Given the importance of constantly improving the execution of its institutional processes, the Federal University of Rio Grande do Norte (UFRN) makes systematic use of technology through the institution's existing Integrated Management and Services Systems (SIGS). In this context, the probationary period (PE) process, which is of great importance to the careers of the institution's civil servants, has not yet been computerized. Considering the need to computerize this process, this dissertation aimed to understand and define the functionalities needed to develop a computerized module to support the management of this process, with a view to proposing it. Specifically: a) To understand the guidelines, conditions and restrictions that regulate the probationary period; b) To map the flow of activities and the flow of information in the PE process at UFRN; c) To identify the information needs of the players involved in the PE process at UFRN; d) To model the functionalities of the PE module in the Integrated Human Resources Management System (SIGRH). To achieve these objectives, a qualitative, descriptive, prescriptive and applied study was carried out, based on information management and process management in an institutional process, based on a case study. As for the instruments used to collect the data, documentary research was carried out, interviews were conducted with the players in the process and a focus group was held for validation purposes. Bardin's (2016) content analysis technique was used to analyze the data. This technique was adapted to analyze the different sets of data generated by each collection strategy. Finally, the results of this study provided a better understanding of this process, identifying difficulties and possibilities for improvement, as well as corroborating the need to computerize it using a module to manage it. As a way of helping to improve the management of the process of monitoring, analyzing and approving the probationary period of UFRN civil servants, a list of 13 functionalities was drawn up, in line with the premises of information management and process management, which could make up this computerized module. These functionalities were designed, detailed and structured in accordance with the systems development policies defined by the SIGS. To this end, each of the 13 functionalities was detailed and specified using the following parameters: pre- and post-conditions; main, alternative and exception flows; data blocks and business rules. As a limitation, it was not possible to include a larger proportion of the actors who work directly or indirectly in this process, due to the large number of civil servants who make up this population. Furthermore, the particularities of the institution which was the locus of this study, while favouring the proposition of a list of functionalities representative of its reality, diminish the possibility of generalizing the results obtained. The results obtained could support the implementation of a future computerized EP module by UFRN, as well as serving as a basis for other federal bodies interested in developing a system to support the management of this important process, taking into account the particularities of each body.

The increasing changes and restructuring experienced by museums, cultural centers and educational services since the second half of the 20th century have significantly impacted the social, educational and representative aspects of society. These transformations have altered the way institutions are perceived by the public and led to the articulation of their work with the community and the territory. This is done through the dissemination of cultural information and the implementation of cultural mediation strategies, which aim to create inclusive, participatory, dynamic and reflective spaces for dialogue. In this sense, this dissertation aims to explore strategies to expand the university community's access to art exhibitions held at the Conviv'Art Gallery of the Art and Culture Center of the Federal University of Rio Grande do Norte. To this end, it seeks to characterize the Conviv'Art Gallery, indicating its respective historical-organizational elements, as well as to identify the main factors that contribute to the low visitation of the university public to the gallery. Likewise, the aforementioned work seeks to develop an intervention proposal that encourages the participation of the university public in the Visual Arts exhibitions of the Conviv'Art Gallery. The methodological path has an empirical research, which included the observation of cultural mediation as a means of attracting university public and the application of a questionnaire, resulting from a significant experience for the public, which has enhanced the construction of knowledge and the learning process.

The "information explosion" brought about by the digital age and propelled by the evolution of the internet has yielded significant benefits, but it also presents ethical and practical challenges in managing a massive volume of data. While these advancements bring gains, the excessive volume of information can hinder the retrieval of relevant data, requiring specific skills for the proper use of available resources. The development of information literacy among retired civil servants can contribute to achieving quality of life, citizenship, freedom, human development, emancipation, and other capabilities in the effective use of informational resources (Lucca; Vianna; Vitorino, 2018). Therefore, this study aimed to analyze the information literacy of retired civil servants at the Federal University of Rio Grande do Norte (UFRN) in using the SouGov application, a tool that facilitates the management of personal and functional information. To achieve this objective, the methodology adopted in this research was descriptive and exploratory, employing a quantitative- qualitative approach. Data collection was conducted through a questionnaire, and its analysis was performed using content analysis and descriptive statistics, aiming to identify patterns and relationships among the collected information. The data analysis revealed nuances and patterns that highlighted the need for the creation of a training program targeting this audience, aiming at their digital inclusion as well as the development of competencies and skills that promote more informed decision-making, fostering the inclusion and active participation of retired civil servants in contemporary society

Access to public information is a fundamental right of every citizen, and active transparency is one of the primary means of ensuring this right. Active transparency involves the proactive disclosure of public information, without the need for formal requests. One of the strategies to promote it is the Open Data Policy, which encourages the availability of public data in open and freely usable formats. In this context, budgetary, financial, and accounting information stands out in public administration due to its relevance to society. This study aimed to evaluate the relationship between the elements of informational culture at PROAD/UFRN and its contribution to the active transparency of budgetary, financial, and accounting information, with a focus on compliance with the open data policy. Methodologically, the research is qualitative, exploratory, and inductive, using the case study as the procedural method. Data collection involved bibliographic and documentary research, as well as interviews, analyzed through documentary and content analysis, following Bardin's approach. The results indicate the existence of a culture of active transparency at PROAD/UFRN, although there is potential for strengthening, particularly regarding to inducing the provision of information in open format on the Open Data Portal. Informational behaviors at PROAD were identified that could contribute more significantly to the effectiveness of UFRN's Open Data Policy, but improvements are still needed. There is an informational culture oriented toward active transparency, but this culture can be enhanced in terms of open data itself. It is concluded that it is necessary to strengthen the informational culture at PROAD/UFRN, particularly in promoting the availability of open data, as a way to enhance the effectiveness of active transparency. As a contribution, an intervention is proposed to improve PROAD's informational culture and the active transparency of budgetary, financial, and accounting information in open data format.

