Banca de DEFESA: FERNANDO ANTONNY GUERRA ALVES

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : FERNANDO ANTONNY GUERRA ALVES
DATE: 05/05/2021
TIME: 09:30
LOCAL: Google Meet < meet.google.com/poa-umdu-sju >
TITLE:

Evaluation of Information Services in University Libraries: A case study at the Central Library Zila Mamede of the Federal University of Rio Grande do Norte.

KEY WORDS:

Information Audit. Evaluation of Information Services. Evaluation of Library Services.

PAGES: 187
BIG AREA: Ciências Sociais Aplicadas
AREA: Ciência da Informação
SUMMARY:

The research aims to propose guidelines that promote the improvement of quality of BCZM's digital information services and meeting the users’ needs effectively and efficiently, considering the opinion of the librarians responsible for the sectors related to these services, and the students who make up the academic community, linked to UFRN Central Campus. The use of Information and Communication Technologies in the context of university libraries is paramount, since they provide ease and agility in accessing a large and diversified mass of information stored in this type of organization. In addition, they assist the library in the creation, control and management of information services focused on teaching, research and extension activities, that it is dedicated within a higher education institution. It is important, however, for libraries to periodically evaluate their information services with their users and managers, in order to understand the effectiveness and efficiency of the services offered, as well as to know the demand for new services that can pass to be offered. Therefore, we start from the understanding that the process of evaluating information services is an indispensable step for successful Information Management in University Libraries, in order to follow the changes naturally imposed by social, cultural, technological contexts, etc. For this, it is necessary to consider aspects such as the informational behavior of the users of these libraries and to identify their real needs and demands. The study was based on the premise that the lack of a policy and guidelines for periodic evaluation of digital information services offered by BCZM, on various platforms, may contribute to the fact that current information services are underutilized, or do not fully meet the needs of users. This work is based on the concepts and aspects of evaluation of university library services in order to, based on the contributions of the Informational Behavior and Information Asset Audit studies, using the Carvalho method (2010), favor the improvement and / or implementation BCZM / UFRN digital information services. It is a research of an applied nature, of a descriptive and exploratory character, with a research approach to case study and survey strategies. With a quanti-qualitative approach, the research used a semi-structured questionnaire and speeches through the Focus Group as instruments for data collection. Data analysis used the data triangulation technique. At the end, recommendations were proposed that were considered opportune.

BANKING MEMBERS:
Interna - 1323825 - ANDREA VASCONCELOS CARVALHO
Presidente - 2086430 - FERNANDO LUIZ VECHIATO
Externa à Instituição - GABRIELA BELMONT DE FARIAS - UFC