception. Problems were highlighted for this practice no to come to fruition, although everyone recognizes the importance of literary mediation for the community. In the end, a set of actions was proposed to encourage literary and mediation reading in the search for intellectual growth and a fuller and more civic-minded formation of the academic community.

19
  • REBEKA MARIA DE CARVALHO SANTOS GODEIRO
  • Continuing education as a contribution to the development of information practices of librarians at the Federal Institute of Paraíba

  • Advisor : LUCIANA DE ALBUQUERQUE MOREIRA
  • COMMITTEE MEMBERS :
  • KEITTY RODRIGUES VIEIRA MATTOS
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • MONICA MARQUES CARVALHO GALLOTTI
  • Data: Dec 5, 2023


  • Show Abstract
  • Analyzes how continuing education contributes to the development of informational practices of librarians at the Federal Institute of Education, Science and Technology of Paraíba. Specifically, it aims to: a) Map the academic continuing education actions carried out by librarians at the Federal Institute of Paraíba; b) Identify the discourse of IFPB librarians as a collective subject in relation to their informational practices; c) Propose a knowledge network of librarians from the Federal Institute of Paraíba with the purpose of sharing good practices carried out in each library. The theoretical framework is formed by the historical and conceptual contextualization of the themes: continuing education and informational practice in the professional context, as well as presenting a general overview of the Professional, Scientific and Technological Education Network of which the Federal Institute of Paraíba is a member. Descriptive in nature, the research opted for the monographic method and made use of questionnaire and structured interview techniques. The construction of the data collection instrument, interview, was based on the Bidimensional Model of Information Practices - Extended Version by Yeoman (2010). The analysis of the data collected from the interview will take place using the Collective Subject Discourse technique. The universe is made up of twenty-nine librarians from the Federal Institute of Paraíba, however the sample will be made up of librarians who are working in libraries, that is, twenty-three librarians. It presents an analysis of the results obtained from a methodological triangulation, that is, between the results obtained when applying the questionnaire, the statements collected during the interviews and the theoretical framework. Identifies the connections between the informational practices of IFPB librarians, with the steps suggested in the applied Model. As an intervention project, it proposes the creation of a knowledge network and sharing of good practices between the Institute's libraries. It is concluded that continuing education is essential for professionals to remain up to date, that the informational demands of the librarian's daily work require a multidisciplinary approach, forcing them to develop informational practices compatible with the information needs of their audience.

20
  • MARIANA COSTA TORRES GALVAO
  • THE USE OF INSTANT COMMUNICATION TOOLS FOR INTERNAL COMMUNICATION PURPOSES IN AN INSTITUTION: A STUDY AT UFRN 

  • Advisor : DANIEL DE ARAUJO MARTINS
  • COMMITTEE MEMBERS :
  • DANIEL DE ARAUJO MARTINS
  • ANDREA VASCONCELOS CARVALHO
  • ROOSEVELT BEZERRA DA SILVA FILHO
  • Data: Dec 20, 2023


  • Show Abstract
  • The advancement of technologies in recent years has allowed society to change the way it relates and one of the areas affected has been communication. With the emergence of instant communication tools, it is possible to establish real-time communication and, a few years ago, this impact also affected individuals' work activities, since such tools were included in organizational routines. This study therefore aims to understand how the acceptance and use of instant communication tools occurs in the internal communication of an organization, based on the perception of administrative assistants at the Federal University of Rio Grande do Norte (UFRN). To achieve the objective, a quantitative research was carried out, using procedures such as bibliographical research and survey. To obtain data, a questionnaire was applied, based on the Technology Acceptance Model (TAM 3) by Venkatesh and Bala (2008), with UFRN Administration Assistants. Data analysis was performed using descriptive statistics and a seven- point Likert scale to evaluate the TAM3 constructs. As a result, it was obtained that there is a great use of the WhatsApp tool in the daily work of the research sample, and according to the analysis, this tool is well accepted among these employees, for the development of their work activities. However, it is also worth highlighting that there were some weaknesses diagnosed through the research, such as the lack of guidance on this use for work purposes by the institution, unsatisfactory service through the tools and lack of recognition of this usefulness by the institution. , to mitigate some weaknesses reported in this use, a Situational Strategic Planning (PES) was prepared, based on the Carlos Matus model, containing some actions that can be beneficial, such as the institutionalization of a tool, preparation of a tool use manual with the work purpose and offering a mini-course on customer service in digital media. This research brings academic strengthening on the topic, as well as contributions to the promotion and institutionalization of tools at UFRN, helping to strengthen its image by promoting improvements in its internal communication.

2022
Dissertations
1
  • LUCIANO ARAUJO DE MEDEIROS
  • Strengthening the information security culture: proposal for a pilot project for self-training and user awareness

  • Advisor : ELIANE FERREIRA DA SILVA
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • ELIANE FERREIRA DA SILVA
  • WAGNER JUNQUEIRA
  • Data: Feb 18, 2022


  • Show Abstract
  • It is consensus that information is the most precious asset of organizations. Thus, measures aiming its protection must be adopted whatever effort or sacrifice is necessary. The more diversified and broad these measures are, the higher will be the level of security. However, specialists in this area indicate that organizations aim to solve its informational problems with technology, contrary to recent studies that suggests the need to educate and conscientize people regarding Information Security with the purpose of reducing human vulnerabilities and strengthening the organization security culture. The general objective of this research is to propose a project that contributes to the strengthening of organizational culture in Information Security at Universidade Federal do Rio Grande do Norte. This research is characterized as a case study with inductive approach, and exploratory of qualitative nature. Based in the literature bibliographic survey about information security and documentary research, it was elaborated the instrument for interviews, the form, which was validated by the Information Security Coordinator, and used the EDUCAUSE framework, which allowed to know and verify, respectively, employees practices of information security and degree of maturity in information security of the studied institution that were analyzed regarding compliance to Information Security Policy and current regulations. From that, the proposed prototype was implemented, which passed through analysis and review by a group of specialists. Once adjusts recommended by the group of specialists were done, the prototype was applied to the participants, who by the end evaluated It.

