PATIENT SAFETY CULTURE: SINCE PRIMARY HEALTH CARE UNTIL THE HOSPITAL
Keywords: Patient Safety; Quality management; Organizational culture; Improvement science.
Introduction: In the current context, it is relevant to discuss patient safety and to institute increasingly safe health services focused on strengthening the patient safety culture, replacing guilt and punishment with the opportunity to learn from failures and improve care. the health. This research was motivated by the need to discuss this issue in the context of a small municipality of Rio Grande do Norte (RN), in order to identify weaknesses, vulnerabilities and opportunities for improvement. Objective: To identify and compare the dimensions of patient safety culture in primary health care and in the hospital environment before and after the implementation of the Patient Safety Center (NSP) in the city of Grossos, RN. Methodology: Descriptive research, with quantitative approach of the Improvement Cycle type (before and after) to be conducted in the biennium 2019-2021º. The research instrument used to measure patient safety culture will be the Medical Office Survey on Patient Safety Culture (MOSPSC), developed in 2007 by the Agency for Health Care Research and Quality (AHRQ) and validated for the Portuguese language and will be applied in two moments: before and after the development of the intervention. The target population will consist of higher level professionals from the Family Health Strategy team (doctors, nurses and dentists) and the municipal hospital, as well as mid-level professionals (nursing technicians, oral health technicians and health assistants). mouth) of both levels of attention. Conclusions: The research has as expected results to bring professionals, management and patients closer to knowledge about patient safety, especially the need to strengthen the safety culture as a health care tool.