Information overload has brought out the need for improvement on individual knowledge and information management skills, as well as in the use of technological tools to support these processes. Personal knowledge and information management is a recent approach that combines the subjects personal information management, personal knowledge management and information literacy. Thus, the general objective of this study is to analyze the personal knowledge and information management of department secretaries at the Federal University of Rio Grande do Norte (UFRN). To achieve this objective, the following specific objectives were outlined: (i) Describe the personal knowledge and information management process of secretaries; (ii) Verify the difficulties and potential of secretaries in the management of personal knowledge and information; (iii) Propose strategies to improve personal knowledge and information management of secretaries. The objectives were achieved through an applied research of a descriptive and exploratory nature with a quantitative and qualitative approach, carried out through field research. Data collection was accomplished using questionnaires from sixty-six technical administrative staff working in secretariats of academic departments on the central campus of UFRN. The analysis of the collected data was fulfilled by using descriptive statistics and content analysis. It was observed that the mean scores on the general PKIM scale and its domains ranged from medium to very high values within the scale. There was a preference for contact with other people in the Search domain, and it was possible to determine wich virtual environments were considered the easiest and wich were the most difficult to locate instructional information. In the Organization domain, there was greater satisfaction with the storage structure on a personal computer/HD and dissatisfaction and low use of physical folder structures or paper printouts and notes in notebooks or binders. There was a preference for sharing information and knowledge virtually. Most participants responded that they did not have an instruction manual in their unit. From content analysis, it was possible to identify weaknesses in the search domain, in the use of digital sources, as well as in the organization, sharing and creation domains. For each difficulty highlighted, improvement strategies were outlined, such as the Unit Manual Model, the proposed Standards and Procedures module in SIPAC and the proposed PKIM Training Course. The high scores on PKIM scale suggests that the PKIM self-assessment scale is not very sensitive in identifying the difficulties faced. Thus, we propose that future studies be carried out that prioritize qualitative research methods, and that other administrative technicians research groups be considered, such as secretaries of undergraduate and postgraduate courses.

This research is about the relationship between information systems (ERP) and informational behavior of users, seeking to answer the following question: what are the barriers and obstacles to the implementation of information systems (ERP) from the user's point of view? To this end, the general objective is to identify the main barriers that impact the implementation of information systems (ERP) from the user's perspective. Specifically, the study establishes five objectives: (1) to understand previous studies on the research theme; (2) to know the reality of the company object of study related to the Information Systems (ERP) and its users; (3) collect reports from users involved in the process implementing of these systems in the company under
study; (4) map, based on the results found, the main barriers that impact the implementation of systems; (5) propose an information systems implementation policy considering the gaps identified in the mapping. In order to achieve these goals, it uses descriptive research with an applied nature, a qualitative approach and a monographic perspective. Studying the case in depth, the techniques employed for data collection are documentary research, questionnaires, and interviews. To interpret the empirical material, it was based on Bardin's content analysis (1979) and, from this, it was possible to define, under the user's perspective, the main factors to the implementation of an integrated information system and how these factors were converted in barriers according their vision. The results indicate that the barriers perceived by users are related to the three dimensions proposed in Wilson's model (1989) – personal, social and environmental –, with the participants' informational behavior being directly affected by the relationship between the perceived personal and social barriers in relation to the roles they played within the context in which they were inserted. In this
way, it was possible to suggest the elaboration of a guide for implementing an integrated information system, providing concrete material for use and consultation. 

Today's organizations need to check that the information used to support their organizational systems and decisions is of good quality, as well as checking that the workforce they have is sufficient to fully meet their demands. To this end, the federal government has the Workforce Sizing Reference Model (WDS), which aims to define the ideal number of people for each work unit to carry out its tasks. Information on work units is the main input for applying this model, and its quality is essential for the results generated to be close to reality and contribute to an assertive people management decision-making process. Thus, the problem guiding this research is: How is the information used to fill in the UFRN's DFT characterized from the point of view of information quality attributes? The general objective of this study is to audit the quality of the information used to fill in the DFT reference model at UFRN. In order to achieve these objectives, the following specific objectives were outlined: a) Identify the attributes of information quality according to the relevant literature; b) Verify the correctness of filling in the information in the DFT reports; c) Verify the perception of the producers of the information in relation to the attributes of information quality when filling in the DFT; d) Identify the main difficulties experienced during the process of filling in the information in the DFT; and, e) Propose  recommendations to help overcome the main difficulties related to filling in the information, in order to contribute to improving the quality of the information used in the DFT at UFRN. This research is of an applied, descriptive/exploratory nature with a mixed approach quantitative/qualitative). With regard to research techniques, the intelligence audit method developed by Carvalho (2022) was used as a guide, along with bibliographical and documentary research and the application of a questionnaire inspired by the PSP/IQ Model by Kahn, Strong and Wang (2002). Descriptive statistics and the content analysis technique were used to analyze the data. The results point to relative agreement among the information producers regarding the presence of the information quality attributes studied in the information used in the DFT, so that they were ranked from worst to best. These results suggest that there is a need to improve the quality of information related to these attributes, especially those of timeliness and accessibility, which received the lowest levels of agreement among those surveyed. Finally, it can be concluded that the objectives were fully achieved, and the results obtained can be used to improve the quality of information used in the UFRN's DFT, shedding light on the debate on the subject in the institution, as well as in the Federal Public Administration, in order to enable improvements to be made to the DFT's information in the agencies, contributing to improving the allocation of personnel in the public service and increasing efficiency in the provision of services to society.

Universities as non-profit institutions aim to act as facilitators in the production of new knowledge, techniques and the promotion of methodologies that can potentially generate social, political and economic innovation. To fulfill these purposes, these organizations must apply communication strategies and the application of technological resources to disseminate research results, among other strategies. At the center of this process is scholarly communication, which acts as an important action for the dissemination of scientific information among peers and society in general. However, this process may present some limitations of varying nature, which may compromise scientific dissemination in a broad and effective way for the benefit of society. In this scenario, public science communication and scientific knowledge management appear and gain relevance and can be used as strategies to resolve these limitations. Considering the above, this research involves a study in two dimensions, one theoretical, in which it deals with a framework focused on the knowledge of operational concepts such as scholarly communication, scientific knowledge management and public communication of science and in its practical dimension , focuses on the empirical study of scientific communication practices and analysis of the incorporation of public science communication actions by research groups at the Biosciences Center of the Federal University of Rio Grande do Norte (UFRN) with the purpose of prepare a guide to good practices in this area. The methodology used in terms of nature was qualitative and quantitative, being exploratory-descriptive in accordance with the objectives. To describe and explain the phenomena a mixed research was carried out using the inductive approach method and the monographic procedure. Data collection was carried out through semi-structured questionnaires applied to the research group leaders of the Biosciences Center. Results indicate that the research groups at the aforementioned center cover a wide range of scientific areas. Regarding scientific communication practices, respondents indicate that they prefer to publish their results in peer-reviewed journals and through event annals. Other results highlight the lack of knowledge on the part of 47.8% of the community regarding the concept and practices of public science communication and also recognition of the need to improve scientific dissemination actions in this studied context. In view of the above, this study sought to contribute to the proposition of a guide of good practices for promoting scientific dissemination actions and internalization of public science communication practices in the aforementioned center with the potential to be applied in other contexts with similar objectives.

