Dissertations/Thesis

Clique aqui para acessar os arquivos diretamente da Biblioteca Digital de Teses e Dissertações da UFRN

2022
Dissertations
1
  • LUCIANO ARAUJO DE MEDEIROS
  • Strengthening the information security culture: proposal for a pilot project for self-training and user awareness

  • Advisor : ELIANE FERREIRA DA SILVA
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • ELIANE FERREIRA DA SILVA
  • WAGNER JUNQUEIRA
  • Data: Feb 18, 2022


  • Show Abstract
  • It is consensus that information is the most precious asset of organizations. Thus, measures aiming its protection must be adopted whatever effort or sacrifice is necessary. The more diversified and broad these measures are, the higher will be the level of security. However, specialists in this area indicate that organizations aim to solve its informational problems with technology, contrary to recent studies that suggests the need to educate and conscientize people regarding Information Security with the purpose of reducing human vulnerabilities and strengthening the organization security culture. The general objective of this research is to propose a project that contributes to the strengthening of organizational culture in Information Security at Universidade Federal do Rio Grande do Norte. This research is characterized as a case study with inductive approach, and exploratory of qualitative nature. Based in the literature bibliographic survey about information security and documentary research, it was elaborated the instrument for interviews, the form, which was validated by the Information Security Coordinator, and used the EDUCAUSE framework, which allowed to know and verify, respectively, employees practices of information security and degree of maturity in information security of the studied institution that were analyzed regarding compliance to Information Security Policy and current regulations. From that, the proposed prototype was implemented, which passed through analysis and review by a group of specialists. Once adjusts recommended by the group of specialists were done, the prototype was applied to the participants, who by the end evaluated It.

2
  • WAGNER NICACIO DE CASTRO BARBOSA
  • Promoting Factors of the Strategic Alignment the Information Technology within the organizational environment of the UFRN Education Center

  • Advisor : DANIEL DE ARAUJO MARTINS
  • COMMITTEE MEMBERS :
  • DANIEL DE ARAUJO MARTINS
  • PEDRO ALVES BARBOSA NETO
  • ROOSEVELT BEZERRA DA SILVA FILHO
  • Data: Feb 22, 2022


  • Show Abstract
  • Considering the increasingly dynamic organizational environment, organizations must be clear about what their vision and mission are, making sure to translate them into actions, as well as spotting opportunities to allow a better present and future performance. Thus, the strategic alignment between information technology and business strategy is a guide to achieve organizational goals and objectives. Once managers understand the opportunities that information technology provides, the obstacles that hinder collaboration between information technology and the business strategy are mitigated. The strategic alignment consolidates the synergy between these two areas in a continuously improving process. Considering that, the goal of this study is to identify the promoting factors of the good strategic alignment between the management strategy and the information technology strategy within the organizational environment of the UFRN Education Center, and in possession of this diagnosis, elaborate an action plan to contribute with the institutional strategic alignment. The study was carried out based on basic qualitative research, which had the referred Center as a research object. Regarding the objectives, it is characterized as descriptive research. The instrument for data collection will be a semi-structured interview, conducted by an interview script, which was elaborated from the elements that promote the strategic alignment found in the literature and highlighted in Spósito models (2017) alongside the use of document analysis. Because they are responsible for the decision making related to the Center, the managers of UFRN Education Centerand the team of the Superintendence of Informatics, responsible for drafting the University's IT policy, were interviewed, amounting to a total of 10 respondents. The data analysis was carried out through a themed-qualitative data analysis technique. The current descriptive research seeks to obtain an accurate diagnosis of the factors that promote and inhibit this strategic alignment and, thus, recommend means to enhance the promotion of the positive elements related to strategic alignment.

3
  • ADLAREG AUREA DA COSTA DUTRA
  • Intelligence audit: application in the government internal audit units of the federal universities of Brazil.

