EMERGENCY CARE SERVICES AND GUIDELINES FOR HUMANIZATION IN HEALTHCARE: PROJECT FOR A LEVEL III EMERGENCY CARE UNIT FOR NATAL/RN
Healthcare architecture. Emergency Care Unit. Humanization. Architectural project.
Attention to urgency and emergency health situations is differentiated by the imminence of the risk to life, with emergencies characterized by the need for immediate care and urgencies by the demand for short-term assistance. In Brazil, regarding the public sector, the organization of these services was consolidated from the National Policy for Emergency Care, with the implementation of the Mobile Emergency Care Service and the Emergency Care Units (UPAs), conceived as medium-complexity facilities and na intermediate link between primary care and hospital services. UPAs have the function of expanding access, organizing care flows, and reducing hospital overload, although they face challenges related to high demand, standardization of physical-functional models, and limitations of architectural programs. In this context, this work proposes the development of a Level III Emergency Care Unit for the Cidade da Esperança neighborhood in Natal, based on the principles of humanization in healthcare, directed towards diverse users. The methodology adopted is based on bibliographic review, analysis of design references, technical visit and graphic records, articulating the theoretical frameworks, the design constraints and the creative process in the elaboration of the architectural proposal. As a preliminary result, the building has 2,200.00 m² distributed horizontally in main blocks according to specific services and publics, presenting well-defined accesses and flows and attention to the physical and environmental factors that influence the experience in the place.