The Triennial Action Plan for Undergraduate Courses (PATCG), from the Federal University of Rio Grande do Norte (UFRN), was approved at the end of 2017 through Resolution nr. 181/2017-CONSEPE, contemplating the policy of improving the quality of Undergraduate and Graduation Courses Program established in the Institutional Development Plan (PDI) of this institution. After this approval, all undergraduate courses at the university were responsible for building the PATCG in order to develop strategies to face the weaknesses presented and guide actions to improve the indicators, which are generated and disseminated by the National Evaluation System of the Higher Education (SINAES). This research aimed, as a general objective, to analyze the current information flow in the construction of PATCG present in undergraduate courses at the Center for Social and Applied Sciences at UFRN, proposing possible improvements in this flow. It is an applied research, with a qualitative approach and classified as descriptive. The study subjects were the coordinators of the undergraduate courses at the Center for Social and Applied Sciences at UFRN, as they are responsible for producing the PATCG. Data collection was carried out through a semi-structured interview with these coordinators through a census investigation in which the successful points and barriers faced by the research subjects in the preparation of the PATCG were highlighted, with the intention of strengthening the successful proposals and suggest strategies for coping with the barriers presented with the recommendation of a model of information flow from the experiences, expectations and experiences of the subjects themselves. For data analysis, the content analysis technique was performed. The research confirmed the existence of an information flow with some disjointed and non-standardized steps, becoming obstacles of the plans production. The research results sharpened the need for improvements in the flow of information, of an institutional nature, as it is contributing to the policy of improving UFRN’s undergraduate courses; ornanizational for offering a proposal to improve the information flow present in the construction of PATCG; and human, for being willing to cooperate with those involved in the process of building the plans, with proposals for strengthening this flow, based on the Model of Choo (2003). It is hoped that the suggestions for improvement, presented here, can contribute to the implementation of actions that reverberate in a standardized information flow, collaborating, in a significant way, with the policy of continuous improvement of undergraduate courses proposed by UFRN, in addition to boosting the optimization of information management, contributing to new practices for the acquisition, organization, storage, distribution and use of information.

Within the scope of the Federal University of Rio Grande do Norte (UFRN), the Infrastructure Superintendence (INFRA) has successfully accomplished projects for new buildings that may involve tens of thousands of m2 of built area and tens of millions of reais in value of effort. Such magnitude and complexity demand high capacity in the information management of these projects through information systems (IS) due to their relevant role in monitoring the process of preparing architectural projects, in presenting valuable information, during the development of projects, and in the analysis of all its informational flow. In this way, it is opportune for the organization to have an IS integrated with the management of the projects, allowing the available resources to be applied efficiently and effectively. In view of this organizational context, it is relevant to ask: “how can the information flow integrated into an information system contribute to improving the monitoring of the process of elaborating INFRA's architectural projects?”. To answer this problem, an applied, descriptive, and qualitative research was developed, with the research strategy of conducting a single case study. As a method of data collection, five semi-structured interviews were conducted with managers and specialists from the sector in question, in addition to the use of documentary research. Data analysis was carried out through thematic analysis based on the theoretical-conceptual framework conceived through the theoretical foundation. As a result, the research pointed to the existence of an informal and inappropriate information flow for the elaboration of architectural projects at INFRA, the non-adherence of the Infrastructure module of the Integrated Patrimony, Administration and Contracts System (SIPAC) to the information flow detected and suggested aspects of improvement for an integrative information flow. Thus, it was proposed a prototype, at a conceptual level, of an information system module to support the flow of information adequate to accompany the process of elaboration of architectural projects. It is expected that the prototype developed, if implemented in the future by the competent sector of the entity, will contribute to further increase the competence in information management of construction projects for new buildings.

Focusing on the technological dimension of Information Management (IM), this study emphasized the contribution of Information Architecture to structure a Digital Repository on Transgenic Animals, which aims to systematize information and experiences exchange between researchers to establish and to expand collaborations between research groups and to facilitate the transfer of valuable resources (i.e., transgenic animals) for research in Experimental Biology. Thus, this research aimed to establish guidelines to create a Digital Repository on Transgenic Animals, with emphasis on mice, based on Information Architecture methods and techniques, because there is no such Repository in Brazil. For this, a qualitative case study was carried out based on descriptive research. The choice for this type of research had as its main justification to diagnose information needs, based on the reality of the Brain Institute, to evaluate information technology to meet these needs and to project an appropriate information system. This research was developed in two stages. The first stage, a bibliographic type, aimed to collect data that supported the development of the theoretical framework and the second stage considered researchers perceptions about the creation of the Digital Repository on Transgenic Animals, through of interview and questionnaire application whose data were analyzed in light of the methodological aspects of Information Architecture. This research results were promising and will support the planning of actions for the implementation of the Repository because it allowed us to identify the guidelines concerning to organizational context, informational content and users.