  • Advisor : ANDREA VASCONCELOS CARVALHO
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • RENATO TARCISO BARBOSA DE SOUZA
  • Data: Mar 29, 2022


  • Show Abstract
  • Information management has been increasingly used in the organizational context, especially given the changes imposed by the current information age. In the public sphere this is also perceived due to the need to demonstrate the adequate and efficient provision of public service to society. In this environment are the Government Internal Audit Units, which act as information-producing units, since through their reports and recommendations, they provide the audited units with analyzes that aim to add value to organizations. These organizations, in turn, act as recipients or users of the information, and are responsible for implementing audit recommendations. Despite the value-adding potential of the recommendations, studies have shown that they are not being properly observed in Brazilian federal universities. Therefore, the general objective of this research is to audit the informational aspects of the recommendations issued by the Government Internal Audit Units that integrate Brazilian federal universities. This general objective is operationalized through the following specific objectives: 1) analyzing the existing literature on information asset auditing; 2) to characterizing the internal audit units that integrate federal universities in Brazil; 3) analyzing the perception of auditors and auditees seeking to identify variables that impact on compliance with the recommendations; 4) identifying the most significant variables that negatively impact compliance with the recommendations; and 5) proposing improvement recommendations for the Government Internal Audit Units. To achieve them, a mixed nature research was carried out, contemplating qualitative and quantitative approaches, also characterized as descriptive and exploratory, regarding the objectives. The intelligence audit method proposed by Carvalho (2010) was applied and for data collection, bibliographic research, document analysis, questionnaire, interview and form were used. For data analysis, in addition to descriptive statistics, content analysis and multiple linear regression were used. Based on these analyses, it was observed the existence of three components with twelve main variables that negatively impact compliance with the recommendations issued by government internal audits. In view of the findings, a methodological triangulation was carried out in which recommendations were proposed to the Government Internal Audit Units.

4
  • FABIANA ANGELICA BRANDAO DE MOURA PAIVA ALBUQUERQUE
  • INFORMATION MANAGEMENT AT HUMAN RESOURCE PRO-RECTORY AT FEDERAL UNIVERSITRY OF RIO GRANDE DO NORTE: EVALUATION OF THE CALL FOR TENDER MODULE

  • Advisor : MONICA MARQUES CARVALHO GALLOTTI
  • COMMITTEE MEMBERS :
  • ELIANE BEZERRA PAIVA
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • MONICA MARQUES CARVALHO GALLOTTI
  • Data: Apr 29, 2022


  • Show Abstract
  • The survival of organizations in society permeates the way they manage their resources in order to achieve their objectives. Higher Education Institutions, specifically those at the federal level, as non-profit civil organizations, aim to offer high-level educational services generating innovation for society as a whole. In order to achieve these actions, units and human resources that play a fundamental role in this process. At the Federal University of Rio Grande do Norte (UFRN) one of the fundamental sectors that promote systems management system is Human Resources Management. At UFRN, it is composed of various sectors and among these the Tender Coordination, which is responsible for planning, coordinating and executing public tenders and selective processes for the admission of technical-administrative and professor staff, prepare public notices for the admission in addition to guiding and providing information on these processes. This work has the general objective: to analyze the tender module of the Integrated System of Human Resources Management of the Coordination of Personnel Management of UFRN, with a view to proposing improvements in its processes in the light of the Information management. Specifically, it aims to: identify the legal demands for the formalization of processes in digital format; describe and characterize information flow the module.; present the examination board participant profile; identify and analyze the main obstacles in the process in the module in the light of informational behavior through the application of the model proposed by Kuhlthau (1991). As an intervention proposal, it aims to develop a technical manual in this context. The methodology used was bibliographic research considering issues related to Information Management, Information Flow as well as Process Management. The research had a quantitative-qualitative approach; regarding the nature it was applied, and regarding the objectives, it was classified as descriptive and exploratory. Additionally, it used Documentary Research as it considered documents related to legal aspects such as resolutions and decrees. The call records of the last three contests carried out before any improvement in the contest system/module and of the three contests carried out after some improvements implemented in the contest system/module were verified. The research techniques used were Participatory Investigation. From the results found, it appears that there is a need for improvement in the system/module of contests, in order to provide greater efficiency in the processes. Some recommendations and suggestions are proposed, namely: training/training course, improvement of the system and creation/development of the manual. It concludes that the research objectives were achieved, that the results of the work may contribute to the new competitions held at UFRN, as well as to other institutions that wish to use the system. It was seen that in the context of GI, the model of Kuhlthau (1991) was relevant as it supported the intervention proposal. Finally, it considers that future research is necessary in this area.

5
  • MONIQUE MACEDO FREIRE LIMA MOTA
  • Gestão Da Informação Orgânica no processo decisório orçamentário: proposta de um modelo para o Centro de ciências Sociais Aplicadas da Universidade Federal do Rio Grande do Norte. 

