At present, numerous contents of information are being created and disseminated in the most diverse environments. Most of these materials are not accessible in Brazilian sign language (BSL), a phenomenon that is also noticeable at UFRN. However, with the increase of deaf people entering into higher education at UFRN, several documents were translated and created to guarantee accessibility to the deaf community. As a result, various contents accessible in BSL were produced, which are available in different informational environments. There is still a growing need for the creation of signal-terms in multiple scientific areas. Therefore, the present work aims to propose guidelines for the systematization and preservation of knowledge in BSL generated at UFRN. To achieve this objective, the following methods were used: the monographic method, the functionalist method, the structuralist method and the historical method. Also included are the techniques of documentary research and observation. As a result, the analysis of documents that regulate the translation and interpretation service were presented. The mapping of the different informational environments that examine findings regarding BSL at UFRN, along with the parameters of the process of creation of signs were analyzed for validation and registration of signal-terms. The proposal of guidelines for the systematization of information in BSL at UFRN aims to facilitate and expand access to these contents, with the aim of guaranteeing accessibility to deaf users.

In line with the open access movement, and with a view to preserving the institution's technical-scientific production, giving greater visibility to authors and the institution itself, in 2010 the Institutional Repository of the Federal University of Rio Grande do Norte (RIUFRN) was established ). However, the number of articles published in journals available in the RIUFRN collections is relatively low if we compare it with the production of articles by professors and researchers at UFRN informed by the Scylax platform, created by the Metrópole Digital Institute of UFRN, which automatically collects the quantitative scientific production in the Lattes, Sucupira, Scopus and Orcid databases. Faced with this situation, the following question guides the research: how to improve the population of UFRN's institutional repository from a new deposit flow based on interoperability with Scylax? The overall objective, therefore, is to propose a new population flow of scientific articles for the UFRN institutional repository using the metadata collected by Scylax. Intended interoperability has three dimensions: organizational, semantic, and technical. In this sense, with regard to methodology, this is a research based on the action-research method. As part of the steps of the method, semi-structured interviews were carried out with the managers of the Institutional Repository of UFRN and Scylax, and meetings with the technical teams of RIUFRN to discuss the interoperability proposal, and design the population flow of scientific articles in RIUFRN. As a result, the finding of organizational, semantic and technical interoperability between Scylax and RIUFRN stands out. With the proposal of the new flow, the population of the repository is optimized by making a semi-automatic collection of the metadata of the scientific articles published by the UFRN researchers, collected by Scylax. After this metadata collection, the Digital Repositories Sector is responsible for checking the metadata and access licenses to the full text, searching for PDF files and making them available on the RIUFRN. From this flow based on interoperability with Scylax, it will be possible to more efficiently increase the volume of articles deposited in the RIUFRN.

In the current context of the information society characterized by the intensive use of information technology and an excess of information, information is understood as an important strategic resource, both for decision-making by managers and also for a process of transparency for supervisory bodies and to society. The Federal University of Rio Grande do Norte (UFRN) has an annual accountability process, the main part of which is the Management Report in the Integrated Report format, which aims to communicate the main actions carried out throughout the year around various strategic themes for the University. This research had the general objective of proposing improvements in the flows and informational products of the UFRN Management Report (RG) preparation process in the light of Information Management, making it more agile, assertive and widespread among stakeholders. As specific objectives, the following were established: a) Map the elaboration process of UFRN's RG and identify the informational flows; b) identify whether the information described in the UFRN RG is in line with the information needs of the managers and on the part of the TCU for accountability purposes in the Integrated Report format; c) propose improvements in the collection and processing of information for the preparation of the UFRN RG based on the proposal of an Annual Activity Report Model in the Integrated Report format; d) Identify, evaluate and/or propose new informational products related to the elaboration process of UFRN's RG. This research is applied and descriptive and is classified by the approach as a quali-quantitative research and by the procedure as a comparative and single case study. In order to fulfill the objectives, documental research, bibliographical research, questionnaires and semi-structured interviews were used as instruments. For the analysis and interpretation of data, the research was based on Creswell (2010), a linear hierarchical approach from bottom to top comprising five steps, in addition to data triangulation. As a result, the research pointed to improvements in the process of preparing the Management Report in the light of Information Management, through the proposition of informational products that will bring better communication and transparency of the actions developed by the University to the stakeholders. Finally, a model of the Annual Activity Report (RAA) of the Units that provide information for the preparation of the RG of UFRN was prepared.