2
  • WAGNER NICACIO DE CASTRO BARBOSA
  • Promoting Factors of the Strategic Alignment the Information Technology within the organizational environment of the UFRN Education Center

  • Advisor : DANIEL DE ARAUJO MARTINS
  • COMMITTEE MEMBERS :
  • DANIEL DE ARAUJO MARTINS
  • PEDRO ALVES BARBOSA NETO
  • ROOSEVELT BEZERRA DA SILVA FILHO
  • Data: Feb 22, 2022


  • Show Abstract
  • Considering the increasingly dynamic organizational environment, organizations must be clear about what their vision and mission are, making sure to translate them into actions, as well as spotting opportunities to allow a better present and future performance. Thus, the strategic alignment between information technology and business strategy is a guide to achieve organizational goals and objectives. Once managers understand the opportunities that information technology provides, the obstacles that hinder collaboration between information technology and the business strategy are mitigated. The strategic alignment consolidates the synergy between these two areas in a continuously improving process. Considering that, the goal of this study is to identify the promoting factors of the good strategic alignment between the management strategy and the information technology strategy within the organizational environment of the UFRN Education Center, and in possession of this diagnosis, elaborate an action plan to contribute with the institutional strategic alignment. The study was carried out based on basic qualitative research, which had the referred Center as a research object. Regarding the objectives, it is characterized as descriptive research. The instrument for data collection will be a semi-structured interview, conducted by an interview script, which was elaborated from the elements that promote the strategic alignment found in the literature and highlighted in Spósito models (2017) alongside the use of document analysis. Because they are responsible for the decision making related to the Center, the managers of UFRN Education Centerand the team of the Superintendence of Informatics, responsible for drafting the University's IT policy, were interviewed, amounting to a total of 10 respondents. The data analysis was carried out through a themed-qualitative data analysis technique. The current descriptive research seeks to obtain an accurate diagnosis of the factors that promote and inhibit this strategic alignment and, thus, recommend means to enhance the promotion of the positive elements related to strategic alignment.

3
  • ADLAREG AUREA DA COSTA DUTRA
  • Intelligence audit: application in the government internal audit units of the federal universities of Brazil.

  • Advisor : ANDREA VASCONCELOS CARVALHO
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • RENATO TARCISO BARBOSA DE SOUZA
  • Data: Mar 29, 2022


  • Show Abstract
  • Information management has been increasingly used in the organizational context, especially given the changes imposed by the current information age. In the public sphere this is also perceived due to the need to demonstrate the adequate and efficient provision of public service to society. In this environment are the Government Internal Audit Units, which act as information-producing units, since through their reports and recommendations, they provide the audited units with analyzes that aim to add value to organizations. These organizations, in turn, act as recipients or users of the information, and are responsible for implementing audit recommendations. Despite the value-adding potential of the recommendations, studies have shown that they are not being properly observed in Brazilian federal universities. Therefore, the general objective of this research is to audit the informational aspects of the recommendations issued by the Government Internal Audit Units that integrate Brazilian federal universities. This general objective is operationalized through the following specific objectives: 1) analyzing the existing literature on information asset auditing; 2) to characterizing the internal audit units that integrate federal universities in Brazil; 3) analyzing the perception of auditors and auditees seeking to identify variables that impact on compliance with the recommendations; 4) identifying the most significant variables that negatively impact compliance with the recommendations; and 5) proposing improvement recommendations for the Government Internal Audit Units. To achieve them, a mixed nature research was carried out, contemplating qualitative and quantitative approaches, also characterized as descriptive and exploratory, regarding the objectives. The intelligence audit method proposed by Carvalho (2010) was applied and for data collection, bibliographic research, document analysis, questionnaire, interview and form were used. For data analysis, in addition to descriptive statistics, content analysis and multiple linear regression were used. Based on these analyses, it was observed the existence of three components with twelve main variables that negatively impact compliance with the recommendations issued by government internal audits. In view of the findings, a methodological triangulation was carried out in which recommendations were proposed to the Government Internal Audit Units.

4
  • FABIANA ANGELICA BRANDAO DE MOURA PAIVA ALBUQUERQUE
  • INFORMATION MANAGEMENT AT HUMAN RESOURCE PRO-RECTORY AT FEDERAL UNIVERSITRY OF RIO GRANDE DO NORTE: EVALUATION OF THE CALL FOR TENDER MODULE

  • Advisor : MONICA MARQUES CARVALHO GALLOTTI
  • COMMITTEE MEMBERS :
  • ELIANE BEZERRA PAIVA
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • MONICA MARQUES CARVALHO GALLOTTI
  • Data: Apr 29, 2022


