Banca de QUALIFICAÇÃO: LIANA BATISTA

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
STUDENT : LIANA BATISTA
DATE: 18/12/2020
TIME: 14:00
LOCAL: Videoconferência (https://us02web.zoom.us/j/85366171180)
TITLE:

Another ethos for the home office: working conditions in a call center in the metropolitan region of Natal-RN in times of pandemic

KEY WORDS:

Precarization; home office; call center; pandemic; remote work.

PAGES: 93
BIG AREA: Ciências Humanas
AREA: Sociologia
SUMMARY:

The emergence of Covid-19 declared a pandemic by the World Health Organization Health (WHO) in March 2020 triggered restrictions on the movement of people in countless countries. The isolation measures necessary to contain the coronavirus changed the social dynamics around the world and, in particular, those related to work activities. The adoption of the home office or remote work model emerged as an outlet for the maintenance of activities and protection of workers' health. In the metropolitan region of Natal-RN, employees of some outsourced call center companies started to working from home full time. However, the measure may have contributed to deepen the already precarious precariousness of the work processes in the area, as it made the worker himself bears the costs of the activity alone and is still subjected to control systems of productivity and journey. This research is of interest, investigating these mechanisms and, above all, demonstrate that the producer class ethos of the home model office does not correspond to the social class of the employees of this call center. Thereby, it is intended to demonstrate that this new labor reality opens the way for the densification of neoliberal approach to work, making the home office a model of work where the worker's new field of exploitation is the house itself. From the precarious work category by Ricardo Antunes (2011), Giovanni Alves (2011) and Ruy Braga (20) this research proposes to investigate the experiences of these workers since the implementation of the home office and the consequences of the practice on their private lives. Its about a case study with a qualitative approach carried out through semi interviews structured.

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