Information is an intangible asset of great value to organizations and its management has become indispensable for the generation of competitive advantage, both in the private and public spheres. However, the excessive amount of information makes its management complex, mainly for the creation of knowledge and, consequently, for intelligence. As it is present in any company action, information is inherent to organizational processes. That way, the alignment of information management with the management of processes is an increasingly common practice. In this context, the joint use of tools such as Business Intelligence (BI) and Business Process Management (BPM) can contribute to efficient organizational management. In view of the above, the present study aims to propose a Business Intelligence solution aligned with a standardization of processes, through Business Process Management, to optimize the use of materials available in the warehouses of the academic centres of the Federal University of Rio Grande do Norte, based on the assertiveness of information flows. The methodological course used was based on the inductive approach methodology and the methods of monographic and comparative procedure. The research is characterized as mixed, as quantitative and qualitative collection instruments were used. Thus, mixed-type questionnaires were used, with open and closed questions, which were applied to the coordinators of each warehouse. Semi-structured interviews were also carried out with these actors and aimed to obtain information for mapping processes through flowcharts. In the data analysis, descriptive statistics were used for the closed questions of the questionnaires, and the results were presented in tables and graphs. As for the open questions and semi-structured interviews, the qualitative data analysis process was used, as well as data triangulation. From the results obtained, it was possible to identify the actions that result in the inefficient use of the institution's materials, such as the lack of information sharing between the managers of the warehouses studied, referring to the materials available at the university. It was also identified the lack of records of essential information for the efficient management of stocks. In this way, a Business Intelligence solution was developed, through Power BI, as a proposal for a complementary tool to the system already used in the institution, for the management of information, as well as for its sharing. A standardized flow of process information was also prepared through Business Process Management, aiming to guide warehouse managers on the steps to be followed in the processes inherent to the sector, aiming at the efficiency in the use of these tools for the best use of university inputs.

The constant evolution of information, intensified by the technologies that characterize today's society, has provoked and demanded new interactions and positions from organizations regarding the process of creation, development, dissemination and use of services and products. In this context, knowledge management is evident, which through its tools and practices, can contribute to companies achieving positive results, promoting their development. However, organizations need to prepare themselves in order to propose actions that encourage communication and collaboration among their employees, aiming at improving their organizational management. As a result, knowledge networks are applied, which provide greater articulation within the informational units. In view of this, the research proposal focuses on improving the management of the Bibliocontas Network, an important instrument that contributes to the effectiveness and efficiency of the Courts of Auditors' performance in society. In this way, the general objective of this research is applied in proposing a portfolio of knowledge management tools and practices that contribute to the management of the Bibliocontas Network. This objective was operationalized through the following specific objectives: a) to identify the characteristics of the knowledge networks mentioned in the Brazilian literature; b) identify knowledge management tools and practices in Brazilian literature; c) characterize the Bibliocontas Network as a knowledge network; and, d) analyze the perception of information professionals working in the Courts of Accounts in Brazil in relation to the knowledge management tools and practices suitable for Bibliocontas. For this, in terms of methodology, the study is qualified in terms of approach, qualitative, applied in nature, being descriptive and exploratory depending on the objectives. As a data collection method, bibliographical research, documentary research, field research with the application of a questionnaire and a structured form were used. As for data analysis, a literature review, Bardin's content analysis, and data analysis using basic descriptive statistics were used. In view of this, the study proposed here will be a deepening of the theme, under an empirical bias, aiming to present how knowledge management tools and practices can promote the effective use of knowledge networks through the idealization of a portfolio, with recommendations that can be applied in other organizations that have characteristics similar to the Bibliocontas Network.