Organizations have become large information centers and there are many purposes that justify the processing of data by companies. Information can be a relevant asset in organizations, when treated correctly during its life cycle, it adds value and becomes relevant to organizational processes, this fact strengthens the possibility of companies’ success. But the constant use of mass data, if not well managed, is capable of causing irreparable damage to society, it is necessary to take care of the data to avoid misuse by unauthorized people. For this purpose, the General Data Protection Law (LGPD) comes into force in Brazil. Thus, this research addresses how the area of Information Security contributes to LGPD compliance in the Liga Norte Riograndense Contra o Câncer (LIGA) hospital network. With the aim of proposing actions to adapt the General Data Protection Law, through the application of Information Security guidelines to employees of the Liga Norte Riograndense Contra o Câncer, through Business Process Management. Specifically, it aims to: a) Identify personal and sensitive personal data that are used in LIGA sectors and in which processes; b) Map the processes that are linked to personal and sensitive personal data; c) Adapt irregular processes mapped in accordance with the LGPD, based on a Business Process Management (BPM) methodology; d) Propose a checklist with recommendations for projects to adapt to LGPD in hospitals. The theoretical framework is formed by the historical and conceptual contextualization of the themes: General Data Protection Law, information security, business process management, as well as highlighting data protection in the healthcare area. Exploratory in nature, the research uses inductive and case study methods, applying data collection techniques: action research, standardized interviews using forms and business process management. The forms was created with the participation of the LIGA Data Protection Committee, made up of a multidisciplinary team from the institution. The universe is made up of forty-one sectors, distributed across four major areas: patient experience coordination, medical coordination, infrastructure coordination and oncology school. It presents a general analysis of LIGA, with regard to the processing of data carried out in the sectors with the LGPD guidelines, identifies irregular processes and guides, based on phases and stages of the BPM, the compliance of the processes with the Law. As an intervention project, it proposed a check list with recommendations based on Information Security and LGPD for hospitals of the same size or similar to LIGA. It is concluded that LIGA has good maturity in most stages of the information life cycle in its processes, but points such as storage, storage period and disposal need attention. The need to insert new activities into existing processes and create new processes to meet the institution’s compliance with the LGPD was noted. 

Informational excess and Artificial Intelligence (AI) are paradigmatic phenomena of current times. Information professionals see AI applications as an ally in dealing with the anguish caused by cognitive overload, whether by optimizing access to data repositories or through the processing and organization of information. This study aimed to prototype a virtual agent capable of offering automated service to users of the Per diem and Ticket Concession Sector at the Federal University of Rio Grande do Norte (UFRN), in order to satisfy their basic informational needs regarding the payment process. daily allowance and purchase of air tickets on behalf of the Institution. The prototyping strategy adopted in this work was inspired by the Design Science Research (DSR) research method, which has been developed as a way of providing relevance and scientific rigor to the study that deals with the design and construction of artifacts. Data collection was made possible by documentary research procedures (carried out in remote user support records) and questionnaire (applied to staff who collaborate in the process of granting daily allowances and tickets). The analysis of the collected data made it possible to identify the main demands for information from the user served by remote support, as well as a survey of the administrative sectors participating in the granting of daily allowances and tickets at UFRN. Having gathered the necessary elements for prototyping, a navigation-based chatbot was delivered, built with the help of a commercial development platform, being accessible through an instant messaging application that is increasingly used. At the end of the study, an assessment is made of what was carried out, indicating actions for the evolution of the virtual agent, improvements to be implemented in the development methodology and suggestions for future work, such as carrying out an evaluative study of the constructed virtual agent with the participation of collaborators and users.em.

This study proposes an innovative approach within the context of community libraries, focusing on the development of information literacy and the promotion of reading through gamification as a relevant element. The research takes place at the Fé, Alegria e Esperança Community Library, part of the Fé e Alegria Foundation of Brazil, a reference facility for the Boa Esperança community in the city of Natal, Rio Grande do Norte, Brazil. This library carries out various reading promotion activities and stimulates the development of information literacy, targeting the students involved in the institution’s projects. In this context, the information practices are based on an institutional document with a theme matrix related to social coexistence and the rights of children and youth. Within this framework, gamification, defined as the use of game elements in non-game contexts, emerges as a strategy to enhance the motivation and engagement of the library’s users. Therefore, the general objective of this research is to propose a practical guide for gamified activities to develop information literacy and promote reading among users of the Fé, Alegria e Esperança Community Library, part of the Fé e Alegria Foundation of Brazil. The specific objectives outlined are: To define the gamification model to develop the gamified activities and their elements; To develop a set of gamified activities appropriate for the community library’s context; To test the gamified activities with a pilot group of library users to evaluate their effectiveness and usability; To create the guide, including descriptions of the gamified activities, instructions, and supporting materials. Methodological procedures pertinent to exploratory, descriptive, and applied research with an action research approach were used. The study includes techniques such as bibliographic research and participant observation, with tests of gamified activities conducted with a pilot group of library users, based on the modeling created by Ivanio Dickmann. As partial results, the modeling of four gamified activities is presented. The scientific relevance of this research lies in its potential to serve as a reference for other institutions of the same kind, interested in promoting the holistic development of their users through innovative and socially engaged strategies.

Several social, economic, political and technological transformations have profoundly impacted higher education, changing the way students learn, institutions operate and knowledge is generated and disseminated. The rapid pace of change continues to challenge universities to adapt and innovate to meet the demands of the 21st century. In view of this, UFRN has been promoting the updating of the Pedagogical Course Projects (PPC), which is a strategic document to guide the training of students and which must be in line with federal and institutional regulations that regulate Higher Education. This process is complex, made up of different flows of information, in which different actors, instances and documents participate. This complexity and the scarcity of guiding documents can be reasons for delays in the progress of processes that have been noticed in the last three years. In view of this, the general objective of the dissertation is to propose a communication product that promotes knowledge about the process of preparing projects for UFRN undergraduate courses and their information flows. The specific objectives are: a) Analyze institutional guidelines for the preparation and updating of PPCs; b) Map the information flows of the PPC preparation/update process; c) Identify the elements of governance information in the process of preparing/updating the PPC; d) Define structure and contents of the booklet. This research is qualitative in nature, with descriptive and applied objectives. The research methods used will be bibliographical research, documentary research and data collection, through interviews with the Director of Pedagogical Development. The IDEF0 and DSM tools were applied to map information flows. The results made it possible to clarify how information flows occur during PPC updating and to propose a booklet that explains these processes so that they can be completed successfully.

