Banca de DEFESA: SHIRLEY CHARLANE RODRIGUES DE OLIVEIRA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : SHIRLEY CHARLANE RODRIGUES DE OLIVEIRA
DATE: 26/04/2024
TIME: 10:00
LOCAL: https://meet.google.com/qsm-dvhj-zty
TITLE:

INTEGRATED INFORMATION SYSTEMS AND THE INFORMATION BEHAVIOR: A STUDY FROM THE USER’S PERSPECTIVES

KEY WORDS:

Information systems (ERP). Informational behavior. Users. Barriers of implementation.

PAGES: 144
BIG AREA: Ciências Sociais Aplicadas
AREA: Ciência da Informação
SUMMARY:

This research is about the relationship between information systems (ERP) and informational behavior of users, seeking to answer the following question: what are the barriers and obstacles to the implementation of information systems (ERP) from the user's point of view? To this end, the general objective is to identify the main barriers that impact the implementation of information systems (ERP) from the user's perspective. Specifically, the study establishes five objectives: (1) to understand previous studies on the research theme; (2) to know the reality of the company object of study related to the Information Systems (ERP) and its users; (3) collect reports from users involved in the process implementing of these systems in the company under
study; (4) map, based on the results found, the main barriers that impact the implementation of systems; (5) propose an information systems implementation policy considering the gaps identified in the mapping. In order to achieve these goals, it uses descriptive research with an applied nature, a qualitative approach and a monographic perspective. Studying the case in depth, the techniques employed for data collection are documentary research, questionnaires, and interviews. To interpret the empirical material, it was based on Bardin's content analysis (1979) and, from this, it was possible to define, under the user's perspective, the main factors to the implementation of an integrated information system and how these factors were converted in barriers according their vision. The results indicate that the barriers perceived by users are related to the three dimensions proposed in Wilson's model (1989) – personal, social and environmental –, with the participants' informational behavior being directly affected by the relationship between the perceived personal and social barriers in relation to the roles they played within the context in which they were inserted. In this
way, it was possible to suggest the elaboration of a guide for implementing an integrated information system, providing concrete material for use and consultation. 

COMMITTEE MEMBERS:
Presidente - 1216931 - WATTSON JOSE SAENZ PERALES
Interna - 1225081 - LUCIANA DE ALBUQUERQUE MOREIRA
Externa à Instituição - ALZIRA KARLA ARAÚJO DA SILVA