REQUISITION OF TECHNICAL-ADMINISTRATIVE STAFF: AN ANALYSIS OF ORGANIZATIONAL EFFECTS AND A PROPOSAL FOR A CONTINGENCY PLAN WITHIN UFRN
Staff requisition. Organizational effects. Quality of Work Life (QWL). Organizational climate. UFRN.
This study analyzes the organizational effects of the requisition processes of technical-administrative staff at the Federal University of Rio Grande do Norte (UFRN) by legally empowered bodies such as the Public Prosecutor’s Office and the Electoral Justice, focusing on Quality of Work Life (QWL) and organizational climate. It is an applied, exploratory, and mixed-method research, developed through a literature review and a survey conducted with 29 technical-administrative employees from departments that experienced staff reduction due to requisitions over the past five years. Data collection employed a questionnaire with zero-to-ten interval scales and open-ended questions, integrating statistical and discursive analyses. Results show that, prior to the requisitions, participants perceived stable working conditions and a balance between professional and personal life, with high averages in QWL and organizational climate indicators. During the requisition period, however, there was a notable increase in workload, physical and emotional fatigue, decreased motivation, and perceived unfairness in task distribution, along with fragmented interpersonal relations. High standard deviations revealed heterogeneous experiences, suggesting that departments with greater resources managed to better mitigate the impact of staff shortages. Open-ended responses reinforced these findings, reporting work overload, loss of professional reference, and lack of managerial planning, while suggesting temporary staff replacement and equitable task redistribution. Grounded in the Demand-Control and Job Demands–Resources (JD-R) models, the analysis demonstrates that requisitions, when not accompanied by compensatory strategies, negatively affect QWL and organizational climate. As a practical contribution, a management support tool - a dynamic table for equitable task allocation - was developed, applicable to scenarios of temporary workforce reduction.