Banca de DEFESA: JOSÉ ALEXANDRO VIANA FONSÊCA

Uma banca de DEFESA de DOUTORADO foi cadastrada pelo programa.
STUDENT : JOSÉ ALEXANDRO VIANA FONSÊCA
DATE: 30/06/2023
TIME: 14:00
LOCAL: Presencial, NEPSA 2, auditório 3 (1º pavimento)
TITLE:

MODELING OF KEY PERFORMANCE INDICATORS OF THE STRATEGIC INFORMATION SYSTEM OF DISTANCE EDUCATION: A DESIGN SCIENCE RESEARCH APPROACH



KEY WORDS:

Strategic management. Decision making. Key performance indicators - KPI. Total Interpretive Structural Modeling - TISM. Distance Education.


PAGES: 179
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUBÁREA: Administração de Setores Específicos
SUMMARY:
Strategic Information Systems (SIS) play a crucial role in decision-making in organizations. Key Performance Indicators (KPI) are widely recognized as critical to support the decision-making process. When used effectively, KPIs can help organizations identify areas of improvement and address them by making data-driven decisions. By leveraging SIS and KPIs effectively, organizations can gain competitive advantage and achieve their strategic goals. Despite the interest in this relationship, few studies have considered the specific problem of using the KPI for Distance Education applications in strategic instances. This thesis proposes an original modeling of the main performance indicators (KPIs) for the implementation of a strategic information system that provides support to decision-making processes for courses offered in the distance learning mode. The results of this study will provide a comprehensive framework for measuring these KPIs and analyzing the data collected to inform decision-making processes. Data were collected following the Design Science method using an electronic form (web survey). In the qualitative and quantitative data analysis, the mathematical method Total Interpretive Structural Modeling (TISM) was used and the identification and analysis of interactions between factors or variables through the MICMAC technique. As a result, the initial model and its groupings formed by the KPIs presented consistency with the final model. Overall, these results indicate that groupings of Internal and External KPIs of the on-site and distance learning modality can be identified, ratifying their importance and a strong relationship between their elements. Our study provides the tools for a new way for administrators to gain a deeper understanding of the factors that drive success in distance learning environments.


COMMITTEE MEMBERS:
Presidente - 1149369 - ANATALIA SARAIVA MARTINS RAMOS
Interno - 1754953 - HIRONOBU SANO
Externo ao Programa - 1149626 - MAURO LEMUEL DE OLIVEIRA ALEXANDRE - UFRNExterno à Instituição - FERNANDO ANTONIO DE MELO PEREIRA
Externo à Instituição - RODRIGO LINS RODRIGUES - UFPE
Notícia cadastrada em: 28/06/2023 07:51
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