Banca de DEFESA: EDUARDO DA SILVA MARQUES

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : EDUARDO DA SILVA MARQUES
DATE: 10/04/2023
TIME: 09:00
LOCAL: Google Meet < meet.google.com/aaz-inzf-ojn >
TITLE:

INFORMATION FLOW: a study on the management of containerized cargo exports from the Port of Natal

KEY WORDS:

Information Management; Informational Flow; Port Management.

PAGES: 62
BIG AREA: Ciências Sociais Aplicadas
AREA: Ciência da Informação
SUMMARY:

Cargo handling has great relevance, fundamentally, in the maritime modal, contributing significantly to the development of the country's internal and external trade. In this context, the port of Natal has several types of cargo processes, including containerized cargo, which requires studies of the information flow to improve its needs. Therefore, the present research sought to analyze the informational flow of the export management of containerized cargo from the Port of Natal of Companhia Docas do RN. The methodology characterizes the research as being applied, with a qualitative approach, classified as a case study and with a descriptive and exploratory objective. The studied population consisted of a sample survey, which are the port operation managers, namely: the Port of Natal Operations Manager (GEOPER), the Port Operations Supervisor (SETOP) and the Port Guard Supervisor ( GUAPOR), who responded to an interview script, based on the Beal Model (2004), which is divided into seven stages, namely: Identification of information needs and requirements, Obtaining information, Treatment of information, Distribution of Information, Use of Information, Storage of Information, and, Disposal of Information; these were treated through discourse analysis, since they are qualitative data. The results found showed that there is a need to improve the informational flow of export management of containerized cargo from the Port of Natal, fundamentally, in the stages related to obtaining, processing, distributing, using and storing, since there was a negative incidence , exposed through gaps, as described by the surveyed participants. With this, some recommendations and suggestions are proposed, namely: improvement of the informational flow, development of a data integration webservice, development of norms for regularization of cargo management, development of a technical manual, and development of an institutional seminar.

COMMITTEE MEMBERS:
Interna - 1323825 - ANDREA VASCONCELOS CARVALHO
Presidente - 3636721 - DANIEL DE ARAUJO MARTINS
Externa à Instituição - IÊDA ISABELLA DE LIRA SOUZA