The process of recording and monitoring workplace accidents at the Federal University of Rio Grande do Norte (UFRN) provides the institution with statistical, epidemiological, labor, and social information, in addition to enabling an analysis of the conditions in which the accident occurred. From 2019 to 2023, 224 workplace accident reports were registered, highlighting the need for attention from the institution. This volume demonstrates the necessity of developing strategies that allow for monitoring the process and making decisions based on high-quality information. These strategies, when implemented systematically and consistently, enhance the efficiency, effectiveness, and, most importantly, the efficacy of the occupational health and safety sector, which is responsible for analyzing and consequently preventing accidents. In this context, this study posed the question: to what extent do existing problems in the information flow of the workplace accident reporting and monitoring process at UFRN interfere with the quality and speed of accident analysis and the adoption of preventive measures? To answer this question, the research aims to propose measures to improve the information flow in the workplace accident reporting and monitoring process at UFRN, prioritizing aspects of clarity and completeness of the information as well as process speed. Specifically, it aims to: a) Describe and characterize the informational flow in the workplace accident reporting and monitoring process; b) Identify occurrences that may interfere with the clarity and completeness of the information and the speed of communication, analysis of workplace accidents, and the adoption of measures for their prevention; and c) Propose informational products that contribute to managing the workplace accident reporting and monitoring process. To achieve these objectives, qualitative, descriptive research was conducted, based on information management in an organizational process through a case study. Data were collected using questionnaires, semi-structured interviews, and document analysis. The analysis was guided by the qualitative content approach, as outlined by Bardin (2011), complemented by data triangulation. The results revealed a lack of clarity and completeness in the information related to the process steps, creating barriers in the informational flow and compromising speed. Additionally, the study identified the absence of institutional standards for task execution during the analysis stages and deficiencies in accident data communication, which hinder proper monitoring. Thus, this study proposes improvements for the investigated institution by enhancing the informational flow of the process. It seeks to establish a collaborative approach among the teams responsible for analyzing and monitoring workplace accidents. It is concluded that the proposed enhancement should be implemented, taking into account the identified informational needs, aligned with the use of the created informational products, and focusing on the promotion of continuous improvements.

The following master's research stems from the need for the Nucleo Temático da Seca e Semiarido do Rio Grande do Norte (NUT-Seca) of the Federal University of Rio Grande do Norte to (re)assume with a critical perspective the axis of knowledge networks – as a mechanism of knowledge management strategy – around the domain of drought and semi-arid conditions to reinstate itself as a dynamic research agent in the field. For this purpose, the objective of the research was to carry out a mapping of specialized knowledge networks in the field of drought and semi-arid conditions that allow subsidizing proposals for knowledge management. The research mobilizes a theoretical framework that has as axes the social, situated, and contextual nature of knowledge; a critical perspective on Knowledge Management and the importance of the territory to anchor strategic analyses, as well as conceptual aspects on social networks and knowledge networks. As a methodological approach, Domain Analysis is used, considering its emphasis on exploring the social contexts of knowledge production and communication, in addition to its agents, documents and communication flows. As a result, the structure, components and characteristics were identified, as well as represented in the form of science maps informal and formal networks around the dry and semi-arid domain, elaborated from bibliometric methods and Social Network Analysis. Among the mapped networks are networks of co-authorship, co-citation, bibliographic coupling, and research groups. Based on these results, knowledge management strategies are proposed at NUT-Seca, based on academic partnerships, collaboration in networks and information products and services around the drought and semi-arid region.

Contemporary society requires from individuals to acquire new knowledge, skills and attitudes that can be configured as a competitive differential in the organizations where they are inserted. In this scenario, it emerges management models with a focus on people's intellectual capacity, such as Knowledge Management (KM) and Management by Competencies (MbyC). This study is going to investigate the contribution of KM as a strategy for MbyC, in the context of the Library System (SISBI – in Portuguese language), of the Federal University of Rio Grande do Norte (UFRN). Therefore, it presents as general objective: to analyze the professional competences of SISBI librarians, in the light of KM. With the purpose of reaching the general objective, the following specific objectives were listed: a) to identify the librarians’ main professional competences; b) describe the professional competences that need to be developed; c) point out factors that support the development of professional competences and d) recommend the creation of a librarians’ competence bank for SISBI/UFRN. Therefore, the quadripolar method was used as a methodology, since it is an applied research, with a descriptive purpose, with an exploratory character and a qualitative approach, in the area of Information Science, whose data was collected through semi-structured interviews carried out with fifteen librarians with a coordination role or who previously performed such role. To interpret the collected data, Bardin's content analysis was used. Finally, through the results achieved, the research culminated in an intervention proposal that suggested the creation of a competence bank for SISBI/UFRN, which will enable the location of professional knowledge of librarians, constituting an important tool of KM for the aforementioned Library System, which can guide actions such as more assertive decision-making.

Competency-based management is a people-centered way of managing based on knowledge, skills and attitudes. Thus, the objective of this research is to analyze the core competencies of assistants in the library system at the Federal University of Rio Grande do Norte (UFRN), aligning them with the development of management by competence. The centrality of assistants was due to the fact that they are of paramount importance for the functioning of libraries, sometimes even being in greater numbers than librarians in these spaces. However, in the academic literature they are very little studied. To this end, the following specific objectives were assigned: a) to identify in the normative documents of the UFRN library system the services and work attributions destined to library assistants; b) characterize the profile of librarian managers who work in the UFRN library system, as well as the personal, professional and information skills considered important for the assistants' work performance; c) characterize the profile of the assistants who work in the UFRN library system, as well as their personal, professional and information skills; d) identify the demands for continuing education for the assistants from the librarian managers and the assistants themselves; e) propose recommendations for improving the professional performance of UFRN library assistants. In the theoretical context, a literature review is presented with emphasis on the themes: university libraries, management by competences; professional competence; personal competence; and information literacy, as well as documentary research on documents related to service routines established by the library system. The research methodology is characterized as an exploratory research of the descriptive type, which used as procedures the bibliographical research, documental research, case study, and questionnaire destined to the assistants and the librarians who manage the libraries. For data analysis, basic descriptive statistics and the Content Analysis technique were used. Nineteen questionnaires were answered by the managing librarians and 29 questionnaires by the assistants of several libraries that make up the UFRN library system. Based on the results of the research and the bibliographic survey, an action plan was prepared with recommendations for improving the professional performance of library assistants based on the methodological and theoretical constructs of management by competence.

With the increasing complexity of professional and business environments, information and knowledge are essential resources for adaptation, learning and innovation. In this context, effective knowledge management in public administration helps organizations to face new challenges, implement innovative management practices and improve the quality of public processes, products and services for the benefit of the citizen-user and society in general. Considering that the output of a server that owns the mastery of organizational processes represents loss of organizational knowledge and requires new investments and time for training, the research problem presents itself with the following question: how to manage the risk of loss of knowledge in the context of a federal institute of education? Thus, the general objective of this research is to audit the risks of loss of knowledge considering the types of movement and output of servers of the Federal Institute of Education, Science and Technology of Rio Grande do Norte - Campus Natal Central. The achievement of this objective is through the following specific objectives: a) identify the causes of loss of knowledge; b) classify the risks of loss of knowledge; c) identify the perception of the importance of knowledge management tools and practices; and d) propose actions, tools and practices applicable to risk management and loss of knowledge. For this, the intelligence audit method proposed by Carvalho (2022) was used. The research had as approach method the inductive method, with statistical and monographic procedures. From the point of view of objectives, it is characterized as descriptive and with regard to nature as applied research. As for research techniques, bibliographic research, documentary research, questionnaire application and interviews were used. Data analysis was based on descriptive statistics and content analysis. Based on this, it was possible to identify that the main risk of loss of knowledge occurs due to retirement. To mitigate the risks of loss of knowledge identified, a guide to implementing recommendations based on knowledge management tools and practices is presented.

