Banca de QUALIFICAÇÃO: RODRIGO BESSA JULIÃO

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
STUDENT : RODRIGO BESSA JULIÃO
DATE: 05/09/2024
TIME: 19:00
LOCAL: https://meet.google.com/wxk-ndhy-nkw
TITLE:

DEVELOPMENT OF TECHNOLOGICAL TOOL FOR SYSTEMATIZATION OF BUSINESS PROCESS MANAGEMENT (BPM) METHODOLOGY IN FOOD RETAIL

KEY WORDS:

Business Process Management, Food Retail, BPM, Process Maturity

PAGES: 40
BIG AREA: Engenharias
AREA: Engenharia de Produção
SUMMARY:

In the context of management consultancy, it is natural that gaps are identified in day-to-day operations. In this context, the general objective of this work encompasses the identification of these gaps, development and application of a technological tool using the applied research methodology in a department of a food retail company. With the support of open project management platforms and using as a basis the perspective of the main areas of activity of the business process management (BPM) methodology, which are: people, business and processes, the result achieved reveals the elevation of the level of managerial maturity of the company. company from the lowest level of the scale adopted to the intermediate level, leading to cascading effects in the operation for the recursive application of the BPM methodology in other sectors of the operation.

COMMITTEE MEMBERS:
Presidente - 1378360 - MARCO ANTONIO LEANDRO CABRAL
Interno - 1753123 - CARLOS ALEXANDRE CAMARGO DE ABREU
Interno - 1753067 - EFRAIN PANTALEON MATAMOROS
Externo ao Programa - 1410576 - FELIPE MACEDO ZUMBA - UFRN