Dissertation/Thèse

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2024
Thèses
1
  • BRENO TAVARES NUNES
  •  

     

    PROPOSAL FOR THE CREATION OF THE CENTER FOR OBSERVATIONS, PUBLIC OPINION, STUDIES, REPORTS, AND ASSESSMENTS (COOPERA) AFFILIATED WITH COMUNICA/UFRN

  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • ANTÔNIO ROBERTO FAUSTINO DA COSTA
  • CIRO JOSÉ PEIXOTO PEDROZA
  • CYNARA CARVALHO DE ABREU
  • PATRICIA BORBA VILAR GUIMARAES
  • SEBASTIAN FAUSTINO PEREIRA
  • Data: 18 janv. 2024


  • Afficher le Résumé
  •  This work aims to highlight, based on the example of the cut proposed in it,which is the election for government of the state of Rio Grande do Norte in2022, the need to create an organism linked to the CommunicationSuperintendence of UFRN, capable of offer society the responsible andimpartial capture of public opinion, especially when holding electoral processes,as a way of strengthening the democratic system, as opposed to the use ofelectoral polls as an instrument for the dissemination of fake news. In thissense, it is structured as an exploratory case study, based on the use ofbibliographic and documentary research, as well as information from publicagencies and electronic sites. To support the work, Microsoft Excel softwarewas used, with a view to allowing the adequate grouping of the data collected,referring to the set of electoral polls carried out in Rio Grande do Norte in thetime period covered by the work, as well as the evaluation derived from thisorganization. Thus, the information and inferences brought in this study makeup a concise reading of the reality to which the analysis focused, little approached and debated, whether in academia or outside it, and which makes itpossible to present an alternative that collaborates, based on an initiative led by the university, the creation of the Center for Observations, Public Opinion,Studies, Reports and Evaluations (COOPERA/UFRN), to strengthen therelationship between UFRN and the internal community, in addition tocontributing to the social development of Rio Grande do Norte and, therefore, for the strengthening of Brazilian democracy.

     
2
  • BEATRIZ TIARA SANTOS CARNEIRO
  • STUDY OF LEAVE PROCESSES IN THE COUNTRY OF THE 2019 FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE: A PROPOSAL FOR IMPROVEMENT BASED ON THE RESULTS.

  • Leader : YANKO MARCIUS DE ALENCAR XAVIER
  • MEMBRES DE LA BANQUE :
  • ANA LUÍZA FÉLIX SEVERO
  • PATRICIA BORBA VILAR GUIMARAES
  • YANKO MARCIUS DE ALENCAR XAVIER
  • Data: 19 févr. 2024


  • Afficher le Résumé
  • Public administration is governed by principles, including Efficiency. Therefore, it is interesting to take into account the applicability of the administrative principle of efficiency when preparing administrative processes for removal from the country. In this sense, the production of instructional materials that facilitate processes and promote efficiency in public administration is a recommended action. The objective of this work is to carry out a diagnosis of the country's removal processes from the Federal University of Rio Grande do Norte in 2019 and, with the results found, suggest, through instructional material, recommendations for the creation of removal processes with the purpose of improve the execution of this activity in terms of practicality, speed and correctness. When it comes to the problem of this research, the guiding question is the following: What is the situation of administrative processes for removal from the country of the year 2019 at UFRN related to the applicability of the administrative principle of efficiency? Therefore, the following specific objectives will be addressed in this study: relating the administrative principle of efficiency with the country's removal processes within the institution; study the legislation that deals with the removal of federal public servants, and the UFRN regulations; and identify the errors and divergences that occurred in the administrative processes of removal from the country in 2019. Regarding the method, in this study, bibliographical study was used, in addition to exploratory and qualitative descriptive action and documentary research, as in addition of the researcher being an agent of the activity, she carried out an analysis of data on the country's removal processes of UFRN employees from the year 2019. Thus, this study concludes that with the recommendations through instructional material related to errors in the removal processes provides a new management model and direction in the execution of the activity. This ensures an efficient result, with the procedure being carried out in a simple and practical way.

3
  • GIRLIANE FERNANDES FERREIRA DA SILVA
  • INTERNATIONAL ACADEMIC MOBILITY: PROPOSAL FOR A OPPORTUNITIES BANK IN A BRAZILIAN HEI.

  • Leader : YANKO MARCIUS DE ALENCAR XAVIER
  • MEMBRES DE LA BANQUE :
  • ANA LUÍZA FÉLIX SEVERO
  • PATRICIA BORBA VILAR GUIMARAES
  • YANKO MARCIUS DE ALENCAR XAVIER
  • Data: 19 févr. 2024


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  • International Academic Mobility, presented in the Strategic Internationalization Plan of the Federal University of Rio Grande do Norte (UFRN), contributes to the institution's internationalization process. Mobility allows the student the pleasures of learning in another academic environment, thus, student academic mobility adds to the student's life in their training process, both in the educational sphere and in the personal and professional sphere. In the current model applied by the Secretariat for International Relations (SRI) regarding international academic mobility offers, it is understood that an improvement in the dissemination of offers is necessary so that there is an increase in their use, considering that today some opportunities arrive late for study and analysis, resulting in a low evaluation rate of these offers. The general objective of this work is to present an intervention proposal for the process of disseminating mobility opportunities. The proposed intervention would have as a product a Bank of Opportunities with the purpose of including offers relating to mobility. The Opportunities Bank's intuition is to store and subsequently disseminate mobility offers to the academic community in a timely manner for specific analysis. Likewise, the Bank of Opportunities has a specific focus on offers to make it easier for students to learn about all the opportunities available at that time, making it possible to take advantage of offers aimed at UFRN undergraduate students. In addition to helping the University to strengthen itself in the international context, the final product contributes to deepening a discussion on the application of the model in Public Educational Institutions based on case studies at UFRN. This work is exploratory-descriptive in nature with an applied character. Data were collected through direct observation of the work environment, document analysis, semi structured interview with the person responsible for mobility cooperation at SRI and a consultation with Brazilian HEIs regarding methods for publishing offers. After these steps, it is reinforced that the current process presents problems related to the time in which mobility offers reach specific people and the way in which exchange offers are published on the SRI website, resulting in the researcher searching for a new way to publicize these offers.

4
  • DIVANDA LIMA DE FREITAS CAVALCANTI
  • PROPOSAL FOR A ROADMAP FOR IMPROVEMENT OF ORGANIZATIONAL PROCESSES INTEGRATING LEAN AND SIX SIGMA: AN APPLICATION IN A LABOR JUDICIAL UNIT.
  • Leader : CARLOS DAVID CEQUEIRA FEITOR
  • MEMBRES DE LA BANQUE :
  • CARLOS DAVID CEQUEIRA FEITOR
  • MARCELO RIQUE CARICIO
  • MARCIO MARREIRO DAS CHAGAS
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 20 févr. 2024


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  • Improving work processes has been a goal of organizations, whether public or private, and one of the methodologies for developing this practice is the use of the Lean Six Sigma hybrid system. This work proposes a roadmap for improving organizational processes in the Judicial Unit, integrating Lean and Six Sigma approaches, aiming to increase efficiency in processes that deliver value to their recipients. The approach that combines Lean and Six Sigma abstracts the strengths of each of these systems. From Lean, it brings the identification and elimination of waste and operations that do not add value to the activities carried out in the Unit's organizational
    processes and Six Sigma, the DMAIC cycle (Define, Measure, Analyze, Implement Improvement and Control), a systematized methodology for improving processes . The research begins with a review of scientific literature on Six Sigma, Lean, integration between the aforementioned approaches and management of organizational processes with a focus on the process improvement stage. It continues with the presentation of the proposed itinerary, demonstrating the steps and procedures to be followed for its application, as well as the tools that help the development of the trail followed. Action research is used as a scientific method for conducting the study and as a field of research the application is carried out in a Labor Judiciary Unit. Next, the proposed roadmap is fully implemented. The research results point to improvements such as reducing the process payment time, with the collection of bank details and fee contracts during the screening process. Before application, this time was 5.73 days, with data collection in advance this time is completely eliminated, as the data is already in the records. Also noteworthy is the 7% reduction in the time it takes for the process to travel to and from CEJUSC to attempt
    conciliation. Another point that deserves to be highlighted is the change in organizational culture in the sense that employees began to observe work processes in an integrated way, looking for ways to work in collaboration with sectors internal and external to the unit and seeking solutions to improve the flow of work.
5
  • ANTONIO VICELMO ALENCAR PEREIRA
  • DESIGN AND LAW: MULTIMODAL WRITING AND ACCESS TO JUSTICE

  • Leader : JOSE GUILHERME DA SILVA SANTA ROSA
  • MEMBRES DE LA BANQUE :
  • ANDERSON SOUZA DA SILVA LANZILLO
  • EUGENIO ANDRÉS DÍAZ MERINO
  • JOSE GUILHERME DA SILVA SANTA ROSA
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 4 mars 2024


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  • The current reader is not the same as it was a few years ago. In recent decades, electronic devices and the Web 2.0 have transformed the reality of reading, textual comprehension, and content production. In this new moment, holding people's attention in bureaucratic texts has become a challenge in the face of so many distractions available. In this scenario, legal writing composed of verbose, complex texts with inadequate typography goes against the principles of access to justice and the social function of language, as people with low levels of education may not understand the messages conveyed in the universe of Justice. In view of these propositions, this work deals with how to apply multimodal texts to legal documents. The main objective is to investigate whether the use of simple language and visual elements in legal documents can, in addition to making the content more understandable, facilitate access to justice and improve judicial performance. In these
    terms, this work will be developed under the auspices of the qualitative approach. Initially, the research will be bibliographic with a literature review on language, multimodality, and information architecture. As a final product, an ebook will be created that will discuss design techniques, textual production, and simple language to assist in the creation of  legal texts. With this, it is intended to transform legal writings - which today are written in strictly technical language - into more pleasant and user-centered formats. The research result will be obtained by the qualitative analysis of the changes promoted in prototypes, in relation to the original texts, especially in relation to user satisfaction and experience. Thus, the research will be formed by the comparison between the rewritten documents in relation to the originals. To this end, in the final part of the research, a questionnaire will be distributed (survey) for evaluation by another group of participants of the two models produced: the original version of the documents and the prototype modified by the multimodality techniques. In order to evaluate the produced documents, we will use the Semantic Differentiation technique. Thus, it is sought to investigate whether, from the user experience perspective, there was improvement in the produced content.
6
  • RAFAEL RIVERA MONTEIRO CRUZ
  • TELEWORKING WITHIN UFRN: DIAGNOSIS ABOUT THE PERFORMANCE MANAGEMENT PROGRAM.

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • ANA LUÍZA FÉLIX SEVERO
  • CYNARA CARVALHO DE ABREU
  • PATRICIA BORBA VILAR GUIMARAES
  • YANKO MARCIUS DE ALENCAR XAVIER
  • Data: 13 mars 2024


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  • This study aims to develop an institutional diagnosis that points out how the Performance Management Program, in its possibility of teleworking, has promoted sustainable practices with UFRN's technical-administrative employees. The PGD, a program recently regulated through CONSAD Resolution 011/2022, of June 30, 2022, produced a paradigm shift regarding the work modality for the institution's administrative technicians. The methodological path followed uses quantitative and qualitative aspects in a combined way, bibliographical studies in books, dissertations and articles, documentary research focusing on PGD legislation, its evolution and internal regulations of UFRN and through institutional diagnosis, an global view of the study, with a questionnaire being applied to administrative technical staff from the UFRN Dean of Administration in order to assess their impressions about PGD, Teleworking and the relationship between PGD, Teleworking and Sustainability. As a result, it is important to highlight that of those interviewed, 3% are in full telework, supported by some specific need, 40.3% are in the various possibilities of hybrid work and 56.7% are working fully in person, which reinforces that the PGD is not synonymous with Teleworking but this is just a possibility within the program. It was also possible to note that the PGD is better accepted than its POLARE system, as the latter does not need improvement updates. In terms of sustainability, the research obtained relevant data linking it to PGD, however, the institution needs to promote more actions to boost practices that link PGD, Teleworking and Sustainability, such as including PGD in the Logistics Plan Sustainable - PLS.

7
  • ANA PATRICIA DE ALMEIDA LIMA
  • Comunicação. Comunicação Organizacional. Comunicação Interna. PROGESP/UFRN

     
     
  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • ANTÔNIO ROBERTO FAUSTINO DA COSTA
  • HELCIO PACHECO DE MEDEIROS
  • SEBASTIAN FAUSTINO PEREIRA
  • Data: 1 avr. 2024


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  • The general objective of this work is to identify the challenges and possibilities that exist in the internal Communication of the Dean of People Management at UFRN, seeking to understand how it develops and how it is perceived by managers and employees. To develop this study, the following author were used as theoretical support, among others: Torquato (2009; 2015), Kunsch(2003;2009;2010;2014;2016;2018), Baldissera (2010;2021), Curvello(2009),Duarte and Monteiro (2009) and Marchiori (2008; 2010). The path taken to achieve the proposed objectives involved carrying out a diagnosis of Progesp's internal communication, mapping the existing channels, communication flows, and investigating their perceptions regarding the performance of communication processes within the scope of this unit with the target audience. This is an empirical study, of an exploratory and descriptive nature, involving bibliographical and documentary research, research with the subjects and analysis of a specific scenario (diagnosis) with a proposal for intervention in the reality studied. This study is also based on action research, considering that the researcher is inserted in the researched environment. The instrument adopted for data collection was the questionnaire and the treatment and analyzes were carried out using the excel tool and presented in the form of tables and graphs. 151 people were investigated and the preliminary results show that Progesp's internal communication in the general context is good, however, it has many challenges and needs improvements, especially with regard to the excess of existing and outdated channels, incomplete information or partial, fragmented information and lack of integration of the units that make up Progesp.

     
     
2023
Thèses
1
  • RENAN GONCALVES PEREIRA
  • RACIAL QUOTAS AT UFRN: A PROPOSAL FOR STUDENTS GUIDANCE ON ADMISSION TO THE INSTITUTION AND STANDARDIZATION HETEROIDENTIFICATION EXAMINATION BOARDS

  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • JOSE NILTON DE ALMEIDA
  • MARIA DAS VITORIAS VIEIRA ALMEIDA DE SA
  • SEBASTIAN FAUSTINO PEREIRA
  • SELMA SOUSA BRUNO
  • Data: 6 mars 2023


  • Afficher le Résumé
  • Law no 12.711/2012 emerged with aims to correct the historical inequality in the occupation of vacancies in IFES. At UFRN, the application of the Quota Law began in 2013. Only in 2019, a broad discussion started on the part of the Institution on the purpose of standardizing the heteroidentification procedure to complement the self-declaration of ethnic-racial quota candidates, which happened in September 2020. Because of this, the selection processes from 2021 onwards, which use the reservation of vacancies for black, brown, and indigenous candidates, implemented the Heteroidentification Examination Board simultaneously with the registration of approved candidates. The use of ethnic-racial verification happened positively. However, some points need to be developed to improve the process that way UFRN has been working on upgrading the procedure and mainly bringing information to society on the subject. This project has the general objective of analyzing the implementation of the Quota Law at UFRN, related to the ethnic-racial criterion, aiming to develop educational material to meet society's needs regarding access to the right concerning racial quotas and standardize the performance of the Commission for Ethnic and Racial Verification and its Heteroidentification Examination Committees at UFRN. This research occurred through the method of ethnomethodology with the application of questionnaires and consultations with other universities, including the analysis of the obtained results. This work is reflected in the elaboration of a Booklet on the heteroidentification procedure for access to UFRN undergraduate courses aimed at high school students from the public school network in the State of Rio Grande do Norte, as well as the verification of the need for the Institution to develop a manual of procedures for members who work in hetero-identification boards and also the creation of an exclusive nucleus to deal with issues of ethnic-racial inclusion.

2
  • SHEILLA CRISTINA MAIA TEIXEIRA
  • Construction of a mobile application prototype to assist in the self-care of children and adolescents with chronic kidney disease

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • TATIANA DE LUCENA TORRES
  • Data: 30 mars 2023


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  • Advances in the development of technology, its use and its applicability in various scenarios of the health system, enable greater participation of the user and his support network in the treatment, preventing possible complications of the disease. The use of technology to monitor, promote care and encourage greater adherence to treatment is already a reality, fa- cilitating professional/patient integration. Considering that an ineffective communication between the health team and the user (the patient and his family) can impact the treatment, the aim was to develop a prototype of a mobile application as a tool to facilitate communication and help in the self-care of children and adolescents undergoing treatment. of Chronic Kidney Disease (CKD). This is a study in the field of technological inno- vation that had as a reference the Design Science Research (DSR) meth- odology, operationalized through three cycles: I- Cycle of Relevance; II- Rigor Cycle, III- Design Cycle. From then on, the initial tests of the pro- totype were carried out, as well as its evaluation. In order to validate the content and appearance, the model was submitted to judges experienced in assisting children and adolescents with CKD. The content and appear- ance of the technology were developed based on the scoping review and validated using the Delphi technique. The proposed technology, called “Caring for the Kidneys”, consists of 21 screens and, considering the ex- perts' assessment, its Content Validity Index (CVI) was equal to or greater than the cutoff point (70.0), ranging up to the maximum ratings. The ap- pearance of the technology also obtained the maximum agreement index. It is believed, therefore, that the technological resource built and validated in this study can be configured as a valuable instrument in health promo- tion, providing the transfer of information, improvement in communica- tion, stimulation of autonomy and social inclusion of young people with CKD.

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3
  • JULIANO BARROS DE ANDRADE
  • TELEWORKING: an institutional diagnosis of effectiveness in the Judiciary.