  • Show Abstract
  • The survival of organizations in society permeates the way they manage their resources in order to achieve their objectives. Higher Education Institutions, specifically those at the federal level, as non-profit civil organizations, aim to offer high-level educational services generating innovation for society as a whole. In order to achieve these actions, units and human resources that play a fundamental role in this process. At the Federal University of Rio Grande do Norte (UFRN) one of the fundamental sectors that promote systems management system is Human Resources Management. At UFRN, it is composed of various sectors and among these the Tender Coordination, which is responsible for planning, coordinating and executing public tenders and selective processes for the admission of technical-administrative and professor staff, prepare public notices for the admission in addition to guiding and providing information on these processes. This work has the general objective: to analyze the tender module of the Integrated System of Human Resources Management of the Coordination of Personnel Management of UFRN, with a view to proposing improvements in its processes in the light of the Information management. Specifically, it aims to: identify the legal demands for the formalization of processes in digital format; describe and characterize information flow the module.; present the examination board participant profile; identify and analyze the main obstacles in the process in the module in the light of informational behavior through the application of the model proposed by Kuhlthau (1991). As an intervention proposal, it aims to develop a technical manual in this context. The methodology used was bibliographic research considering issues related to Information Management, Information Flow as well as Process Management. The research had a quantitative-qualitative approach; regarding the nature it was applied, and regarding the objectives, it was classified as descriptive and exploratory. Additionally, it used Documentary Research as it considered documents related to legal aspects such as resolutions and decrees. The call records of the last three contests carried out before any improvement in the contest system/module and of the three contests carried out after some improvements implemented in the contest system/module were verified. The research techniques used were Participatory Investigation. From the results found, it appears that there is a need for improvement in the system/module of contests, in order to provide greater efficiency in the processes. Some recommendations and suggestions are proposed, namely: training/training course, improvement of the system and creation/development of the manual. It concludes that the research objectives were achieved, that the results of the work may contribute to the new competitions held at UFRN, as well as to other institutions that wish to use the system. It was seen that in the context of GI, the model of Kuhlthau (1991) was relevant as it supported the intervention proposal. Finally, it considers that future research is necessary in this area.

5
  • MONIQUE MACEDO FREIRE LIMA MOTA
  • Gestão Da Informação Orgânica no processo decisório orçamentário: proposta de um modelo para o Centro de ciências Sociais Aplicadas da Universidade Federal do Rio Grande do Norte. 

  • Advisor : MONICA MARQUES CARVALHO GALLOTTI
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • GEORGE ALBERTO DE FREITAS
  • MONICA MARQUES CARVALHO GALLOTTI
  • Data: Jun 15, 2022


  • Show Abstract
  • The information society is identified not only by the intensification of the use of information and its technologies, but also by presenting new conditions for its processing. In this sense, the environment in which it is also possible to observe this context focused on management is in organizations. The current dynamics of the flow of processes and actions within organizations increasingly requires ways of improving management, especially on the part of Public Institutions. From this perspective, the area and tools of information management have been intensively used by organizations as a resource for improving organizational management, especially with regard to supporting their decision-making processes. In this context, this research aims to propose an organic information management model in order to support budget decision- making processes within the Center for Applied Social Sciences - CCSA of the Federal University of Rio Grande do Norte - UFRN. As for the methodology, this research is characterized in terms of nature as applied research, referring to the objectives as exploratory and referring to the approach as qualitative and quantitative. The method used is monographic. Regarding data collection, it uses bibliographic and documentary techniques and questionnaires applied to the servers of the CCSA Directory of UFRN, whose content of the open questions was interpreted based on the technique of content analysis and closed questions by analysis of statistical graphs.

6
  • SAMYA MARIA QUEIROZ MAIA
  • THE SOCIAL ROLE OF THE CITY PARK PUBLIC LIBRARY NATAL/RN: A STUDY OF USERS

  • Advisor : GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • COMMITTEE MEMBERS :
  • GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • MARIA CLEIDE RODRIGUES BERNARDINO
  • Data: Jun 23, 2022


  • Show Abstract
  • The Public Library must be a space for culture, education, leisure and promotion of individual and social development. Nessa perspective, given the relevance of the environment, and with a view to dialogue on this theme, to research with an objective focus on understanding the social role of the Public Library of the Park of the City of Natal/RN, with a view to proposing improvements to services and produtos em prol do local and regional development. As specific objectives are: a. Discuss the history of the Brazilian Public Library, its function, social role and the importance of green and sustainable Libraries; b. Carry out a user study together with real and/or potential users of the Library of the Park of the City of Natal/RN; and c. Provide actions, such as the creation (and/or better) of services and information products to be implemented by the Library of the Park of the City of Natal/RN. As methodological procedures, it is a research of a mixed nature (quali-quantitative), with a predominance in a quantitative perspective and with a descriptive approach, in this case, in order to present the reality of the Public Library of the Park of the City of Natal/RN. It is expected to carry out a bibliographical survey for the theoretical basis of the research. As a data collection instrument, a questionnaire was developed, with 19 open and dated questions together with real and potential users of the library, not the same as the sample studied that was composed by 190 users. For data analysis, a descriptive statistical analysis was carried out and used from the perspective of Bardin (2011) for content analysis in dealing with open questions. Based on two results of the research and bibliographic survey, a plan of actions was prepared with suggestions of products and services, as well as actions to improve the dissemination of activities and events promoted by the Library.

7
  • JUDSON DANIEL OLIVEIRA DA SILVA
  • FEDERAL INSTITUTION OF HIGHER EDUCATION MANAGERS INFORMATIONAL BEHAVIOR IN DECISION-MAKING PROCESSES RELATED TO THE SARS-COV-2 PANDEMIC

  • Advisor : PEDRO ALVES BARBOSA NETO
  • COMMITTEE MEMBERS :
  • DANIEL DE ARAUJO MARTINS
  • MONICA ERICHSEN NASSIF
  • PEDRO ALVES BARBOSA NETO
  • Data: Jul 7, 2022