The professional master's degree is a modality at postgraduate level that offers professionals the necessary qualification to improve their skills, not only academic but also practical. Thus, teaching modalities in this level seek to overcome a gap observed in their field of activity and in order to develop a technical product that contributes to the improvement bringing innovation to the field. The theme of this research is centered on the technical interventions proposed by graduates of the Professional Master's Program in Information and Knowledge Management at the Federal University of Rio Grande do Norte in Brazil. It considers works completed from 2017 and 2018. The study aimed to carry out a diagnosis and mapping these productions in order to identify the characteristics, contexts of application, thematic areas, possible barriers in their implementations in relation to the referred products/intervention proposals, among other aspects. The methodology was qualitative and quantitative, being exploratory- descriptive in accordance with the objectives. As for the technical procedures, it was based on a case study using direct and indirect documentation. Thus, the technique of extensive direct observation was applies. An online survey via questionnaire was used as an instrument for collecting data with graduates of the Program in the time frame. The results were interpreted based on the content analysis technique. Thus, it is concluded that the analysis of this mapping will serve as a subsidy for the decision- making of the referred Program and Institution involved and of potential interest for programs with similar profiles and objectives.

Topics related to public transparency, access to information, personal data protection, and privacy have gained greater prominence after the promulgation of the Brazilian Federal Constitution of 1988. Along with the development of information and communication technologies (ICTs), the Brazilian state has formulated a series of norms, laws, and policies aiming to meet constitutional precepts and satisfy society's demands. In this scenario, we can mention the Access to Information Law (LAI), the General Data Protection Law (LGPD), as well as the National Open Data Policy initiated by the federal government that motivated the creation of the Open Data Plan (PDA) of the Federal University of Rio Grande do Norte (UFRN). The objective of this work is to propose improvements to the Open Data Plan of the Federal University of Rio Grande do Norte, based on the Access to Information Law and the General Data Protection Law. Regarding the methodology, the research has a qualitative nature, with exploratory objectives, and is developed from a case study. The literature review presents topics related to public transparency, access to information, privacy rights, data protection, and open data policy, with an emphasis on the Access to Information Law, the General Data Protection Law, and the Open Data Plan of UFRN. Documentary research was used for data collection. Data analysis was performed using the content analysis technique. The research results pointed to a greater conformity between the PDA and the LAI, while regarding the LGPD, a more unconcerned approach of the PDA was observed, presenting lower adherence. The PDA presented a correspondence of 11 (eleven) categories regarding the LAI, reflecting a rate of 73.33%. Regarding the LGPD, the Plan presented correspondence of 03 (three) categories, representing only 23.07% of adherence, indicating a low convergence rate between the studied materials. At the intervention level, the aim was to provide a plan containing 06 (six) actions to contribute to the process of updating the PDA, allowing for better alignment of the Plan with the studied legislation.

Increasingly, citizens have actively participated in public management, this protagonist role has been greatly strengthened with the opening of government data that encourages social control and fosters democratic accountability by enabling an evaluation of the public administration's actions and their respective consonance with the achievement of social objectives that are crucial for the effective exercise of citizenship. Under this perspective that combines the dissemination of information to the consolidation of democracy, this dissertation aims to analyze the demands of the Platform Fala.BR - Access to Information Law (LAI) for the years 2019, 2020 and 2021 in order to suggest the creation of new datasets in open format on the Open Data Portal of the Federal University of Rio Grande do Norte. The research is grounded in theoretical, conceptual aspects and in critical and correlational approaches about public transparency and open data. As for the research's methodological procedures, this is a descriptive exploratory study that used indirect documentation as a technical procedure, which was carried out through the documentary research technique. Bibliographic research was also used to substantiate the study, and the content analysis proposed by Bardin (2011), which guided the identification of the themes most required by citizens that could be made available in open format. Considering the analysis carried out, the research brought as a result a possibility of significant expansion of the data available on the Open Data Portal of the Federal University of Rio Grande do Norte, which included the creation of two new groups, nineteen new sets, as well as the improvement of six sets of existing open data from the insertion of new information. It is envisioned that this research will lead to an increase in the promotion of transparency within the Federal University of Rio Grande do Norte by enhancing citizens' access to information and, consequently, social participation, as well as by providing a referential basis that may inform the creation of the next Open Data Plan. Under this perspective, it is expected that this study, which serves as a beacon for the improvement of the disclosure of open government data, contributes to corroborate the importance of this type of data as an instrument of realization of fundamental rights which precepts human dignity, freedom and equality and which are the mainstay of the democratic rule of law.

Faced with the constant need to improve its management of technical-administrative personnel, the Federal University of Rio Grande do Norte established on September 26, 2013 its own Committee on Technical-Administrative Personnel in Education – CPPTAE, through Resolution No. 041/ 2013 – CONSAD, linked to the Dean of People Management. Among the activities carried out by the commission, the process of distributing vacancies stands out, which has extreme strategic importance in the management of human resources at UFRN. This work aims to evaluate the quality of the information used in the process of distributing vacancies for technical-administrative employees at UFRN, considering the perspective of CPPTAE members. As specific objectives, the research aims to collect information used by CPPTAE members in making decisions regarding the vacancy distribution process; measure the quality level of information inserted in this context through the categorization of attributes; identify the points of deficiency and strength of each of the proven information from the perspective of the committee members; and propose improvements on the attributes assessed as deficient based on the diagnosis carried out, in order to optimize the process of distributing vacancies in the institution. The approach method used in the research is inductive, as the characteristics are observed and analyzed seeking to discover the causes of their manifestation. Regarding its nature, this work can be defined as applied social research with a mixed or quantitative and qualitative approach. As for the objectives, it is described as descriptive and exploratory. The universe is made up of CPPTAE members, all of whom belong to the UFRN staff and direct participants in the vacancy distribution process. Regarding data collection techniques, documentary research was initially used with the aim of defining what information is used to make decisions in the vacancy distribution process. Next, a questionnaire was developed based on the PSP/IQ Model, by Lee at al (2002), and applied to all CPPTAE members to measure the level of quality of the information evaluated. Finally, a focus group was held with a sample selected from among the participating members, with the purpose of complementing the analysis of information quality attributes diagnosed with insufficient levels and proposing improvements for each of them. To analyze the quantitative and qualitative data, descriptive statistics and coding were used. The research demonstrated the presence of deficient information quality attributes in the three documents evaluated and, subsequently, constructed an intervention proposal with suggestions for improvements for each of them, with guidance from Situational Strategic Planning (PES). It is expected that the indications for improvement presented here will contribute to generating in CPPTAE the initiative to face the challenges posed and, thus, be able to improve the institution's entire vacancy distribution process, generating as a consequence an increase in quality in the management of people the entire UFRN.