  • Leader : LEONARDO OLIVEIRA FREIRE
  • MEMBRES DE LA BANQUE :
  • JOSE ORLANDO RIBEIRO ROSARIO
  • LEONARDO OLIVEIRA FREIRE
  • PATRICIA BORBA VILAR GUIMARAES
  • SAMUEL MAX GABBAY
  • ZEU PALMEIRA SOBRINHO
  • Data: 30 mars 2023


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  •  Human survival involves work. The advancement of technology and innovations drive arrangements which adapt to the needs of society at each time in history and in each social group. The phenomenon of globalization has boosted a new modality of work, which gained prominence mainly with the Covid 19 pandemic. This is the case of telecommuting. (VILARINHO; PASCHOAL; DEMO; 2021; FALCÃO, 2022; NASCIMENTO, 2021; ANDRADE, OLIVEIRA, PANTOJA; 2019). In this context, the research aims to carry out an institutional diagnosis from the public manager's perspective on telework, within the scope of the Judiciary, to answer the following question: is it possible to reconcile productivity and the promotion of a humanized environment in telework? The study advances in the analysis of the ethical, historical and normative dimensions of telecommuting. An ethical discussion is presented, with emphasis on philosophers such as Aristotle, Kant and Habermans. Then, the historical contribution to the understanding of work as a necessity of human existence itself is shown. The culture of managerialism in Public Administration, with a focus on the Judiciary, is a subject addressed. The research also describes the first norms on the subject in the world and in Brazil, with an approach to the advantages and disadvantages, the right to disconnection, telework for people with disabilities, telework and possible relationships with mental illness and decent telework. The target audience of the research are the Directors of the Secretariat of Labor Courts of the Regional Labor Court of the 21st Region, who, by completing a research form and semi-structured interview, presented their perceptions about telecommuting during the pandemic period and also at the current moment. For that, a quantitative and qualitative analysis was carried out, and the descriptive statistical analysis served as the basis for generalizing inferences of a qualitative nature (COSTA, 2004). From the results of the research, which used a questionnaire with open and closed questions as the main instrument, some using the Likert scale, and the application of a semi-structured interview, the study concludes that telework is an organization model that has become a reality for the present and future and that the challenges arising from its implementation will require skills and competencies from managers capable of equating the achievement of goals with the duty to promote a humanized and decent environment in the virtual context.

4
  • ERMINIO JOSE ARAUJO DE CARVALHO
  • ECONOMIC-FINANCIAL QUALIFICATION OF BIDDING COMPANIES IN A FEDERAL HIGHER EDUCATION INSTITUTION

  • Leader : VICTOR BRANCO DE HOLANDA
  • MEMBRES DE LA BANQUE :
  • ANAILSON MARCIO GOMES
  • MARKE GEISY DA SILVA DANTAS
  • MAYARA BEZERRA BARBOSA
  • PATRICIA BORBA VILAR GUIMARAES
  • VICTOR BRANCO DE HOLANDA
  • Data: 31 mars 2023


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  • The general objective of this study is to produce a situational diagnosis on the economic-financial qualification carried out by the Universidade Federal do Rio Grande do Norte (UFRN), for the bidding and contracting process in this federal higher education institution. Public contracts are responsible for a relevant percentage of Brazil's GDP and situations of abandonment of works are recurrent, for various reasons, among them the abandonment of works due to lack of economic and financial capacity of contracted companies. Thus, this study will seek to describe the process of Economic-Financial Qualification (QEF) carried out by UFRN. The theoretical framework was based on aspects of public administration, with regard to the exercise of the administrative function performed by the set of state agencies and agents, on the concepts of governance and "compliance", as well as on aspects of institutional public governance at UFRN and in the legislation pertinent to the bidding process and public contracting, as well as the concepts of economic-financial qualification, in the light of the accounting science literature. As for the methodological aspects, it is, therefore, an applied case study  where the participatory research strategy will be used. For this, a semi-structured interview will be carried out with the members of the Accounting Technical Support Team (EATC), responsible for the QEF in the institution. The application of bibliographic research and documental research will continue with the delimitation of the last four years of bidding processes that were analyzed by the EATC and its opinions. Thus, the “locus” of study will be UFRN and the perspective of the result, after collecting, processing and analyzing the data, is to present the description of the work plan conducted by EATC at UFRN, with the improvements that are perceived by the researcher, with a view to greater effectiveness in attesting the economic-financial qualification of companies participating in bidding processes at UFRN and in public administration.

5
  • PAULO JOSE PEREIRA
  • ANALYSIS OF THE PARTICIPATION OF MICRO AND SMALL ENTERPRISES IN ELECTRONIC BIDDINGS CARRIED OUT BY A FEDERAL INSTITUTION: a case study.

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • MARCELO RIQUE CARICIO
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • PATRICIA BORBA VILAR GUIMARAES
  • CATIA ARAÚJO LOPES MUNIZ
  • MILER FRANCO D ANJOUR
  • Data: 31 mars 2023


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  • The 1988 Federal Constitution of the Federative Republic of Brazil, in Article 170, section IX, among the general principles of economic activity, granted favorable treatment to micro and small businesses, and in Article 179, it granted differentiated legal treatment aimed at incentivizing them by simplifying their obligations (BRAZIL, 1988). Complementary Law N°. 123/2006 and the new Law on Public Procurement and Administrative Contracts, Law N°. 14.133/2021, ensured the application of benefits to micro and small businesses in accessing the public procurement market (BRAZIL, 2006; 2021). The Statute and the Institutional Development Plan 2020 - 2029 of the Federal University of Rio Grande do Norte defined among the principles to be achieved by the Institution, the contribution to the "socioeconomic development of the state, the region and the country" (UFRN, 2002; 2020). Applied research was carried out in a federal institution, with a qualitative-quantitative, descriptive, and exploratory approach. Procedures such as documentary research, focus group, and questionnaire were used to identify the reasons that led to the disqualification of micro and small businesses in electronic bids held from 2019 to 2021. Such events were categorized and classified, demonstrating that non-compliance with the specification requirements of the item being bid and the referential price were the main reasons for rejecting proposals, and non-compliance with the technical qualification of companies was the most frequent occurrence of disqualification. The focus group of bidders proposed training of the agents involved in the entire chain of the electronic bidding process as one of the main ways to mitigate future occurrences. The work was limited to the analysis in a single public agency, and the only work division heard was the External Phase of Electronic Bidding. Situational diagnosis, FAQ electronic bidding - Suppliers, and proposal for the realization of the 1st Forum of purchases and contracts in the researched institution were carried out.

6
  • TALITA CHINTIA VALE LAGE
  • PEOPLE DEVELOPMENT POLICIES APPLIED TO FEDERAL HIGHER EDUCATION TEACHERS

  • Leader : YANKO MARCIUS DE ALENCAR XAVIER
  • MEMBRES DE LA BANQUE :
  • PATRICIA BORBA VILAR GUIMARAES
  • SAMUEL MAX GABBAY
  • YANKO MARCIUS DE ALENCAR XAVIER
  • Data: 3 avr. 2023


  • Afficher le Résumé
  • This research has as its central theme the importance of the development of professors for the quality of higher education in a federal public university. It will address the aspects that relate the qualification of the teaching professional with the quality of the institution where the teacher performs his or her activities; the effects of this qualification on the academic and professional career of the teacher and how the legislation provides for the need for continued development of teachers and its impacts on their activities, as well as the modalities of withdrawal of professional activities for qualification. It is justified therefore in its institutional and personal aspects, since the master's student is a servant in UFRN, in the Permanent Commission of Teaching Staff, responsible for analyzing removal processes for development actions. In regards to the problematic, the main guiding question of the research was: What are the current policies for faculty development and how does the Federal University of Rio Grande do Norte take advantage of these policies to qualify its faculty? The present study proposes, using the theoretical-bibliographical and hypothetical-deductive methods, making use of qualitative research, with exploratory objective, to analyze the need for permanent development of the professors of the federal public higher education as essential for the importance of these actions for the growth of the Institution and the advance in quality indicators of the Universities and of the tripod that sustains these institutions (teaching, research and extension), the legislation pertinent to this development and concerning the removal of professors as public servants for development actions, elaborating a diagnosis of this legislation and its implications and presenting at the end suggestions with the aim of facilitating the preparation of future regulations under the Federal University of Rio Grande do Norte, also presenting a practical guide that aims to answer the main questions received by the master's student in her work environment, about the current modalities of procedures for removal for actions of faculty development at the Federal University of Rio Grande do Norte.

7
  • DANIELE GOMES DA SILVA SOARES
  • MAPPING, MODELING AND MANUALIZATION OF WORK PROCESSES: A PROPOSAL FOR CODIFICATION AND KNOWLEDGE TRANSFER TO A POST-GRADUATION OFFICE AT UFRN.

  • Leader : CARLOS DAVID CEQUEIRA FEITOR
  • MEMBRES DE LA BANQUE :
  • CARLOS DAVID CEQUEIRA FEITOR
  • MARCELO RIQUE CARICIO
  • MARCIO MARREIRO DAS CHAGAS
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 9 mai 2023


  • Afficher le Résumé
  • The current public organizations are demanding agile services, quality and appropriate to social needs. This entanglement entails the concern in relation to the improvement of processes, performance improvement and demonstration of transparency in their activities, as occurs within the Federal University of Rio Grande do Norte (UFRN), object of this study, since it makes efforts in order to follow the new management approaches and administrative practices in order to improve them through better structuring and integration of processes. However, some sectors have not yet molded themselves to this conjuncture, remaining with traditional and bureaucratic procedures. In the Secretariat of the Postgraduate Program in Urban and Regional Studies (PPEUR), locus of this research, the absence of explicit and standardized processes causes difficulties in the execution of activities, unnecessary actions and rework. In this sense, the study aimed to identify how the processes that make up the scope of activities of this sector are conducted and how they can be systematized and grouped in order to promote standardization, transparency and efficiency. To this end, exploratory, descriptive, and qualitative research was carried out. As instruments of data collection, we used a bibliographic and documental research and interviews, applied through a semi-structured script. The research was operationalized in five distinct stages. The first stage involved the identification and survey of process data, with the help of SIPOC, totaling 29 processes. In the second, the processes were modeled using the BPMN notation and Bizagi software. The third involved the validation of the processes. In the fourth, the manual was elaborated. Finally, in the fifth stage, the functional issues were reviewed and approved. It is believed that the compilation of the results of this research in a manual can contribute to a better understanding of the sector's activities, minimizing mistakes and rework, improving the quality of the services provided and the professional life of the employee, as well as promoting the sharing and retention of organizational knowledge.

8
  • MARCELO ESTEVES DA SILVA
  • EFFICIENT MANAGEMENT THROUGH ADMINISTRATIVE PROCEDURES: a study of an undergraduate course coordination at UFRN.

  • Leader : ADRIANA CARLA SILVA DE OLIVEIRA
  • MEMBRES DE LA BANQUE :
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • PATRICIA BORBA VILAR GUIMARAES
  • RAIMUNDO NONATO ARAUJO DA ROCHA
  • ESTEVAO PALITOT
  • Data: 21 juin 2023


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  • This is a work that describes the main administrative procedures carried out by the coordinators of the undergraduate courses in History (Teaching and Bachelor's) at the Federal University of Rio Grande do Norte - UFRN. Its objective is to provide information to the entire academic community involved. This material is intended to guide secretaries who perform similar activities and can assist in the training of new staff assigned to this role. The manual covers various administrative activities, from academic guidance, defense of undergraduate theses, and consolidation of grades to specific demands of the undergraduate course coordinators. Additionally, it presents relevant information from the students' perspective, starting from entering the course, first access to the Integrated Academic Activities Management System, confirmation of enrollment, all the way to completion and issuance of the long-awaited diploma. The manual includes resolutions, memos, laws, regulations, websites, departments involved, systems, contacts, as well as orientation manuals created by other researchers. By bringing together and combining a variety of materials, it becomes a comprehensive reference with the most relevant demands faced by an undergraduate course coordination. The study is based on an action research approach, exploratory and descriptive, with a strategy focused on documentary and bibliographic research. The central pillar is the description of the main processes carried out in the coordination. After the final considerations, an Appendix will be presented containing the teaching material, which is the product of this dissertation. In this case, it is a "manual of administrative procedures for an undergraduate course coordination at UFRN". In this sense, a qualitative approach is adopted, without the intention of using statistical data.

9
  • CIRO MAGNUN BEZERRA E SILVA
  • BUDGETARY FRAMEWORK IN THE DECENTRALIZATION OF RESOURCES FOR ACADEMIC UNITS BASED IN THE INTERIOR: CASE STUDY AT UFRN

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • MARCELO RIQUE CARICIO
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MAYARA BEZERRA BARBOSA
  • PATRICIA BORBA VILAR GUIMARAES
  • MILER FRANCO D ANJOUR
  • Data: 5 sept. 2023


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  • This work addresses the budgetary framework of UFRN from the perspective of funding academic units located in the interior. It is anchored, as a starting point, in the institution's own diagnosis, which recommended in an activity report produced by the Evaluation Committee of the Model, the discussion of alternative forms of funding for the academic units based in the interior. From this perspective, the research explores the revenues and expenses of the selected academic units in order to understand their budgetary profiles. Subsequently, it differentiates between the budget distributed and executed by academic unit, and only then delves into the resource allocation model adopted at UFRN, with the purpose of verifying the model's behavior for different values assigned to the "Off-Campus Bonus" coefficient, the sole component of the model exclusively intended for funding units based in the interior. Regarding its design, the research is situated in the field of Applied Social Sciences, with a quantitative approach, applied nature, and descriptive-exploratory objectives. It employs a case study methodology based on institutional documentary sources. The data analysis utilizes descriptive statistics with the application of percentile analysis techniques and is supported by IBM SPSS software. In the final phase, it conducts testing of values for the "Off-Campus Bonus" coefficient using annualized spreadsheets from the Planning Prorectorate. The research results indicate that the selected academic units present distinct budgetary profiles, which could lead to inequalities in resource distribution. Furthermore, the budgetary matrix adopted by UFRN does not adequately address the specificities of the academic units based in the interior, potentially compromising the quality of education and research in these regions. From this perspective, the results of this work suggest that it is possible to adjust the budgetary matrix to equalize resource distribution among the units and restore budgetary amounts in favor of those based in the interior, in order to ensure equity in resource distribution and strengthen higher education throughout the state.

10
  • JULIANA MARINHO DE OLIVEIRA DANTAS
  • COMPUTATIONAL PLATFORM FOR SCHOOL SERVICES IN HEALTH CARE: AN ANALYSIS OF THE IMPLEMENTATION OF SIGSAÚDE AT UFRN.

  • Leader : ADRIANO CHARLES DA SILVA CRUZ
  • MEMBRES DE LA BANQUE :
  • ADRIANO CHARLES DA SILVA CRUZ
  • AMANDA CÍNTHIA MEDEIROS E SILVA
  • ANDERSON SOUZA DA SILVA LANZILLO
  • CHRISTOMYSLLEY ROMEIRO DA SILVA FRITSCHI
  • Data: 18 oct. 2023


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  • The models of health services have undergone constant changes as advances in Information Technology (IT) need to occur to continue meeting the needs of its users, offering efficient solutions for these services. The development of digital systems for information management contributes to improving patient care, transforming health care. This study aims to evaluate the implementation process of a new computational platform for use in health care school services of the Federal University of Rio Grande do Norte (UFRN), called SigSaúde. The study, of an exploratory nature, was designed based on documentary research and bibliographic research as sources of information, and will use a questionnaire as an instrument of data collection, adopting a quantitative and qualitative approach as a method of analysis and interpretation of the information obtained. The questionnaire will be applied to employees and scholarship students of UFRN school services who have gone through the process of implementing SigSaúde and have used it routinely. The analysis of the data will help to consolidate the use of the platform, contributing to the implementation of the system in other services, as well as obtaining information that can improve the functionalities of the system and also the work processes and the management of these services.

11
  • LUIZ CARLOS NÓBREGA NELSON
  • AUTONOMY OF THE FEDERAL JUDICIAL POLICE: LEGISLATIVE EVOLUTION FOCUSING ON THE LAST DECADE IN BRAZIL

  • Leader : JOSE ORLANDO RIBEIRO ROSARIO
  • MEMBRES DE LA BANQUE :
  • ANA LUÍZA FÉLIX SEVERO
  • JOSE ORLANDO RIBEIRO ROSARIO
  • LEONARDO OLIVEIRA FREIRE
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 3 nov. 2023


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  • This work aims to demonstrate the evolution of the Brazilian Judiciary Police, in this case more represented by the Federal Police, mainly in the time span of the last decade. Part of the legislative evolution that improved the Brazilian legal framework, with the construction and the move towards a more autonomous judicial police and in accordance with the dictates of a Democratic State of Law. There is no pretense of stating the ideal model for a judicial police responsible for investigating criminal conduct, but only consolidating in a documentary way the advances made in this construction over time. Bibliographical and documentary research was used in order to carry out a historical survey of the theme.

12
  • TALITA ARAUJO DE ANDRADE
  • INFORMATION MANAGEMENT AND INTERNAL COMMUNICATION IN A DENTAL SCHOOL: ANALYSIS OF THE CLINICAL RECORD.

  • Leader : ADRIANO CHARLES DA SILVA CRUZ
  • MEMBRES DE LA BANQUE :
  • ADRIANO CHARLES DA SILVA CRUZ
  • GABRIELA BELMONT DE FARIAS
  • JOSE ZILMAR ALVES DA COSTA
  • Data: 15 déc. 2023


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  • Information management and internal organizational communication are important factors for greater efficiency in the services provided by public institutions, including health institutions. Health information technologies can be an alternative for improving current processes, bringing benefits to management, information flows, internal communication, teaching and research. With this in mind, this work deals with a diagnosis of information and communication management from the perspective of the clinical medical records used in the UFRN Department of Dentistry, with the aim of mapping out how the process takes place and assessing the level of satisfaction of the students, teachers and administrative staff involved, to find out whether the current process meets administrative, teaching and research needs and assuming that, if necessary, electronic medical records could be an alternative to bring improvements to the process currently used.For the research, a bibliographical and descriptive study was carried out, which is also classified as action research. To achieve the objectives, a questionnaire was applied with questions about user characterization, level of satisfaction on the Likert scale and basic questions about technologies and electronic medical records, most of which were closed, classifying the study as quantitative or mixed method. To process the data, the Jamovi statistical software was used to obtain frequency and percentage values, where the Kruskal-Wallis test and the Dwass-Steel-Chritchlow-Fligner post-hoc test were also carried out to make multiple comparisons between the groups interviewed and the level of satisfaction. Based on the data obtained from both the closed and open questions, it was found that the majority of respondents were dissatisfied, with internal communication being the most frequently addressed issue, and it was concluded that, at the moment, the paper medical records process is not meeting all the needs of the department and its members. As a result, some changes were recommended in order to achieve improvements.