  • Show Abstract
  • It deals with information and knowledge management within the scope of the Universidade Federal do Rio Grande do Norte (UFRN) decision-making processes undertaken at related to the SARS-CoV2 pandemic, between March 2020 and January 2022. It seeks to answer the following question: how was the informational behavior of UFRN managers regarding the decision-making processes that cover the issues that involved the SARS-Cov2 pandemic? Therefore, its general objective is to investigate the informational behavior of UFRN managers regarding the decision- making processes that involved the consequences of the SARS-CoV2 pandemic in the institution. To this end, four specific objectives were established: (1) to identify the decision-making processes related to the pandemic, the decisions taken and the documents produced; (2) to investigate the affective, cognitive and physical aspects of the managers informational behavior; (3) examine the relationship between information and decision regarding processes marked by uncertainty resulting from the pandemic; (4) produce a tool through which to communicate good practices of informational behavior that can contribute to decision-making processes. In order to achieve these objectives, the methodological approach included the application of an inductive approach, in a case study based on documentary, questionnaires and interviews data techniques. The results achieved point to an informational behavior that promotes the search, mediation and use of information in different instances of UFRN and that encourages the participation of the academic community in the construction of knowledge in favor of decisions.

8
  • ANA CLÁUDIA LOPES DE ALMEIDA
  • Open access connections: Community of Practice in regional networks of repositories in Brazil

  • Advisor : NANCY SANCHEZ TARRAGO
  • COMMITTEE MEMBERS :
  • BIANCA AMARO DE MELO
  • MONICA MARQUES CARVALHO GALLOTTI
  • NANCY SANCHEZ TARRAGO
  • Data: Jul 18, 2022


  • Show Abstract
  • The regional networks of repositories are part of the Brazilian Network of Institutional Repositories of Open Access Scientific Publications (RIAA), created by the Brazilian Institute of Information in Science and Technology (IBICT). Through the collaboration of practices and experiences in their regions, they intend to expand the Open Access pathways in Brazil, based on the repositories implemented and managed by Higher Education Institutions (IES) and research institutes. This research sought, with a view to Knowledge Management, to propose strategies to promote the consolidation of Communities of Practice among repositories networks in order to promote the sharing of knowledge and good practices for the development of repositories in Brazil. As specific objectives, the research sought: 1) to characterize how knowledge is shared in international and Brazilian repositories networks; 2) to identify people, groups and institutions likely to form Communities of Practice with the regional networks of repositories in Brazil; 3) to detect the possible actions, practices, services and products of sharing and integration; 4) to identify strengths, weaknesses, opportunities and threats for the cultivation of the Community of Practice among regional networks of repositories in the country; 5) to propose a model of phases and actions to support the cultivation of the national Community of Practice. The research is characterized by qualitative approaches. In this way, bibliographic research was carried out to conform a theoretical framework, documental research on websites of international and Brazilian networks of repositories to identify the existence of services and products that allow sharing of knowledge in Communities of Practice and a survey of data through semi-structured interviews with network managers and a sample of participating professionals. A content analysis of the interviews was carried out based on six defined categories fundamentally related to the ways of sharing knowledge within and between networks. From these analyzes a SWOT matrix was created to identify strengths, weaknesses opportunities, and threats for the cultivation of the Community of Practice. Wenger, McDermott and Snyder's (2002) five-phase model for cultivating Communities of Practice was used to support the proposal. Among the main results, it was identified that the communication between among the networks and the IBICT was carried out in a punctual way and considered insufficient; that among the five networks, only one had a structure of collective construction with its members in all phases of elaboration of actions until the decision making; the need to encourage more effective communication and exchanges between networks, to effectively meet the definition of a network as a link made up of points that connectto each other; that despite being reported discomfort about the need for greater approximation by IBICT, there is the recognition that IBICT deals with the same difficulties as professionals in their institutions, with cuts in investments and lack of personnel contracts. The research proposes a five-phase model (Prepare, Launch, Expand, Consolidate and Transform) with recommendations that include diagnosis of regional networks of repositories; action plan for cultivating the Community of Practice; holding events to share experiences; creation of a web platform for sharing information from regional networks of repository; standardization of documents (bylaws, policies, etc.) among others. It is concluded that knowledge networks are one of the relevant expressions of knowledge management and that communities of practice, as a manifestation of knowledge networks, can effectively contribute to the production, conversion and transfer of knowledge and good practices useful for the context studied here of Brazilian repositories networks.

9
  • MALKENE WYTIZA FREIRE DE MEDEIROS NORONHA
  • PROPOSALS FOR IMPROVEMENT IN THE ACERVUS SYSTEM OF THE THEMATIC CORE OF DROUGHT AND SEMI-ARID (NUT-DECA) OF THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE (UFRN)

  • Advisor : LUCIANA DE ALBUQUERQUE MOREIRA
  • COMMITTEE MEMBERS :
  • ISA MARIA FREIRE
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • MONICA MARQUES CARVALHO GALLOTTI
  • Data: Jul 19, 2022


  • Show Abstract
  • In order to analyze the large volume of information in contemporary times, it is necessary to awaken to the relevance in the organization of information, as a primary factor in decision-making in different institutions, whether of public or private origin. Given this scenario, this research has the general objective of proposing improvements to the Acervus system of the Drought Thematic Nucleus (NUT-Seca) at UFRN and as specific objectives: to present the Drought Thematic Nucleus and its potential for research; select thematic documentation centers of social and institutional relevance; use the benchmarking technique to identify, from the collections of the chosen centers, fields that can be analyzed, compared, and applied/improved to the Acervus system of NUT-Seca; propose a product with specific guidelines aligned with the precepts of document management of improvements to be implemented in the Acervus system. It uses exploratory and documentary research of a descriptive nature as a methodology, using the qualitative approach method, based on literature review and documental research, focused on Information Management, Document Management, brief history of NUT-Seca and origin of the Acervus system, in addition to the use of the benchmarking technique in the analysis of the (online) environments of the selected documentation centers to analyze the arrangement of the information search fields. As a technique for collecting information, semi-structured interviews/questionnaires were carried out with a sampling of the team that makes up the NUT-Seca. The need for planning based on a document management policy to be applied to the NUT-Seca collection for insertion in the Acervus system was observed. In general, the absence of important search options in the Acervus system was identified. In the researcher's perception in relation to the Acervus system and the NUT-Seca, a list of suggestions was prepared in order to add improvements to the processes and techniques consistent with access to the NUT-Seca collection on Acervus.

