Banca de QUALIFICAÇÃO: WECSLEY SOARES DE SOUZA COSTA

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
STUDENT : WECSLEY SOARES DE SOUZA COSTA
DATE: 18/07/2022
TIME: 14:00
LOCAL: on-line
TITLE:

AGILE MANAGEMENT OF RETAIL SUPERMARKETS

KEY WORDS:

retail supermarkets; process framework; strategic plannig; managemen

PAGES: 66
BIG AREA: Engenharias
AREA: Engenharia de Produção
SUBÁREA: Gerência de Produção
SPECIALTY: Garantia de Controle de Qualidade
SUMMARY:

This dissertation deals with store management as a competitive differential within retail organizations, especially supermarkets. Several bottlenecks, whether in the management and/or in the operation within a store, can strongly impact your results, whether in sales, losses, ruptures and, above all, the customer's shopping experience. Having the dissertation as an objective to present a replicable model of management processes within a retail supermarket store, In this way, topics related to management, planning and routine of processes are taken as a reference to the development of strategies that mitigate problem situations, treating the set of work methods and standards of management activities, developing a model to be effectively implemented, with the standardization and documentation of processes in each sector. The study will be carried out through the development of two stages: the first, exploratory, which dealt with the review of the theoretical framework and construction of the analysis model; and, the second, of a conclusive nature, which was materialized by carrying out a survey of indicators such as sales and losses of the store and its categories. The methodology adopted is based on bibliographic studies and the study of situations and solutions to field problems, collection of numerical data through the Concinco system (indicator management software), which can after analyzed generate points for improvement in management, case study with depth in the processes defined as priorities. Finally, it is expected at the end of this research an improvement in the management of the store manager and managers of each sector, bringing return to the company, in process improvements, customer satisfaction, financial results.

COMMITTEE MEMBERS:
Presidente - 1714250 - JAMERSON VIEGAS QUEIROZ
Interno - 347303 - MARCIANO FURUKAVA
Interno - 1378360 - MARCO ANTONIO LEANDRO CABRAL