2022
Thèses
1
  • PEDRO HENRIQUE DANTAS DA ROCHA
  • PROMOTING SUSTAINABLE DEVELOPMENT ON THE UNIVERSITY CAMPUS: THE CREATION OF AN INTEGRATIVE SUSTAINABILITY PLAN MODEL FOR ACADEMIC UNITS OF THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE.

  • Leader : YANKO MARCIUS DE ALENCAR XAVIER
  • MEMBRES DE LA BANQUE :
  • FABRICIO GERMANO ALVES
  • PATRICIA BORBA VILAR GUIMARAES
  • SAMUEL MAX GABBAY
  • YANKO MARCIUS DE ALENCAR XAVIER
  • Data: 29 janv. 2022


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  • The importance of Higher Education Institutions (HEIs) in the implementation of environmental agendas is undeniable, notably for their primary mission of knowledge transfer, scientific research and dialogue with society. However, HEIs take on yet another relevant role in achieving environmental goals. As they resemble real cities, they are capable of integrating actions aimed at reducing the impacts associated with the operation of their campuses as well. In this sense, this study seeks to create a model of an integrative sustainability plan aimed at academic units of Brazilian higher education institutions, facilitating the construction of a more sustainable university community and a more practical society for sustainability practices. The operationalization of the research will take place through a case study of UFRN, with the initial purpose of exploring its environmental governance structure, as well as the existence and/or stage of implementation of Sustainable Logistics Management Plans or equivalent instruments adopted by the academic units that are part of the Central Campus, combined with exploratory field research to analyse the perception of users regarding the promotion of local sustainability, considering aspects related to teaching, research, extension and operation of the institutional unit. Data collection will involve research in institutional documents, in addition to the application of the Sustainability Assessment Questionnaire (SAQ) aimed at students, teachers, employees and unit managers. Preliminary results showed that there are no coordinated sustainability actions, and the units do not have a PLS or similar instrument, of an integrative nature, which involves all users, from the perspectives of teaching, research, extension and operation of the unit.

2
  • MARIA VALQUIRIA SALVIANO DAMASCENO
  • COMMUNICATION, ENDOMARKETING AND ENVIRONMENTAL POLICY: DIAGNOSIS IN AN ACADEMIC UNIT OF THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE.

  • Leader : ADRIANO CHARLES DA SILVA CRUZ
  • MEMBRES DE LA BANQUE :
  • ADRIANO CHARLES DA SILVA CRUZ
  • LUIZ FERNANDO DAL PIAN NOBRE
  • JULIANA BULHOES ALBERTO DANTAS
  • Data: 31 mars 2022


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  • Public and private institutions have been seeking the best way to minimize environmental problems. This work aims to diagnose how the communication of the Environmental Policy of the laboratory of Food Analysis and Biochemistry of the Faculty of Health Sciences of Trairi - FACISA and its applicability based on ISO 14001 and 14063. And as specific objectives: to analyze how the laboratory's Environmental Policy is disseminated; to identify the role of environmental communication in the dissemination of the laboratory's Environmental Policy; to suggest measures to improve the communication of the laboratory's Environmental Policy. As a final product, it is intended to deliver a booklet with guidelines for improving the communication of the Environmental Policy. The present research is a case study, of a descriptive and qualitative nature, and will use the inductive method. The research was conducted with 1 server, a laboratory technician, and questionnaires were sent to a total of 78 (seventy-eight) students of the Nutrition course who used the laboratory in the first and second semester of 2021, period in which the practical activities of Facisa took place. However, answers were obtained from 20 (twenty) users. The chosen instrument was the questionnaire, which was structured by mostly closed questions and was applied online, being sent to the e-mail address of the respondents. For evaluation and validation, a pre-test was applied to identify possible flaws and avoid doubts to the respondents when answering the collection instrument.

3
  • MARIA DAS GRACAS SANTOS
  • ACADEMIC FAILURE OF STUDENTS: ANALYSIS AND STRATEGIES TO FACE IT IN A FEDERAL PUBLIC UNIVERSITY

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • ADELARDO ADELINO DANTAS DE MEDEIROS
  • CYNARA CARVALHO DE ABREU
  • LAIS KARLA DA SILVA BARRETO
  • Data: 31 mars 2022


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  • The student trajectory is not always linear, smooth and organized in the University. Multifaceted are the reasons that lead students to insufficient academic performance and, consequently, to break their bond with the University. If, on the one hand, this type of cancellation has devastated the lives of students and the reality of the educational institution, on the other hand, the significant number of requests for course reactivation has raised questions. Within this context, this study aims to analyze the factors that led the student to academic failure; and those implemented for resuming studies after cancellation. In the first stage of the research, the Information Technology Superintendence (STI) was asked through a mailing list to contact these students who lost the link with the course program between the years 2015 to 2020. I did not have access to information because it was an internal data of the STI, even so, the department was able to collect data from the 842 (eight hundred and forty-two) canceled students regarding the reasons that led them to have their ties with the program of their respective courses canceled. In the second stage, a new questionnaire was prepared and sent to 35 respondents students in order to understand what led to a second cancellation, even after being reactivated according to the approval of the Graduation Chamber. Of these 35, only 37.1% answered the questionnaire. At the end of this study, it was identified that problems related to mental health are the most significant reason for cancellation, as well as the absence of effective academic guidance. From the results obtained, two propositions generated to support university management: elaboration of the scope of a virtual environment within the university's web portal with information to guide students in the face of insufficient academic performance and a proposal for a suggestive draft with changes to the RESOLUTION No. 171/2013-CONSEPE, of November 5, 2013, which aim to contribute to the reduction of cancellations of undergraduate courses at UFRN, in addition to the work now developed by the Dean of Graduation to meet one of the planned strategies in the Management Plan – 2019 – 2023 of UFRN, which is to reformulate the criteria for cancellation in the regulation of undergraduate courses.

4
  • CICERO BATISTA DE OLIVEIRA JUNIOR
  • PROPOSAL OF INSTITUTIONAL MEMORIAL MODEL APPLICABLE TO UFRN

  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • MARGARIDA MARIA DIAS DE OLIVEIRA
  • SEBASTIAN FAUSTINO PEREIRA
  • VERONICA ALMEIDA DE OLIVEIRA LIMA
  • Data: 1 avr. 2022


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  • Processes aimed at preserving memory are already widely known and used. The direct relationship between knowledge about the past and the development of a society is notorious, the processes of self-knowledge imply a good ability to plan and build their respective futures. Aware of this, this work has as its theme the preservation of memory within an institution, specifically the Federal University of Rio Grande do Norte, aiming to propose a virtual memorial model that can be implemented in a simplified, democratic and collaborative way, and can be replicated in other large organizations. Through qualitative, exploratory and applied research, it seeks to present, at the end, a prototype of the proposed model.

5
  • ÁLVARO RAMOS DE FIGUEIREDO
  • SIGAA internship central module interface analysis at ufrn with focus on internship supervisor professor user

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • JOSE GUILHERME DA SILVA SANTA ROSA
  • LAIS KARLA DA SILVA BARRETO
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 5 avr. 2022


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  • The supervised curricular internship is a strategic pedagogic tool for an University. It is through this activity that the student usually has his first contact with the labor world, and is often a watershed in his career. However, there is a constant concern in the institutions so that this tool is not deviated from its purpose, which moves resources and efforts in several ways. At UFRN the internship is managed and registered by the Internship Central Module, which is part of the institution's official registration system. This system urged to end some doubts that happened in the institution and make It standard some proceeds, like creating a model for the student internship term, the activity plan, the university internship agreement and to ease the information access about a students internship. However, It was noticed in the routine working with the system that there are some limitations, especially about the internship accompanying and performance evaluation by the field supervisor, supervisor professor and the intern. Thus, this project cretaed a recommendation list for the Internship Central Module re-design in SIGAA through the internship supervisor professor view. For this, It was made a case study at the UFRN, using the Design Thinking technique and interfaces design concepts, where in the first phase was made a document analysis for the main and institutional regulation, an online survey and a cooperative avaliation with supervisor professor. It was used the afinity diagram technique to process de content and data to identify errors, organization goals and user necessities, then in the second phase was generated ideas through the brainstorming and idea menu techniques. At the end, the project propose a recommendation list and a series of new interfaces for re-design the internship central module through the supervisor professor perspective, aiming a better effectiveness. 

6
  • ROSAVER ALVES DA COSTA
  • ADMINISTRATIVE PENALTIES ARISING FROM BIDDING AND ADMINISTRATIVE CONTRACTS: A CASE STUDY IN A HIGHER EDUCATION INSTITUTION.

  • Leader : JOSE ORLANDO RIBEIRO ROSARIO
  • MEMBRES DE LA BANQUE :
  • JOSE ORLANDO RIBEIRO ROSARIO
  • LEONARDO OLIVEIRA FREIRE
  • PATRICIA BORBA VILAR GUIMARAES
  • ROBSON ANTÃO DE MEDEIROS
  • Data: 11 avr. 2022


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  • This work will approach the lack of standardization of administrative penalty processes, which are open to determine the responsibility for the occurrence of irregularities in public bids and administrative contracts, as well as complications occurred in the execution of services and supply of materials to UFRN. It aims to investigate the possibility of standardizing procedures in administrative penalty proceedings, the limits of university autonomy, what are the modalities of bidding and administrative contracts entered into by UFRN, if it is possible to point out that there is standardization of procedures in other educational institutions regarding these types of processes, verifying which administrative penalties are imposed by UFRN and mapping the work processes. The study is an applied research, which uses hypothetical-deductive and comparative methods, and uses bibliographic research, document research and case studies. And it proposes the delivery of a technical product, with a proposal to standardize administrative procedures related to administrative procedures for penalties.

7
  • LORENNA MARIELE BEZERRA DE MEDEIROS
  • Argument for Regional Inclusion of the Federal University of Rio Grande do Norte.

  • Leader : SERGIO LUIS RIZZO DELA SAVIA
  • MEMBRES DE LA BANQUE :
  • PATRICIA BORBA VILAR GUIMARAES
  • PAULO AFONSO DE ARAUJO QUERMES
  • SERGIO LUIS RIZZO DELA SAVIA
  • Data: 18 avr. 2022


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  • The Federal University of Rio Grande - UFRN, as a way to implement an Interiorization Policy, aiming to collaborate with the development of the interior where its campuses are located, created the Argument for Regional Inclusion - AIR as an instrument to be used by candidates for admission to graduation that reside in the cities and surroundings of the campuses, not restricting their reach only to the state of Rio Grande do Norte, but also covering a part of Paraíba. The objective of the study resides in the analysis of the AIR under several aspects, since his conception, through its implementation, use, comparison with other similar instruments applied by other educational institutions, resulting in a detailed examination of the instrument. The work presents the nature of AIR as Affirmative Action and discusses its foundations, and relates it to the theme of Public Policies, essential for the development of education and regional growth. The methodology used in the research has a predominantly applied nature, has an exploratory form of research, and regarding the approach to the problem is characterized by being quail-quantitative, and uses bibliographic and documentary research as technical procedures. After analyzing data and information, it was possible to verify that the AIR is effective in what it proposes, however, when verifying some criteria of student admissions before its advent, it was noticeable that it would not be necessary if the form of admission continued to be the entrance exam. With a new form of access to higher education that is more democratic and universal, the need for AIR to combat evasion and encourage the access of the region's population to public education was envisioned. The result of the work indicates that it is necessary to create a commission to update the Resolution nº 177/2013 – CONSEPE.

8
  • ANA LUCIA HENRIQUE DE SOUZA
  •  Patient safety: construction and validation of a checklist for use in a public maternity hospital

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • ANUSKA IRENE DE ALENCAR
  • FERNANDO DE SOUZA SILVA
  • RICARDO NEY OLIVEIRA COBUCCI
  • Data: 29 avr. 2022


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  • Patient safety is a fundamental part of ensuring quality health, being a current, relevant and widely discussed topic, since it involves actions promoted to reduce the risk of unnecessary damage associated with health care to an acceptable minimum. This work deals with the safety of patients undergoing High Frequency Surgery (CAF), performed at the Lower Genital Tract Pathology (PTGI) outpatient clinic of the Januário Cicco Maternity School (MEJC), linked to the Federal University of Rio Grande do Norte. Considering the numerous complications that culminate in the exposure of patients to adverse events (AE) both during the CAF and after care, the need arose to develop a standardizing instrument for nursing care, in order to standardize the care provided. Thus, the general objective was to build and validate a safety checklist for high-frequency surgeries based on the systematization of information that would allow the elaboration, validation of the content and appearance, and the assessment of the instrument's reliability index. The method for developing the study was methodological research with a mixed approach. Data collection was performed using an instrument composed of objective and subjective questions related to the procedures and the technique used to determine the sample was the “snowball”. Twenty professionals, called judges, were invited, among nurses, professors and nursing technicians working at the MEJC, obtaining the participation of eight of them. To measure the agreement regarding the relevance of the items, the Content Validity Index (CVI) was used. Cronbach's alpha was used to assess the internal consistency (reliability) of the instrument developed. The checklist was submitted to a single validation round using the Delphi technique, and the contents that reached the minimum score of 0.80 or more were considered validated. The results indicate that, in terms of content, the CVI's achieved were, for the most part, equal to 1.00, with the total CVI's equal to 0.99 in the four evaluated perspectives (clarity, relevance, objectivity and wording of the items) . Regarding the scope, the indices obtained were all equal to 1.00, even with the suggestion of small changes. As for general reliability, the instrument showed almost perfect internal consistency (Cronbach's alpha of 0.94). Considering the results obtained, it is concluded that there was statistical agreement between the judges, indicating the suitability for use in the practice/clinical of the instrument called Checklist of High Frequency Surgery - CCAF, the final product of this research, which, it is hoped, will have an impact positive results among patients, the health team and the institution by minimizing the occurrence of adverse events before, during and after the surgery, contributing to an increasingly safe and humanized care.

9
  • FELIPE OLIVEIRA LOCIO
  • SUSTAINABILITY INCORPORATED IN THE PROCESS OF UNDOING GOODS: A PROCESS MANAGEMENT APPROACH AT AN IFES.

  • Leader : CARLOS DAVID CEQUEIRA FEITOR
  • MEMBRES DE LA BANQUE :
  • CARLOS DAVID CEQUEIRA FEITOR
  • MARCELO RIQUE CARICIO
  • MARCIO MARREIRO DAS CHAGAS
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 23 nov. 2022


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  • The negative impacts caused by man on nature are increasingly evident. The loss of biodiversity, climatic effects, and the accumulation of solid waste are just some of the consequences generated by the daily actions of individuals in contemporary society, among these, the unbridled consumption of goods. In this context, the theme of sustainability gains fundamental contours for society. And as it could not be otherwise, the public sector is not oblivious to this conjuncture. In this way, the conscious consumption of goods in the public sphere becomes an increasing social demand, not only due to the imposition of more efficient financial expenses but also due to the various environmental impacts caused by the decrease in the useful life cycle of products. At the Federal University of Rio Grande do Norte (UFRN), where the locus of this case study is located, there is a disjointed and ineffective institutional policy to promote the reuse of collected goods. This practice increases the number of items sold with the respective imposition of acquiring new ones in the same proportion. The present work has a general objective to present an intervention proposal for the process of undoing movable unserviceable goods at UFRN, focusing on achieving higher levels of reuse of collected goods. It is exploratory-descriptive research with an applied character. Data will be collected through direct observation of the work environment, documental analysis of data extracted from the SIPAC system, semi-structured interviews with those responsible for the Patrimony Division and the Asset Disposal Commission, as well as through the application of questionnaires with the secretaries of the departments of the Academic Centers. After these steps, it was found that the process presents problems related, among others, to the lack of an effective maintenance policy, an institutionalized culture of unbridled consumption of goods, and the issuance of technical reports by disabled employees. In this context, an action plan was presented containing measures to improve the workflow, to promote the development of more conscious consumption at UFRN linked to the increase in the number of reused goods. In addition, this intervention project presented as a product for the institution a proposal for a manual of procedures for the undoing of patrimonial assets.

10
  • CYNTHIA GUADALUPE DE AZEVEDO CHAVARRIA
  • ANALYSIS OF COMPLIANCE WITH THE LEGISLATION CONCERNING THE USE OF ANIMALS IN TEACHING AND SCIENTIFIC RESEARCH AT THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE
  • Leader : SERGIO LUIS RIZZO DELA SAVIA
  • MEMBRES DE LA BANQUE :
  • ANA LUÍZA FÉLIX SEVERO
  • PATRICIA BORBA VILAR GUIMARAES
  • SERGIO LUIS RIZZO DELA SAVIA
  • Data: 24 nov. 2022


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  • In order to comply with the law, the Federal University of Rio Grande do Norte (UFRN) created, in October 2008, its Committee on Ethics in the Use of Animals (CEUA), a permanent committee of a consultative, deliberative, educational, autonomous nature, linked to Dean of Research (PROPESQ), constituted under the terms of Law No. 11,794, of 10/08/2008, and Resolution No. 879, of 02/15/2008, of the Federal Council of Veterinary Medicine (CFMV) . The purpose of CEUA-UFRN is to comply with and enforce, within the scope of the institution and within the limits of its attributions, the provisions of the legislation applicable to the creation and/or use of animals, of the Phylum Chordata and subphylum vertebrata, for teaching and research. , characterizing its role as educational, consultative, advising and supervising in matters relating to the terms of the law. Given the above, the general objective of the present study is to analyze compliance with the legislation regarding the use of animals in teaching and scientific research, specifically regarding the 3Rs Principle, at the Federal University of Rio Grande do Norte.

