Evaluation of the implemantation of humanescent self-training ateliers in the improvement of quality of the Works of the health staff from the Âtonio Simão’s UBS
SUS, Basic Attention, Quality Improvment, Humanization.
Unified Health System (SUS) that was instituted since 1988 has as basilar principles the integral attention desenvolved by the Family Health Strategy (ESF). One of the structurants policies for this integral care is the humanazing nacional policy lauched since 2003, which incorporate as a device to the enlarged clinic in the Basic Attention scope. The county of Rodolfo Fernandes, which is located in the Potiguar’s West, has subscrived it self to the Access and Quality Improvment program(PMAQ) in the basic attention and its staffs have been avaluated and monitorized through patterns predifined by th continuous cycle of improvement, that was implanted by the Health System. One of the main troubles indentified in the UBS, after the aplications of the cause and effect diagram it’s been the team relationship, which hampers the implementation of changings in the work. This work is a qualitative research with a action research type (Barbier, 2002) and a sociopoetic approach (Gauthier, 2005) and it has as goal to describe and analyze how the humanescent self-tranings ateliers could contribute to improve the quality in the health staffs work processo of the UBS named Antônio Simão, what it is consequente in the implantation of protocols to a viabilization of a extended clinic.