From the observation of users of the Sectorial Library Prof. Dr. Marcelo Bezerra de Melo Tinoco in carrying out his research in the various databases (SIGAA Catalog, Institutional Repository, Digital Monograph Library, UFRN Electronic Journal Portal and CAPES Journal Portal), perceived that many are unaware of one or more bases, as well as have difficulty retrieving and finding information. Thus, the creation of an Integrated Search Portal for the Federal University of Rio Grande do Norte through a Discovery and Delivery System would alleviate the problematic related to the recovery and findability of information available in the complex informational ecology of the Library System of the referred university, being that he offers users the integrated search of informational collections in a single interface. The research, therefore, aimed to establish guidelines for the implementation of an Integrated Search Portal to Library System of the Federal University of Rio Grande do Norte based on a Discovery and Delivery System (SDE). To achieve the objectives, action research was used, which provides for joint actions between researchers and participants. For data collection, interviews and a focus group were conducted with the managers of the IR, IT sectors and with the management of BCZM. For data analysis, content analysis was performed. As for the results identified that the UFRN not have financial conditions for the acquisition of a marketable SDE software, so as a result of this research has indicated the use of free software Vufind to create the Search Integrated Portal, as well as proposed a flowchart with guidelines for its implementation. It is expected that the results of this research contribute to the implementation of the Portal, helping the academic community to reduce the time needed to carry out their search for information.

The extension activities of a University constitute a fair amount of its institutional face to the community. However, the people responsible for the actions, projects, courses and extension groups pay little attention to the treatment of information in their practices. Thus, the dissemination of information through digital social networks does not meet ideal parameters of efficiency and effectiveness. This dissertation aims to investigate how content curation tools can contribute to the dissemination of information on digital social networks by extension groups from the School of Music of the Federal University of Rio Grande do Norte (EMUFRN). The monographic procedure research used a qualitative approach, with an exploratory purpose, to investigate six extension music groups from that school. The specific objectives were: to investigate the informational objectives, the human and technical resources of these extension actions; to analyze the performance of its digital social media managers from the content curation point of view; to identify and analyze techniques and elements of content curation used at the social media profiles; and, finally, to offer an information policy that helps the dissemination of information in the context of the digital social networks of EMUFRN's extension actions. The results showed that: digital social networks do not receive its due importance at the institutional project stage; there is still little dimension of the potential of networks to expand and build audiences; there is an excess of self-referential content and little value added in the analyzed profiles.

The inspection process of academic projects developed at the Federal University of Rio Grande do Norte (UFRN) aims to ensure, through the provision of technical accounts, the production, collection, treatment and presentation of information regarding the achievement of the agreed object. For 2020, the budget for the development of the portfolio, which includes 71 projects, exceeds R $ 468 million. This amount justifies the implementation of actions aimed at monitoring and control, as well as showing the importance of managing information relevant to the process. The execution of this process in a regular, methodical and systemic manner, contributes to transparency, efficiency, effectiveness and, above all, effectiveness of public spending. Based on this situation, the present study asked: How can Information Management contribute to the evolution of the inspection process of academic projects developed at UFRN? Therefore, in order to answer this question, in general, we sought to: analyze the contributions that Information Management can provide to the process of monitoring academic projects developed at UFRN. And specifically: a) to know how coordinators and inspectors carry out the stages of the information management process in the scope of inspections; b) map the informational flows of inspections, in order to identify the events that influence the course of information and the quality of the supporting documents presented; and c) improve the current ones and create new informational products and services, capable of contributing to the evolution of the inspection process of academic projects developed at UFRN. To achieve these objectives, a qualitative, descriptive and applied research was developed, based on the phases of the information management process, based on a case study. As a data collection instrument, semi-structured interviews were applied to the research subjects, and documentary research was carried out. For data analysis, qualitative analysis in five phases was used according to Yin (2016), in addition to data triangulation. The results pointed out the absence of institutional standards directed to the accomplishment of the tasks pertaining to the stages of the information management process applied to inspections, causing barriers to the information flow and impairing the quality of the supporting documents made available to PROPLAN inspectors. Thus, an intervention proposal was prepared that provides a particular view of the changes suggested for each of these stages. The proposal includes the creation or modification of information products and services that will support the operational procedures of the new process.