11
  • DANIEL GALVAO SOUSA
  • ELABORATION OF AN ARTIFACT TO FOLLOW PURCHASE PLANNING AT A FEDERAL UNIVERSITY

  • Leader : ANDRE MORAIS GURGEL
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • RAFAEL RODRIGUES DA SILVA
  • Data: 12 déc. 2022


  • Afficher le Résumé
  • The objective of this work is to build an artifact to assist in the improvement and innovation of UFRN's purchasing planning. Therefore, a qualitative, prescriptive empirical research carried out, using the Design Science Research method. After building the theoretical artifact and having carried out a systematic literature review, the construction of the artifact began, with Design Thinking as the main approach. The results built in the period from November 2021 to June 2022, having as locus the Purchasing Directorate, notably, the Purchasing Planning and Management Division. As a data collection instrument, for the awareness and suggestion phases, a documental verification of the instruments Preliminary Digital Technical Study and Term of Reference was carried out; hermeneutic analysis of the normative instructions regarding the planning of public acquisitions. From there, the artifact developed, using the Trello tool. Finally, the evaluation carried out through an interview with the purchasing managers. In conclusion, the artifact proved to be an adequate instrument to assist in the monitoring of the purchase planning process at UFRN with great potential for applicability.

12
  • DANIEL BRUNO DE MELO OLIVEIRA
  • "TECHNICAL-SCIENTIFIC PRODUCTS OF PROFESSIONAL MATERS'S DEGREES AND INSTITUTIONAL DEVELOPMENT PLAN: AN ANALYSIS AT A PUBLIC FEDERAL UNIVERSITY".

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • PATRICIA BORBA VILAR GUIMARAES
  • RUBENS MARIBONDO DO NASCIMENTO
  • LAIS KARLA DA SILVA BARRETO
  • Data: 16 déc. 2022


  • Afficher le Résumé
  • Since 1965, when the Sucupira Report was issued, there has been raised the possibility of creating educational policies for higher education with a better response to the demands and solutions of immediate problems in both the public and private sectors. By analysing the trajectories that led to the emergence of thestricto sensupost-graduate modality known as Professional Master's degree, this research aims to bring about elements to support the analysis of the correspondence between the academic research of the Professional Master in Institutional Processes Management (MPGPI-UFRN) and the strategic objectives of the Institutional Development Plan (PDI) of the Federal University of Rio Grande do Norte (UFRN) and how  the comprehension of this correspondence is able to provide the improvement of the internal and external evaluation processes of the mentioned postgraduate program. Based on a method proposed by Laurence Bardin (1977) known as content analysis, 96 masters dissertations presented from 2017 to 2020 were analysed in order to raise questions and to understand how the nature of the research offered by the Professional Master in Management of Institutional Processes can encourage the development of innovative management practices and organisational policies at UFRN and at many others segments of brazilian society, grounded on the practical capability that these researches inherently hold in favour of solutions of problems outside the walls of the university. The results found are able to support the current discussion on the influence of institutional self-knowledge in the evaluation processes, aiding institutions to fill relevant gaps when it comes to the use of the results in the field of professional postgraduate studies.

13
  • DILMA MARIANNA DA SILVA
  • SUSTAINABLE DIGITAL GOVERNANCE AND THE ELECTRONIC PROCESS AT UFRN

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • ANA LUÍZA FÉLIX SEVERO
  • JOSE GUILHERME DA SILVA SANTA ROSA
  • PATRICIA BORBA VILAR GUIMARAES
  • YANKO MARCIUS DE ALENCAR XAVIER
  • Data: 20 déc. 2022


  • Afficher le Résumé
  • Sustainable digital governance (SDG) is a modality that uses information and communication
    technology as a future-oriented sustainable development strategy and brings to the core of debate
    the social protagonism as well as both, the individual and collective responsibility for
    development of human, environmental and economic aspects. This research aims to analyze the
    implementation of the electronic process at UFRN considering the sustainable digital governance
    with an emphasis on the human dimension. This is a qualitative study that used semi-structured
    interviews and focus groups as data collection tools. The results were analyzed using the Design
    Thinking as an instrument of analysis and synthesis and reveal that the electronic process
    contributed to the strengthening of UFRN’s sustainable digital governance. As a contribution, it
    is possible to highlight the elaboration of a theoretical construct that contributes to the
    advancement the SDG area and also a  proposition of a systematization model for monitoring the
    flow of electronic processes and an institutional diagnosis that will guide UFRN’s strategic
    actions in the implementation of new technologies from the perspective of human dimension.

2021
Thèses
1
  • SÉRGIO RENATO DE ALBUQUERQUE COSTA
  • SIG TV:  A PROTOTYPE OF A CORPORATE TV SYSTEM IN THE FRAMEWORK OF UFRN.

  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • VERONICA ALMEIDA DE OLIVEIRA LIMA
  • HELCIO PACHECO DE MEDEIROS
  • PATRICIA BORBA VILAR GUIMARAES
  • SEBASTIAN FAUSTINO PEREIRA
  • Data: 5 avr. 2021


  • Afficher le Résumé
  • The internal communication of public institutions is usually done through murals where papers with various information are posted without real control over what is corrected and without standardization. At UFRN it appears that the murals are contaminated with information ranging from official documents to announcements of private lessons. Given the need to standardize the communication processes within the Campus and make internal communication much more effective and efficient, this work is proportional to the model of the Corporate TV system. In this sense, a bibliographic search was carried out in order to summarize the efficiency of this type of communication and a functional model of a Corporate TV system based on PHP programming language and MySQL database was created, tools that are totally free. . In the selection system to be applied, static or dynamic images, videos, notices, class schedules, news, you can also play music or radio. All operations performed are carried out via smartphone or computer, being possible to use in any operating system and be installed on screens of dimensions located in strategic locations within the UFRN Campuses.

2
  • MARIA GLEYCIANE DA SILVA
  • DEVELOPMENT OF SKILLS AND FLEXIBILITY IN FUNCTIONAL PERFORMANCE: A STUDY WITH ASSISTANTS IN ADMINISTRATION OF A FEDERAL UNIVERSITY

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • EDMILSOM DE OLIVEIRA LIMA
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • PATRICIA WHEBBER SOUZA DE OLIVEIRA
  • Data: 25 mai 2021


  • Afficher le Résumé
  • The research has as general objective to analyze the policies and practices of UFRN in the development of skills related to flexibility in the functional performance for the Assistant position in Administration, considering the current context of extinction of technical-administrative positions and not replacement of workforce due to difficulties in public tenders, and new legal requirements for training civil servants, related, for example, to the preparation for internal and external changes and for replacements in service, a scenario that reaches federal universities. The study can be classified as exploratory, documentary, case study, of an applied nature and of mixed methods, with qualitative predominance. In the first stage of the research, documentary sources were used as a data collection instrument, allowing the initial immersion in the researched environment through the identification and analysis of UFRN's strategic documents. The second stage of the research was directed to the collection of primary data, by conducting interviews with the development and training managers of people at the institution, as well as the application of a questionnaire with the Assistants in Administration. For the treatment of the data obtained, methodological triangulation was used as a strategic procedure. As a result, it was found that UFRN has been discussing the topic of functional flexibility within the strategic policies of recomposition of the technical-administrative workforce, in line with the new scenario of limitation of servers; that these discussions and actions are in a maturing stage and involve the completion of some studies related, for example, to the dimensioning and balancing of servers, and to the updating of the skills mapping; that there is a lack of internal training for strategies that prepare the Assistant in Administration to respond to needs related to flexibility in functional performance; and that the offer of an activity that involves learning at work in an intersectoral perspective would have the potential to support initiatives for institutional adaptation within the new context, also taking into account the new National Policy for People Development.

3
  • ROSANA MARIA GARCIA SILVA
  • DEVELOPMENT OF A TOOL FOR PROPERTY ASSET MANAGEMENT: A CASE STUDY AT A FEDERAL HIGHER EDUCATION INSTITUTION - IFES


  • Leader : ANDRE MORAIS GURGEL
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • CARLOS DAVID CEQUEIRA FEITOR
  • RAFAEL RODRIGUES DA SILVA
  • Data: 28 mai 2021


  • Afficher le Résumé
  • The Federal Institutes of Higher Education - IFES have a large amount of real estate properties under their responsibility, which has been expanded due to the Program of Support for the Restructuring and Expansion of Federal Universities - REUNI, the increase of real estate properties being accomplished by means of construction or acquisition of properties. This great amount of properties is used to carry out the activities of teaching, research and science outreach, as well as to provide community services. It is the competence of the managers of these institutions to administrate the properties in order to guarantee that each of them fulfills its social purpose, preventing possible deviations from its aims, seeking to optimize the occupation of each physical space and avoiding, for instance, squandering public resources. Taking this into account, the present research has as its general objective the development of a  property management model in the Federal University of Rio Grande do Norte – UFRN. Therefore, the specific objectives are: 1. to analyse regulations inherent to property management within the scope of the federal public administration, focusing on those which regulate property management in the Federal Special-Purpose Property Management System - Spiunet; 2. to analyse the policies and procedures proposed for UFRN's property management, with emphasis on institutional and strategical documents; and, finally, 3. to develop and validate, together with the responsible staff, the proposal of a tool for the property management in UFRN. In this context, the results from data collection procedures, after being correlated with literature review, culminated in the adaptation of the procedure of physical inventory so that it promotes, besides the physical control of real estate properties, a response to the demands for information concerning the real estate property of the institution. This research is classified as applied, descriptive and with a qualitative approach. The method used in the research is the inductive one. As for the research strategy, it is a case study. The data collection procedures consisted of: bibliographical and documentary research, analysis of records in electronic files, participant observation, semi-structured interview and focus group. Concerning the treatment and the analysis of the data, it was used the technique of content analysis. As a product of the research, I proposed a tool for the management and control of real estate assets within the scope of UFRN.


4
  • BRUNO AUGUSTO DA COSTA FERREIRA
  • Establishment of a Center of Computer Security Incident Response Team in an IFES

  • Leader : JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MEMBRES DE LA BANQUE :
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MANOEL VERAS DE SOUSA NETO
  • BRUNO CAMPELO MEDEIROS
  • Data: 10 juin 2021


  • Afficher le Résumé
  •  Information security nowadays is becoming increasingly important. In particular, public institutions, driven by the needs to achieve efficiency in their processes, have given greater attention to this branch of computer science studies. Within this context, CSIRTs (Computer Security Incident Response Teams), have become commonplace in many organizations around the world. This work is a qualitative research associated with an intervention project applied to the Federal University of Rio Grande do Norte, which aims at the formal institution of a CSIRT. As a methodological strategy to achieve its objectives, the LCC (Life Cycle Canvas) visual approach and the Scrum agile framework were adopted to plan the project and coordinate the deliveries of its products. As a result, CeTRIS (Center for the Treatment and Response to Security Incidents) was created, a CSIRT that works with its own team of technicians and acts preventively and reactively seeking to promote in the institution the improvement of security in its computational environment. In addition, documents were produced with guidelines for its operation and indicators to measure its efficiency and performance. A website was also created to present the group to the university community and disseminate alerts and news. The group was created and started its activities with positive effects for information security at UFRN.


5
  • CLENILSON BANDEIRA BEZERRA
  • PROPOSAL FOR MODERNIZING THE FLEET MANAGEMENT OF THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE

  • Leader : VICTOR BRANCO DE HOLANDA
  • MEMBRES DE LA BANQUE :
  • ANAILSON MARCIO GOMES
  • LEILA MÁRCIA SOUSA DE LIMA ELIAS
  • VICTOR BRANCO DE HOLANDA
  • Data: 17 juin 2021


  • Afficher le Résumé
  • The aspects involving fleet management have a series of operational challenges to be overcome to make it efficient. Overcoming them in a Public Administration environment requires the development of broader strategies that are directly linked to strategic government management. Thus, the study seeks to identify actions that promote the improvement of fleet management. Thus, the research aimed to analyze the fleet management of the Federal University of Rio Grande do Norte and present solutions for its improvement. In this aspect, the specific objectives were outlined: to analyze and apply the legal requirements of fleet management and the management of contracts linked to its operation; identify and adopt paths that provide modernization, efficiency and transparency in fleet management processes; describe the communication process identifying the resource that aligns strategic planning with operational practice. This is a participant research developed within the scope of the Transport Management Coordination of the Federal University of Rio Grande do Norte, which promoted a reduction in operating costs and an improvement in the communication process.

6
  • ANA CAROLINA RODRIGUES CHAVES
  • THE PROBLEM OF EVASION IN THE PUBLIC POLICY MANAGEMENT COURSE AT THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • PATRICIA BORBA VILAR GUIMARAES
  • ROMULO ANDRADE DE SOUZA NETO
  • Data: 2 juil. 2021


  • Afficher le Résumé
  • Management data from the Public Policy Management Course at the Federal University of Rio Grande do Norte have generated an alert: the large number of students who do not complete the course. This is university dropout, defined as dropping out of the course before its conclusion. This study deals with the problem of university evasion in the Public Policy Management course from the perspective of students who left the course between 2009 and 2019, seeking to elucidate the form of admission, factors that influenced the choice of the course, reasons for dropping out and the profile of the evaded. An online questionnaire was used as a research instrument, from which participants will answer about what made them drop out of the course and whether, in their opinion, something could have prevented it. Then, the data were analyzed using descriptive statistics, resulting in an institutional diagnosis, in order to obtain an investigation that would provide a comprehensive view of the researched situation. The data obtained revealed that among the external factors, the “difficulty in reconciling study and work” was the most mentioned factor as a determining factor for dropping out of graduation. As forthe internal factors, the “personal reasons”, according to the respondents, were decisive in defining the academic path. It was also exposed by the participants that the “lack of guidance at the beginning and during the course” contributed to the dropout. This factor deserves greater relevance, as it is an institutional support. With this study, we sought to understand and intervene on the dropout phenomenon in the context of higher education,

    especially the GPP course at UFRN, which can be seen as a contribution of actions that enable the reduction of dropout rates in the institution.




     

     

7
  • ACYMARA CATARINA ZUMBA DE OLIVEIRA
  • Transparency of Information in a Federal Education Institution.

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  • Leader : ADRIANO CHARLES DA SILVA CRUZ
  • MEMBRES DE LA BANQUE :
  • ADRIANO CHARLES DA SILVA CRUZ
  • MARIA APARECIDA RAMOS DA SILVA
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 30 juil. 2021


  • Afficher le Résumé
  • The Access to Information Law (Law No. 12,527/2011) is an important democratic advance as a result of the engagement of civil society and Brazil's adhesion to a global movement to encourage government transparency. This research carried out a diagnosis through the investigation of compliance with the LAI, specifically regarding active transparency on the website of the Federal Institute of Education, Science and Technology of Rio Grande do Norte - IFRN, through a survey of the essential elements for active transparency described in the LAI and in the Active Transparency Guide (GTA) for Bodies and Entities of the Federal Executive Power (BRASIL, 2019), the examination of the level of transparency of information on the IFRN institutional website with the application of a checklist built from the LAI and of the GTA's guidelines, and of the proposal of improvements for the adaptation of the institutional site to the rules of the right to information of public interest. The research used a qualitative and quantitative approach, descriptive, with the adoption of the inductive method and application of the bibliographic and documentary research technique. As a result of the diagnosis, it was found that the most deficient areas are “social participation” and “revenues and expenses”, which represent 20% of the thematic areas, classified with an insufficient level of transparency, which can significantly compromise the exercise of social control. The other areas, which represent 80% of the topics, were classified as having a partial transparency level. The observed gaps concern mainly failures in updating, integrity and authenticity of data. It is concluded that the active transparency of the IFRN on its website is partial. At the end, a model was built with parameters for the creation of an internal monitoring of the transparency of the entity's website.

8
  • SERGIO AUGUSTO NASCIMENTO DE FRANÇA
  • WORK CONTEXT AND WELL-BEING OF HEALTH PROFESSIONALS IN THE PUBLIC SECTOR IN TIMES OF THE COVID-19 PANDEMIC


  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • ALDA KAROLINE LIMA DA SILVA
  • CYNARA CARVALHO DE ABREU
  • DENISE PEREIRA DO REGO
  • Data: 30 sept. 2021


  • Afficher le Résumé
  • The COVID-19 pandemic demanded a reorganization of work processes and assistance flows in health institutions, which can have physical, psychological and social impacts among professionals and affect the health and well-being of these servers. Therefore, this study aimed to analyze the influence of aspects related to the work context on health and well-being on the part of health professionals working in the Quality of Life, Health and Safety at Work (DAS) Directorate. Federal University of Rio Grande do Norte (UFRN), in times of COVID-19 pandemic. This was a descriptive, cross-sectional study with a mixed approach. Data were collected through two instruments (sociodemographic and functional questionnaire and Work Context Assessment Scale) with the help of the online tool Google Forms. The research was conducted at DAS-UFRN, located in the city of Natal-RN. The target audience were the health professionals working (totally or partially in person) in that board. Quantitative data were analyzed using descriptive and inferential statistics and qualitative data from the perspective of Bardin's content analysis. The results obtained indicated that the aspects inherent to the DAS work context (conditions, work organization and socio-professional relationships) provide a welcoming, motivating environment that favors the health and well-being of professionals. However, it was noted that the Covid 19 pandemic had a negative impact on workers' health. The suggestions for improvement were mostly related to restructuring the environment and the process and work flow, team feedback, psychological and management support, in addition to training staff on new work tools. It is expected that the study will contribute to public management, providing information related to the work and welfare of public servants aiming at possible improvements in the management of institutional processes.