This study has as its theme the management of information, legislative information and access to information (democratization). And, for that, it is guided by the general objective of understanding how the management of legislative information can contribute to the institutional functioning, aiming at access to the bills of the Legislative Assembly of RN (ALRN). And, due to the specific objectives that are: to characterize the participants involved in the research (parliamentary); in addition to assessing the issue of transparency and access to information regarding bills from the perspective of deputies; as well as verifying the adequacy of the ALRN's management information systems regarding their effectiveness in providing access and transparency of bills; and, finally, propose actions that can be implemented to improve access and transparency of bills. In the theoretical context, it presents a literature review with emphasis on Information Management, and theoretical models of Information Management; in addition, it addresses the Access to Information Policy, and access to Legislative Information, as well as Information Transparency with a focus on the Access to Information Law. In the methodological aspect, this is an applied research, with a quantitative and qualitative approach and classified as a case study. According to the objectives, this is a descriptive and exploratory investigation. Its locus of research is the Legislative Assembly of Rio Grande do Norte. The population studied is formed by the parliamentarians (deputies) of the State of Rio Grande do Norte, with mandates in force in the legislature that ended in 2022, totaling a non-probabilistic sample for convenience of eight deputies, who answered interviews with open questions, based on the procedural model of information management proposed by Choo (2003). As for data analysis, it was performed through content analysis. From the results found, it appears that there is a need to improve the system available to insert the bills, with the aim of making it more accessible both for its internal users and for the external public, contributing to the democratization of information and publicizing the actions developed in the Legislative House. With this, some recommendations and suggestions are proposed, namely: qualification/training course, manual development, and website improvement. It concludes that the research objectives were achieved, that the results of the work can contribute to other institutions that wish to use the system. It was seen that in the context of IG, Choo's model (2003) was relevant as it supported the intervention proposal. Finally, it considers that future research is fundamentally necessary to analyze user behavior and system usability.

Cargo handling has great relevance, fundamentally, in the maritime modal, contributing significantly to the development of the country's internal and external trade. In this context, the port of Natal has several types of cargo processes, including containerized cargo, which requires studies of the information flow to improve its needs. Therefore, the present research sought to analyze the informational flow of the export management of containerized cargo from the Port of Natal of Companhia Docas do RN. The methodology characterizes the research as being applied, with a qualitative approach, classified as a case study and with a descriptive and exploratory objective. The studied population consisted of a sample survey, which are the port operation managers, namely: the Port of Natal Operations Manager (GEOPER), the Port Operations Supervisor (SETOP) and the Port Guard Supervisor ( GUAPOR), who responded to an interview script, based on the Beal Model (2004), which is divided into seven stages, namely: Identification of information needs and requirements, Obtaining information, Treatment of information, Distribution of Information, Use of Information, Storage of Information, and, Disposal of Information; these were treated through discourse analysis, since they are qualitative data. The results found showed that there is a need to improve the informational flow of export management of containerized cargo from the Port of Natal, fundamentally, in the stages related to obtaining, processing, distributing, using and storing, since there was a negative incidence , exposed through gaps, as described by the surveyed participants. With this, some recommendations and suggestions are proposed, namely: improvement of the informational flow, development of a data integration webservice, development of norms for regularization of cargo management, development of a technical manual, and development of an institutional seminar.

Among the various objectives that the university library has is to assist in the activities carried out within the University environment. at the Zila Mamede Central Library (BCZM), at the Federal University of Rio Grande do Norte. the mandatory supervised practicum for students is one of the most important activities. During this internship, students form a bridge between the theoretical aspects studied in the classroom and professional practice, serving as a basis for their future professional activities. Within this scope, it is important to verify whether the current organization of mandatory supervised practicum at BCZM, which includes a list of professional skills, corresponds to the national curriculum guidelines inserted in CNE/CES nº492/2001. From there, the objective of this research is to propose actions and strategies that contribute to the improvement of supervision and organization of the internship in the library. Methodological procedures of an applied, exploratory nature will be used, with a qualitative and quantitative approach. Federal do Rio Grande do Norte. If necessary, an interview will only be applied with the internship supervisors. Data analysis will be performed using simple descriptive statistics and content analysis.

