THE EFFECTS OF TURNOVER AND ABSENTEEISM IN THE PERFORMANCE OF A HOSPITAL: SIMULATION, EVIDENCE AND CRITICAL ANALYSIS IN ASPECTS RELATED TO CREATION OF ECONOMIC VALUE.
performance indicator - turnover - absenteeism.
There is not enough depth studies on absenteeism and turnover, to the point of establishing its relationship with the financial performance of an organization, especially to indicators that influence the generation of economic value, with proven influence on the corporate value or valuation. The objective is to establish the comparative relationship between the metrics related to staff turnover and absenteeism with performance indicators of economic value generation tree of a hospital, covering a period of five years, which methodological proposal involves a case study of an organization that operates in the Sistema Único de Saude (SUS), through the health additional network users of the service in the state of Rio Grande do Norte. The set of variables involves aspects related to people management metrics (turnover, absenteeism), organizational performance (cost of human resources and hospital costs as a percentage of sales, gross profit, operating expenses as a percentage of sales, sales and sales growth, glosses index, productivity index of nurses) and operational efficiency (mortality rates and cross-infection rate), which will be observed by correlation analysis. Expected to observe the influence of the variations in turnover rates and absenteeism on corporate value. According to Bender (2014), it depends positively on sales growth, operating profit as a porcentage of sales and competitive advantage period and negatively on incremental investments in capital expenditures and working capital, as well as the cost of capital. Therefore, it also becomes necessary to observe the behavior of operating statistics and cost of human resources structure, since they alter the profit. It is proposed to introduce innovation and theoretical relevance in that it establishes the relationship between metrics of human resources with business performance and economic value.