Reader training is a more recurrent theme in Education and Literature, but in Library Science and Information Science it seems to be restricted to school libraries. In turn, the themes of information mediation, cultural mediation and reading mediation have appeared in academic publications, mainly related to community libraries. Another type of library, university libraries, needs to discuss further its social role in terms of the dimensions of mediation, in particular, literary mediation, which can be understood as a form of reading mediation within a broader concept of mediation cultural. We believe in the potential of the university library as a place to promote the practice of literary reading through mediation actions. In particular, authors such as Rasteli, Almeida Júnior, Sanches e Rio, Nunes and Cavalcante, Perrotti and Pieruccini, among others, are called into the theoretical framework. This research is based on the application of a questionnaire aimed at the profile of the academic community regarding the behavior and habits of literary reading, as well as the uses they make of libraries. Furthermore, it seeks to answer how the libraries that are part of the Library System of the Federal University of Rio Grande do Norte could promote access to literary reading for their academic community. It was also considered extremely important to listen to library managers, so a structured interview was carried out with the librarians of the libraries that have the largest number of literary collections: the central unit and seven other sectors. Among the main results, it was recorded that more than half of the sample are seen as readers; they were reading literary books at the time of the research; they really like reading; they don’t tend to buy literary books frequently; make use of libraries for academic purposes (academic books and study); lack of time was the biggest impediment to using libraries; the majority do not use the library to borrow literary collections; never requested the purchase of literary books for libraries; The exhibition of books in the library and the use of social networks remain for users as the main strategies for promoting the libraries' literary collection. The librarians interviewed consider themselves literary readers, although the majority were not reading at the time of the research. The conceptual understanding of literary mediation left something to be desired, being a practice far from the librarians of the library system, with one exception. Problems were highlighted for this practice no to come to fruition, although everyone recognizes the importance of literary mediation for the community. In the end, a set of actions was proposed to encourage literary and mediation reading in the search for intellectual growth and a fuller and more civic-minded formation of the academic community.

The advancement of technologies in recent years has allowed society to change the way it relates and one of the areas affected has been communication. With the emergence of instant communication tools, it is possible to establish real-time communication and, a few years ago, this impact also affected individuals' work activities, since such tools were included in organizational routines. This study therefore aims to understand how the acceptance and use of instant communication tools occurs in the internal communication of an organization, based on the perception of administrative assistants at the Federal University of Rio Grande do Norte (UFRN). To achieve the objective, a quantitative research was carried out, using procedures such as bibliographical research and survey. To obtain data, a questionnaire was applied, based on the Technology Acceptance Model (TAM 3) by Venkatesh and Bala (2008), with UFRN Administration Assistants. Data analysis was performed using descriptive statistics and a seven- point Likert scale to evaluate the TAM3 constructs. As a result, it was obtained that there is a great use of the WhatsApp tool in the daily work of the research sample, and according to the analysis, this tool is well accepted among these employees, for the development of their work activities. However, it is also worth highlighting that there were some weaknesses diagnosed through the research, such as the lack of guidance on this use for work purposes by the institution, unsatisfactory service through the tools and lack of recognition of this usefulness by the institution. , to mitigate some weaknesses reported in this use, a Situational Strategic Planning (PES) was prepared, based on the Carlos Matus model, containing some actions that can be beneficial, such as the institutionalization of a tool, preparation of a tool use manual with the work purpose and offering a mini-course on customer service in digital media. This research brings academic strengthening on the topic, as well as contributions to the promotion and institutionalization of tools at UFRN, helping to strengthen its image by promoting improvements in its internal communication.

Considering the increasingly dynamic organizational environment, organizations must be clear about what their vision and mission are, making sure to translate them into actions, as well as spotting opportunities to allow a better present and future performance. Thus, the strategic alignment between information technology and business strategy is a guide to achieve organizational goals and objectives. Once managers understand the opportunities that information technology provides, the obstacles that hinder collaboration between information technology and the business strategy are mitigated. The strategic alignment consolidates the synergy between these two areas in a continuously improving process. Considering that, the goal of this study is to identify the promoting factors of the good strategic alignment between the management strategy and the information technology strategy within the organizational environment of the UFRN Education Center, and in possession of this diagnosis, elaborate an action plan to contribute with the institutional strategic alignment. The study was carried out based on basic qualitative research, which had the referred Center as a research object. Regarding the objectives, it is characterized as descriptive research. The instrument for data collection will be a semi-structured interview, conducted by an interview script, which was elaborated from the elements that promote the strategic alignment found in the literature and highlighted in Spósito models (2017) alongside the use of document analysis. Because they are responsible for the decision making related to the Center, the managers of UFRN Education Centerand the team of the Superintendence of Informatics, responsible for drafting the University's IT policy, were interviewed, amounting to a total of 10 respondents. The data analysis was carried out through a themed-qualitative data analysis technique. The current descriptive research seeks to obtain an accurate diagnosis of the factors that promote and inhibit this strategic alignment and, thus, recommend means to enhance the promotion of the positive elements related to strategic alignment.