10
  • VANIA JUCARA DA SILVA
  • INFORMATION MANAGEMENT IN THE UFRN LIBRARY SYSTEM: AN ANALYSIS FRON THE INFORMATION REGIME

  • Advisor : PEDRO ALVES BARBOSA NETO
  • COMMITTEE MEMBERS :
  • EDIVANIO DUARTE DE SOUZA
  • GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • PEDRO ALVES BARBOSA NETO
  • Data: Jul 19, 2022


  • Show Abstract
  • Information is configured in contemporary society as something inherent to sociocultural phenomena exercised by subjects, whether in personal as well as organizational contexts. Managing information resources becomes increasingly challenging in this society, due to the growing and accelerated movement of production and consumption of information. The Library System of the Federal University of Rio Grande do Norte - SISBI/UFRN is configured as an organization that produces and depends on information and organizational knowledge to carry out its activities. These inputs are inserted in an informational flow which we consider that delineates and is delineated by the information regime, so it is our intention in this work to highlight this relationship. The main objective of this research was to analyze the organizational information management actions developed by SISBI/UFRN librarians from the identification of the Information Regime - RI. In this way, it presents as specific objectives: a) to characterize the organizational information management processes carried out by SISBI-UFRN librarians, contextualizing them within the scope of RI; b) identify the relationship between the flow of production and use of organizational information by SISBI-UFRN librarians and RI; c) identify and characterize the elements of the information system that outline the processes of production and use of information by SISBI-UFRN librarians and d) present some recommendations in order to optimize the activities of production and use of organizational information at SISBI/UFRN. Furthermore, it is configured as a social research, whose theoretical foundation is based on the concepts of information regime and information management. The approach used is qualitative, with exploratory and descriptive objectives. The procedure method is the case study, having the SISBI/UFRN as an empirical field. The procedures for data collection used were: bibliographic research and documentary research (indirect documentation) and closed questionnaires and semi-structured interviews (direct documentation). Descriptive statistics and Laurence Bardin's (2011) content analysis technique were used for data analysis. The results present the mapping, identification and characterization of the SISBI/UFRN information regime, highlighting the informative relationships established between the elements of the regime, which characterize the flow of production and use of organizational information in SISBI/UFRN, with librarians of that system. It is concluded that this specific information regime, structures and is structured by the actions of organizational information management carried out by librarians. Finally, as a practical result of the research, we propose a set of recommendations, systematized by the use of the 5W2H tool, in order to optimize the activities of production and use of organizational information carried out by SISBI/UFRN librarians.

11
  • RICARDO ALEXANDRE BASTOS BARROS
  • INTELLIGENCE AUDIT: AN ANALYSIS OF THE CONTRIBUTIONS OF THE GOVERNMENT INTERNAL AUDIT UNIT TO DECISION MAKING AT THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE

  • Advisor : ANDREA VASCONCELOS CARVALHO
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • ROGERIO HEERIQUE DE ARAÚJO JUNIOR
  • Data: Jul 27, 2022


  • Show Abstract
  • The transformations through which government internal audit units have gone through in recent years have approximated them to information asset audits that, in their essence, are consultative audits, due to the need for convergence of good Brazilian standards to international practices. As a result, governmental audits began to focus their efforts on assessment and consultancy in terms of governance, risk management and internal controls. In this sense, the ecological approach to information proposed by Davenport, which emphasizes the information environment in its entirety, with emphasis on culture, behavior and information policy, presents the ideal conditions to collaborate with this change since it emphasizes personal and informational behavior, being concerned not only with providing information, but also facilitating its effective use, helping individuals to search, share, structure and make sense of information. The general objective of this research is to analyze, from the managers' perspective, the contributions of the government internal audit unit of the Federal University of Rio Grande do Norte to the decision-making process. For that, it is intended to characterize the UFRN internal audit unit as a producer of strategic information; to prepare a profile of internal audit and its informational products in the view of UFRN managers; to identify the informational needs of UFRN's senior management members in the decision-making process; verify which elements influence the use or not of audit reports in the decision-making process by UFRN's senior management; and, finally, to identify ways to expand the information needs related to decision-making by the members of UFRN's senior management. To achieve them, a verification of the degree of adherence to procedures and products of the governmental internal audit unit to the classic method proposed by Platt (1974), the principles of production of strategic information, was carried out; interviews with the University's senior management members; and an intervention proposal was elaborated containing recommendations for informational audit products aimed at improving the quality of the products of the governmental internal audit unit, meeting the informational needs of managers and, consequently, the provision of services to society.

12
  • GEILSON DE MACEDO BIBIANO
  • Information management to support decision-making in a public organization by applying a business
    intelligence tool.