  • Advisor : MONICA MARQUES CARVALHO GALLOTTI
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • GEORGE ALBERTO DE FREITAS
  • MONICA MARQUES CARVALHO GALLOTTI
  • Data: Jun 15, 2022


  • Show Abstract
  • The information society is identified not only by the intensification of the use of information and its technologies, but also by presenting new conditions for its processing. In this sense, the environment in which it is also possible to observe this context focused on management is in organizations. The current dynamics of the flow of processes and actions within organizations increasingly requires ways of improving management, especially on the part of Public Institutions. From this perspective, the area and tools of information management have been intensively used by organizations as a resource for improving organizational management, especially with regard to supporting their decision-making processes. In this context, this research aims to propose an organic information management model in order to support budget decision- making processes within the Center for Applied Social Sciences - CCSA of the Federal University of Rio Grande do Norte - UFRN. As for the methodology, this research is characterized in terms of nature as applied research, referring to the objectives as exploratory and referring to the approach as qualitative and quantitative. The method used is monographic. Regarding data collection, it uses bibliographic and documentary techniques and questionnaires applied to the servers of the CCSA Directory of UFRN, whose content of the open questions was interpreted based on the technique of content analysis and closed questions by analysis of statistical graphs.

6
  • SAMYA MARIA QUEIROZ MAIA
  • THE SOCIAL ROLE OF THE CITY PARK PUBLIC LIBRARY NATAL/RN: A STUDY OF USERS

  • Advisor : GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • COMMITTEE MEMBERS :
  • GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • MARIA CLEIDE RODRIGUES BERNARDINO
  • Data: Jun 23, 2022


  • Show Abstract
  • The Public Library must be a space for culture, education, leisure and promotion of individual and social development. Nessa perspective, given the relevance of the environment, and with a view to dialogue on this theme, to research with an objective focus on understanding the social role of the Public Library of the Park of the City of Natal/RN, with a view to proposing improvements to services and produtos em prol do local and regional development. As specific objectives are: a. Discuss the history of the Brazilian Public Library, its function, social role and the importance of green and sustainable Libraries; b. Carry out a user study together with real and/or potential users of the Library of the Park of the City of Natal/RN; and c. Provide actions, such as the creation (and/or better) of services and information products to be implemented by the Library of the Park of the City of Natal/RN. As methodological procedures, it is a research of a mixed nature (quali-quantitative), with a predominance in a quantitative perspective and with a descriptive approach, in this case, in order to present the reality of the Public Library of the Park of the City of Natal/RN. It is expected to carry out a bibliographical survey for the theoretical basis of the research. As a data collection instrument, a questionnaire was developed, with 19 open and dated questions together with real and potential users of the library, not the same as the sample studied that was composed by 190 users. For data analysis, a descriptive statistical analysis was carried out and used from the perspective of Bardin (2011) for content analysis in dealing with open questions. Based on two results of the research and bibliographic survey, a plan of actions was prepared with suggestions of products and services, as well as actions to improve the dissemination of activities and events promoted by the Library.

7
  • JUDSON DANIEL OLIVEIRA DA SILVA
  • FEDERAL INSTITUTION OF HIGHER EDUCATION MANAGERS INFORMATIONAL BEHAVIOR IN DECISION-MAKING PROCESSES RELATED TO THE SARS-COV-2 PANDEMIC

  • Advisor : PEDRO ALVES BARBOSA NETO
  • COMMITTEE MEMBERS :
  • DANIEL DE ARAUJO MARTINS
  • MONICA ERICHSEN NASSIF
  • PEDRO ALVES BARBOSA NETO
  • Data: Jul 7, 2022


  • Show Abstract
  • It deals with information and knowledge management within the scope of the Universidade Federal do Rio Grande do Norte (UFRN) decision-making processes undertaken at related to the SARS-CoV2 pandemic, between March 2020 and January 2022. It seeks to answer the following question: how was the informational behavior of UFRN managers regarding the decision-making processes that cover the issues that involved the SARS-Cov2 pandemic? Therefore, its general objective is to investigate the informational behavior of UFRN managers regarding the decision- making processes that involved the consequences of the SARS-CoV2 pandemic in the institution. To this end, four specific objectives were established: (1) to identify the decision-making processes related to the pandemic, the decisions taken and the documents produced; (2) to investigate the affective, cognitive and physical aspects of the managers informational behavior; (3) examine the relationship between information and decision regarding processes marked by uncertainty resulting from the pandemic; (4) produce a tool through which to communicate good practices of informational behavior that can contribute to decision-making processes. In order to achieve these objectives, the methodological approach included the application of an inductive approach, in a case study based on documentary, questionnaires and interviews data techniques. The results achieved point to an informational behavior that promotes the search, mediation and use of information in different instances of UFRN and that encourages the participation of the academic community in the construction of knowledge in favor of decisions.