The necessity of management, pattern and systematization of information in the field of health of federal public servers has originated, in 2009, to the Integrated Subsystem of Attention to the Health of the Server – Siass, whose objective is to coordinate and integrate actions and programs on the areas of health assistance, official investigation, promotion, prevention and monitoring of federal public servers’ health. The present research proposes to evaluate the quality of information present in the functionality Report of Managerial Research of Health Siape, system that covers Siass, regarding to the support to proposition of actions turned to health and safety of the server in Federal Universities. As specific objectives it was intended to describe the main dimensions necessary to information quality, identifying its existence or not in the evaluated; to ascertain the degree of importance attributed to managers of the Siass’ units to the dimensions of information quality; to identify the limitations present in the managerial report and propose a plan of improvements. It is a research of applied nature, descriptive, with both quantitative and qualitative approach carried out from a survey, whose instrument of data collection was a self-applied questionnaire inspired by the Model PSP/IQ of Kahn, Strong and Wang (2002). In a complementary way, it was accomplished a focus group with the local staff of Siass from Ufersa, conducted by an interview script, elaborated based on the weaknesses identified in the application of the questionnaires and having as a mold the management tool 5W2H. To the data analysis it was used the descriptive statistics and content analysis. The research has confirmed the presence of dimensions of information quality in the managerial report although the dimensions Appropriated quantity, Completeness, Ease of use and Acessibility demand more attention. The results of the research pointed out to the need of improvements of organizational, technological and human characters, where recommendations were elaborated to the strength of information quality which is generated and consequently of the system, guaranteeing its continued use. It is expected that the indications of improvement here presented can provide the structuring organs of Sipec to continuously face the challenges that involve health and safety at work, transforming the information of Siape Health system in coherent answers to a strategic management and contributing to the continuous improvement of protective actions and promotion of health, safety and well-being of the federal public servers, cooperating in a meaningful way to the increasing of the organizations’ performance in these important areas, besides fostering  the optimization of information management, collaborating to the adoption of new practice regarding to access, use and sharing of information.

It is a research that investigates the basic procedures for the Building Information Modeling (BIM) implementation with an integrated approach to Information Management practices, applied to the Brazilian federal universities’ context. The BIM implementation in organizations is a challenging activity since it requires a series of changes involving work processes, among which are the production, sharing, and use of information. In this sense, there is a set of knowledge in Information Management field that deals with managing activities related to information in organizations. Thus, it is noticed that this relationship between BIM and Information Management presents itself as a facilitator to create a favorable environment for the BIM implementation. Considering the current Brazilian scenario in which federal entities have the obligation to implement BIM by the year 2028, it is figured out an opportunity to investigate and systematize the basic activities for BIM implementation integrated with Information Management as a solution for these organizations. As a way of delimiting the research variables, this study was applied to Brazilian federal universities. Therefore, this research has the guiding question: how to implement BIM integrated with Information Management for the building development process of Brazilian federal universities? To answer this question, the general objective is to propose a method of implementing BIM integrated with Information Management for the building development process of Brazilian federal universities. To achieve this objective was carried out a research classified as qualitative, and as exploratory in terms of the objectives. The methodological procedures followed the precepts of Design Science Research. In this way, it was searched reference literature and through a systematic literature review, which identified the aspects of integration between BIM and Information Management field, defining the problem and the basic characteristics to propose a solution. After that, the construction of the artifact began, contemplating: the relationship of the theory with the legal context of the building development process; partial application of the artifact at the Federal University of Rio Grande do Norte, which had data collection through documentary research, interview and questionnaire study; and, finally, its evaluation, which took place through an interview with six researchers, being three of whom BIM specialist and three Information Management specialist. The general objective was achieved after an iterative process that involved literature review, documentary research, partial use, and evaluation of the artifact. Thus, it is proposed a method that systematizes a sequence of procedures for implementing BIM integrated with Information Management in Brazilian federal universities. It was determined that the integration between BIM and Information Management presents as a facilitating factor to plan and implement BIM, as well as to define basic aspects for a favorable environment to its operationalization.

In the school environment, competence in information is related to learning throughout life, while informational behavior can be seen as the ability to know how to seek the information necessary for the development of the individual. In view of this proposition, the general objective of this research is to diagnose the competence and the informational behavior of the students, of the technical courses of the Agricultural School of Jundiaí - EAJ. To achieve this, a theoretical contribution was developed from researchers and theorists about information competence and informational behavior, presenting an overview; the necessary skills for the use of information sources were described, as well as the obstacles observed by individuals in the activities of access to information and construction of knowledge; the Kuhlthau Information Search Process - ISP model was used, which is characterized by analyzing users' behavior in the emotional, cognitive and physical fields, from six stages: initiation, selection, exploration, formulation, collection and presentation. As for the methodology, it is an exploratory and descriptive research, with a qualitative and quantitative approach, of an applied nature through a case study with the application of a questionnaire to teachers, which served as a subsidy for the construction of the questionnaire applied to students, subjects of this research, constituted of students of the technical courses of EAJ. Regarding the information collected, we used the technique of descriptive statistics with the use of percentages. As a result, it was observed that those surveyed in a partial way had characteristics inherent to information competence, and this was detected from issues related to skills in the use of sources, access, evaluation and use of information, which were proven through the characteristics observed in the Development of Information Skills - DHI which are part of the standard developed by the International Federation Library Association - IFLA. In view of the result obtained, an intervention proposal was developed with a view to developing actions that contribute to the development of skills in accessing, evaluating and using information in a critical and effective way.