Considering the increasingly dynamic organizational environment, organizations must be clear about what their vision and mission are, making sure to translate them into actions, as well as spotting opportunities to allow a better present and future performance. Thus, the strategic alignment between information technology and business strategy is a guide to achieve organizational goals and objectives. Once managers understand the opportunities that information technology provides, the obstacles that hinder collaboration between information technology and the business strategy are mitigated. The strategic alignment consolidates the synergy between these two areas in a continuously improving process. Considering that, the goal of this study is to identify the promoting factors of the good strategic alignment between the management strategy and the information technology strategy within the organizational environment of the UFRN Education Center, and in possession of this diagnosis, elaborate an action plan to contribute with the institutional strategic alignment. The study was carried out based on basic qualitative research, which had the referred Center as a research object. Regarding the objectives, it is characterized as descriptive research. The instrument for data collection will be a semi-structured interview, conducted by an interview script, which was elaborated from the elements that promote the strategic alignment found in the literature and highlighted in Spósito models (2017) alongside the use of document analysis. Because they are responsible for the decision making related to the Center, the managers of UFRN Education Centerand the team of the Superintendence of Informatics, responsible for drafting the University's IT policy, were interviewed, amounting to a total of 10 respondents. The data analysis was carried out through a themed-qualitative data analysis technique. The current descriptive research seeks to obtain an accurate diagnosis of the factors that promote and inhibit this strategic alignment and, thus, recommend means to enhance the promotion of the positive elements related to strategic alignment.

The survival of organizations in society permeates the way they manage their resources in order to achieve their objectives. Higher Education Institutions, specifically those at the federal level, as non-profit civil organizations, aim to offer high-level educational services generating innovation for society as a whole. In order to achieve these actions, units and human resources that play a fundamental role in this process. At the Federal University of Rio Grande do Norte (UFRN) one of the fundamental sectors that promote systems management system is Human Resources Management. At UFRN, it is composed of various sectors and among these the Tender Coordination, which is responsible for planning, coordinating and executing public tenders and selective processes for the admission of technical-administrative and professor staff, prepare public notices for the admission in addition to guiding and providing information on these processes. This work has the general objective: to analyze the tender module of the Integrated System of Human Resources Management of the Coordination of Personnel Management of UFRN, with a view to proposing improvements in its processes in the light of the Information management. Specifically, it aims to: identify the legal demands for the formalization of processes in digital format; describe and characterize information flow the module.; present the examination board participant profile; identify and analyze the main obstacles in the process in the module in the light of informational behavior through the application of the model proposed by Kuhlthau (1991). As an intervention proposal, it aims to develop a technical manual in this context. The methodology used was bibliographic research considering issues related to Information Management, Information Flow as well as Process Management. The research had a quantitative-qualitative approach; regarding the nature it was applied, and regarding the objectives, it was classified as descriptive and exploratory. Additionally, it used Documentary Research as it considered documents related to legal aspects such as resolutions and decrees. The call records of the last three contests carried out before any improvement in the contest system/module and of the three contests carried out after some improvements implemented in the contest system/module were verified. The research techniques used were Participatory Investigation. From the results found, it appears that there is a need for improvement in the system/module of contests, in order to provide greater efficiency in the processes. Some recommendations and suggestions are proposed, namely: training/training course, improvement of the system and creation/development of the manual. It concludes that the research objectives were achieved, that the results of the work may contribute to the new competitions held at UFRN, as well as to other institutions that wish to use the system. It was seen that in the context of GI, the model of Kuhlthau (1991) was relevant as it supported the intervention proposal. Finally, it considers that future research is necessary in this area.