8
  • ANA CLÁUDIA LOPES DE ALMEIDA
  • Open access connections: Community of Practice in regional networks of repositories in Brazil

  • Advisor : NANCY SANCHEZ TARRAGO
  • COMMITTEE MEMBERS :
  • BIANCA AMARO DE MELO
  • MONICA MARQUES CARVALHO GALLOTTI
  • NANCY SANCHEZ TARRAGO
  • Data: Jul 18, 2022


  • Show Abstract
  • The regional networks of repositories are part of the Brazilian Network of Institutional Repositories of Open Access Scientific Publications (RIAA), created by the Brazilian Institute of Information in Science and Technology (IBICT). Through the collaboration of practices and experiences in their regions, they intend to expand the Open Access pathways in Brazil, based on the repositories implemented and managed by Higher Education Institutions (IES) and research institutes. This research sought, with a view to Knowledge Management, to propose strategies to promote the consolidation of Communities of Practice among repositories networks in order to promote the sharing of knowledge and good practices for the development of repositories in Brazil. As specific objectives, the research sought: 1) to characterize how knowledge is shared in international and Brazilian repositories networks; 2) to identify people, groups and institutions likely to form Communities of Practice with the regional networks of repositories in Brazil; 3) to detect the possible actions, practices, services and products of sharing and integration; 4) to identify strengths, weaknesses, opportunities and threats for the cultivation of the Community of Practice among regional networks of repositories in the country; 5) to propose a model of phases and actions to support the cultivation of the national Community of Practice. The research is characterized by qualitative approaches. In this way, bibliographic research was carried out to conform a theoretical framework, documental research on websites of international and Brazilian networks of repositories to identify the existence of services and products that allow sharing of knowledge in Communities of Practice and a survey of data through semi-structured interviews with network managers and a sample of participating professionals. A content analysis of the interviews was carried out based on six defined categories fundamentally related to the ways of sharing knowledge within and between networks. From these analyzes a SWOT matrix was created to identify strengths, weaknesses opportunities, and threats for the cultivation of the Community of Practice. Wenger, McDermott and Snyder's (2002) five-phase model for cultivating Communities of Practice was used to support the proposal. Among the main results, it was identified that the communication between among the networks and the IBICT was carried out in a punctual way and considered insufficient; that among the five networks, only one had a structure of collective construction with its members in all phases of elaboration of actions until the decision making; the need to encourage more effective communication and exchanges between networks, to effectively meet the definition of a network as a link made up of points that connectto each other; that despite being reported discomfort about the need for greater approximation by IBICT, there is the recognition that IBICT deals with the same difficulties as professionals in their institutions, with cuts in investments and lack of personnel contracts. The research proposes a five-phase model (Prepare, Launch, Expand, Consolidate and Transform) with recommendations that include diagnosis of regional networks of repositories; action plan for cultivating the Community of Practice; holding events to share experiences; creation of a web platform for sharing information from regional networks of repository; standardization of documents (bylaws, policies, etc.) among others. It is concluded that knowledge networks are one of the relevant expressions of knowledge management and that communities of practice, as a manifestation of knowledge networks, can effectively contribute to the production, conversion and transfer of knowledge and good practices useful for the context studied here of Brazilian repositories networks.

9
  • MALKENE WYTIZA FREIRE DE MEDEIROS NORONHA
  • PROPOSALS FOR IMPROVEMENT IN THE ACERVUS SYSTEM OF THE THEMATIC CORE OF DROUGHT AND SEMI-ARID (NUT-DECA) OF THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE (UFRN)

  • Advisor : LUCIANA DE ALBUQUERQUE MOREIRA
  • COMMITTEE MEMBERS :
  • ISA MARIA FREIRE
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • MONICA MARQUES CARVALHO GALLOTTI
  • Data: Jul 19, 2022