Information systems are important tools to manager information to the strategic plan process and to take decisions in the company. In the healthy institutions, this tool collaborates to the enforcement of the health manager ensuring more efficient and effective services. During system implementation, many factors contribute to the success or failure. To this, some theoretical models try to explain the success to adopt information system, analyzing customer acceptation and technology use, among them, it detaches Technology Acceptance Model – TAM and updated versions. Related to that, this study aims to, in general, analyze the final customer acceptation and system use in the Divisão de Saúde e Bem-estar at the Legislative Assembly in the Rio Grande do Norte. The methodological way in this research is a mix of approach, descriptive, a kind of action-research. To collect data, there is an application of a questionnaire, with free and direct questions, to the final customers system to understand their perceptions related to the use and system acceptation. There are, yet, semi structured interviews to the information technology staff to identify system critical issue. It analyzes data with a descriptive statistic to treat quantitative aspects and Bardin’s content to analyze qualitative data. Results point that customers says is a good system, but it needs some improvement. The more important contribution they found to use the system is the utility, but the image building there is no influence in the use behavior. Critical points that inhibit the system success are infrastructure failure, weak manager support, problems in the system structure and resistance of some customers to accept and use this system. To overcome, this study suggest change management, discussion among people involved in this process, more manager support, system implementations to became a better system and training the customers.

Knowledge Management is fundamental to any type of organization, considering changes and improvements in institutional practices, contributing significantly to the objectives and goals of each one of them. Thus, this study has as general objective to identify actions that can contribute to improve the organizational knowledge about the copyright, aiming to avoid violations and conflicts in the production of the material for Distance Education, in the Secretariat of Distance Education (SEDIS), University Federal University of Rio Grande do Norte (UFRN). As to the specific objectives, it sought to describe the stages and the actors involved in the production of SEDIS didactic material; to evaluate the knowledge, skills and perceptions of collaborators related to copyrights in the production of SEDIS didactic material; and to propose suggestions to train employees and regulate the copyrights of the materials produced. The research is applied in nature, with a qualitative and quantitative approach, with descriptive objectives and a case study. It has a population of 56 employees, and a non-probabilistic sample for convenience, totaling 51 servers, which are part of the Coordination of Production of Didactic Material that answered a collection instrument, questionnaire; and also the manager of the institution that participated in a semi-structured interview. The data analysis consists of statistical analyzes, exposed in graphs and tables, in addition to flowcharts and figures, and in the content analysis ofBardin. From the results found, it can be seen that the sectors are distinct in their functions and that the employees who work present experiences and, at the same time, needs improvement in their work. With this, it proposes some recommendations and suggestions, namely: training and training, acquisition of software to identify plagiarism and alteration in the contract of outsourced employees. With this, it concludes that all the objectives of the research were reached, that the results of the work could contribute to the production of didactic material in SEDIS and that the model of Nonaka and Takeuchi (1997) was relevant considering the techniques related to: socialization, outsourcing, combination and hospitalization (SECI), to elaborate the proposal of intervention, described in the recommendations and suggestions.

We live in a world where information and knowledge have become valuable assets for organizations. Thus, this study has a general objective to understand how the Pro-Rectory of Outreach (PROEX) of the Federal University of Rio Grande do Norte (UFRN) establishes communication with its internal and external public through its Facebook page. Aiming to attend this purpose, we have, as specific objectives: to verify, through cybermetrics, and the indicators of visibility, time and cybermetric impact factor, how the PROEX page is being perceived; identify the existing communication flows in PROEX and propose an action plan for PROEX communication on Facebook. For that, this research has an applied nature, a qualitative and ethnographic approach, with emphasis in the Webnography, and a descriptive purpose. Then, the data obteined through the questionnaires and the
analysis of the postings were commented through the technique of content analysis, as well as the comparison between the forms, trying to identify points in common between the answers; as well as through a Microsoft Excel spreadsheet, displaying the metrics analyzed through tables and graphs. Based on the results found, the action plan proposed for PROEX states that the Facebook page has a low level of engagement by its users and that there is a lack of knowledge of the academic community about the existence of this page. As a result, it is suggested as a communication strategy to carry out a publicity campaign on these profiles and the consideration of the use of a more informal language that is closer to the public, with alternating formats of posts (text, image and video) and with the emphasis on the activities the sector provides. Finally, we also advise several complementary actions that will contribute to the work of managing the organizational communication of the
sector is always in constant evaluation and improvement.

The University libraries are institutions knowledge providers and organizers that need knowledge for their daily activities and also to add value to their processes, products, and services. Thus these organizations need to provide appropriate environments for better management of their intangible resources. Knowledge Management (KM) is a strategy that helps in this process, as it works with the access, generation, incorporation, and transfer of knowledge in the organizational scope. Some tools and practices facilitate KM's work within knowledge organizations. Given this research aimed to propose a portfolio of KM tools and practices for the Central Library Zila Mamede (BCZM). The research approach was qualitative and quantitative, descriptive. The instruments chosen to achieve the objective included an interview directed to the director and coordinators of BCZM, as well the application of a questionnaire directed to the effective library servers. For the interview, data analysis was performed using Bardin Content Analysis (2011). Overall, it was possible to analyze that managers do not yet have a full understanding of KM, as most of them could not mention KM tools and practices. Managers also identified the main difficulties encountered in the library in acquiring, creating, storing, sharing and using knowledge. Regarding the analysis of the questionnaire data, it was performed using simple descriptive statistical analysis. From this instrument, it was identified, mainly, that the Dimension Individuals KM tools and practices have higher Frequency of use by the servers than the Dimension Processes of the organization and the Dimension Technology. While in the Degree of importance, the Process dimension of the organization was the dimension better evaluated by the servers than the other two dimensions mentioned. All results led to the construction of a Portfolio proposing various KM tools and practices in their respective dimensions (Individuals, Organizational Processes and Technology) and divided into three levels of BCZM implementation/strengthening and institutionalization suggestion, namely: KM tools and practices already satisfactorily used and suggested for institutionalization; KM tools and practices occasionally used and suggested for strengthening and institutionalization; and tools Tools few used or not used, but suggested for implementation/strengthening and institutionalization.