The Public Library must be a space for culture, education, leisure and promotion of individual and social development. Nessa perspective, given the relevance of the environment, and with a view to dialogue on this theme, to research with an objective focus on understanding the social role of the Public Library of the Park of the City of Natal/RN, with a view to proposing improvements to services and produtos em prol do local and regional development. As specific objectives are: a. Discuss the history of the Brazilian Public Library, its function, social role and the importance of green and sustainable Libraries; b. Carry out a user study together with real and/or potential users of the Library of the Park of the City of Natal/RN; and c. Provide actions, such as the creation (and/or better) of services and information products to be implemented by the Library of the Park of the City of Natal/RN. As methodological procedures, it is a research of a mixed nature (quali-quantitative), with a predominance in a quantitative perspective and with a descriptive approach, in this case, in order to present the reality of the Public Library of the Park of the City of Natal/RN. It is expected to carry out a bibliographical survey for the theoretical basis of the research. As a data collection instrument, a questionnaire was developed, with 19 open and dated questions together with real and potential users of the library, not the same as the sample studied that was composed by 190 users. For data analysis, a descriptive statistical analysis was carried out and used from the perspective of Bardin (2011) for content analysis in dealing with open questions. Based on two results of the research and bibliographic survey, a plan of actions was prepared with suggestions of products and services, as well as actions to improve the dissemination of activities and events promoted by the Library.

The regional networks of repositories are part of the Brazilian Network of Institutional Repositories of Open Access Scientific Publications (RIAA), created by the Brazilian Institute of Information in Science and Technology (IBICT). Through the collaboration of practices and experiences in their regions, they intend to expand the Open Access pathways in Brazil, based on the repositories implemented and managed by Higher Education Institutions (IES) and research institutes. This research sought, with a view to Knowledge Management, to propose strategies to promote the consolidation of Communities of Practice among repositories networks in order to promote the sharing of knowledge and good practices for the development of repositories in Brazil. As specific objectives, the research sought: 1) to characterize how knowledge is shared in international and Brazilian repositories networks; 2) to identify people, groups and institutions likely to form Communities of Practice with the regional networks of repositories in Brazil; 3) to detect the possible actions, practices, services and products of sharing and integration; 4) to identify strengths, weaknesses, opportunities and threats for the cultivation of the Community of Practice among regional networks of repositories in the country; 5) to propose a model of phases and actions to support the cultivation of the national Community of Practice. The research is characterized by qualitative approaches. In this way, bibliographic research was carried out to conform a theoretical framework, documental research on websites of international and Brazilian networks of repositories to identify the existence of services and products that allow sharing of knowledge in Communities of Practice and a survey of data through semi-structured interviews with network managers and a sample of participating professionals. A content analysis of the interviews was carried out based on six defined categories fundamentally related to the ways of sharing knowledge within and between networks. From these analyzes a SWOT matrix was created to identify strengths, weaknesses opportunities, and threats for the cultivation of the Community of Practice. Wenger, McDermott and Snyder's (2002) five-phase model for cultivating Communities of Practice was used to support the proposal. Among the main results, it was identified that the communication between among the networks and the IBICT was carried out in a punctual way and considered insufficient; that among the five networks, only one had a structure of collective construction with its members in all phases of elaboration of actions until the decision making; the need to encourage more effective communication and exchanges between networks, to effectively meet the definition of a network as a link made up of points that connectto each other; that despite being reported discomfort about the need for greater approximation by IBICT, there is the recognition that IBICT deals with the same difficulties as professionals in their institutions, with cuts in investments and lack of personnel contracts. The research proposes a five-phase model (Prepare, Launch, Expand, Consolidate and Transform) with recommendations that include diagnosis of regional networks of repositories; action plan for cultivating the Community of Practice; holding events to share experiences; creation of a web platform for sharing information from regional networks of repository; standardization of documents (bylaws, policies, etc.) among others. It is concluded that knowledge networks are one of the relevant expressions of knowledge management and that communities of practice, as a manifestation of knowledge networks, can effectively contribute to the production, conversion and transfer of knowledge and good practices useful for the context studied here of Brazilian repositories networks.