  • Show Abstract
  • In order to analyze the large volume of information in contemporary times, it is necessary to awaken to the relevance in the organization of information, as a primary factor in decision-making in different institutions, whether of public or private origin. Given this scenario, this research has the general objective of proposing improvements to the Acervus system of the Drought Thematic Nucleus (NUT-Seca) at UFRN and as specific objectives: to present the Drought Thematic Nucleus and its potential for research; select thematic documentation centers of social and institutional relevance; use the benchmarking technique to identify, from the collections of the chosen centers, fields that can be analyzed, compared, and applied/improved to the Acervus system of NUT-Seca; propose a product with specific guidelines aligned with the precepts of document management of improvements to be implemented in the Acervus system. It uses exploratory and documentary research of a descriptive nature as a methodology, using the qualitative approach method, based on literature review and documental research, focused on Information Management, Document Management, brief history of NUT-Seca and origin of the Acervus system, in addition to the use of the benchmarking technique in the analysis of the (online) environments of the selected documentation centers to analyze the arrangement of the information search fields. As a technique for collecting information, semi-structured interviews/questionnaires were carried out with a sampling of the team that makes up the NUT-Seca. The need for planning based on a document management policy to be applied to the NUT-Seca collection for insertion in the Acervus system was observed. In general, the absence of important search options in the Acervus system was identified. In the researcher's perception in relation to the Acervus system and the NUT-Seca, a list of suggestions was prepared in order to add improvements to the processes and techniques consistent with access to the NUT-Seca collection on Acervus.

10
  • VANIA JUCARA DA SILVA
  • INFORMATION MANAGEMENT IN THE UFRN LIBRARY SYSTEM: AN ANALYSIS FRON THE INFORMATION REGIME

  • Advisor : PEDRO ALVES BARBOSA NETO
  • COMMITTEE MEMBERS :
  • EDIVANIO DUARTE DE SOUZA
  • GABRIELLE FRANCINNE DE SOUZA CARVALHO TANUS
  • PEDRO ALVES BARBOSA NETO
  • Data: Jul 19, 2022


  • Show Abstract
  • Information is configured in contemporary society as something inherent to sociocultural phenomena exercised by subjects, whether in personal as well as organizational contexts. Managing information resources becomes increasingly challenging in this society, due to the growing and accelerated movement of production and consumption of information. The Library System of the Federal University of Rio Grande do Norte - SISBI/UFRN is configured as an organization that produces and depends on information and organizational knowledge to carry out its activities. These inputs are inserted in an informational flow which we consider that delineates and is delineated by the information regime, so it is our intention in this work to highlight this relationship. The main objective of this research was to analyze the organizational information management actions developed by SISBI/UFRN librarians from the identification of the Information Regime - RI. In this way, it presents as specific objectives: a) to characterize the organizational information management processes carried out by SISBI-UFRN librarians, contextualizing them within the scope of RI; b) identify the relationship between the flow of production and use of organizational information by SISBI-UFRN librarians and RI; c) identify and characterize the elements of the information system that outline the processes of production and use of information by SISBI-UFRN librarians and d) present some recommendations in order to optimize the activities of production and use of organizational information at SISBI/UFRN. Furthermore, it is configured as a social research, whose theoretical foundation is based on the concepts of information regime and information management. The approach used is qualitative, with exploratory and descriptive objectives. The procedure method is the case study, having the SISBI/UFRN as an empirical field. The procedures for data collection used were: bibliographic research and documentary research (indirect documentation) and closed questionnaires and semi-structured interviews (direct documentation). Descriptive statistics and Laurence Bardin's (2011) content analysis technique were used for data analysis. The results present the mapping, identification and characterization of the SISBI/UFRN information regime, highlighting the informative relationships established between the elements of the regime, which characterize the flow of production and use of organizational information in SISBI/UFRN, with librarians of that system. It is concluded that this specific information regime, structures and is structured by the actions of organizational information management carried out by librarians. Finally, as a practical result of the research, we propose a set of recommendations, systematized by the use of the 5W2H tool, in order to optimize the activities of production and use of organizational information carried out by SISBI/UFRN librarians.

11
  • RICARDO ALEXANDRE BASTOS BARROS
  • INTELLIGENCE AUDIT: AN ANALYSIS OF THE CONTRIBUTIONS OF THE GOVERNMENT INTERNAL AUDIT UNIT TO DECISION MAKING AT THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE

  • Advisor : ANDREA VASCONCELOS CARVALHO
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • ROGERIO HEERIQUE DE ARAÚJO JUNIOR
  • Data: Jul 27, 2022