This study deals with information informational behavior in the area of Information Science as a contribute to information management. Thus, the research aims to improve the Reference Services at Zila Mamede Central Library, an academic library at Federal University of Rio Grande do Norte-Natal in Brazil. This is done by means of a proposition related to normalization services. The methodology used was an exploratory, applied research with a qualitative approach, based on the quadripolar method. The research universe was formed by the Brazilian public academic libraries and the sample was composed by the libraries that have the Centralized Library, as well as by the users who used the Information and Reference Services at BCZM in the time period of June to July 2018. The research mapped and analyzed institutional websites. The information collected was analyzed through content analysis as well as descriptive statistics with simple arithmetic mean and percentages. Results indicate that users engage in current digital technology. This emphasizes the importance of implementing real time virtual services. Website and library staff analysis demonstrate that simple actions that aim to enable normalization process on behalf of users should be implemented such as open document templates, guides, referral managers and video lessons. However, users stressed the importance of publicizing reference services in order to better achieve success, community engagement as well as enhance virtual reference services.

It addresses the perception of an academic community regarding the embargo of undergraduate thesis. It theoretical basis discusses the Information Management as a way of organizing information for its recovery, highlighting the Scientific Information Management  in the perspective of dealing with information in this scope. It discusses scientific production emphasizing the need of disseminated among peers and society, the development of science and society come from this. From the perspective of the communication of the researches, it talks about Open Access as a global movement that seeks to the wide dissemination of research results, in order to promote equal access to information. It discourses the embargo of publication along with its practices and legal aspects that may justify this restriction. To do so, this research aims to describe the factors that influence the intention of the use of the embargo by the academic community of the Trairi Health Sciences Faculty of the Federal University Rio Grande Norte in the Digital Library of Monographs. From this, the specific objectives are based on identifying the subjective beliefs and norms of the academic community about the embargo; to know the intention and attitudes in favor of Open Access to the academic unit's course final paper; and to propose actions to sensitize the authors in order to understand the importance of the immediate availability of their research to society and the range of public that can be reached through Open Access. In this context, the question that guides this study translates in what factors can influence the intention of the use of the embargo in the final papers, in a public faculty? This research is descriptive in nature, with a quantitative approach, the study method chosen is survey research, and the instrument is the questionnaire. Finally, the Theory of Rational Action is used for the construction of the questionnaire and to subsidize the analysis of the results.

Nowadays, Information Technology is considered as a strategic and value creation tool in the organizational scope. It also aims to increase competitiveness, transparency, efficiency and effectiveness between public or private organizations. Knowing this, these organizations need to understand how to plan and manage Information Technology efficiently, aiming to measure and add business-related value, considering the decision-making process related to Information Technology. To this end, IT Governance should be used as a management tool to provide direction and support for the process to achieve the organization's strategic objectives. The objective of this study was to evaluate IT Governance, using its own method, which was possible to verify the perception of the processes capacity and to identify the related problems. The application of the method was performed at the Federal Rural University of Semi-arid (UFERSA) and the processes selected for evaluation were those of strategic level indicated in COBIT 5, which are part of the EDM domain. The data collection was made from questionnaires that included all the IT servers of the institution. After collecting the data, they were submitted to the focus group composed only by the directors and the Information Technology sector superintendent for validation and creation of an action plan. Of the items analyzed, opportunities for improvement were found in the domains that deal with ensuring the definition and maintenance of the governance model, and ensuring the optimization of risk and IT-related resources. Key points for improvement are contained in the action plan and include the creation of a reward system, risk management management, meeting IT resource needs and delegating people to perform resource management. from you. The result confirms that the method used for data collection proved to be efficient in view of the recognition shown by managers. The processes that should be addressed to mitigate relevant threats were also pointed out.

