Banca de QUALIFICAÇÃO: JOAO VIANEI TENORIO

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
STUDENT : JOAO VIANEI TENORIO
DATE: 21/10/2024
TIME: 11:00
LOCAL: CTEC
TITLE:

Proposal of a framework based on knowledge management for the development of software in the areas of fiscal management and human resources in public administration

KEY WORDS:

Knowledge management, Innovation, Software development, Agile Methods, Active Teaching Methodologies, Strategy and Public administration.

PAGES: 80
BIG AREA: Engenharias
AREA: Engenharia de Produção
SUMMARY:

**Translation:**

Knowledge management, or KM, is a highly sought-after topic in various fields of science, sectors of activity, professions, and organizations in both the public and private sectors. Over time, this topic has been implemented as a strategy from various perspectives, serving as a management method to disseminate business information. Whether internally, through employee training at various levels, or externally, as part of marketing and sales campaigns. Thus, strategically managing knowledge within an organization promotes improvements in its internal systems, increases productivity, business viability, and enhances its image and brand in the market. The organizational strategy aims to create an organizational culture involving all the company's stakeholders.

The objective of this project is to develop a framework for the fiscal and human resources areas in public administration. To carry out this research, the first step was to systematize the state of the art on the topic in order to organize the concepts, techniques, and tools used in Knowledge Management (KM). In a second stage, the main areas of knowledge concentration in the software development process were identified, classifying them according to types and importance, based on the knowledge produced. Furthermore, the literature was consulted to find references for managing this knowledge.

Finally, a model was abstracted to structure the processes for implementing KM in the processes of development and maintenance of public management software. Based on this research, companies that develop software will be able to use it as a practical application standard for KM in their processes. They will be able to identify the different evolutionary stages of KM they are in and, as a result, improve their market positioning. The results lead to better identification of a conceptual model to assist in management and decision-making for the manager of a software development company.

COMMITTEE MEMBERS:
Externa à Instituição - ADRIANA CAVALCANTE MARQUES
Interno - 1229030 - HELIO ROBERTO HEKIS
Presidente - 1777131 - MARIANA RODRIGUES DE ALMEIDA