Banca de DEFESA: CRISTIANE CARLA DE OLIVEIRA AZEVEDO

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : CRISTIANE CARLA DE OLIVEIRA AZEVEDO
DATE: 21/05/2026
TIME: 14:00
LOCAL: https://conferenciaweb.rnp.br/ufrn/bancas-ppgcti
TITLE:

INTIMA FÁCIL:Artificial intelligence, simple language and accessible procedural communication to expand access to justice.

KEY WORDS:

Digital Accessibility; Automation of Judicial Processes; Artificial Intelligence in the Judiciary; Legal Communication; Legal Design.

PAGES: 170
BIG AREA: Ciências Exatas e da Terra
AREA: Ciência da Computação
SUBÁREA: Sistemas de Computação
SUMMARY:

This dissertation investigates procedural communication as a material dimension of access to justice, focusing on judicial notifications addressed to self-represented parties in the Federal Special Courts of the Federal Justice of Rio Grande do Norte. It is based on the premise that access to justice requires not only formal entry into the judicial system, but also the understanding of procedural communications and of the actions required from litigants. The research is applied in nature, adopts a mixed-methods approach with qualitative predominance, and is exploratory, descriptive, and propositional in character. It was structured around two dimensions: technological development and innovation management. In the first dimension, the study involved ideation, persona construction, requirements elicitation, prototyping at increasing levels of fidelity, and formative validation of the high-fidelity prototype of the Intima Fácil platform, designed to support the reorganization of judicial notifications into plain language, with inclusive design and automation support. In the second dimension, the study analyzed secondary data from the National Council of Justice, responses from court staff and litigants, existing institutional alternatives, and elements of strategic modeling for the proposed solution. The results indicate that the manual drafting and sending of judicial notifications were associated by court staff with repetitive effort and the need for standardization. Among litigants, the data pointed to difficulties in converting judicial communication into practical guidance for action. The formative validation, conducted with five court staff members and five litigants, indicated favorable initial acceptance, with positive evaluations regarding perceived clarity, ease of navigation, declared usefulness, and overall user experience. The findings should be interpreted within the limits of the adopted research design, characterized by a small sample, a formative usability test guided by representative tasks, predominantly self-reported measures, absence of experimental comparison, and lack of systematic measurement of task completion time, number of clicks, or navigation errors. The dissertation concludes that Intima Fácil, at the high-fidelity prototype stage, presents preliminary technical and functional relevance as a sociotechnical proposal aimed at articulating access to justice, artificial intelligence, plain language, inclusive design, and automation support for procedural communication.

COMMITTEE MEMBERS:
Presidente - 6350797 - EDGARD DE FARIA CORREA
Interno - 1555898 - DIEGO RODRIGO CABRAL SILVA
Externo ao Programa - 1358062 - MARCO BRUNO MIRANDA CLEMENTINO - UFRNExterna à Instituição - MARILIA MATOS GONÇALVES - UFSC