The Federal University of Rio Grande do Norte has been producing and accumulating over the years a large volume of information that reflects its organizational structure. This makes a large number of records. The aim of this research was to develop an archival diagnosis of the General Archive of UFRN. In order to achieve this it was developed a theoretical reflection about Archivology concepts and principles, also about university archives as specialized archives; an overview of record management considering international context and Brazilian scenario was presented and some considerations about file diagnosis and their relevance to record management were set. This work consists of a descriptive and applied research with qualitative and quantitative approach, conducted through a case study. Participant observation and semi-structured interview were carried out. It was observed that the practices and procedures related to record management in the General Archives are not in full compliance with the archival precepts. Other elements also differed with what is considered ideal for a central file unit. Moreover problems were identified in physical structure, records organization and in limitation of technical staff. In order to remedy some of those problems and to promote improvements in procedures and techniques, an intervention proposal was made in the form of recommendations.

Abstract

This research aims to analyze the factors that have influenced the managers’ and secretaries’ satisfaction with the use of the report issued by SIPAC. For this, the specific objectives were reached: characterizing the profile of the budget statement use; describing the perception of the sample regarding factors that have influence
satisfaction; identifying the relationship between the variables of the model and the satisfaction and analyzing the perception of the users regarding the improvement aspects of the report. The initial theoretical contribution was the user satisfaction model by Doll and Torkzadeh (1988). Methodology used was a quantitative approach,
although one of the questions was analyzed in a qualitative way. The application of a questionnaire was included in a non-random sample of 79 managers and secretaries belonging to the academic departments located at the UFRN Central Campus. The technique used to analyze the quantitative data was main component analysis and
multiple regression and, for the qualitative analysis, the word cloud was used. Among the results obtained, it was verified that 30.8% of the sample has used the report at least once a month and 28.2% never used the report. Besides, it was confirmed that, for the most part, respondents are partially satisfied with the factors that influence satisfaction. It was evidenced that the variables that had the greatest influence on satisfaction were the ease of use and the format of the report, influencing 60.1% and 58.4%, respectively. Finally, in analysis of the word cloud two suggestions were more latent: the request for a training course and the difficulty of understanding the information contained in the report. Thus, it was suggested as a way of covering the critical points of the report raised in this research that a training course be promoted. 

The university always had a leading role in society providing teaching, and citizens intellectual training. However, the passive role of promoting education has not been enough to guarantee the standardizing of global knowledge, being the university called to act in another plan: The Entrepreneurial University. This thematic is very clear in the Triple Helix, which is the interactive relationship between three economically collaborative independent agents: University, Government and Industry. This tripod forms a knowledge network, in which the university acts as an agent responsible for ensuring the knowledge transfer and promoting entrepreneurship through innovation methods. In this perspective, it is appropriate and opportune to develop mechanisms to facilitate the knowledge transfer. Design Thinking, in this research, will be used for this proposal, because it is an approach that aims to solve problems in a collective and collaborative manner, emphasizing the intercalation between divergent and convergent thinking. This iterative process search for innovation through pooling and exchange of knowledge between a knowledge network composed by members of multidisciplinary areas. Suggesting the adoption of Design Thinking as a method of knowledge transfer in the University-Industry interaction, specifically, is justified by the understanding that these are the actors with the greatest capacity to generate interchangeable products, processes and innovations, while the Government acts with greater emphasis in the promotion and financing of these relations. In this sense, the general objective of this study is to propose and validate the adequacy of a framework based on Design Thinking to promote the knowledge transfer in the Bioinformatics Multidisciplinary Environment (BioME) of the Federal University of Rio Grande do Norte (UFRN). Specifically, this proposal intends to:  perform an intensive literature review by relating - emphatically - Design Thinking and Knowledge Transfer in the context of University-Industry interaction; to structure a framework based on Design Thinking for BioME; to analyze, with local experts, the framework adequacy to the process of creating a successful product/service of BioME and; to analyse the framework validated by local experts. This is an applied research, with a qualitative approach and an exploratory purpose. Methodological procedures were structured by the Design Research Methodology (DRM), presenting the strategies for each research objective. The intense literature review allowed the researcher to develop a Design Thinking process and format it within a framework combined with other elements associated to innovation methods. The framework adequacy analysis to BioME products/ services creating process, as well as the validation with the local experts, were carried out through individual interviews and a focus group, respectively. During the results discussion, the framework originally produced, showed modifications from both observations performed during the interviews and the focus group. The general objective was reached at the end of the research and, the framework final construct - proposed and validated - can be obtained at the Internet address http://bioinfo.imd.ufrn.br/big/.

The objective of this research was to describe and analyze how a federal university performs the informational management of the process of signing an agreement with its founding support. By understanding information management as a process, we used the methodology of information mapping associated with a detailed survey of information needs and legal requirements. It admits that the GI can be understood through four stages, the informational needs and requirements, the search / acquisition of the information, the way to distribute it as well as the understanding of the use. From an ecological perspective of information, information management, information flow, process management and the public management environment were adopted as the theoretical basis. To achieve the objectives, a qualitative approach was carried out, classified as a descriptive-exploratory research. Strategically made use of the methodology of intentional case study, since the research will be developed at the Federal Rural University of the Semi-arid. This is an applied research, since the expected results can be used to improve or implement solutions to specific problems of the institution. The results achieved in the research culminated in the development of information products in order to improve the existing process.