9
  • EMANUELA DE OLIVEIRA JUSTINO
  • Development of a model for benefits management: a proposal integrated with a project office (PMO)

  • Leader : ANDRE MORAIS GURGEL
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • BRUNO CAMPELO MEDEIROS
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • Data: 30 sept. 2021


  • Afficher le Résumé
  • This study is based on a literature review that aims to present benefit management as a
    discipline and management practice and clarify its contribution to project management. For this,
    a systematic review of the literature was carried out in two research bases with the application of
    search strings, which were structured from the reading of previous bibliographic research. The
    filters inherent to the bases were applied to outline the quantity of results and then the titles and
    abstracts were read to analyze the adequacy of the contents to the thematic scope of the research.
    Subsequently, a total of 20 articles were reached, of which 17 were used in the development of
    the research, since 3 articles were eliminated because they were not in compliance with the
    proposed theme. The selected articles were then analyzed using MS Excel, VOSviewer. The
    results pointed to a rise in benefit management, but with reservations, because despite being a
    discipline that emerged in the area of information technology in the late 1980s, the content
    analyzed shows difficulty in application, notably due to factors such as the impasse in the
    establishment of metrics for the evaluation of benefits and the very culture of results that favors
    the reach of products from projects and ignores the effort required to achieve the benefits. Other
    topics such as effective identification of target benefits and specific governance structures were
    identified during the analysis of results and may serve as a motto for future studies.

10
  • THAYZA MENEZES GOUVEIA DE MEDEIROS FALCÃO
  • PATHS AND ROUTES OF TELEWORK IN TIMES OF PANDEMIC AT FEDERAL UNIVERSITIES


  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • ANUSKA IRENE DE ALENCAR
  • DENISE PEREIRA DO REGO
  • PATRICIA BORBA VILAR GUIMARAES
  • TATIANA DE LUCENA TORRES
  • Data: 10 nov. 2021


  • Afficher le Résumé
  • As a reflection of globalization, information and communication technologies in the work environment have been undergoing a complex remodeling. In the last year, numerous changes were necessary, considering the world scenario resulting from the coronavirus pandemic (COVID-19). In this new context, the practice of telework gains momentum. Despite the excellent adhesion in several productive sectors, the promises of advantages and a particular "enchantment" about this type of work, the complaints, although veiled and sometimes not legitimized by the community, nor by the organizations themselves, invite a closer look at another important aspect: precariousness in telework. This study aimed to discuss the effects of implementation and adherence to telework among administrative technical servers within the scope of Federal Universities. It tried to detail the specifics and job changes due to adherence to the remote modality and identify the impacts of teleworking on health and well-being, considering the complaints about the precariousness of work processes from the adherence to such modality. The research was based on a qualitative approach, a study of Integrative Literature Review (IR). The data obtained indicated that, within the scope of public institutions of higher education, technical administrative employees were impacted by the effects of a sudden implementation and without proper support during the pandemic period. A large contingent reports that the minimum conditions for the execution of telework were not ensured, considering that part of the servers did not have the resources to do so and that the adopted model negatively affected their private life and well-being. It is concluded that it is necessary to improve the management of work processes so that, regardless of the modality, workers distance themselves from practices that compromise their health and, consequently, institutional health.

11
  • MICHELLE CARNEIRO FONSECA
  • MANAGEMENT OF CONSUMPTION MATERIALS AT THE MATERNIDADE DO DIVINO AMOR HOSPITAL

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • CARLOS DAVID CEQUEIRA FEITOR
  • MARCELO RIQUE CARICIO
  • MILER FRANCO D ANJOUR
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 1 déc. 2021


  • Afficher le Résumé
  • The hospital is a complex organization where a vast division of labor with high specialization is required and requires efficient administration. The improvement and efficiency of the logistics management of materials in the hospital sector still has a long way to go. The Materials and Sterilization Center (CME) has a history that has been following surgical procedures, with the goal of ensuring better conditions for surgery and invasive procedures in post-surgical care. This work aimed to implement and validate material control protocols in a CME of a Hospital. In the hospital environment, stocks play a very important role, they make the service possible to be performed and must be managed efficiently. Managing stocks is carrying out planning in the form of controlling materials within an organization. Therefore, the implementation of management mechanisms creates a more favorable work environment for the organization and management of materials, which occurred with the insertion of protocols in the sector. Protocols are structured recommendations to adapt decisions made by health professionals and/or users regarding adequate care in the most diverse circumstances. They are considered important tools for solving various problems in care and service management. It is a methodological study with a quantitative approach, for the construction and validation of content and appearance of six work instruments. The study population consisted of one hundred percent of professional nurses working in the sector. For data collection, semi-structured questionnaires were used. For the construction of the applied questionnaire, the model for assessing the difficulty and convenience of educational materials was used, translated into Portuguese and after adaptations, called Suitability Assessment of Materials (SAM), which analyzed aspects related to objectives, organization, writing style. , appearance and motivation of educational material. And data analysis was performed manually by the researcher through text editing in Word. According to the literature, the judgments and reliability of the instruments are determined by the instrument's ability to measure the attribute with a level of agreement among participants of 80%. For this research, this level of agreement was used. Most of the judges' suggestions were accepted, except to arrange the items in alphabetical order. To validate the content of the protocol, a Lirked-type scale with five points was created, where each answer is assigned a score. The response gradients will be: 0 = strongly disagree, 1 = disagree, 2 = neither agree nor disagree; 3 = agree, 4 = totally agree”. When analyzing the content validity, the results obtained by calculating the CVI proved to be valid since the value of the total level of agreement between them was 0.94, which corroborates the agreement rate considered in this research, that was above IVC greater than or equal to 0.80. The construction of management control instruments conceived the development of tools with potential for innovation to support decision-making by nursing professionals in the sector and thus better manage stocks, as well as the records in the protocols, provide security for the teams.


12
  • MARIA DE LOURDES BAKKER EUFRASIO DE OLIVEIRA
  • CEREMONIAL Y PROTOCOLO: SISTEMATIZACIÓN DE EVENTOS EN LA UNIVERSIDAD FEDERAL DE RIO GRANDE DO NORTE

  • Leader : ADRIANA CARLA SILVA DE OLIVEIRA
  • MEMBRES DE LA BANQUE :
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • PATRICIA BORBA VILAR GUIMARAES
  • MILER FRANCO D ANJOUR
  • Data: 6 déc. 2021


  • Afficher le Résumé
  • Este estudio busca proponer la sistematización del ceremonial y el protocolo de eventos solemnes realizados en la Universidad Federal de Rio Grande do Norte (UFRN) - basado en estándares de protocolo. La necesidad de sistematizar surgió de la percepción de la autora en algunas ceremonias de que participaba como ceremonialista en la institución, que los protocolos no se estaban siguiendo de acuerdo con las normas regulatorias, en su totalidad. Como metodología, realiza revisiones bibliográficas con el fin de presentar la teoría que sustenta la investigación, así como un estudio exploratorio sobre la legislación existente, tanto en la UFRN como en Brasil, sobre ceremonias, protocolos y eventos solemnes, señalando sus funciones. e identificando su relevancia en la institución. La recolección de datos se basará en la información obtenida, considerando también la experiencia del investigador. Como resultado, propone el desarrollo de un instrumento para sistematizar el ceremonial de la UFRN que subsidiará el manual ceremonial y protocolo universitario de la UFRN.

2020
Thèses
1
  • PAULA MARIA CARVALHO SODRÉ DUARTE
  • THE EXPERIENCE OF PSYCHIC SUFFERING IN MEDICAL STUDENTS AT A FEDERAL PUBLIC UNIVERSITY: A LOOK FROM THE PHENOMENOLOGICAL-EXISTENTIAL PERSPECTIVE

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CINTIA GUEDES BEZERRA
  • CYNARA CARVALHO DE ABREU
  • MELINA SEFORA SOUZA REBOUCAS
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 20 févr. 2020


  • Afficher le Résumé
  • Abstract: The psychological aspects that permeate the medical training process gained visibility and started to be studied and debated in several countries due to the peculiarities that surround it. The causes of psychological distress that affect medical students are due to a combination of factors, whose environment proves to be stressful, competitive and demanding even in the selection process for entering the university, passing through undergraduate courses in its different phases. Considering the various contextual elements that may incur psychological distress in this process, in order to carry out this research, we sought to listen to the individual experiences of seven medical students, through the realization of a focus group, in which the procedure Situated Structure Phenomenon Analyses was used to assist in understanding and deepening the researched phenomenon. The research is of a qualitative nature and the research method used was the phenomenological, based on Heidegger's phenomenological-existential ontology. Aspects such as frustration of expectations, information density, competitiveness, course structure and student-teacher relationship were identified as factors associated with psychological distress among these students.

2
  • WEVERTON RICARDO DA SILVA
  • Organizational climate; method; diagnosis; organizational climate management.

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • LAIS KARLA DA SILVA BARRETO
  • LUCILA MOURA RAMOS VASCONCELOS
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 21 févr. 2020


  • Afficher le Résumé
  • The organizational climate, due to its influence on the behavior of workers, has become a phenomenon that has aroused the interest of researchers and the management of organizations. In order to better understand the characteristics of the organizational climate and, thus, enable the climate management process, a precise and valid diagnostic method must be adopted by the actors who propose to develop practices on this phenomenon. In view of this need, the present academic work, in the format of a technical product, has the general objective of proposing an instrumental method for diagnosing organizational climate for the Federal University of Rio Grande do Norte - UFRN. To support this proposal, a research was carried out, configured as exploratory and descriptive, with a mixed approach, with the purpose of mapping the practices of diagnosis and management of the organizational climate in IFES in the national territory, in order to get to know the national panorama on the topic in question, and carry out a survey of the instruments used by these IFES. Of a total of 67 IFES considered in the aforementioned research, only six stated that they have the practice of diagnosing organizational climate in an institutionalized way in the organization. To achieve the general objective of this academic production, due to the failure to send the climate instruments informed in the research by the IFES, instruments were raised in the literature to analyze a group of judges from the proposed institution to evaluate organizational climate instruments. Four instruments were analyzed and evaluated, one of which was chosen by this group as the most suitable to be used by UFRN, in the climate diagnosis process.

3
  • LAURA MEDEIROS SOUTO
  • VOCATIONAL EDUCATION UNDER A HIGHER EDUCATION INSTITUTION: A PROPOSAL FOR REGULATION

  • Leader : JOSE ORLANDO RIBEIRO ROSARIO
  • MEMBRES DE LA BANQUE :
  • AILSI COSTA DE OLIVEIRA
  • JOSE ORLANDO RIBEIRO ROSARIO
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 14 mai 2020


  • Afficher le Résumé
  • The Federal University of Rio Grande do Norte (UFRN) through its four Specialized Academic Units (UAEs); Jundiaí Agricultural School (EAJ), School of Music (EMUFRN), Health School (ESUFRN) and Digital Metropolis Institute (IMD), offers, in addition to Higher Education courses, Vocational Education courses (Technical Courses at High School Level). To advise them, as well as other executive and administrative bodies of UFRN; in matters related to the academic and administrative process inherent to the feasibility of the High School Level Technical courses, the Presidency has in its structure the Secretariat of Basic, Technical and Technological Education (SEBTT); executive body responsible for the planning, monitoring and assessment of policies, projects, programs and activities carried out within UFRN's Basic, Technical and Technological Education Units. Inserted in this context, the  study presents a diagnosis regarding the regulation of Vocational Education at the Federal University of Rio Grande do Norte (UFRN), with the objective of proposing a regulation for the Technical High School courses. To this end, institutional documents, external documents were studied and information and data generated through two (2) structured questionnaires with closed questions directed to the target audience were analyzed. Thus, the content analysis consists of descriptive statistics in the light of legal concepts (legitimacy and legal certainty) and four principles of public administration (legality, morality, efficiency and publicity), constituting the pillar over which it the design of the proposed product is based.

4
  • NEYJMME DE FÁTIMA MEDEIROS
  • DIAGNOSIS ON PEDAGOGICAL PROJECTS OF CCET/UFRN PRESENT LICENSES

  • Leader : YANKO MARCIUS DE ALENCAR XAVIER
  • MEMBRES DE LA BANQUE :
  • JOSE ORLANDO RIBEIRO ROSARIO
  • PATRICIA BORBA VILAR GUIMARAES
  • AILSI COSTA DE OLIVEIRA
  • Data: 20 mai 2020


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  • The democratization of higher education in the last decade and the consequent increase in enrollment, together with the rapid changes in the world, combined with technological innovations, demand, demand and require higher education institutions to rethink strategies that can not only provide knowledge, but above all empower graduates to adapt to an increasingly complex context. In view of this, the Pedagogical Course Project is an important document as it gathers all the actions and strategies that guide the pedagogical practice, and must be in tune with the new world view, in order to guarantee a global and critical for students as a way to enable them to exercise citizenship, as well as subjects of reality transformation, with answers to the great contemporary problems. Given this relevance, this document needs to undergo permanent updates. Thus, this work has as its general objective to elaborate a diagnosis about the documentary situation of the Pedagogical Projects of the present Degree Courses of the Center of Exact and Earth Sciences (CCET) of UFRN. This objective takes into consideration the aforementioned Projects that are in line with the last curriculum directive published by the National Education Council, Resolution No. 2 of July 1, 2015, which defines the National Curriculum Guidelines for initial level education. (undergraduate courses, pedagogical training courses for graduates and second degree courses) and for continuing education and those that have not yet made their adjustments, as well as other documents that guide the entire updating process, since these projects are collectively constructed and must be permanently updated and those not yet in line with these standards. For this research we will use two methodological approaches as elements for the empirical process, namely: case study and documentary analysis, under the theoretical bases of qualitative research. This research is justified at the institutional level, while it is extremely important to update the Pedagogical Projects of the Courses so that they are in line with the federal and institutional rules that regulate Higher Education and their results may offer subsidies for these documents are reviewed within a certain period of time thus contributing to the quality of the courses offered by the Institution. 

5
  • GENTIL LÚCIO DOS SANTOS JUNIOR
  • The female academic trajectory in STEM based on UFRN databases

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • EDILENE MARIA DA SILVA
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 26 mai 2020


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  • The general objective of this research is to investigate the academic life trajectory of girls from the Bachelor of Science and Technology course at the Federal University of Rio Grande do Norte - UFRN, using the institutions own database. The research has a descriptive character, as it sought to know more deeply the academic trajectory aspects of the students of the BCT course. For this, she used materials that have already undergone analytical treatment, such as books and articles, and also made use of data that has not yet been properly treated. The population consisted of students who entered BCT in a 3 (three) year time horizon, from 2014 to 2017. The data were collected in the data repositories for the institution itself and will be treated using descriptive statistics. At the end of the research, it was possible to make an intervention proposal to reverse the situation of little female representation in the course of BCT. To this end, the institutional actions carried out by Carnegie Mellon University were adapted to the UFRN reality.

6
  • SUZIANE RODRIGUES BEZERRA FERNANDES
  • The Civil Servant effectuation process – a study case about the servants under probationary period at Jundiaí Agricultural College.

  • Leader : YANKO MARCIUS DE ALENCAR XAVIER
  • MEMBRES DE LA BANQUE :
  • AILSI COSTA DE OLIVEIRA
  • JOSE ORLANDO RIBEIRO ROSARIO
  • PATRICIA BORBA VILAR GUIMARAES
  • YANKO MARCIUS DE ALENCAR XAVIER
  • Data: 27 mai 2020


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  • The human performance evaluation at work place has been increasingly approached on management practices. Under the federal public service sector, the special performance appraisal is mandatory during the probationary period along the first three years that the employee is adapting to the new position.The objective of this research is to investigate if the performance evaluation process of the servants submitted to the probationary phase at the Jundiaí Agricultural College, has been working as a pedagogical moment of personal development. For this, this study applied the quantitative and qualitative approaches of researching. Regarding the data gathering instruments, was realized analysis of bibliographies, documentation and elaboration of questionnaires to be applied to the administrative technical servants and teachers in probationary stage were performed. Finishing the analysis of the collected data, we intend to obtain information on the development of institutional policies that improve the evaluation and monitoring process of the servants that have to do their probationary stage of the Jundiaí Agricultural College/UFRN. In addition, the study aims to produce a booklet and handout institutional material that contains information about the probationary period at the Federal University.

7
  • DANIEL BESSA DE MENEZES
  • IMPLEMENTATION OF THE UFRN DAILY ALLOWANCES AND PASSAGES CONCESSIONS SYSTEM: A PROPOSAL FOR INTERVENTION IN THE CURRENT SIPAC SOLITATION FLOW

  • Leader : ANDRE MORAIS GURGEL
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • ANTONIO ERIVANDO XAVIER JÚNIOR
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • Data: 29 mai 2020


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  • Facing the emergence of problems related to the management and scarce public resources, the Public Administration is obliged to rationalize costs without, however, impacting the quality of products / services available to society. This cost-benefit ratio has been one of the great challenges of management and, certainly, one of the great steps that the Federal Government has been taking in recent years in this direction has been the intense adoption of Information and Communication Technology (ICT) in its processes and / or services. In this context, this research focuses on the process flow of UFRN daily allowances and passages concessions with the use of two major information systems of great importance for the Federal University of Rio Grande do Norte - UFRN: Daily Allowances and Passages Concessions System - SCDP and the Integrated System of Assets, Administration and Contracts - SIPAC. SIPAC, UFRN's system, controls and manages numerous demands of the institution, such as daily allowances and passages. The SCDP is the official system of the Federal Government, which is mandatory for all direct and indirect public administration, for the acquisition of daily allowances and payment of Passages. However, despite the obligation of the SCDP, there is no integration between systems, making the process inefficient with a huge rework in the current flow. Thus, the objective of this work is to propose improvements in the use of SIPAC and SCDP systems in ordering daily allowances and passages at UFRN to make the process more efficient, effective and at the lowest possible cost. It is an applied research, qualitative and descriptive. Initially, a documentary research will be conducted at SIPAC, Department of Accounting and Finance - DCF and Pro-Rectory of Administration - PROAD to elaborate the process mapping with the Bizagi Modeler Software. Then, the focus group technique will be used to identify the positive and negative points of the current process in the perception of the employees involved in the process. This work is expected to provide improvements in the use of the SIPAC and SCDP systems through a new proposal for the UFRN daily allowances and passages process flow to make the process more efficient and effective. In addition, the results of this research may be expanded to benefit other institutions using both systems.

