Banca de DEFESA: RENATA CELLI DA SILVA NOGUEIRA MEDEIROS

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : RENATA CELLI DA SILVA NOGUEIRA MEDEIROS
DATE: 31/03/2023
TIME: 11:00
LOCAL: Google Meet
TITLE:

SOCIAL SERVICE AND SOCIAL PARTICIPATION: seccessful mediations in the context of the COVID-19  pandemic in the reality of Natal/RN in 2020/2021

KEY WORDS:

Social Service; Health; Mediation; Pandemic COVID-19; Popular Participation.

PAGES: 110
BIG AREA: Ciências Sociais Aplicadas
AREA: Serviço Social
SUBÁREA: Fundamentos do Serviço Social
SUMMARY:

This research analyzes the experience of social workers who used the participation and strengthening of social control of the Unified Health System (SUS) as a central mediation to provide answers to the real needs of users of the SUS in Natal in the context of facing COVID-19 in the years 2020 and 2021. The central object was to problematize social participation as a collective strategy adopted by social workers working in the Emergency Care Units (UPAs) and other institutions that make up the Urgency and Emergency Network (RUE) of the Municipal Health Secretary of Natal/RN (SMS/Natal) to confront COVID-19 in the reality of Natal/RN. The general objective was to map and give visibility to the main strategies and mediations adopted by social workers in the UPAS of the city of Natal in the context of the COVID-19 pandemic, who articulated with the instances of social participation and social control of the social security system, and also articulated with social and popular movements; Systematize and give visibility to the main demands and respective responses that required articulation with the Municipal Health Council of Natal (CMS/Natal), as a collective subject of rights as a condition to enhance the effectiveness of health as a right of all and duty of the State; Reflect on the challenges faced by social workers in the UPAS of Natal. Based on the critical social theory, the methodological procedures used were: Literature review, document analysis and field research through the focus group methodology, whose information collection was preceded by free and informed consent of the participants. We verified that the articulations made by social workers with the CMS/Natal and the Movement of the Homeless Population (MPOPR/RN) resulted in joint action with the Council of Social Assistance of Natal/RN (CMAS-Natal), conquering the structuring of institutional responses of collective order, especially the construction of service protocols with a view to integral attention to the population that uses the SUS, among which is the speed of services for funeral and burial assistance as a citizenship right. We conclude that the experience of articulation of the Social Service team of UPA Oeste, with the instances of social control and with MPOPR/RN, was fundamental to ensure effective intersectoral articulation between SUS, SUAS and the System of Rights Assurance, including the Public Ministry, Judiciary, registry offices, This resulted in the implementation of flows, routines, and protocols capable of overcoming the mere adoption of case-by-case responses, advancing toward institutionalized responses of a collective order covering all citizens in the same situation. This is the reason why we characterize it as a successful experience having social participation as the central measure, as recommended by the Parameters of Professional Action for Social Workers.

COMMITTEE MEMBERS:
Presidente - ***.166.784-** - MARIA DALVA HORACIO DA COSTA - UFRN
Externo à Instituição - MARLY DE JESUS SÁ DIAS - UFMA
Externa à Instituição - SILSE TEIXEIRA DE FREITAS LEMOS - UFMA