The survival of organizations in society permeates the way they manage their resources in order to achieve their objectives. Higher Education Institutions, specifically those at the federal level, as non-profit civil organizations, aim to offer high-level educational services generating innovation for society as a whole. In order to achieve these actions, units and human resources that play a fundamental role in this process. At the Federal University of Rio Grande do Norte (UFRN) one of the fundamental sectors that promote systems management system is Human Resources Management. At UFRN, it is composed of various sectors and among these the Tender Coordination, which is responsible for planning, coordinating and executing public tenders and selective processes for the admission of technical-administrative and professor staff, prepare public notices for the admission in addition to guiding and providing information on these processes. This work has the general objective: to analyze the tender module of the Integrated System of Human Resources Management of the Coordination of Personnel Management of UFRN, with a view to proposing improvements in its processes in the light of the Information management. Specifically, it aims to: identify the legal demands for the formalization of processes in digital format; describe and characterize information flow the module.; present the examination board participant profile; identify and analyze the main obstacles in the process in the module in the light of informational behavior through the application of the model proposed by Kuhlthau (1991). As an intervention proposal, it aims to develop a technical manual in this context. The methodology used was bibliographic research considering issues related to Information Management, Information Flow as well as Process Management. The research had a quantitative-qualitative approach; regarding the nature it was applied, and regarding the objectives, it was classified as descriptive and exploratory. Additionally, it used Documentary Research as it considered documents related to legal aspects such as resolutions and decrees. The call records of the last three contests carried out before any improvement in the contest system/module and of the three contests carried out after some improvements implemented in the contest system/module were verified. The research techniques used were Participatory Investigation. From the results found, it appears that there is a need for improvement in the system/module of contests, in order to provide greater efficiency in the processes. Some recommendations and suggestions are proposed, namely: training/training course, improvement of the system and creation/development of the manual. It concludes that the research objectives were achieved, that the results of the work may contribute to the new competitions held at UFRN, as well as to other institutions that wish to use the system. It was seen that in the context of GI, the model of Kuhlthau (1991) was relevant as it supported the intervention proposal. Finally, it considers that future research is necessary in this area.

The Public Library must be a space for culture, education, leisure and promotion of individual and social development. Nessa perspective, given the relevance of the environment, and with a view to dialogue on this theme, to research with an objective focus on understanding the social role of the Public Library of the Park of the City of Natal/RN, with a view to proposing improvements to services and produtos em prol do local and regional development. As specific objectives are: a. Discuss the history of the Brazilian Public Library, its function, social role and the importance of green and sustainable Libraries; b. Carry out a user study together with real and/or potential users of the Library of the Park of the City of Natal/RN; and c. Provide actions, such as the creation (and/or better) of services and information products to be implemented by the Library of the Park of the City of Natal/RN. As methodological procedures, it is a research of a mixed nature (quali-quantitative), with a predominance in a quantitative perspective and with a descriptive approach, in this case, in order to present the reality of the Public Library of the Park of the City of Natal/RN. It is expected to carry out a bibliographical survey for the theoretical basis of the research. As a data collection instrument, a questionnaire was developed, with 19 open and dated questions together with real and potential users of the library, not the same as the sample studied that was composed by 190 users. For data analysis, a descriptive statistical analysis was carried out and used from the perspective of Bardin (2011) for content analysis in dealing with open questions. Based on two results of the research and bibliographic survey, a plan of actions was prepared with suggestions of products and services, as well as actions to improve the dissemination of activities and events promoted by the Library.

The regional networks of repositories are part of the Brazilian Network of Institutional Repositories of Open Access Scientific Publications (RIAA), created by the Brazilian Institute of Information in Science and Technology (IBICT). Through the collaboration of practices and experiences in their regions, they intend to expand the Open Access pathways in Brazil, based on the repositories implemented and managed by Higher Education Institutions (IES) and research institutes. This research sought, with a view to Knowledge Management, to propose strategies to promote the consolidation of Communities of Practice among repositories networks in order to promote the sharing of knowledge and good practices for the development of repositories in Brazil. As specific objectives, the research sought: 1) to characterize how knowledge is shared in international and Brazilian repositories networks; 2) to identify people, groups and institutions likely to form Communities of Practice with the regional networks of repositories in Brazil; 3) to detect the possible actions, practices, services and products of sharing and integration; 4) to identify strengths, weaknesses, opportunities and threats for the cultivation of the Community of Practice among regional networks of repositories in the country; 5) to propose a model of phases and actions to support the cultivation of the national Community of Practice. The research is characterized by qualitative approaches. In this way, bibliographic research was carried out to conform a theoretical framework, documental research on websites of international and Brazilian networks of repositories to identify the existence of services and products that allow sharing of knowledge in Communities of Practice and a survey of data through semi-structured interviews with network managers and a sample of participating professionals. A content analysis of the interviews was carried out based on six defined categories fundamentally related to the ways of sharing knowledge within and between networks. From these analyzes a SWOT matrix was created to identify strengths, weaknesses opportunities, and threats for the cultivation of the Community of Practice. Wenger, McDermott and Snyder's (2002) five-phase model for cultivating Communities of Practice was used to support the proposal. Among the main results, it was identified that the communication between among the networks and the IBICT was carried out in a punctual way and considered insufficient; that among the five networks, only one had a structure of collective construction with its members in all phases of elaboration of actions until the decision making; the need to encourage more effective communication and exchanges between networks, to effectively meet the definition of a network as a link made up of points that connectto each other; that despite being reported discomfort about the need for greater approximation by IBICT, there is the recognition that IBICT deals with the same difficulties as professionals in their institutions, with cuts in investments and lack of personnel contracts. The research proposes a five-phase model (Prepare, Launch, Expand, Consolidate and Transform) with recommendations that include diagnosis of regional networks of repositories; action plan for cultivating the Community of Practice; holding events to share experiences; creation of a web platform for sharing information from regional networks of repository; standardization of documents (bylaws, policies, etc.) among others. It is concluded that knowledge networks are one of the relevant expressions of knowledge management and that communities of practice, as a manifestation of knowledge networks, can effectively contribute to the production, conversion and transfer of knowledge and good practices useful for the context studied here of Brazilian repositories networks.

Information is configured in contemporary society as something inherent to sociocultural phenomena exercised by subjects, whether in personal as well as organizational contexts. Managing information resources becomes increasingly challenging in this society, due to the growing and accelerated movement of production and consumption of information. The Library System of the Federal University of Rio Grande do Norte - SISBI/UFRN is configured as an organization that produces and depends on information and organizational knowledge to carry out its activities. These inputs are inserted in an informational flow which we consider that delineates and is delineated by the information regime, so it is our intention in this work to highlight this relationship. The main objective of this research was to analyze the organizational information management actions developed by SISBI/UFRN librarians from the identification of the Information Regime - RI. In this way, it presents as specific objectives: a) to characterize the organizational information management processes carried out by SISBI-UFRN librarians, contextualizing them within the scope of RI; b) identify the relationship between the flow of production and use of organizational information by SISBI-UFRN librarians and RI; c) identify and characterize the elements of the information system that outline the processes of production and use of information by SISBI-UFRN librarians and d) present some recommendations in order to optimize the activities of production and use of organizational information at SISBI/UFRN. Furthermore, it is configured as a social research, whose theoretical foundation is based on the concepts of information regime and information management. The approach used is qualitative, with exploratory and descriptive objectives. The procedure method is the case study, having the SISBI/UFRN as an empirical field. The procedures for data collection used were: bibliographic research and documentary research (indirect documentation) and closed questionnaires and semi-structured interviews (direct documentation). Descriptive statistics and Laurence Bardin's (2011) content analysis technique were used for data analysis. The results present the mapping, identification and characterization of the SISBI/UFRN information regime, highlighting the informative relationships established between the elements of the regime, which characterize the flow of production and use of organizational information in SISBI/UFRN, with librarians of that system. It is concluded that this specific information regime, structures and is structured by the actions of organizational information management carried out by librarians. Finally, as a practical result of the research, we propose a set of recommendations, systematized by the use of the 5W2H tool, in order to optimize the activities of production and use of organizational information carried out by SISBI/UFRN librarians.

