INFORMATION SYSTEMS (ERP) AND THE INFORMATIONAL BEHAVIOR: A STUDY FROM THE USER’S PERSPECTIVES
Information systems (ERP). Informational behavior. Users. Barriers of implementation.
This research is about the relationship between information systems (ERP) and informational behavior of users, seeking to answer the following question: what are the barriers and obstacles to the implementation of information systems (ERP) from the user's point of view? To this ende, the general objective is to identify the main barriers that impact the implementation of information systems (ERP) from the user's perspective. Specifically, the study establishes five objectives: (1) to understand previous studies on the research theme; (2) to know the reality of the company object of study related to the Information Systems (ERP) and its users; (3) collect reports from users involved in the process implementing of these systems in the company under study; (4) map, based on the results found, the main barriers that impact the implementation of systems; (5) propose an information systems implementation policy considering the gaps identified in the mapping. In order to achieve these goals, it uses descriptive research with an applied nature, a qualitative and quantitative approach and a monographic perspective. Studying the case in depth, the techniques employed for data collection are documentary research, participant observation and observation. Through these techniques, it is expected to reach the results according to the standards and analyze them from the objectives of descriptive statistics and data triangulation. In addition, the results will be analyzed in light of the informational behavior models adopted in the study.