  • Show Abstract
  • The transformations through which government internal audit units have gone through in recent years have approximated them to information asset audits that, in their essence, are consultative audits, due to the need for convergence of good Brazilian standards to international practices. As a result, governmental audits began to focus their efforts on assessment and consultancy in terms of governance, risk management and internal controls. In this sense, the ecological approach to information proposed by Davenport, which emphasizes the information environment in its entirety, with emphasis on culture, behavior and information policy, presents the ideal conditions to collaborate with this change since it emphasizes personal and informational behavior, being concerned not only with providing information, but also facilitating its effective use, helping individuals to search, share, structure and make sense of information. The general objective of this research is to analyze, from the managers' perspective, the contributions of the government internal audit unit of the Federal University of Rio Grande do Norte to the decision-making process. For that, it is intended to characterize the UFRN internal audit unit as a producer of strategic information; to prepare a profile of internal audit and its informational products in the view of UFRN managers; to identify the informational needs of UFRN's senior management members in the decision-making process; verify which elements influence the use or not of audit reports in the decision-making process by UFRN's senior management; and, finally, to identify ways to expand the information needs related to decision-making by the members of UFRN's senior management. To achieve them, a verification of the degree of adherence to procedures and products of the governmental internal audit unit to the classic method proposed by Platt (1974), the principles of production of strategic information, was carried out; interviews with the University's senior management members; and an intervention proposal was elaborated containing recommendations for informational audit products aimed at improving the quality of the products of the governmental internal audit unit, meeting the informational needs of managers and, consequently, the provision of services to society.

12
  • GEILSON DE MACEDO BIBIANO
  • Information management to support decision-making in a public organization by applying a business
    intelligence tool.

  • Advisor : WATTSON JOSE SAENZ PERALES
  • COMMITTEE MEMBERS :
  • WATTSON JOSE SAENZ PERALES
  • PEDRO ALVES BARBOSA NETO
  • WAGNER JUNQUEIRA
  • Data: Aug 2, 2022


  • Show Abstract
  • The information management is necessary for the improvement of decision-making processes and for the achievement of objectives and goals in organizations. In this scenario, it becomes essential to manage the excess of produced information and to deliver those that are useful to decision makers. Thus, this research seeks to develop a Business Intelligence product from the perspective of information management, to support decision-making in the reformulations of academic projects management process in Diretoria de Projetos Acadêmicos - DPA/UFRN. Therefore, the study works specifically through four objectives: 1. Identify the informational needs of the decision-making actors in the investigated process; 2. Model a BI environment to manage the information produced during the reformulations management in academic projects in DPA; 3. Develop an indicator performance panel to support decision making; 4. Validate the developed solution from informational needs of the involved actors. The objectives were achieved through an applied, qualitative and descriptive research, adopting the methodological procedures of the work “DRM, A Design Research Methodology”, by authors Blessing and Chakrabarti (2009). The data collection was carried out through documentary research, bibliographic research, observations and focus groups. The content analysis was based on the work of Bardin (2016). As result, it was obtained a product - an information panel – that was developed using the Microsoft Power BI tool based on GI models and BI methodology. The product fulfilled the information needs of the users, who apply it monitoring the process performance and making decisions aimed to continuous improvement actions, initially.

13
  • LEILANE CLARISSE FERNANDES OLIVEIRA
  • Survey of Training Needs at a Federal University: assessment and consultancy through intelligence audit

  • Advisor : ANDREA VASCONCELOS CARVALHO
  • COMMITTEE MEMBERS :
  • ANDREA VASCONCELOS CARVALHO
  • DANIEL DE ARAUJO MARTINS
  • MARTHA SUZANA CABRAL NUNES
  • Data: Aug 24, 2022