8
  • FELIPE MEDEIROS RODRIGUES
  • VISORA SURVEY APPLICATION SEARCHING FOR AN IMPROVEMENT OF VEHICLE REGISTRATION PROCESSES

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • CARLOS DAVID CEQUEIRA FEITOR
  • MARCELO RIQUE CARICIO
  • MILER FRANCO D ANJOUR
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 1 juin 2020


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  • The Government is not usually remembered as an innovative areas. Even when there are initiatives in this way, it is clear that they are isolated and it is common not to improve to the processes of the institutions. Considering the increasing on demand for vehicle inspections to open services, at Departamento Estadual de Trânsito do Rio Grande do Norte - DETRAN/RN and in view of the need to adopt more effective practices, promoting a better experience for citizens and reaffirming trust between government and citizens, it is proposed in this study to raise the opportunities for performance optimization and which interventions could be performed in order to reduce the service time in the vehicle registration sector of this state agency. In this sense, a systematic review of the available tools and solutions already adopted in other States was carried out. For this, the participatory design approach was used to achieve the project stages. This research methodology used consists of performing descriptive and exploratory analysis. In this case, the research was conducted in two steps. First, questionnaires were applied to stakeholders. Thus, relevant features were extracted for the development of a solution according to this scenario. Next, the interaction model was evaluated using a prototype specifically developed to focus on application performance through usability testing and user satisfaction questionnaire. Therefore, the target of this work was to create a tool that make the vehicle identification survey safely and efficiently, seeking to provide a service experience focused on the perspective of customers and the Electronic Government guidelines.

9
  • JULIANNE DANTAS DE OLIVEIRA PIMENTEL
  • EXPERIENCES OF GRADUATION STUDENTS IN FACE OF THE END OF THEIR COURSES: AN EXISTENCIAL PHENOMENOLOGICAL PERSPECTIVE.

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • MELINA SEFORA SOUZA REBOUCAS
  • PATRICIA BORBA VILAR GUIMARAES
  • SEBASTIAN FAUSTINO PEREIRA
  • Data: 8 juin 2020


  • Afficher le Résumé
  • Abstract: Higher education institutions such as the Federal University of Rio Grande do Norte, form, each year, about three thousand students, and sometimes much more than that. The time of completion of the degree course and the impending exit to the world of work seems to be a period of doubts, uncertainties, questions, fears and reflexions about the engagement possibilities in the chosen profession or, on the other hand, about the restrictions
    of opportunities, among other scenarios that can be configured to recent graduates. How has it been for graduating students to experience this exit from the university due to the end of their course? In view of this, this work aimed, from a phenomenological-existential perspective, to understand the meanings attributed to the experience of being a concluding student of the undergraduate courses at UFRN. To this end, a thematic group was held entitled “Career Decisions” which included the participation of six graduating students from different presential courses offered in the university. This group had five meetings with two hours duration each, in the period of realization from august to september 2019. The narratives and attitudes of the participants were interpreted in the light of Heidegger's hermeneutics, providing thus a phenomenological basic methodology. Concerns about the political and budgetary issues that public universities are facing in the country and the fear of unemployment added to the difficulties of insertion in the labor market have proved as mobilizing themes for the participants, as well their narratives showed affectations face social pressures perceived for professional success. In this context of longings and doubts, the students reported taking their daily steps without certainty, which seems to be configured in a daily fight for what is believed in face of the inaccurate panorama of reality. Based on the experience of this study, it is suggested to create a permanent meeting space for the attention to this theme within the university in order to offer listening to the discourses of uncertainty, which is also configured as a possibility for welcoming the existential restlessness understood in the period in question, thus affirming how much more institutional attitudes are needed to offer this support.

     

10
  • ADSON ARACELI ALVES DANTAS
  • PROPOSED AGILE MONITORING MODEL FOR CORPORATE RISK MANAGEMENT

  • Leader : ANDRE MORAIS GURGEL
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MARCOS FERNANDO MACHADO DE MEDEIROS
  • BRUNO CAMPELO MEDEIROS
  • Data: 9 juin 2020


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  • Corporate risk management is strongly used as a means of creating and protecting value in activities due to the ability to promote a culture that sustains or achieves objectives. Monitoring is part of the risk management process and is responsible for reducing the performance of the entire cycle, because it interrupts the execution of activities that mitigate, transfer, eliminate or accept such events. This recognition is well referenced by the main structures and rules that deal with the theme. This paper aims to propose a monitoring model for corporate risk management in a federal higher education institution (IFE) that does not have all the components of its risk management components in place, especially monitoring, according to performance data in your risk management system, or GERIFES.Net. A management available for a method of approach that facilitates the conduct of plans and projects with simplicity, privileging the interaction between actors and under a set of values that result in deliveries (results). Among these methods, except if Scrum, these practices can follow the monitoring phases and cause an effective movement to achieve risk mitigation. The study has an inductive approach, of a qualitative nature and, as far as its scope is concerned, it will be descriptive. Adopt action research as a methodological strategy and as instruments for data collection, use of participant observation, interviews and focus groups, systematizing how they were collected through content analysis. It is believed that the current one introduces the test by the researched IFE and the development of methods that assist in the execution of risk monitoring, the object of the present dissertation, the waiting for contribution to the most effective risk management and the other nature.

11
  • MARIA ERMINIA DO NASCIMENTO
  • JUNDIAÍ MEMORIAL: HISTORICAL SUBSIDIES FOR THE INSTITUTIONAL MANAGEMENT OF THE PIONEER SCHOOL OF AGRICULTURAL PROFESSIONAL EDUCATION IN RIO GRANDE DO NORTE

  • Leader : ADRIANA CARLA SILVA DE OLIVEIRA
  • MEMBRES DE LA BANQUE :
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • EDILENE MARIA DA SILVA
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 30 juin 2020


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  •  

    Abstract: This work deals with the history and memory of a pioneer establishment of Professional Agricultural Education in Rio Grande do Norte in the perspective of contributing to the institutional management of the built historical heritage. We sought to answer the following question: to what extent certain buildings in the current Jundiaí Agricultural School / EAJ - originate from the Agricultural Demonstration Field (1913) and the Practical School of Agriculture created in 1949 - offering operating conditions for an institution of Agricultural Professional Education of RN and that represent its historical memory? In order to answer the problematization and achieve the proposed objectives, the analysis of this research adopted the Hypothetical-Deductive Approach Method with a view to elaborating the EAJ Institutional Diagnosis using theoretical references in Waisman (2013), Magalhães (2004), Le Goff (2003 ), Halbwachs (2003), Choay (2001). He appropriated written and icnographic documents in D'Oliveira (1999; 2009) and the Inventory of Movable, Real Estate and Semoventes and Ofício Report of the first director of the Escola Pratica de Agricultura / EPA, Dr. Nilo Albuquerque elaborated in 1952. the bibliographic research of historical contribution in Ghiraldelli Junior (2009); Cunha (2000); Santos (1994); concerning Public Institutional Administration and Management in Camargo (2016), Di Pietro (2015), Silva (2013); Maiczuk and Andrade Júnior (2013). In addition to informal statements to the author; documentary sources - Laws, Decrees, Regulations and Government messages; school movement books. It was found through research that EAJ's historical monuments represent a valuable cultural heritage steeped in the memory and history of RN's Agricultural Professional Education. In view of this, it requires the implementation of Institutional Management that includes the adoption of preservationist measures.
12
  • ANGÉLICA ANDRADE FERREIRA DE MELO
  • WORK ENVIRONMENT AND PSYCHIC HEALTH: ASPECTS THAT FACILITATE AND DIFFICULT THE WORK OF PROFESSORS-MANAGERS IN A FEDERAL PUBLIC UNIVERSITY

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • PATRICIA BORBA VILAR GUIMARAES
  • ANTONIO ALVES FILHO
  • TATIANA DE LUCENA TORRES
  • Data: 21 juil. 2020


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  • The work has been various transformations and is influenced by socio-historical context experienced. The work environment and the way people relate to it can contribute to the promotion or deterioration of psychic health. Considering that university managers experience enormous challenges in the management of public universities, the present study has as a general objective to apprehend how professors-managers perceive their work context and its influence on mental health. It is a qualitative research, of a descriptive type, which used the case study. Heads of Department were defined as participants. The data collect was carried out through two online focus groups with six participants, totaling 12 managers. The data were analyzed using the content analysis (BARDIN, 2011). First, it was intended to understand how the experience of being a university manager has been. For that, it was necessary to know the way of arrival to management, understand that it involves a performance that involves different actuations (teaching, research, extension and management). In addition, this experience was portrayed through a positive and negative assessment of being in this professional performance. Then, the facilitators and difficult aspects of work were defined the participants' perception. The facilitators are: Training and development; Institutional Support; Computerized systems; Collaboration of the vice, the secretariat and other managers; Planning; Improvements in work processes; and the organization of time. The difficult aspects are: Communication with the units; Limited resources and absence of understanding by professors; Worker deficit; Computerized systems; Absence of preparation and knowledge about management; Violence and disrespect; Conflictive environment; Difficulty reconciling and mediating interests; Purchasing system and use of financial resources; Difficulties in organizing time; Productivity and Overload; Management discontinuity; and, Norms and laws - Bureaucracy. The next stage was to investigate the aspects perceived as potential generators of suffering, emotional distress and malaise. Among them are: Conflicts; Excessive charging for productivity and overload;  Different actuations; Organization of time, personal life and work; Work rhythms; Absence of legal support; Violence and disrespect; Lack of resources; and Norms and laws - Bureaucracy. Finally, the participants presented suggestions for improvements such as: Institutional support; Communication with the units; Legal Support; Better distribution of workers; Training and development of bosses; Clarifications to professors and systematic monitoring of PROGESP; Reflection and involvement of workers; Know the expected attributions and competences; Improvements in work processes; and Strategies for reconciling actuations. The study provided a diagnosis on the perception of Department Heads, as well as providing a diagnostic model through online focus groups. The suggestions presented may collaborate to improve actions related to university management.

     

13
  • RAFAEL FONSECA DA COSTA SOUZA
  •  

    Strategic planning: model proposal for the Clinical Unit of IMT-RN.

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • CARLOS DAVID CEQUEIRA FEITOR
  • MARCELO RIQUE CARICIO
  • MILER FRANCO D ANJOUR
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 7 août 2020


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  • This work seeks to understand an adequate form of planning in the area of health services, having as object of study the strategy and execution of services with a focus on the optimization of available resources, on the quality of services provided to society in general, in compliance with the plan institutional development and national public health policy. It is necessary that public educational institutions that provide health services have well-defined planning in order to optimize the fulfillment of pre-established goals. This work aims to propose the creation of a strategic planning and an action plan for the clinical unit of the Instituto de Medicina Tropical do RN, based on the definition of its organizational identity, swot analysis and consequent identification of characteristics and scenario in which it operates, seeking classify the actions to be undertaken. The methodology used in this work was qualitative research, with a case study approach. The field research techniques used were: participant observation, analysis of documents, applied with the servers allocated at the Institute of Tropical Medicine. The result of the work is the proposal of an action plan to be applied, based on demands classified as priorities, according to the current need for implementation established by the management team.

14
  • EBERTON JOSE DA SILVA FERREIRA
  • FEASIBILITY PLAN FOR THE IMPLEMENTATION OF PHOTOVOLTAIC ENERGY IN THE HEALTH SCIENCES FACULTY OF TRAIRI-FACISA / UFRN

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • CARLOS DAVID CEQUEIRA FEITOR
  • MARCELO RIQUE CARICIO
  • MILER FRANCO D ANJOUR
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 7 août 2020


  • Afficher le Résumé
  • In the current context experienced by Brazilian public universities, where funding cuts are constant and the scarcity of resources is increasing, managers and other public entities are increasingly demanding the adoption of measures to maintain the quality and efficiency in your activities. From this perspective, the issue of energy efficiency through photovoltaic power generation gains space because it is a fast and clean mechanism to reduce electricity consumption and costs inherent to its waste, since it is currently among the largest expenses. from the Federal University of Rio Grande do Norte. In addition, Decree No. 7,746 / 2012 that regulates Article 3 of the Bidding Law (Law No. 8,666 / 1993) established the obligation of the direct, municipal and foundational federal public administration to elaborate and implement Sustainable Logistics Management Plans, providing for practices sustainability and rationalization of the use of materials and services. Thus, it is the duty not only of universities but of any government to invest in alternative and sustainable means for the development of their country, state or municipality. Thus, as an institution that brings together the teaching, research and extension axes, this study seeks to verify the viability of adopting photovoltaic energy seeking to contribute to the diversification of the Brazilian energy matrix and the cost reduction of the Faculty of Sciences. da Saúde do Trairi which is a specialized academic unit of UFRN, located in the city of Santa Cruz / RN.


15
  • JAZON PAULINO LISBOA MOREIRA
  • Analysis and diagnosis of ethical and disciplinary aspects applied to permanent employees of the Federal University of Rio Grande do Norte - UFRN

  • Leader : SERGIO LUIS RIZZO DELA SAVIA
  • MEMBRES DE LA BANQUE :
  • PAULO AFONSO DE ARAUJO QUERMES
  • LEONARDO OLIVEIRA FREIRE
  • PATRICIA BORBA VILAR GUIMARAES
  • SERGIO LUIS RIZZO DELA SAVIA
  • Data: 27 août 2020


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  • This work analyzes the ethics in the public service, through concepts and research brought in other scientific works, turning the focus to the Federal University of Rio Grande do Norte - UFRN. Such research is necessary, because as it was verified in the course of the work, a relevant number of disciplinary procedures are opened within the scope of the University that is the focus of the research, and that according to data presented by the Comptroller General of the Union - CGU, the cost of a disciplinary procedure entails a high expense for the treasury. Therefore, through an exploratory and descriptive research, it is intended to analyze the knowledge in ethical aspects of the employees of the institution in question, as well as through a training proposal and a regulation proposal for a mechanism instituted by CGU (Term of Adjustment of Conduct - TAC), assist in promoting cost reduction with disciplinary procedures.

16
  • FABÍOLA PESSOA DA CUNHA
  • ACADEMIC PERFORMANCE: A STUDY ON AN INSTITUTIONAL STRATEGY OF ACADEMIC ADVISING

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • Daniela Alessandra Uga
  • CYNARA CARVALHO DE ABREU
  • FERNANDA RODRIGUES MITTELBACH
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 28 août 2020


  • Afficher le Résumé
  • The access system to higher education in Brazil has been through major transformations in recent decades. Such transformations are motivated by educational policies related to expansion of Higher Education Institutions (HEIs) and the democratization in students’ access. All of this contributed to the diversification of incoming students, a circumstance that is associated with the process of integration of new students at this level of education and that has demanded from the HEIs greater dedication to the welcoming and monitoring of students until their graduation. In this context, both retention and dropout rates have become relevant to studies that seek alternatives to combat those issues and in which pedagogical strategies have been presented as important tools. Following such topic, this study aims analyze which is called Academic Performance Observation Regime (RODA, in Portuguese), an institutional strategy adopted by UFRN for the monitoring of students with poor academic performance. In order to conduct a proper investigation, electronic forms were made available to students, academic advisors and coordinators of both Science and Technology and Pedagogy courses, which are linked to the Education Center of UFRN and represent the highest and lowest percentage of students in RODA, respectively. The results revealed that difficulties experienced in high school were decisive to the poor performance of most students, and this happens specially between the first and third semesters of their courses. Nevertheless, the absence of information on the RODA has interfered in the conduct of activities related to the students’ retaking, who have felt demotivated, pressured, and ill under such condition. On the other hand, most professors have reported being overwhelmed with conjoining teaching activities with the activities planned for the academic advisor’s role, and that the relationship between advisor and advisee does not seem to have worked as expected. The association of the collected data also allowed to identify both weaknesses and potentials of RODA and the recommended improvements by the participants included mainly the use of technological resources that may facilitate both communication between the involved ones and fulfillment of academic advising activities. Regarding the investigation of the contribution of this pedagogical strategy to the students' academic trajectory it was observed that, among the records of students who were removed from the regime at each school term, the number of those who overcame their academic difficulties was predominantly higher than the cancellations that occurred in the same period, which may indicate a contribution from the regime. However, to curricular integration process, it was found that the excessive majority of integrations related to the same group analyzed did not occur within the standard term of the course, signaling a marked retention and it may seem ineffectiveness of RODA in this condition. At last, RODA is accepted as a pedagogical strategy for institutional support, although it requires considerations through some adjustment proposals.

17
  • JOSÉ TELES DA SILVA NETO
  • IMPROVING THE ACCOUNTING PROCESS OF ACADEMIC PROJECTS MANAGED BY FUNPEC: A PROPOSAL IN THE LIGHT OF LEAN-OFFICE.

  • Leader : ANDRE MORAIS GURGEL
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • BRUNO CAMPELO MEDEIROS
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • Data: 31 août 2020


  • Afficher le Résumé
  • Support foundations are institutions of a private nature, wich, as of the enactment of law nº 8.958 of December 20, 1994, established relations with federal institutions of higher education as a way of supporting projects that assist the realization of their core activity (teaching-research and extension). The Federal University of Rio Grande do Norte – (UFRN) has as its partner foundation FUNPEC – Norte-Rio-Grandense Foundation for Teaching Research and Culture wich supports it in the administrative/financial management of 154 current academic projects, in 2020, having a volume of transacted resources of approximately 569 million reals. Within this context, the university is responsible for the control and inspection of activities related to academic projects, in their financial and academic dimension. Therefore, the present work aims to develop a proposal to improve the accountability process of academic projects managed by FUNPEC in the light of concepts related to lean-office, bringing with it the ideal of “lean production” in a manufacturing environment for the administrative context, in order to mitigate or eliminate waste, using as a main tool the flow Value Stream Mapping (VSM), discussing wich process steps add value, do not add value, but are necessary and wich activities do not add value, from there proposing improvements and a reducing operational bottlenecks, through kaizen events. This study is descriptive, as to its nature it is of a qualitative approach and with regard to the procedures adopts the case study. With regard to data collection instruments, documentary research was used in the Coordination involved in the process, as well as the use of the focus group methodology to understand all stages of the process, synthesizing the data through content analysis Bardin (2011). After these steps, it was verified that the process has waste related to waiting, unnecessary movement, stock and defects, which make it inefficient and hinder its progress. In view of these wastes, a mapping of the value flow in a future state and an action plan with the objective of continuous improvement, with immediate applicability in the perception of analysts, was proposed. Thus, the present work sought to contribute to a greater fluidity of the accountability process, as well as to improve the quality and reliability of the information contained therein.


