Proposal of a maturity model based on standardized rules for assessing the sustainability of chemical analysis laboratories in public higher education institutions
Maturity Model, Sustainability, Integrated Management Systems, ISO 17025.
The growing demand for sustainable products and services has become a constant requirement for the various stakeholders of an organization. Higher education institutes (HEIs) play a fundamental role in training conscious and competent professionals to lead these changes.Chemical analysis laboratories bring together characteristics where the adoption of mature and efficient management systems proves to be essential not only for the better training of the institution's human resources, but can also corroborate with the capture of research projects and other services intended for society. Maturity models help in the necessary steps for this growth in a sustainable way. This work aimed to develop a Maturity Model based on standardized norms to direct the Sustainability demands of the laboratories inside in the HEIs. So, an exploratory-descriptive research was developed, using a bibliographical survey, field research and case study, with the objective of understanding the perception of managers regarding the adoption of a maturity model and, with this, propose and validate an adequate model to the reality of the laboratories. The research found that it is relevant for managers to use a model, which was developed based on the characteristics and difficulties present within public educational institutions.