The Library System (SISBI) of the Federal University of Rio Grande do Norte (UFRN) has
adapted its activities and computerized its processes and services through information
systems. The collection management process, and in particular the process of purchasing
informational material, started to occured in 2008, automated, operationalized through the
Integrated System of Patrimony, Administration and Contracts (SIPAC). Being a management
information system, it must be developed with a view to meeting the needs of users, and
following the principles of usability. Thus, in order for the participation of the academic
community to be effective, what should be done in terms of improving the usability of the
system? In order to answer the research question, it was defined as a general objective to
evaluate the usability of SIPAC, with emphasis on the registration of requests for
informational material purchases, from the perspective of the teachers of the Center for
Applied Social Sciences (CCSA). And as specific objectives: to understand the informational
behavior of the teachers who use the system; identify possible usability barriers during the
registration process of the purchase of informational material; and, evaluate the user's
satisfaction with the interface and interaction with it. The theoretical framework was built
based on collections management, usability and information architecture, and users'
informational behavior. This was a qualitative and quantitative study, descriptive of the case.
The non-probabilistic sampling technique was used for convenience, applied to a sample of
12 teachers. The data collection was based on three instruments: a questionnaire, a usability
test, associated to the verbal protocol technique and a semi-structured interview. For the
analysis, the instruments were triangulated and basic statistics and content analysis were used
with the help of Iramuteq software. The results indicate that the CCSA teachers have good
knowledge and skills in the use of computers and the internet, they are aware that they can
participate in the process of purchasing information material from UFRN and have the
Integrated Management System for Academic Activities (SIGAA) as the system most used by
them. Teachers point to usability barriers that do not help the task, such as: the location of the
access link to the registration screen, the lack of information to register a new information
material and also the lack of organization of information, language and lack of information in
the ISBN number field. Because teachers are not always able to overcome the usability
barriers and the time required to complete the task, they are not satisfied with the activity. It is
considered that the lack of familiarity with the SIPAC and the perceived difficulties contribute
to teachers' dissatisfaction with the system and lead them to not participate in the purchasing process. It is hoped that the usability evaluation result will help in the development of a redesign proposal of the system, which will make it easier and more intuitive to carry out the registration of the request for information material.

Present in social and organizational environments, information has been growing in volume and importance in the last decades after its association with ICTs and its strategic valuation for organizations. In the midst of the current political and economicsituation that ravages the country and creates uncertainties in the operation of theIFES, this research, whose nature is qualitative, used the Federal University of RioGrande do Norte (UFRN) as the object of a case study, to analyze the effectiveness of its strategic planning process in the face of scenario uncertainties. Based on the assumption that there was organizational disintegration at UFRN the objective wasto find ways to manage information in the planning process, to promote its integrationand, consequently, to improve the use of its resources and reach institutional objectives. In order to achieve the objectives of this study, data collection, semi-
structured interviews, documentary analysis and bibliographie research were used as methods. The collected data were submitted to content analysis and revealed aspects of tne strategic planning process that confirmed the organizational disintegration. It was detected that the informational flow has gaps and the products generated in the process (plans) do not add value to the institution. It was presentedas suggestions to solve the problem from the point of view of informationmanagement : the effe ctive appropriation of planning activities by the responsible team; sensitization and managerial training of process participants and mapping of the strategic planning process under the vision of Inomata, Araújo and Varvakis (2015).

The usage of tools and practices of Knowledge Management brings positive impacts to competition in organizations and may contribute, decisively, to favourable financial results. Those tools may potentialize their perfomance and improve the results in activities related to Knowledge Management, presenting itself as a critical factor for an organization to excel in the environment it operates. This research's general goal was to analyze the portfolio of tools and practices of Knowledge Management used nowadays on the Management of the Hospital Universitário Onofre Lopes - HUOL. To do so, this research adopted as specific goals: identify and describe the tools and practices of Knowledge Management used nowadays and how the analysis of their acceptance was made in the daily management of HUOL. Finally, it's presented the proposal of a portfolio of tools and practices of Knowledge Management adapted to the organizational needs of the institution. This work may be justified because there are no researches over the same theme and place, most specifically after the changes that happened due to the adhesion to EBSERH. This research has a qualitative approach, mainly focused on description of goals through a strategy of case of study. The data collection method used interviews with the high administration (superintendency, staff, managers and heads of departments). The interview script was created based on the study made in the theoretical frame of reference, highlighting the tools and practices of Knowledge Management most present in the contemporary literature about this subject. The content analysis technic was used for the data analysis, according to the model of Bardin. It was noticed that Knowledge Management is not adopted under management perspective. Some tools and practices used by the research subject may be identified as practices of Knowledge Management, as: computer systems (MV, SIPAC, AGHU, SIGRH, SIG/EBSERH, etc), videoconference forums, management competence evaluation tools and business intelligence, assumed through benchmarking actions. As result, it's recommended the incorporation of some Knowledge Management's tools and practices, on the consolidation of a portfolio formally deliberated for Knowledge Management on the HUOL. The tools and practices adopted are: intitutional repository, presential forums combined with the practice of lessons learned, coaching and mentoring, and lastly Eletronic Document Management.

