EVALUATION AND IMPROVEMENT OF PATIENT IDENTIFICATION OF A LARGE PRIVATE HOSPITAL
Patient safety; Patient identification systems; Quality of health care
This research aims to evaluate and improve the quality inthe process ofidentifying the of the patientin a large private hospital in northeastern Brazil.This is the implementation of a cycle of internal improvement, of the descriptive, observational and interventiontype, using a quasi-experimentaldesing, before-after, with quantitative approach to be developed in the care center Intensive (ICC) Hospital Rio Grande, Cream, Rio Grande do Norte. The process that served as a strategy for the development of the study will be developed in six steps, namely: 1) Identification and prioritization of the opportunity for improvement; 2) Analysis of the quality problem; 3) Construction of criteria toassess quality; 4) Study planning to assess the quality level; 5) Improvement intervention addressed to the most problematic criteria; 6) Implementation of elaborated interventions and revaluationand registrationof improvement. The data collection procedure will occur in the months ofNovember/2019 and April / 2020, after approval by the Research Ethics Committee of the Federal University of Rio Grande do Norte, through a form containing a structured instrument. In order to calculate the improvement between the evaluations, the point estimate will be calculated, with a confidence interval (95%) of the criteria compliance level of the selected samples, and the absolute and relative improvement values of each criterion will be calculated. , and for the statistical significance of the detected improvement, a unilateral hypothesis test was performed by calculating the Z value, considering as null hypothesis the absence of improvement, not considering when p value was <0.05. Results will be presented by graphs of the main quality defects identified in the two evaluations. For this, a Pareto before-after chart will be used, as it is a complete and informative graphic representation that facilitates the prioritization of intervention strategies.