The information management is necessary for the improvement of decision-making processes and for the achievement of objectives and goals in organizations. In this scenario, it becomes essential to manage the excess of produced information and to deliver those that are useful to decision makers. Thus, this research seeks to develop a Business Intelligence product from the perspective of information management, to support decision-making in the reformulations of academic projects management process in Diretoria de Projetos Acadêmicos - DPA/UFRN. Therefore, the study works specifically through four objectives: 1. Identify the informational needs of the decision-making actors in the investigated process; 2. Model a BI environment to manage the information produced during the reformulations management in academic projects in DPA; 3. Develop an indicator performance panel to support decision making; 4. Validate the developed solution from informational needs of the involved actors. The objectives were achieved through an applied, qualitative and descriptive research, adopting the methodological procedures of the work “DRM, A Design Research Methodology”, by authors Blessing and Chakrabarti (2009). The data collection was carried out through documentary research, bibliographic research, observations and focus groups. The content analysis was based on the work of Bardin (2016). As result, it was obtained a product - an information panel – that was developed using the Microsoft Power BI tool based on GI models and BI methodology. The product fulfilled the information needs of the users, who apply it monitoring the process performance and making decisions aimed to continuous improvement actions, initially.

Among the Information Technologies (IT) that enable improvements in the performance of informational activities, cloud computing tools stand out. Pillars of the so-called fourth industrial revolution, these tools provide advantages such as online data storage, collaborative work, ease of access and information sharing. However, even in the face of the potential benefits and other possibilities arising from the use of such technology, it is not yet fully understood how these tools are accepted and used by individuals. This gap is also present in the work context of educational institutions, causing organizational efforts and resources to be wasted and promising technologies for improving services to be unusable. In view of this, the present research aimed to describe the acceptance and use of cloud computing in the performance of informational and knowledge activities among technical-administrative officers of Postgraduate secretariats of the Federal University of Rio Grande do Norte. The methodological approach used was based on a quantitative and descriptive approach. As a research strategy, a survey was carried out, through the application of a questionnaire based on the Model of Acceptance and Use of Integrated Technology, TAM 3, in addition to sociodemographic questions, applied to UFRN Postgraduate secretaries, to capture their perceptions with regard to the use and acceptance of cloud computing tools. The population was divided into two groups, who responded to the survey regarding cloud storage tools and document editors, respectively. Data analysis was performed using descriptive statistics, using measures of central tendency and dispersion, in addition to frequency distribution, and a seven-point likert scale to assess the TAM3 constructs. As a result, it was possible to verify, regarding the evaluation of the acceptance of cloud computing by users in the organization, a high incidence and frequency of use. The most used tool typologies were e-mail, followed by storage and finally by cloud document editors, in which the vast majority make use mainly of Google products. Regarding the two models researched, storage and document editors, it was seen that the purposes of use range from general to more specific. Both types of tools reached very similar results with identical or very close acceptance levels. Of the 50 inquiries made based on the TAM3, only 8 obtained slight quantitative differences, with distinction of the degree of acceptance, however, the comparative analysis found that there was no significant difference. Finally, it became evident that the cloud technologies evaluated here are presented with appropriate use and showing that the applications are true allies to the Information and Knowledge Management practiced by the secretaries in their workplaces. Finally, it became evident that the cloud technologies evaluated here are presented with appropriate use, showing that the applications are true allies to the Information and Knowledge Management practiced by the secretaries in their workplaces. A plan was also developed to strengthen the use and acceptance of cloud computing tools, with the help of the Project Model Canvas tool, aiming to improve the use of the cloud computing typologies studied and, consequently, the structuring of excellence of the Postgraduate programs.

Over the years, society has changed its way of interacting, and this would be no different when it comes to the formation of its social networks as a whole, including institutional ones. Thus, the main objective of this research is to analyze the importance of information and knowledge management in the fight against disinformation in the institutional social network (Instagram) of UFRN. For the development of the research, the article will be divided into three parts. Initially, it will be described on Information and Knowledge Management – IKM, will then be chosen and the definition of selection will begin, a discussion based on social authors will be developed, which will discuss with emphasis on institutional means. The realization of this justifies the need to analyze if there is really the importance and the work of the IKM in the fight against the social network (Instagram) of UFRN. The research will be carried out through descriptiveexploratory research, this as a study of facts that observes, relates, and or phenomena without the use of management and with the application of an interview with the manager of the campaign “A universidade não pode parar” (The university cannot stop). In the analysis of the results, it was verified that Information Management is important in the fight against disinformation and with this it generated a series of future proposals such as having a permanent campaign using multiplatforms and with all this giving the possibility to create manuals / booklets to assist in the fight of misinformation. With the end of the research, it is seen that the theme addressed can still be deepened and bring new studies to the area, it was evident through the analysis and interview that information management helps and permeates the dissemination of more feasible news. 

For the electoral process to develop in a transparent, safe and effective way, some pillars of democracy need to be preserved, such as freedom of expression, conceived as a fundamental right, which guarantees citizens the free expression of thought. With the advent of the electronic ballot box, there was a significant increase in the security of the electoral process, compared to the previous model. On the other hand, in the context of elections, there is also a significant increase in false, biased, imprecise information, popularly known as Fake News, putting into question not only technological advances in the field of electoral justice, but also Brazilian democracy. As for the objective, the research will be exploratory in nature, as the intention here will be to explore the problem of disinformation in the electoral process for a better understanding, as well as serving as a subsidy for future investigations. With a view to dialoguing on this theme, the research in focus has as general objective "to map practices to combat disinformation in the Electoral Court, pointing out, from the perspective of information and knowledge management, procedures to be adopted by the Regional Electoral Court of Rio Grande do Norte, to make its actions more efficient in combating disinformation.” As methodological procedures, the research is characterized in terms of the approach to the problem, as a qualitative study, since the analysis of the theme of disinformation in the electoral process will seek the essence of its phenomenon, investigating its nature and scope, and not restricted to mere counting or description. Bibliographic and documentary research will be used to build the theoretical framework, and data collection on the TREs websites, to analyze documents from different electoral justice bodies, as well as foreign organizations. As data collection instruments, questionnaires with open and closed questions will be developed with the civil servants of TRE/RN and voters of the state of Rio Grande do Norte.