Information is configured in contemporary society as something inherent to sociocultural phenomena exercised by subjects, whether in personal as well as organizational contexts. Managing information resources becomes increasingly challenging in this society, due to the growing and accelerated movement of production and consumption of information. The Library System of the Federal University of Rio Grande do Norte - SISBI/UFRN is configured as an organization that produces and depends on information and organizational knowledge to carry out its activities. These inputs are inserted in an informational flow which we consider that delineates and is delineated by the information regime, so it is our intention in this work to highlight this relationship. The main objective of this research was to analyze the organizational information management actions developed by SISBI/UFRN librarians from the identification of the Information Regime - RI. In this way, it presents as specific objectives: a) to characterize the organizational information management processes carried out by SISBI-UFRN librarians, contextualizing them within the scope of RI; b) identify the relationship between the flow of production and use of organizational information by SISBI-UFRN librarians and RI; c) identify and characterize the elements of the information system that outline the processes of production and use of information by SISBI-UFRN librarians and d) present some recommendations in order to optimize the activities of production and use of organizational information at SISBI/UFRN. Furthermore, it is configured as a social research, whose theoretical foundation is based on the concepts of information regime and information management. The approach used is qualitative, with exploratory and descriptive objectives. The procedure method is the case study, having the SISBI/UFRN as an empirical field. The procedures for data collection used were: bibliographic research and documentary research (indirect documentation) and closed questionnaires and semi-structured interviews (direct documentation). Descriptive statistics and Laurence Bardin's (2011) content analysis technique were used for data analysis. The results present the mapping, identification and characterization of the SISBI/UFRN information regime, highlighting the informative relationships established between the elements of the regime, which characterize the flow of production and use of organizational information in SISBI/UFRN, with librarians of that system. It is concluded that this specific information regime, structures and is structured by the actions of organizational information management carried out by librarians. Finally, as a practical result of the research, we propose a set of recommendations, systematized by the use of the 5W2H tool, in order to optimize the activities of production and use of organizational information carried out by SISBI/UFRN librarians.

The information management is necessary for the improvement of decision-making processes and for the achievement of objectives and goals in organizations. In this scenario, it becomes essential to manage the excess of produced information and to deliver those that are useful to decision makers. Thus, this research seeks to develop a Business Intelligence product from the perspective of information management, to support decision-making in the reformulations of academic projects management process in Diretoria de Projetos Acadêmicos - DPA/UFRN. Therefore, the study works specifically through four objectives: 1. Identify the informational needs of the decision-making actors in the investigated process; 2. Model a BI environment to manage the information produced during the reformulations management in academic projects in DPA; 3. Develop an indicator performance panel to support decision making; 4. Validate the developed solution from informational needs of the involved actors. The objectives were achieved through an applied, qualitative and descriptive research, adopting the methodological procedures of the work “DRM, A Design Research Methodology”, by authors Blessing and Chakrabarti (2009). The data collection was carried out through documentary research, bibliographic research, observations and focus groups. The content analysis was based on the work of Bardin (2016). As result, it was obtained a product - an information panel – that was developed using the Microsoft Power BI tool based on GI models and BI methodology. The product fulfilled the information needs of the users, who apply it monitoring the process performance and making decisions aimed to continuous improvement actions, initially.