Information management (IM) has a prominent role in all types of organizations, including the higher education institutions. This highlighted role is derived from the perception of information as a strategical resource that resulted in significant changes in the informational behavior of the associates and in the structures of the organizations. Other factors contribute to the use of IM in universities, mainly when it is observed the growth and expansion of federal higher education institutions, especially due to the employment of the Plan of Restructuring and Expansion of Federal Universities (REUNI), that resulted in significant impacts on their demands, mostly in the management of the administrative activities and the overload of information. Such demands require that universities use tools that better manage searching, selecting, processing, storing, sharing and using information, highlighting practices of information management with more relevance. The problem’s context identified in the Undergraduate Program’s Office of the Federal University of Rio Grande do Norte (PROGRAD/UFRN) was to optimize the information management in the process of registering the incoming students utilizing the available electronic tool? This study is justified for the importance that PROGRAD/UFRN has in the institution when it comes to the number of users of its services, volume of processes, activities and documents processing through. Thus, the objective is to propose the optimization in the information management of a strategical process of PROGRAD/UFRN. The specific objectives are: a) identifying models of IM applied to other HEI; b) characterizing the information management of PROGRAD/UFRN, with basis on the information ecological approach; c) mapping an existing strategical process in PROGRAD/UFRN with the purpose to optimize it. To fulfill such objectives a qualitative, descriptive and applied study was developed, having the research-action as a strategy. The study was divided in four phases: diagnosing the problem’s context, planning the study, intervention and evaluation. To acquire the data, it was conducted a literature review, documental analysis, structured surveys applied, semi-structured interviews, focal groups organized and performed the participant observation. The results obtained indicate that PROGRA/UFRN has been employing partially the principals of Information Ecology regarding the external environments, organizational and informational, thus the information management is not integrated yet. To optimize the information management in this institution it is necessary that the people are taken into account when it comes to productivity, the use and sharing of information. The intervention proposal was built in a collaborative, implemented and evaluated manner that subsidized a more consistent and broad proposition for its use. It is understood that the enhancement of the strategical process of registering incoming students in the institution, utilizing the available functionality in the academic system still faces some obstacles. Finally, it is recommended that other studies are continued for the research of tools that make it possible the information management in public organizations, such as UFRN, become a strategical resource to reach its complete mission and objectives.

With the change from an industrial economic model to an economy that is now based on knowledge and information, the work force has become more engaged with intensive activities regarding knowledge. In such a reality, academic graduate programs have turned into a strategic factor in the development of society in Brazil, considering their contribution to the production and spreading of knowledge. The process of quality assurance and direction of graduate programs in Brazil is done by the Coordination for the Improvement of Higher Education Personnel (CAPES), whereas programs that do not have a formal strategic plan normally operate under actions that aim at meeting the requirements set by the evaluation system. The primary point of this research is to study the performances of 40 different academic graduate programs at the Federal University of Rio Grande do Norte (UFRN), through the implementation of the Importance-Performance Analysis (IPA). It is an analytical method applied to examine and suggest new plans for better coordination, as proposed by Martilla and James (1977) e Server (2014), and was chosen for this particular task given its objectivity and simplicity in demonstrating results, and indicating strategic actions toward improving competitiveness. The study has a descriptive character, being developed through bibliographic review and documentary research. A total of 1,124 items from CAPES triennial evaluations of 2010 and 2013 were analyzed. These were gathered from 80 different files of graduate program evaluation, of which were measured the respective attributed level of importance and performance. The result of the research is the presentation of the general analysis of the programs, identifying the main factors in question and the opportunities for improvement, observed in the evaluation of the graduate programs at UFRN.

The research aims to provide subsidies for the construction of an information policy in an IFES. For both other goals have been delineated aiming to achieve the desired intention. We initially mapped and described the management of information and identified the main policies implemented in the institution. We then identified and described the information system, and from there we were able to verify the management of information regarding compliance with the law of access to information, through the diagnosis of the institution. As for the methodology, it is an exploratory and descriptive study of qualitative approach and with the strategy of the case study. We use several other procedures such as the revision of the literature on information policies, information regime, information management and public information policies with emphasis on the Information Access Law. We also conducted field research with the main managers of the area of the study, through the structured interview, non-participant direct observation, consultation and analysis of the documents and normative instruments, as well as research to the website of the institution. We also consulted the annals of ENANCIB and ENANPAD of the last three years, as well as specialized magazines in the subject. With this it was possible to conclude that the surveyed institution has a good regulatory framework for information management, has an own information regime, and is prepared to serve in part what determines the LAI. We also observe that there are difficulties which compromise the establishment of a policy, but which is necessary, which remains clear and evident in the study. There is notoriously the need for conception, elaboration and institutionalization of an information policy, involving the formulations of the general guidelines and policies of the institution, which we do not identify in the research.