THE TELEWORK EPIDEMIC: the experience of Caixa Econômica Federal bank employees in the city of Natal/RN
Telework. Remote work. Banking technician. Performance subject.
This dissertation has as its object of study teleworking in the banking sector. Telework has its origins in the mid-1970s. However, it is in the pandemic scenario caused by COVID-19 that it gains prominence by contributing to the necessary social isolation, as it is that type of work, flexible and decentralized, carried out at a distance by means of telematics. In this research, we seek to answer the following question: how does teleworking, widely used in the context of the COVID-19 pandemic, intensify the work of bank technicians who work in this regime? It is hypothesized that the adoption of the telework regime intensifies the working hours of bank technicians, by efficiently combining the flexibility of space-time with a specific type of worker, the performance subject. In this sense, the general objective of this project is: to analyze how teleworking, widely used in the context of the COVID-19 pandemic, intensifies the work of bank technicians who work under this regime, within the scope of Caixa Econômica Federal, in the city of Natal /RN, in the period from 2020 to 2021. In this reality, we seek to understand the construction of meanings, its manifestations in the particular reality of those who cannot be based on telework. In this sense, this investigation has a qualitative approach. To achieve the proposed objective, we have as a research strategy the articulation of three interdependent methodological procedures. First, we used bibliographic research; then, semi-structured interviews to collect primary data; and, by end-of-treatment analysis and investigation of the information through the analysis of the interviews.