Among the Information Technologies (IT) that enable improvements in the performance of informational activities, cloud computing tools stand out. Pillars of the so-called fourth industrial revolution, these tools provide advantages such as online data storage, collaborative work, ease of access and information sharing. However, even in the face of the potential benefits and other possibilities arising from the use of such technology, it is not yet fully understood how these tools are accepted and used by individuals. This gap is also present in the work context of educational institutions, causing organizational efforts and resources to be wasted and promising technologies for improving services to be unusable. In view of this, the present research aimed to describe the acceptance and use of cloud computing in the performance of informational and knowledge activities among technical-administrative officers of Postgraduate secretariats of the Federal University of Rio Grande do Norte. The methodological approach used was based on a quantitative and descriptive approach. As a research strategy, a survey was carried out, through the application of a questionnaire based on the Model of Acceptance and Use of Integrated Technology, TAM 3, in addition to sociodemographic questions, applied to UFRN Postgraduate secretaries, to capture their perceptions with regard to the use and acceptance of cloud computing tools. The population was divided into two groups, who responded to the survey regarding cloud storage tools and document editors, respectively. Data analysis was performed using descriptive statistics, using measures of central tendency and dispersion, in addition to frequency distribution, and a seven-point likert scale to assess the TAM3 constructs. As a result, it was possible to verify, regarding the evaluation of the acceptance of cloud computing by users in the organization, a high incidence and frequency of use. The most used tool typologies were e-mail, followed by storage and finally by cloud document editors, in which the vast majority make use mainly of Google products. Regarding the two models researched, storage and document editors, it was seen that the purposes of use range from general to more specific. Both types of tools reached very similar results with identical or very close acceptance levels. Of the 50 inquiries made based on the TAM3, only 8 obtained slight quantitative differences, with distinction of the degree of acceptance, however, the comparative analysis found that there was no significant difference. Finally, it became evident that the cloud technologies evaluated here are presented with appropriate use and showing that the applications are true allies to the Information and Knowledge Management practiced by the secretaries in their workplaces. Finally, it became evident that the cloud technologies evaluated here are presented with appropriate use, showing that the applications are true allies to the Information and Knowledge Management practiced by the secretaries in their workplaces. A plan was also developed to strengthen the use and acceptance of cloud computing tools, with the help of the Project Model Canvas tool, aiming to improve the use of the cloud computing typologies studied and, consequently, the structuring of excellence of the Postgraduate programs.

Over the years, society has changed its way of interacting, and this would be no different when it comes to the formation of its social networks as a whole, including institutional ones. Thus, the main objective of this research is to analyze the importance of information and knowledge management in the fight against disinformation in the institutional social network (Instagram) of UFRN. For the development of the research, the article will be divided into three parts. Initially, it will be described on Information and Knowledge Management – IKM, will then be chosen and the definition of selection will begin, a discussion based on social authors will be developed, which will discuss with emphasis on institutional means. The realization of this justifies the need to analyze if there is really the importance and the work of the IKM in the fight against the social network (Instagram) of UFRN. The research will be carried out through descriptiveexploratory research, this as a study of facts that observes, relates, and or phenomena without the use of management and with the application of an interview with the manager of the campaign “A universidade não pode parar” (The university cannot stop). In the analysis of the results, it was verified that Information Management is important in the fight against disinformation and with this it generated a series of future proposals such as having a permanent campaign using multiplatforms and with all this giving the possibility to create manuals / booklets to assist in the fight of misinformation. With the end of the research, it is seen that the theme addressed can still be deepened and bring new studies to the area, it was evident through the analysis and interview that information management helps and permeates the dissemination of more feasible news. 

For the electoral process to develop in a transparent, safe and effective way, some pillars of democracy need to be preserved, such as freedom of expression, conceived as a fundamental right, which guarantees citizens the free expression of thought. With the advent of the electronic ballot box, there was a significant increase in the security of the electoral process, compared to the previous model. On the other hand, in the context of elections, there is also a significant increase in false, biased, imprecise information, popularly known as Fake News, putting into question not only technological advances in the field of electoral justice, but also Brazilian democracy. As for the objective, the research will be exploratory in nature, as the intention here will be to explore the problem of disinformation in the electoral process for a better understanding, as well as serving as a subsidy for future investigations. With a view to dialoguing on this theme, the research in focus has as general objective "to map practices to combat disinformation in the Electoral Court, pointing out, from the perspective of information and knowledge management, procedures to be adopted by the Regional Electoral Court of Rio Grande do Norte, to make its actions more efficient in combating disinformation.” As methodological procedures, the research is characterized in terms of the approach to the problem, as a qualitative study, since the analysis of the theme of disinformation in the electoral process will seek the essence of its phenomenon, investigating its nature and scope, and not restricted to mere counting or description. Bibliographic and documentary research will be used to build the theoretical framework, and data collection on the TREs websites, to analyze documents from different electoral justice bodies, as well as foreign organizations. As data collection instruments, questionnaires with open and closed questions will be developed with the civil servants of TRE/RN and voters of the state of Rio Grande do Norte.