  • Advisor : WATTSON JOSE SAENZ PERALES
  • COMMITTEE MEMBERS :
  • WATTSON JOSE SAENZ PERALES
  • PEDRO ALVES BARBOSA NETO
  • WAGNER JUNQUEIRA
  • Data: Aug 2, 2022


  • Show Abstract
  • The information management is necessary for the improvement of decision-making processes and for the achievement of objectives and goals in organizations. In this scenario, it becomes essential to manage the excess of produced information and to deliver those that are useful to decision makers. Thus, this research seeks to develop a Business Intelligence product from the perspective of information management, to support decision-making in the reformulations of academic projects management process in Diretoria de Projetos Acadêmicos - DPA/UFRN. Therefore, the study works specifically through four objectives: 1. Identify the informational needs of the decision-making actors in the investigated process; 2. Model a BI environment to manage the information produced during the reformulations management in academic projects in DPA; 3. Develop an indicator performance panel to support decision making; 4. Validate the developed solution from informational needs of the involved actors. The objectives were achieved through an applied, qualitative and descriptive research, adopting the methodological procedures of the work “DRM, A Design Research Methodology”, by authors Blessing and Chakrabarti (2009). The data collection was carried out through documentary research, bibliographic research, observations and focus groups. The content analysis was based on the work of Bardin (2016). As result, it was obtained a product - an information panel – that was developed using the Microsoft Power BI tool based on GI models and BI methodology. The product fulfilled the information needs of the users, who apply it monitoring the process performance and making decisions aimed to continuous improvement actions, initially.

13
  • LEILANE CLARISSE FERNANDES OLIVEIRA DOS SANTOS
  • Survey of Training Needs at a Federal University: assessment and consultancy through intelligence audit

  • Advisor : ANDREA VASCONCELOS CARVALHO
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • DANIEL DE ARAUJO MARTINS
  • MARTHA SUZANA CABRAL NUNES
  • Data: Aug 24, 2022


  • Show Abstract
  • A gestão da informação e do conhecimento possui um valor imensurável para as organizações, pois transforma o ambiente, quando é aplicada de forma estratégica no aperfeiçoamento de processos, nos controles organizacionais, no reconhecimento de capitais intelectuais, e, sobretudo nas tomadas de decisões. Nos processos de desenvolvimento de pessoas, as ações de capacitação são fontes propulsoras para a elevação do conhecimento bem como para a evolução contínua do capital intelectual, promovendo crescimento pessoal, profissional e institucional. A UFRN realiza anualmente seu Levantamento de Necessidades de Capacitação (LNC), processo fundamental na identificação das lacunas de conhecimentos, habilidades e atitudes dos servidores para gerar as competências necessárias ao melhor desempenho das unidades e à consecução dos objetivos estratégicos da UFRN. No entanto, apesar da sua notória relevância, percebe-se que em sua etapa de coleta de dados, via formulário on-line no portal SIGRH, há um baixo índice de respostas, aspecto que demanda aperfeiçoamento. Nesse contexto, originou-se o problema que norteia essa pesquisa: Como aperfeiçoar o fluxo informacional do processo de Levantamento das Necessidades de Capacitação (LNC) da UFRN tendo em vista ampliar o índice de participação dos servidores? Assim, a presente pesquisa tem como objetivo geral propor medidas para o aperfeiçoamento do fluxo informacional do processo de Levantamento das Necessidades de Capacitação (LNC) da UFRN a fim de ampliar o índice de participação dos servidores e como objetivos específicos mapear o processo o LNC; analisar a percepção dos profissionais que fazem parte do processo LNC acerca das dificuldades e pontos a serem melhorados no processo; analisar a utilidade dos relatórios informativos resultantes do LNC; averiguar entre as Universidades Federais como estão realizando o LNC; e verificar as causas da baixa taxa de respostas pelos servidores da UFRN ao LNC. Para se alcançar os objetivos será utilizado o método de auditoria de inteligência para obter um diagnóstico completo e criterioso do processo do LNC, identificar possíveis gargalos e propor as melhorias cabíveis. Para tanto, recorre-se à pesquisa bibliográfica, pesquisa documental e questionário. Os dados coletados serão analisados mediante estatística descritiva básica e análise de conteúdo. Assim, esta pesquisa se caracteriza, quanto aos objetivos, como exploratória visto que inicialmente foi necessário para proporcionar maior familiaridade com a problemática, com vistas a torná-la explícita. Após a compreensão do problema, utiliza-se a pesquisa descritiva, pois pretende-se descrever as características do gerenciamento do processo do LNC, evidenciando o acesso e uso dessas informações, mediante o contato direto com os fenômenos de estudo. Quanto aos procedimentos, bibliográfica e levantamento (Survey). E quanto às abordagens do problema, de cunho qualitativo e quantitativo.

14
  • LIZIANNE JULINE DO NASCIMENTO E SILVA MARTINS
  • ACCEPTANCE AND USE OF CLOUD COMPUTING TOOLS: AN STUDY OF THE INFORMATIONAL CONTEXT OF POSTGRADUATE DEPARTMENTS

  • Advisor : DANIEL DE ARAUJO MARTINS
  • COMMITTEE MEMBERS :
  • DANIEL DE ARAUJO MARTINS
  • GABRIELA FIGUEIREDO DIAS
  • PEDRO ALVES BARBOSA NETO
  • Data: Aug 26, 2022