     

18
  • ANA CLEIA TARGINO DOS SANTOS
  • Proposed User Service Letter for the Núcleo de Educação da Infância-Colégio De Aplicação Da UFRN (NEI/CAP-UFRN)

  • Leader : LEONARDO OLIVEIRA FREIRE
  • MEMBRES DE LA BANQUE :
  • AILSI COSTA DE OLIVEIRA
  • JOSE ORLANDO RIBEIRO ROSARIO
  • LEONARDO OLIVEIRA FREIRE
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 25 sept. 2020


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  • Much has been discussed about the access to information in public organizations and how they are managing the resources available for providing a quality service. The way services are performed and offered is a matter of public interest, and therefore requires transparency and easy access to this information. The Brazilian Public Administration has been adopting ways of providing instruments for consultation and social control. Among these instruments, the user service letter stands out, currently regulated by the decree n. 9094/2017, which aims to inform citizens about the services offered by a Public Organization as well as the ways to access them. Thus, the general objective of the research is to elaborate a proposal for a User Service Letter for the Childhood Education Center, Application Center of the Federal University of Rio Grande do Norte-UFRN (NEI / CAp-UFRN), and from this point, to verify how the construction of this document may contribute to the insertion of best institutional practices in line with the greater primacy of the Managerial model of Public Administration. As a method, a qualitative research with a descriptive objective was adopted. Regarding the technical procedures, the study is characterized as a documentary research and observation by the researcher.

19
  • RAQUEL SIQUEIRA MACIEL
  • Performance evaluation model for incubated companies using the multicriteria decision aid methodology

  • Leader : CARLOS DAVID CEQUEIRA FEITOR
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • CARLOS DAVID CEQUEIRA FEITOR
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MARCIO MARREIRO DAS CHAGAS
  • Data: 25 sept. 2020


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  • Creating value and stimulating improvements in business performance are fundamental parts of an organization and its decision-making process, regardless of its size or scope. However, young and smaller companies have a greater difficulty in this process due to the lack of resources or knowledge, making them more vulnerable to competition. In this context, business incubators appear promoting innovation and entrepreneurship through the creation of an environment aimed at supporting and strengthening micro and small companies. The incubator has the role of monitoring and following the evolution of the supported enterprises and thus offering services that meet their needs. The objective of the present work is to create a performance evaluation model for technology- based incubated companies, using the multicriteria decision aid methodology (MCDA) and also respecting the guidelines of the CERNE model (Reference Center for Support to New Enterprises). As for the method, this work is classified as exploratory-descriptive, of qualitative-quantitative nature and with regard to procedures it adopts the case study. For the construction of the model, the context was identified with the decision maker, then the performance evaluation model was built, and its consisted of 23 indicators distributed in the five dimensions proposed by CERNE. In the third stage, the model was validated and modeled using the ELECTRE-TRI method to classify the companies in the desired assessment levels. Subsequently, a sensitivity analysis and evaluation of the results were carried out. The developed model demonstrated relevance and applicability to the reality of the Inova Metrópole incubator, supporting the decision-making process.

20
  • RODRIGO RANIERE XAVIER CABRAL
  • EFFECTIVE LEADERSHIP IN THE ORGANIZATIONAL CONTEXT: An analysis of the prevalent practices in the top management of a public higher education institution

  • Leader : CARLOS DAVID CEQUEIRA FEITOR
  • MEMBRES DE LA BANQUE :
  • CARLOS DAVID CEQUEIRA FEITOR
  • PATRICIA BORBA VILAR GUIMARAES
  • ANTONIO ALVES FILHO
  • MARCIO MARREIRO DAS CHAGAS
  • Data: 28 sept. 2020


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  • The leadership process is an extremely important aspect in the organizational environment, whether it is influencing employee satisfaction in the work environment or increasing their engagement in the tasks assigned to them. Indeed, the convergence of such factors, which are the result of effective leadership, contributes greatly to the achievement of the objectives that are defined by an organization. Although leadership can manifest itself at any level of the institutional structure, the maxim that the “example starts at the top”applies strongly when it comes to the occurrence of this social phenomenon in the top management of an organization. From this perspective, it was intended to investigate the adherence of senior management at the Federal University of Rio Grande do Norte - UFRN regarding the exemplary leadership practices postulated by theorists and professors on the theme James Kouzes and Barry Posner. The verification of this intention was made through the instrument of psychometric properties worldwide established that they developed, called LPI-Leadership Practices Inventory, and through which it was possible to obtain the perception of both the leaders themselves and their followers as to the frequency with which they are engaged in five major practices that define an effective and transformational leader at the peak of his performance. This research was characterized as an applied, descriptive and quantitative study. Her sample was defined by the simple criterion that the units of analysis needed to belong to the senior management of UFRN, represented by the pro-rectories. As a result, the final amount of this sampling was the sum of 07 pro-rectors (leaders) and 110 employees (followers) of these higher units. After analyzing the set of responses obtained, based on some statistical calculations and the transformational theory of leadership supported by the authors mentioned, the results showed that UFRN's top management is at a good level of commitment to exemplary practices of this type of leadership, but with room to increase it. In addition, significant divergences were found within the two main perceptions investigated (leaders and followers), which also signaled an opportunity for UFRN to invest in the development of said leadership. As a contribution to this favorable scenario observed at UFRN, a booklet of good leadership practices was proposed that serves both to motivate or, at least, to awaken the interest of leaders' self-development, as well as to support the creation or improvement of specific training actions for their managers and even some greater and structuring institutional intent with regard to leadership practices to be pursued towards better organizational effectiveness.

21
  • ACÁCIA JÉSSICA MAIA DE MOURA
  • STEMARIAS: THE USE OF GAMIFICATION FOR INSERTING YOUNG WOMEN IN STEM AREAS

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • PATRICIA BORBA VILAR GUIMARAES
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • JOSE GUILHERME DA SILVA SANTA ROSA
  • CINTHIA COSTA KULPA
  • Data: 5 oct. 2020


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  •  

    This project has the general objective of promoting female insertion in the areas of science, technology, engineering and mathematics, by proposing a prototype of a game aimed at young women that will seek to expand their knowledge about female models in these fields. Throughout this study, these branches of knowledge were named after the acronym STEM (in English Science, Technology, Engineering, and Mathematics). The research has an exploratory and applied character, as it sought to promote a theoretical basis, followed by the proposition of a practical solution to the problem presented. In this direction, this project presents, first, the theoretical framework, elaborated from books, articles, and data that supported the understanding of factors related to the insertion of women in the STEM areas. Initially, the historical condition of women in the world of work and the gender disparities in this context were outlined. In a second step, the situation of women in relation to professional qualification at the university level was portrayed, especially their occupation in courses in the STEM areas. Subsequently, factors related to the interaction of young women with STEM were presented, with a special focus on the influence of the absence of female models in these areas. Once the bibliographic survey was carried out, the Participative Design method was adopted, applied to seven high school students at the Escola Agrícola de Jundiaí, with the objective of providing subsidies to the elaboration of the content of the game prototype. The data generated in the research pointed out that the strengthening of female representation and empowerment in STEM are means of stimulating the insertion of young women in these areas. From the results obtained, it was possible to use the gamification and development of the game prototype presented at the end of this study.

22
  • FRANÇOIRA QUEIROZ DE CASTRO GOMES OLIVEIRA
  • ANALYSIS OF KNOWLEDGE PRODUCTION AND APPLICABILITY OF RESEARCH IN THE UNIVERSITY HOSPITAL

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • PATRICIA BORBA VILAR GUIMARAES
  • FERNANDO DE SOUZA SILVA
  • MARIA ISABEL DA CONCEICAO DIAS FERNANDES
  • Data: 6 oct. 2020


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  • The Onofre Lopes-HUOL University Hospital is a reference institution that, besides providing medical-hospital assistance services to a large population contingent, is configured as the main field of practice for teaching and academic research activities in the health area of the state of Rio Grande do Norte. The professionals who work in HUOL are frequently the object of several investigations, because it is of great importance the knowledge about their material, physical and psychological conditions for the promotion of a healthy work environment and the rendering of quality services. The present research aimed to analyze the contribution of research and knowledge production to the well being of health professionals within HUOL. For that, initially an Integrative Review was made, in order to systematize information about the studies developed in the scope of HUOL that have as focus such servers during the years 2014 to 2019 and, in the sequence, a descriptive research aiming at a greater understanding of how the registration and follow-up works, as well as the challenges in the applicability of the results. It was found that the Research Ethics Committee is configured as a central instance in the registration and monitoring of projects. It was also observed that the dissemination of the results of the studies is very restricted, with little visibility as to the applicability and importance of what is produced by those who develop studies using HUOL as a research locus. In face of this scenario, it is proposed the elaboration of a specific protocol that allows to relate the results obtained to concrete actions, thus promoting a greater applicability of the researches and the improvement of the health and welfare of HUOL workers. 

23
  • VALESKA MARIANA DIAS MELO
  • Proposal for a Strategic Guide to implement the 2019-2023 Management Plan of the Federal University of Rio Grande do Norte - UFRN

  • Leader : JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MARCOS FERNANDO MACHADO DE MEDEIROS
  • RAFAEL RODRIGUES DA SILVA
  • Data: 6 nov. 2020


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  • It's known that the process of organizations strategy execution includes many correlacted aspects, like collaborators engagement, active communication, skills development and flexibility adaptating to common organization's internal and external changes that occur in a social, political and economical context. These aspects describe the strategy implementation process as a complex phenomenon, which presentates many challenges for organizations, in special for higher education institutions, which in face of theirs public nature, shows sparse resources and are imersed in a complex environment. About Universidade Federal do Rio Grande do Norte (UFRN), there were changes in the institution's superior management team in 2019, when a new Management Plan was elaborated aiming to orientate the University Central Administration during the four years term. This new plan breaks with the model used in previous management teams, and that's why it's execution can be considered as a challenge. In face of this scenario, this research seeks turning possible a more effective execution of the new management plan, taking off from a Strategical Guide development for a Management Plan 2019-2023 UFRN execution, which aims to turns itself in a didatic instrument for assisting and orientating the institution management team in execution and tracking the plan strategy. The guide was developed using the methodology strategy of case study, result of focal groups realized with the Institutional Development and Planning Coordination team, as well as the Planning Pro-rector from the Planning Pro-rectory - PROPLAN. Furthermore, besides the focal groups content of analysys origin data, also are related the concepts seized in inquiries of literature bases, documental research of UFRN Management Plan and participating observation. As a result of the results extracted from the focal groups, strategical guidelines  has been developed for composing the Strategical Guides, grouped around themes as Planning, Participation and Engagement, Communication, Human Resources Management and Competences, Conrol and Monitoring and Evaluation and Strategy Revision. Althought these subjects are commonly discussed in studies about strategy execution, it turned possible bringing new elements in analysis, since the research searched for aligning these factors considering the management model adopted by UFRN.

24
  • RAFAELLE LUCENA DE PAULA ASSIS
  • COMMITMENT AND ENTRENCHMENT OF THE TECHNICAL-ADMINISTRATIVE SERVER WITH THE CAREER: A DIAGNOSIS IN THE CENTER FOR HUMAN SCIENCES, LITERATURE AND ARTS

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • PATRICIA BORBA VILAR GUIMARAES
  • SEBASTIAN FAUSTINO PEREIRA
  • AILSI COSTA DE OLIVEIRA
  • Data: 3 déc. 2020


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  •  The growth in the search for a career in public service has increased throughout the years. The issue with this statement is that many people choose this career due to the financial benefits instead of the affective bond related to it. When entering this sector, the individual often makes this choice irreversible, as he or she considers the investment made in study time and preparation, which generates an opportunity cost in the event of a possible exit. Thus, according to what was described, the theme of this study emerges in the field of organizational behavior, which aims to make a diagnosis to measure the link of commitment and entrenchment with the career of the technical-administrative servants of the Center for Human Sciences, Literature and Arts (Centro de Ciências Humanas, Letras e Artes) of the Federal University of Rio Grande do Norte. Therefore, to achieve this goal, a descriptive study was carried out, using the quantitative approach. Sixty-three (63) technical-administrative servants who work for the Center for Human Sciences, Literature and Arts participated in the study, through a questionnaire containing 35 questions about demographic data and career links. To measure this link, the Carson and Bedeian (1994) commitment scale and the Carson et al. (1995) entrenchment scale were applied. The data were processed and analyzed using descriptive statistics techniques with the help of the softwaresMicrosoft Excel and the Statistical Package for the Social Sciences (SPSS). The results obtained showed that the employees are committed and entrenched with their careers at medium levels. It is noteworthy that this level of commitment is associated with the high identification and planning the public servant has with his or her line of work, whereas the level of entrenchment is related to the investment made in the career and the limitation of other existing alternatives. Lastly, a Guide to good practices in People Management was prepared to help strengthen the bond between technical and administrative employees and their careers at the Institution.

     

25
  • THIEGO SANTOS DE ARAUJO
  • PUBLIC UNIVERSITIES IN PANDEMIC TIMES: A STUDY ON THE IMPACTS OF ADOPTING TELEWORKING ON THE PERCEPTION OF PUBLIC SERVERS

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • FABIO HENRIQUE VIEIRA DE CRISTO E SILVA
  • TATIANA DE LUCENA TORRES
  • Data: 10 déc. 2020


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  • To contain the pandemic of the new coronavirus (COVID-19), the Brazilian government implemented drastic restrictions on public or social life, which resulted in the paralysis of classroom administrative and academic activities throughout its higher education network. In this sense, with the objective of reducing the crowding of people, and thus helping to contain the spread of the disease, the Federal University of Rio Grande do Norte (UFRN), authorized remote work for its servers and suspended the face-to-face service to the public administrative and academic units. Although teleworking in public administration was already a reality, it was only in 2020, during the pandemic of the new coronavirus, that most Brazilian public universities started to adopt it as a way of working. Knowing that this modality can bring a series of consequences for the worker, the present research carried out a case study to identify the advantages and disadvantages of the adoption of telework, during the pandemic of the new coronavirus (COVID-19), in the perception of the technical servers -administratives of the Faculty of Health Sciences of Trairi (FACISA/UFRN). This is a descriptive research with a quantitative approach and with a cross-sectional design, which used as a tool a questionnaire applied to administrative technicians from FACISA/UFRN who started teleworking during the coronavirus pandemic, addressing several issues related to teleworking. The results of the research show that, in the perception of FACISA servers, UFRN's option for the adoption of teleworking during the coronavirus pandemic provided numerous advantages, in which the following stand out: greater autonomy at work, greater flexibility in working hours and relationships, reduction in time, stress and travel expenses, cost reduction with clothing, possibility of having meals at home, greater interaction with the family, greater privacy, possibility of doing other work on their own, improvement in the quality of personal life and at work, in addition to the feeling of greater security that may be related to the lower risks linked to urban violence and traffic, in addition to less exposure to the coronavirus. As for the negative aspects, the research identified as main disadvantages the greater distraction with home activities, the decrease in the quality of work, the fear of losing work benefits, the greater professional isolation, technological infrastructure problems and the lack of specific training. It is hoped that the results obtained will increase knowledge about this type of work and provide subsidies for the strategic planning of public universities that intend to implement the teleworking regime in the post-pandemic period or improve an existing program.


26
  • MARCELO AUGUSTO LEITE CORTEZ DO CARMO
  • GAMIFICATION PROPOSAL FOR THE BUSINESS INCUBATOR INOVA METRÓPOLE - IMD / UFRN

  • Leader : CARLOS DAVID CEQUEIRA FEITOR
  • MEMBRES DE LA BANQUE :
  • CARLOS DAVID CEQUEIRA FEITOR
  • IRIS LINHARES PIMENTA GURGEL
  • MARCIO MARREIRO DAS CHAGAS
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 17 déc. 2020


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  • Using tools to help participants in an activity in order that they get more engaged is a reality that is already experienced by private and third sector institutions, either as a stimulus for consumption or even to garner better performances of their employees or students. Gamification stands out among the tools used to involve participants in a playful atmosphere making the process, when properly implemented, more enjoyable for its participants. This dissertation has as main goal to elaborate a Design Project of a gamification system for the business incubator Inova Metrópole, greater engagement of the participants of the system. The study consisted of a descriptive research and an analysis of bibliographic content. For the first item, a survey was carried out by applying it to the participants of the incubation system, in order to get to know the public that will use the tool, and for the second item, a search in the existing literature. In addition, an interview was conducted with the Incubator Managers to survey the requirements for the final product. The data collected in the 3 surveys was used as inputs for the proposition of a game that has elements aimed at instigating its participants by monitoring their own performance in the program, as well as by comparing their performance with the others'. Even allowing interaction between players through collaboration and competition. The game will also provide data on participation within the incubator program, which assists the management team in decision-making.