  • Show Abstract
  • A gestão da informação e do conhecimento possui um valor imensurável para as organizações, pois transforma o ambiente, quando é aplicada de forma estratégica no aperfeiçoamento de processos, nos controles organizacionais, no reconhecimento de capitais intelectuais, e, sobretudo nas tomadas de decisões. Nos processos de desenvolvimento de pessoas, as ações de capacitação são fontes propulsoras para a elevação do conhecimento bem como para a evolução contínua do capital intelectual, promovendo crescimento pessoal, profissional e institucional. A UFRN realiza anualmente seu Levantamento de Necessidades de Capacitação (LNC), processo fundamental na identificação das lacunas de conhecimentos, habilidades e atitudes dos servidores para gerar as competências necessárias ao melhor desempenho das unidades e à consecução dos objetivos estratégicos da UFRN. No entanto, apesar da sua notória relevância, percebe-se que em sua etapa de coleta de dados, via formulário on-line no portal SIGRH, há um baixo índice de respostas, aspecto que demanda aperfeiçoamento. Nesse contexto, originou-se o problema que norteia essa pesquisa: Como aperfeiçoar o fluxo informacional do processo de Levantamento das Necessidades de Capacitação (LNC) da UFRN tendo em vista ampliar o índice de participação dos servidores? Assim, a presente pesquisa tem como objetivo geral propor medidas para o aperfeiçoamento do fluxo informacional do processo de Levantamento das Necessidades de Capacitação (LNC) da UFRN a fim de ampliar o índice de participação dos servidores e como objetivos específicos mapear o processo o LNC; analisar a percepção dos profissionais que fazem parte do processo LNC acerca das dificuldades e pontos a serem melhorados no processo; analisar a utilidade dos relatórios informativos resultantes do LNC; averiguar entre as Universidades Federais como estão realizando o LNC; e verificar as causas da baixa taxa de respostas pelos servidores da UFRN ao LNC. Para se alcançar os objetivos será utilizado o método de auditoria de inteligência para obter um diagnóstico completo e criterioso do processo do LNC, identificar possíveis gargalos e propor as melhorias cabíveis. Para tanto, recorre-se à pesquisa bibliográfica, pesquisa documental e questionário. Os dados coletados serão analisados mediante estatística descritiva básica e análise de conteúdo. Assim, esta pesquisa se caracteriza, quanto aos objetivos, como exploratória visto que inicialmente foi necessário para proporcionar maior familiaridade com a problemática, com vistas a torná-la explícita. Após a compreensão do problema, utiliza-se a pesquisa descritiva, pois pretende-se descrever as características do gerenciamento do processo do LNC, evidenciando o acesso e uso dessas informações, mediante o contato direto com os fenômenos de estudo. Quanto aos procedimentos, bibliográfica e levantamento (Survey). E quanto às abordagens do problema, de cunho qualitativo e quantitativo.

14
  • LIZIANNE JULINE DO NASCIMENTO E SILVA MARTINS
  • ACCEPTANCE AND USE OF CLOUD COMPUTING TOOLS: AN STUDY OF THE INFORMATIONAL CONTEXT OF POSTGRADUATE DEPARTMENTS

  • Advisor : DANIEL DE ARAUJO MARTINS
  • COMMITTEE MEMBERS :
  • DANIEL DE ARAUJO MARTINS
  • GABRIELA FIGUEIREDO DIAS
  • PEDRO ALVES BARBOSA NETO
  • Data: Aug 26, 2022


  • Show Abstract
  • Among the Information Technologies (IT) that enable improvements in the performance of informational activities, cloud computing tools stand out. Pillars of the so-called fourth industrial revolution, these tools provide advantages such as online data storage, collaborative work, ease of access and information sharing. However, even in the face of the potential benefits and other possibilities arising from the use of such technology, it is not yet fully understood how these tools are accepted and used by individuals. This gap is also present in the work context of educational institutions, causing organizational efforts and resources to be wasted and promising technologies for improving services to be unusable. In view of this, the present research aimed to describe the acceptance and use of cloud computing in the performance of informational and knowledge activities among technical-administrative officers of Postgraduate secretariats of the Federal University of Rio Grande do Norte. The methodological approach used was based on a quantitative and descriptive approach. As a research strategy, a survey was carried out, through the application of a questionnaire based on the Model of Acceptance and Use of Integrated Technology, TAM 3, in addition to sociodemographic questions, applied to UFRN Postgraduate secretaries, to capture their perceptions with regard to the use and acceptance of cloud computing tools. The population was divided into two groups, who responded to the survey regarding cloud storage tools and document editors, respectively. Data analysis was performed using descriptive statistics, using measures of central tendency and dispersion, in addition to frequency distribution, and a seven-point likert scale to assess the TAM3 constructs. As a result, it was possible to verify, regarding the evaluation of the acceptance of cloud computing by users in the organization, a high incidence and frequency of use. The most used tool typologies were e-mail, followed by storage and finally by cloud document editors, in which the vast majority make use mainly of Google products. Regarding the two models researched, storage and document editors, it was seen that the purposes of use range from general to more specific. Both types of tools reached very similar results with identical or very close acceptance levels. Of the 50 inquiries made based on the TAM3, only 8 obtained slight quantitative differences, with distinction of the degree of acceptance, however, the comparative analysis found that there was no significant difference. Finally, it became evident that the cloud technologies evaluated here are presented with appropriate use and showing that the applications are true allies to the Information and Knowledge Management practiced by the secretaries in their workplaces. Finally, it became evident that the cloud technologies evaluated here are presented with appropriate use, showing that the applications are true allies to the Information and Knowledge Management practiced by the secretaries in their workplaces. A plan was also developed to strengthen the use and acceptance of cloud computing tools, with the help of the Project Model Canvas tool, aiming to improve the use of the cloud computing typologies studied and, consequently, the structuring of excellence of the Postgraduate programs.