  • Show Abstract
  • Among the Information Technologies (IT) that enable improvements in the performance of informational activities, cloud computing tools stand out. Pillars of the so-called fourth industrial revolution, these tools provide advantages such as online data storage, collaborative work, ease of access and information sharing. However, even in the face of the potential benefits and other possibilities arising from the use of such technology, it is not yet fully understood how these tools are accepted and used by individuals. This gap is also present in the work context of educational institutions, causing organizational efforts and resources to be wasted and promising technologies for improving services to be unusable. In view of this, the present research aimed to describe the acceptance and use of cloud computing in the performance of informational and knowledge activities among technical-administrative officers of Postgraduate secretariats of the Federal University of Rio Grande do Norte. The methodological approach used was based on a quantitative and descriptive approach. As a research strategy, a survey was carried out, through the application of a questionnaire based on the Model of Acceptance and Use of Integrated Technology, TAM 3, in addition to sociodemographic questions, applied to UFRN Postgraduate secretaries, to capture their perceptions with regard to the use and acceptance of cloud computing tools. The population was divided into two groups, who responded to the survey regarding cloud storage tools and document editors, respectively. Data analysis was performed using descriptive statistics, using measures of central tendency and dispersion, in addition to frequency distribution, and a seven-point likert scale to assess the TAM3 constructs. As a result, it was possible to verify, regarding the evaluation of the acceptance of cloud computing by users in the organization, a high incidence and frequency of use. The most used tool typologies were e-mail, followed by storage and finally by cloud document editors, in which the vast majority make use mainly of Google products. Regarding the two models researched, storage and document editors, it was seen that the purposes of use range from general to more specific. Both types of tools reached very similar results with identical or very close acceptance levels. Of the 50 inquiries made based on the TAM3, only 8 obtained slight quantitative differences, with distinction of the degree of acceptance, however, the comparative analysis found that there was no significant difference. Finally, it became evident that the cloud technologies evaluated here are presented with appropriate use and showing that the applications are true allies to the Information and Knowledge Management practiced by the secretaries in their workplaces. Finally, it became evident that the cloud technologies evaluated here are presented with appropriate use, showing that the applications are true allies to the Information and Knowledge Management practiced by the secretaries in their workplaces. A plan was also developed to strengthen the use and acceptance of cloud computing tools, with the help of the Project Model Canvas tool, aiming to improve the use of the cloud computing typologies studied and, consequently, the structuring of excellence of the Postgraduate programs.

15
  • FRANCISCO TONY ERICK GERMANO
  • Information Management in the public procurement process at the Universidade Federal Rural do Semi-Árido: a case study in outsourced service contracts

  • Advisor : WATTSON JOSE SAENZ PERALES
  • COMMITTEE MEMBERS :
  • ANTONIO ERIVANDO XAVIER JÚNIOR
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • WATTSON JOSE SAENZ PERALES
  • Data: Sep 1, 2022


  • Show Abstract
  • As contratações públicas tem sido pauta de discussões cada vez mais aprofundadas por parte do governo, órgãos controladores e sociedade civil. A importância dessa temática está relacionada ao grande volume de recursos financeiros que são empregados todos os anos para aquisição de bens e serviços pelos órgãos públicos, impactando diretamente nas contas públicas. Além disso, esses processos se caracterizam por ter uma forte burocracia e complexidade, com uma grande quantidade de informações geridas, provenientes tanto do ambiente interno como externo da organização. Isso ocasiona, por muitas vezes, a realização de contratações ineficazes e que não atingem os objetivos propostos. Na Universidade Federal Rural do Semi-Árido, os processos de contratações de serviços correspondem a quase 30% das despesas empenhadas pelo órgão nos anos de 2019 e 2020, evidenciando a sua relevância no âmbito da instituição. Dessa forma, esta pesquisa visa contribuir com a melhoria do processo de contratação pública de serviços terceirizados da instituição tendo como base a gestão da informação. A gestão da informação tem o potencial de proporcionar melhorias na eficiência dos processos de aquisições de materiais e serviços e auxiliar o tomador decisão na observância dos limites legais impostos pela legislação. O percurso metodológico da pesquisa seguiu uma abordagem qualitativa, exploratória e o método de procedimento escolhido foi o estudo de caso. Dessa forma, para que os objetivos propostos sejam atingidos, a coleta de dados partiu da pesquisa bibliográfica, em que se revisou publicações que compreendem as temáticas de gestão da informação e do processo de contratação púbica no Brasil. Foram também aplicadas entrevistas semiestruturadas com os responsáveis pelo processo de contratação da instituição e os fiscais dos contratos firmados após a contratação, além de pesquisa documental. Após a coleta de dados, eles foram analisados e categorizados conforme as etapas do processo de gestão da informação, além da triangulação dos dados obtidos na pesquisa bibliográfica, entrevistas e pesquisa documental. Ao final do estudo, foi possível caracterizar e mapear os processos e subprocessos da contratação de serviços na instituição, identificando como ocorre o processo de Gestão da Informação nas fases interna e externa de contratação pública, subsidiando a proposição de produtos e serviços informacionais que contribuam para a melhoria da eficiência dos contratos firmados.

16
  • PAULO BRUNO MEDEIROS NEPOMUCENO
  • INFORMATION IN THE FIGHT AGAINST DISINFORMATION ON INSTITUTIONS SOCIAL NETWORKS: A CASE STUDY OF THE UFRN CAMPAIGN ON INSTAGRAM.

  • Advisor : KENIA BEATRIZ FERREIRA MAIA
  • COMMITTEE MEMBERS :
  • KENIA BEATRIZ FERREIRA MAIA
  • GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • ILEMAR CHRISTINA LANSONI WEY BERTI
  • Data: Oct 10, 2022


  • Show Abstract
  • Over the years, society has changed its way of interacting, and this would be no different when it comes to the formation of its social networks as a whole, including institutional ones. Thus, the main objective of this research is to analyze the importance of information and knowledge management in the fight against disinformation in the institutional social network (Instagram) of UFRN. For the development of the research, the article will be divided into three parts. Initially, it will be described on Information and Knowledge Management – IKM, will then be chosen and the definition of selection will begin, a discussion based on social authors will be developed, which will discuss with emphasis on institutional means. The realization of this justifies the need to analyze if there is really the importance and the work of the IKM in the fight against the social network (Instagram) of UFRN. The research will be carried out through descriptiveexploratory research, this as a study of facts that observes, relates, and or phenomena without the use of management and with the application of an interview with the manager of the campaign “A universidade não pode parar” (The university cannot stop). In the analysis of the results, it was verified that Information Management is important in the fight against disinformation and with this it generated a series of future proposals such as having a permanent campaign using multiplatforms and with all this giving the possibility to create manuals / booklets to assist in the fight of misinformation. With the end of the research, it is seen that the theme addressed can still be deepened and bring new studies to the area, it was evident through the analysis and interview that information management helps and permeates the dissemination of more feasible news. 

