Banca de DEFESA: JESSYCA RODRIGUES HENRIQUE DA SILVA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : JESSYCA RODRIGUES HENRIQUE DA SILVA
DATA : 27/02/2019
HORA: 14:00
LOCAL: Nepsa II
TÍTULO:

IMPACTS OF TECHNOLOGY IN PEOPLE MANAGEMENT PROCESSES: A STUDY IN THE HOTEL SECTOR

PALAVRAS-CHAVES:

People Management. Processes. Technology. E-RH. Hotel Sector.

PÁGINAS: 126
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Turismo
RESUMO:

The present study aims to investigate the impacts of the use of technology in the hotel management processes of the hotel sector. In recent decades, the viability of new business opportunities has become evident in the field of people management, at the rate at which human capital is recognized as a source of competitive advantage, sustainable and difficult to imitate. Hotels, because they are part of the service sector, are deeply dependent on the behavior of their employees. It is therefore relevant to investigate people management practices applied in this context. This research, based on the assumption that the use of technology in people management processes (e-HR), could lead these companies to a superior competitive advantage. In methodological terms, the research has a qualitative, exploratory and descriptive approach. Initially, a sample of ten hotel developments was investigated in order to identify the insertion of technological applications into the following procedures: recruitment and selection, training and development, evaluation of performance and compensation and rewards of employees. To guide the study, interviews were conducted with the main area managers in each unit. Based on the NVivo Version 10 software, the data were categorized and the following results were obtained: most hotels have fragile people management, dependent on other areas and with processes considered traditional. Although there are technological impacts, e-HR is still at an early stage and far from more comprehensive strategic planning. In some activities, one perceives a greater technological effort, while others are vulnerable. The technology has mainly aided in administrative routines of recruitment, compensation, evaluations and trainings. However, a workforce prepared for change is not yet envisaged. Finally, it is concluded that, in order for hotels to evolve into a strategic e-HR field, it is not enough to change only on time, there is a need for broader transformations, involving values and cultural aspects of those that make part.

MEMBROS DA BANCA:
Interna - 2568265 - LEILIANNE MICHELLE TRINDADE DA SILVA BARRETO
Interno - 2001718 - LUIZ AUGUSTO MACHADO MENDES FILHO
Externo à Instituição - Nelsio Rodrigues de Abreu - UFPB