Banca de DEFESA: MURIELLE MEDEIROS DIAS

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : MURIELLE MEDEIROS DIAS
DATE: 22/12/2023
TIME: 10:30
LOCAL: VIDEOCONFERÊNCIA (link a ser publicado no Forum do Sigaa)
TITLE:

EVALUATING THE SUCCESS OF INFORMATION SYSTEMS: AN INVESTIGATION IN THE UFRN VIRTUAL DESK MODULE


KEY WORDS:

Electronic Administrative Process, Information System, Information System Evaluation, DeLone and McLean Success Model, Gender.


PAGES: 110
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

Information Systems (IS) play a central role in organizations, especially in the public sector. In 2015, the Federal Government made the use of computerized systems for electronic administrative processes mandatory through Decree No. 8539. Driven by this legal requirement, the Federal University of Rio Grande do Norte (UFRN) developed and implemented the Virtual Desk, a module within the Integrated System of Assets, Administration, and Contracts (SIPAC), adopted by over 70 public organizations. The literature emphasizes the importance of evaluating an IS to ensure efficiency, satisfaction, and effective use, especially for employees in institutions that implement it. In this research, using the widely recognized DeLone and McLean success model in the literature, we aim to understand users' perceptions of the success of the Virtual Desk in managing electronic processes at UFRN. In addition to the traditional dimensions of the model, such as information and system quality, the research incorporates the gender variable to identify differences in perceptions between men and women. The quantitative research was conducted through an online questionnaire with 185 UFRN employees. Data were analyzed through statistical analyses, correlations, and thematic analysis. The results point to an overall positive perception, with specific nuances in different aspects. Correlations showed predominantly significant relationships, except between Information Quality and Use, and Service Quality and Use. Other factors may be influencing these relationships. The gender variable did not show statistical significance in the model, indicating that, in the sampled population, men and women do not differ in their perceptions of the constructs. Regarding open-ended responses, thematic analysis identified a predominance of negative opinions from users regarding the usability and functionalities of the IS. However, predominantly positive aspects related to performance stand out, reflecting overall satisfaction with the system. Users' suggestions for improvement include comments on the interface, stability, speed, training, and system support.


COMMITTEE MEMBERS:
Presidente - 1100806 - ADRIANNE PAULA VIEIRA DE ANDRADE
Interna - 1149369 - ANATALIA SARAIVA MARTINS RAMOS
Externo à Instituição - FERNANDO ANTONIO DE MELO PEREIRA

Notícia cadastrada em: 11/12/2023 07:26
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