17
  • FELIPE ARAUJO PEREIRA DE BRITO
  • INFORMATION STRATEGY: A PROPOSAL FOR A MANAGEMENT PLAN FOR INFORMATION APPLIED TO THE MARKETING AREA

  • Advisor : LUCIANA DE ALBUQUERQUE MOREIRA
  • COMMITTEE MEMBERS :
  • JORGE MOISÉS KROLL DO PRADO
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • MONICA MARQUES CARVALHO GALLOTTI
  • Data: Oct 11, 2022


  • Show Abstract
  • In the so-called “Age of Knowledge”, information has become one of the main inputs for institutions that seek success. In this context, Information Management (IM) and Strategic Communication are important practices for achieving institutional objectives of any company or organization. Therefore, this research has the general objective of identifying how IM can optimize the use of Marketing in organizational contexts. From the methodological point of view, the characterization of this work is exploratory, whose approach is the inductive method, with Systematic Literature Review. This work also carried out a bibliographic research about IM and Marketing; selected scientific works that approach both areas; synthesized and presented research findings; drew inferences about the research results and, finally, prepared a proposal for an IM plan aimed at Marketing. The work also makes use of IM models validated by authors in the area and considers particularities of Marketing, especially Information Marketing. Thus, the present work resulted in the creation of a proposal for an IM model for Marketing. At the end of the work, conclusions were also made about the main points discussed here, as well as possible developments of this research.

18
  • JOÃO HENRIQUE KOERIG
  • COMBATING DISINFORMATION IN THE BRAZILIAN ELECTORAL PROCESS: AN ANALYSIS OF THE PERFORMANCE OF THE ELECTORAL JUSTICE FROM THE PERSPECTIVE OF THE CONSTRUCTION OF KNOWLEDGE AND THE MEDIATION OF INFORMATION

  • Advisor : PEDRO ALVES BARBOSA NETO
  • COMMITTEE MEMBERS :
  • GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • PEDRO ALVES BARBOSA NETO
  • RODRIGO MORENO MARQUES
  • Data: Nov 29, 2022


  • Show Abstract
  • For the electoral process to develop in a transparent, safe and effective way, some pillars of democracy need to be preserved, such as freedom of expression, conceived as a fundamental right, which guarantees citizens the free expression of thought. With the advent of the electronic ballot box, there was a significant increase in the security of the electoral process, compared to the previous model. On the other hand, in the context of elections, there is also a significant increase in false, biased, imprecise information, popularly known as Fake News, putting into question not only technological advances in the field of electoral justice, but also Brazilian democracy. As for the objective, the research will be exploratory in nature, as the intention here will be to explore the problem of disinformation in the electoral process for a better understanding, as well as serving as a subsidy for future investigations. With a view to dialoguing on this theme, the research in focus has as general objective "to map practices to combat disinformation in the Electoral Court, pointing out, from the perspective of information and knowledge management, procedures to be adopted by the Regional Electoral Court of Rio Grande do Norte, to make its actions more efficient in combating disinformation.” As methodological procedures, the research is characterized in terms of the approach to the problem, as a qualitative study, since the analysis of the theme of disinformation in the electoral process will seek the essence of its phenomenon, investigating its nature and scope, and not restricted to mere counting or description. Bibliographic and documentary research will be used to build the theoretical framework, and data collection on the TREs websites, to analyze documents from different electoral justice bodies, as well as foreign organizations. As data collection instruments, questionnaires with open and closed questions will be developed with the civil servants of TRE/RN and voters of the state of Rio Grande do Norte.

2021
Dissertations
1
  • ALESSANDRA STEFANE CÂNDIDO ELIAS DA TRINDADE
  • Creativity and serendipity in the university libraries products and services innovation

  • Advisor : FERNANDO LUIZ VECHIATO
  • COMMITTEE MEMBERS :
  • ANA CLARA CÂNDIDO
  • ANDREA VASCONCELOS CARVALHO
  • FERNANDO LUIZ VECHIATO
  • Data: Dec 16, 2021


  • Show Abstract
  • Social and technological changes influence the usars (informational subjects) needs in
    university libraries. With this, these organizations need to innovate (adapt and create)
    their products and services to meet these needs and, therefore, maintain their clientele,
    attract new users and fulfill their role. In the light of the above, our study has as a
    general objective: To develop a booklet that presents recommendations that considers
    aspects of creativity and serendipity in the process of university libraries products and
    services innovation. Regarding the methodological path, in this study we have as
    universe of research the librarians, who work in northeastern Brazilian federal
    universities libraries, for sample we selected one university of each state, as an approach
    method, we used the inductive method of procedure field study and three methods of
    data collection, i.e.: bibliographic, questionnaire and daily record of serendipity
    experiences. The results indicate that serendipity is a phenomenon that favors the
    conception of creative ideas, and therefore contributes to the innovation process. There
    are tools and practices that favor the creative/innovative process and the occurrence of
    serendipity experiences. It is concluded that serendipity and creativity must be
    observed in the process of innovation of products and services of university libraries.
    And the factors that favor serendipity, creativity and innovation in the organizational
    context must be observed and managed.

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