15
  • FRANCISCO TONY ERICK GERMANO
  • Information Management in the public procurement process at the Universidade Federal Rural do Semi-Árido: a case study in outsourced service contracts

  • Advisor : WATTSON JOSE SAENZ PERALES
  • COMMITTEE MEMBERS :
  • ANTONIO ERIVANDO XAVIER JÚNIOR
  • LUCIANA DE ALBUQUERQUE MOREIRA
  • WATTSON JOSE SAENZ PERALES
  • Data: Sep 1, 2022


  • Show Abstract
  • As contratações públicas tem sido pauta de discussões cada vez mais aprofundadas por parte do governo, órgãos controladores e sociedade civil. A importância dessa temática está relacionada ao grande volume de recursos financeiros que são empregados todos os anos para aquisição de bens e serviços pelos órgãos públicos, impactando diretamente nas contas públicas. Além disso, esses processos se caracterizam por ter uma forte burocracia e complexidade, com uma grande quantidade de informações geridas, provenientes tanto do ambiente interno como externo da organização. Isso ocasiona, por muitas vezes, a realização de contratações ineficazes e que não atingem os objetivos propostos. Na Universidade Federal Rural do Semi-Árido, os processos de contratações de serviços correspondem a quase 30% das despesas empenhadas pelo órgão nos anos de 2019 e 2020, evidenciando a sua relevância no âmbito da instituição. Dessa forma, esta pesquisa visa contribuir com a melhoria do processo de contratação pública de serviços terceirizados da instituição tendo como base a gestão da informação. A gestão da informação tem o potencial de proporcionar melhorias na eficiência dos processos de aquisições de materiais e serviços e auxiliar o tomador decisão na observância dos limites legais impostos pela legislação. O percurso metodológico da pesquisa seguiu uma abordagem qualitativa, exploratória e o método de procedimento escolhido foi o estudo de caso. Dessa forma, para que os objetivos propostos sejam atingidos, a coleta de dados partiu da pesquisa bibliográfica, em que se revisou publicações que compreendem as temáticas de gestão da informação e do processo de contratação púbica no Brasil. Foram também aplicadas entrevistas semiestruturadas com os responsáveis pelo processo de contratação da instituição e os fiscais dos contratos firmados após a contratação, além de pesquisa documental. Após a coleta de dados, eles foram analisados e categorizados conforme as etapas do processo de gestão da informação, além da triangulação dos dados obtidos na pesquisa bibliográfica, entrevistas e pesquisa documental. Ao final do estudo, foi possível caracterizar e mapear os processos e subprocessos da contratação de serviços na instituição, identificando como ocorre o processo de Gestão da Informação nas fases interna e externa de contratação pública, subsidiando a proposição de produtos e serviços informacionais que contribuam para a melhoria da eficiência dos contratos firmados.

2021
Dissertations
1
  • ALESSANDRA STEFANE CÂNDIDO ELIAS DA TRINDADE
  • Creativity and serendipity in the university libraries products and services innovation

  • Advisor : FERNANDO LUIZ VECHIATO
  • COMMITTEE MEMBERS :
  • ANA CLARA CÂNDIDO
  • ANDREA VASCONCELOS CARVALHO
  • FERNANDO LUIZ VECHIATO
  • Data: Dec 16, 2021


  • Show Abstract
  • Social and technological changes influence the usars (informational subjects) needs in
    university libraries. With this, these organizations need to innovate (adapt and create)
    their products and services to meet these needs and, therefore, maintain their clientele,
    attract new users and fulfill their role. In the light of the above, our study has as a
    general objective: To develop a booklet that presents recommendations that considers
    aspects of creativity and serendipity in the process of university libraries products and
    services innovation. Regarding the methodological path, in this study we have as
    universe of research the librarians, who work in northeastern Brazilian federal
    universities libraries, for sample we selected one university of each state, as an approach
    method, we used the inductive method of procedure field study and three methods of
    data collection, i.e.: bibliographic, questionnaire and daily record of serendipity
    experiences. The results indicate that serendipity is a phenomenon that favors the
    conception of creative ideas, and therefore contributes to the innovation process. There
    are tools and practices that favor the creative/innovative process and the occurrence of
    serendipity experiences. It is concluded that serendipity and creativity must be
    observed in the process of innovation of products and services of university libraries.
    And the factors that favor serendipity, creativity and innovation in the organizational
    context must be observed and managed.

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