THE INFLUENCE OF INFRASTRUCTURE MANAGEMENT FOR ACADEMIC QUALITY: an evaluative study at CCSA/UFRN
Educational Services; Infrastructure Management; Academic Quality.
The present work aims to evaluate the influence of infrastructure management on the quality of education services offered by the Center for Applied Social Sciences (CCSA) of the Federal University of Rio Grande do Norte (UFRN), from 2003 to 2023. This evaluation will be carried out based on the presentation of the main educational services offered by the CCSA, their academic quality indicators; the identification of management practices adopted by the
CCSA in the area of infrastructure; verification of the contributions of infrastructure management practices to the academic quality of undergraduate and graduate courses; and, finally, the diagnosis of barriers faced by infrastructure management for the quality of undergraduate and graduate courses. To achieve the proposed objectives, the methodology used is based on exploratory-descriptive research; use of primary and secondary data
collection, using interviews and documentary research; and for data analysis using the content analysis technique. It is expected that data analysis in the light of the theoretical framework will confirm the assumption that infrastructure management practices influence the quality of undergraduate and graduate courses at CCSA/UFRN, and also recommend actions to be adopted to minimize the barriers diagnosed, evidencing the applied perspective of the research to be carried out.