27
  • ALEXIA GUERRA LIMA DE MEDEIROS LIBERATO
  • THE CONSTITUTIONAL PRINCIPLE OF ADMINISTRATIVE MORALITY AT THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE

  • Leader : CINARA MARIA LEITE NAHRA
  • MEMBRES DE LA BANQUE :
  • MARIA LUIZA QUARESMA TONELLI
  • CINARA MARIA LEITE NAHRA
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 18 déc. 2020


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  • The Federal Constitution of 1988, expressly stipulating, in its article 37, that the Public Administration must follow, among others, the principle of administrative morality, came to substantiate a social clamor for the restoration of moral order in the country, in a way that requires the rescue of ethical values, such as probity, honesty, fairness and justice, in the performance of the civil service, values that shape human behavior and guide the public agent in the correct conduct of administrative activities, collaborating for the achievement of good administration in the brazilian public service. In view of this, this present work intends to carry out a study on the constitutional principle of administrative morality, in order to investigate its concept, content, characteristics and scope and, thus, understand how to make it effective in the reality of Public Administration, focusing on the Federal University of Rio Grande do Norte, federal autarchy and, therefore, entity of the Indirect Administration. The general objective is to elaborate, based on the doctrinal and normative framework on the principle of administrative morality, as well as the institutional reality of UFRN, 10 general principles of behavior applicable to university reality, to guide the conduct of the public agent and thus be facilitators in the realization of this principle. The specific objectives unfold in: a) Carry out a theoretical study about the constitutional principle of administrative morality; b) To survey and analyze the main legal legislation that regulates the ethical behavior of the federal public servant; and c) Investigate the applicability of the principle of administrative morality within UFRN. About the method, the research is classified as descriptive, with regard to the intended objectives. Regarding the technical procedures used for data collection, it is characterized as bibliographic and documentary research, making use of indirect documentation as a research technique. With the development of the study and the elaboration of general principles of behavior, it is expected to contribute to making the constitutional principle of administrative morality effective within UFRN, mainly through the prevention of misconduct and, consequently, infractions by the public federal server.

2019
Thèses
1
  • ELOISA HELENA FONSECA DANTAS
  • HUMAN RESOURCES QUALIFICATION FOR RESEARCH: EVALUATION OF THE IMPACT OF THE SCIENTIFIC INITIATION SCHOLARSHIP INSTITUTIONAL PROGRAM ON THE UFRN POST-GRADUATION PROGRAM

  • Leader : CINARA MARIA LEITE NAHRA
  • MEMBRES DE LA BANQUE :
  • CINARA MARIA LEITE NAHRA
  • PATRICIA BORBA VILAR GUIMARAES
  • RUBENS MARIBONDO DO NASCIMENTO
  • MARIA JOSE DA CONCEICAO SOUZA VIDAL
  • Data: 19 févr. 2019


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  • Human Resources qualification for scientific research is fundamental so a country is able to reach appropriate levels of social development. As such, public programs to promote qualification of researchers ought to be continuously refined with the objective to true effectiveness. This paper aims at evaluating the impact of the Scholarship Institutional Program for Scientific Initiation from the Brazilian National Research Council (CNPq) at the Federal University of Rio Grande do Norte (UFRN), on what it relates to the referral of graduates from scientific initiation to the post-graduation stricto sensu program and on the average time spent to acquire the title. Initially, it took place a historic analysis over the institutionalization of research in Brazil, with focus on the production of scientific knowledge produced in the Universities and on the role of CNPq in conducting the national policy for scientific initiation and the National Education Plan as a guide of the efforts to promote scientific education with the purpose to improve post-graduation courses. It also took place a description of the IC programs model of UFRN. The study adopted a demographic methodologic perspective by analyzing the profile of graduates from PIBIC at UFRN, and their participation in the post-graduation also by comparing the average time the graduates took to obtain the title against those students who were not graduates. The seized data were examined with aim at identifying similarities that demonstrated the impact of scientific initiation in the continuity of the graduates’ academic careers; also, it revealed aspects that may be improved to uncover potential spots within the program results. The study revealed a tendency of students that develop IC to get a post-graduation title at a younger age than other students.

2
  • IZABEL CRISTINA NEVES CAMARA
  • PROPOSAL FOR THE PREPARATION OF PROCESS INDICATORS AS A TOOL FOR AUXILIARY MONITORING AND CONTROL: STUDY IN A PROCESS OF ACTIVATION OF ACADEMIC PROJECTS IN A FEDERAL INSTITUTION OF HIGHER EDUCATION

  • Leader : JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MEMBRES DE LA BANQUE :
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • ANDRE MORAIS GURGEL
  • MILER FRANCO D ANJOUR
  • Data: 25 févr. 2019


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  • Improving management by measuring process performance in public management, as well as providing information that helps in planning and controlling processes, also enables monitoring and control of strategic objectives and targets. The present research aims to assist in the control of the activation process of academic projects at the Federal University of Rio Grande do Norte, based on a process approach, through the elaboration of process indicators. To do so, it was decided as a research strategy for a case study, where several methods and sources of research were explored in order to identify, describe, and explain which process indicators should be used in process control and monitoring. For data collection, the documentary analysis was used as a collection tool to characterize and understand the work process, to identify what should be metrified and to verify the perception that the clients have about the process; as well as the technique of data collection through interviews aiming to validate the parameters for the measurement of the indicators. In the data analysis, the analytical content method was used to read and interpret the data collected through three stages: pre-analysis, material exploration and data interpretation. The present research resulted in the elaboration of four main indicators with the respective operationalization for each indicator: Indicator of customer satisfaction, Process time indicator, Rework indicator and Indicator of improvement in process processing. It is hoped that the proposed indicators, together with their operation, will assist in the control and monitoring of the activation process of academic projects aiming, therefore, to contribute to continuous improvement of the process.

3
  • EDJANE CORTEZ DA CRUZ
  • DEVELOPMENT OF A FRAMEWORK FOR THE PUBLIC PROCUREMENT PLANNING: STUDY IN A FEDERAL UNIVERSITY

  • Leader : ANDRE MORAIS GURGEL
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • BRUNO CAMPELO MEDEIROS
  • Data: 25 févr. 2019


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  • Public procurement include the contracting of goods and services performed according to specific legislation, aiming to provide institutions with support for their end-activities performance. In addition to materializing public policies, they promote economic and sustainable development, a reflection of the purchasing power of the State. Although planning is essential, since failures occurred at this stage may impact the entire bidding process, it is not very widespread in the Brazilian public administration (SANTANA 2015b, MARTINS, 2017, FENILI, 2018). In response to this fragility, senior management has taken successive steps to assess the level of management and governance of procurement; according to the publication of normative instructions, whose purpose is to instrumentalize and guide procedures. Among them, the obligation, by federal agencies, to prepare the Annual Procurement Plan. As these standards require the adequacy of institutional processes, project management is a tool to reach the strategic objectives (VERAS, 2016; CARVALHO; RABECHINI JR, 2017; PMI, 2017), due to its dynamism, especially with the adoption of agile and visual methods. In this context, the objective of the research is to develop a framework, aligned with project management methodologies and normative instructions, for the public procurement planning in federal universities. For this, documentary research made it possible to identify the normative allusive to procurement planning, as well as its recommendations. The same technique was used to establish the connection between the planning stages and the project life cycle, which served to support the framework, which conceives contracting planning as a project, under legal and theoretical aspects. The structure was then applied and validated by a procurement planning team, through participant observation and workshop techniques. The results indicate that the systematized methodology of the framework, which uses visual tools such as Canvas and Trello, and time determined for each task (sprint), made the team communication more dynamic and contributed to the completion of the deliveries, planned scope. Although they had interacted in all activities, the short time to accomplish the tasks, as well as the difficulty in reconciling the assignments of the project with other administrative functions, appeared as negative points. Once the appropriate adjustments have been made, it is expected that the framework can contribute to literature, besides being applied in a higher education institutions and other organizational arrangements.

4
  • KEILA DARLINE SOUZA PEREIRA
  • MANAGEMENT OF PUBLIC WORKS WITH THE USE OF PANEL OF INDICATORS
  • Leader : ANDRE MORAIS GURGEL
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • BRUNO CAMPELO MEDEIROS
  • Data: 25 févr. 2019


  • Afficher le Résumé
  • In public administration, construction has specific characteristics that distinguish them from private construction. Constructions and reforms are susceptible to several problems, in public administration, the supervisor is the person responsible of managing all matters relative to the construction. Performance management tools are available to companies in any industry and enable monitoring and control of activities as well as support in the decision-making process. Therefore, objectifying to assist construction management in a IFES, this research seeks to develop a model that will make possible to follow and evaluate constructions performance, using panels of indicators. The analysis has a qualitative approach with a case study investigation. The data collection will be made through open interview with some Construction Sector employees; internal documents analysis and participating observation. As a result, a control panel was developed based on indicators used by the construction sector and adapted to the reality of public administration. It is expected that the proposed model will help in the planning and management of the activities of the works council, contributing to an improvement in the performance of the activities.

5
  • KAREN AGUIAR BEZERRA
  • PROPOSAL FOR THE IMPLEMENTATION OF A MONITORING AND CONTROL TECHNIQUE FOR INSTITUTIONAL PROJECTS OF RESEARCH INFRASTRUCTURE IN AN IFES

  • Leader : JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • BRUNO CAMPELO MEDEIROS
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MANOEL VERAS DE SOUSA NETO
  • Data: 26 févr. 2019


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  • The constant search for the values of efficiency and quality in the provision of public services is a reality today. The Project Management area is recognized as one of the ways to help the organization achieve its strategic objectives and has proved effective in achieving the desired results within the deadline and budget defined by the organization. Several methodologies are emerging to improve the technique of project management, among them, visual tools based on a single schematic or canvas known as canvas. In this perspective, this work proposes the use of a visual technique based on canvas - Life Cycle Canvas - to solve a gap regarding the use of Project Management practices in an IFES. The study suggests collaborating to reduce this gap by answering the following question: How can a project management methodology contribute to better monitoring and control in the management of research infrastructure projects in a Federal Institution of Higher Education (IFES)? To answer the question, an inductive research was used as to its methodological approach, descriptive as to its purposes and qualitative as to its nature. The results show that the monitoring and control of projects are essential for the success of the subprojects commanded by the research infrastructure sector of the research institution, since the perception of the interviewees, corroborated by the data, is that there are several events that may hinder the execution of the subprojects. Thus, it was concluded that the use of project management practices, among them the Life Cycle Canvas, is essential for the good management of the projects mentioned. For all this, it is recommended to use project management practices as a way to reduce risks and ensure the long-term viability of the process.

6
  • ANDERSON KLEYTON DE OLIVEIRA AMORIM
  • PUBLIC GOVERNANCE OF ACADEMIC CONTRACTS IN UFRN: DIAGNOSIS AND PROPOSAL OF IMPROVEMENT WITH A FOCUS ON INTERNAL CONTROL MECHANISMS

  • Leader : JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MEMBRES DE LA BANQUE :
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • MILER FRANCO D ANJOUR
  • Data: 28 févr. 2019


  • Afficher le Résumé
  • The research has as its theme the applied public governance in the context of the macroprocess of management of academic contracts at the Federal University of Rio Grande do Norte (UFRN). Considering the conclusions of previous studies in UFRN, from MEDEIROS (2014), SILVA (2015) and LIMA (2017), it is assumed that the practices of public governance and contract management in UFRN are incipient, and the institution may be exposed management weaknesses and risks not adequately addressed. The focus on the problematization resulted in a research cut whose overall objective is to propose improvements to improve internal control mechanisms in the public governance of academic contracts signed between UFRN and its Support Foundation (FUNPEC). For this, the mapping of the macroprocess and the identification of the existing control mechanisms were carried out. With these elements, subsidies were found to propose the necessary improvements and improvements. The method that inspired the present study was the research-action approach, in the technical-political modality and the research classifies itself as applied nature; approach to the problem, as qualitative; as to the objectives, as descriptive; and as for the technical procedures, it is presented as a case study. The use of the Bizagi software for mapping the macroprocess and a semi-structured interview script applied with the tactical managers of the macroprocess are the composite of research materials and instruments. As a result, there were 4 (four) suprocesses and a total of 62 (sixty two) control mechanisms were identified, 13 (thirteen) in the planning subprocess, 15 (fifteen) in the execution subprocess, 11 (eleven) in the subprocess of change of contract and 23 (twenty-three) in the subprocess of accountability. In addition, these control mechanisms were classified into three categories: bureaucratic, managerial and risk-based. Prevalence of bureaucratic controls was detected, with a significant presence of managerial controls and those based on risk. After the diagnosis, finally, a work plan was prepared for UFRN and FUNPEC in order to reduce bureaucratic controls, giving priority to management controls and risk-based controls, in order to advance the stage governance to the advanced level, bringing the management of the principles and good practices of public governance closer together, with a set of controls focused on the purpose of the process, based on risk management, monitoring of performance and incorporate of value.

7
  • FELIPE DE MELO GOMES
  • Meaningfulness of Work at UFRN: diagnosis of the civil servants of the library counter of the Zila Mamede Central Library

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • PATRICIA BORBA VILAR GUIMARAES
  • LAIS KARLA DA SILVA BARRETO
  • Data: 28 févr. 2019


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  • After the year 2002, with the governmental changes throughout the country, Brazilian federal public institutions faced the modernization of its workforce and institutional practices, as well as institutions from the private sector. This new reality brought the informatization of its services and more efficiency. But, it has also faced the growth of precarious work and the loss of meaningfulness of work in some institutions. In this scenario, this work had the objective of identifying the meaningfulness of work for civil servants of Federal University of Rio Grande do Norte's library counter. To achieve that goal, a field research was done with the use of an semi-structured interview, based on the theoretical approach of authors like Antunes (2008) and Sennett (2009), and more contemporary authors like Bendassoli (2014). After the field research, the material was analyzed with the use of the Discourse Analysis method (AGUIAR; OZELLA, 2006) thought the technique of systematization of the information, technique that was already applied boy Pereira (2014). The content of the analysis was divided in four nuclei of information: 1. Meaningfulness of work: the views of the interviewed about work and meaningfulness of work; 2. The importance of work and the institution in the life of the interviewed; 3. The work on the institution initially as something transitory; 4. The importance of emotional bonding at work. This systematized information was discussed with another contemporary research about meaningfulness of work among brazilian civil servants, as the work done by Coutinho, Diogo and Joaquim (2008), Nascimento and Oliveira (2013) and Souza and Moulin (2014). We came to the conclusion that like other works about meaningfulness of work among Brazilian civil servants, the workers see their jobs as a mean to obtain their livelihood and financial gain. In the speech of the interviewed, the fact that their jobs is different from their superior degree makes them not fully satisfied with it, but the team work and the bonding make the work environment a pleasant place.

8
  • FABIO HENRIQUE DE MORAIS BARRETO
  • HARMONIES AND DISSONANCES IN THE MANAGEMENT OF CURRICULAR INTERNSHIPS

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • MARIA DAS VITORIAS VIEIRA ALMEIDA DE SA
  • LAIS KARLA DA SILVA BARRETO
  • Data: 2 avr. 2019


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  • The curricular internship law (Law nº 11.788, 2008), sanctioned in September 25th, 2008, It came as a regulation for this powerful learning academic activity to this country’s students. This norm determines proceedings and competences, besides having inside It the worry with the students protection that, within the practice activity execution’s moment, are presented to the work’s challenges. Worried about the law enforcement, in 2010, the Rio Grande do Norte Federal University - UFRN, has promoted a software development - hosted in the academic activity integrated management system - that composes a specific module to manage the curricular internship activities for the university, allowing the procedure and documents unification for all Its 116 undergraduate programs, at the same time It gives out real time data reports. A few years after the management module release, It comes up as this study’s goal the challenge to investigate Its usage. Thus, this study proposed to perform a diagnostic, trying to discover possibilities of difficulties or facilities, and also the improvements necessity at the internship management system mentioned before. To accomplish this goal, 111 data reports about UFRN Undergraduate Programs Coordination visits that were made by the Internships Coordinating were analyzed, for an equal number of visits made, whether in face-to-face or distance undergraduate learning, from April 3, 2017 to April 16, 2018, between the first and the second year after the module deployment. The results found by the study indicated that the Humanistic and Biomedical areas programs were those ones that had more doubts related to the curricular internship law and the internship system usage, the Biomedical area programs were those that most complained and those that most suggested modifications for the module improvement, the Humanistic area programs were those that most presented resistance to the module usage and the regulation. Also in those programs were detected more communication problems between the Programs Coordination and the students, law understanding or proceedings and the internship management system usage, while the Technological area programs presented more facilities at the system usage. The study suggests special attention about the internship and program coordinators replacements and turnover. Another interesting finding is the contribution that the academic advisor can give about the mandatory curricular internship effectiveness. This study comes to a presentation of a e-book about the internship central module usage under the related law, aiming to aid Its public and all the university community.

9
  • RAFAEL AUGUSTO SORDI CAMPOS
  • All that is liquid melts into pixels: creative processes of EDUFRN editorial design

  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • SEBASTIAN FAUSTINO PEREIRA
  • ELIZABETH ROMANI
  • MARIA DA CONCEICAO XAVIER DE ALMEIDA
  • ANTÔNIO ROBERTO FAUSTINO DA COSTA
  • Data: 26 avr. 2019


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  • The study aims to reflect on the creative processes of the editorial design sector at the university press of UFRN. In this research, we discuss the static and solid scenario of the emergence of university presses in Brazil, in contrast to the fluid and complex scenario in which university presses find themselves today. In this context, we analyze creativity in the design processes according to a systemic view of the phenomenon and use the flow theory to understand the organizational behavior of the people involved in the design process in a creative ecosystem. In methodological terms, we work with a qualitative research, with the purpose of analyzing the subjective experiences of the professionals involved with creative processes in the university press, aiming at the reflection on the necessary conditions for a work environment to be conducive to creativity. Among the instruments applied in this research we have a semi-structured interview and the participant observation of the author.

10
  • EMANUEL LINS GALVAO DE ALBUQUERQUE BASTOS
  • AGU OPINION GQ - 145:  AN ETHICAL AND LEGAL ANALYSIS IN INSTITUTIONAL PROCESSES OF ACCUMULATION OF PUBLIC CHARGES

  • Leader : SERGIO LUIS RIZZO DELA SAVIA
  • MEMBRES DE LA BANQUE :
  • PATRICIA BORBA VILAR GUIMARAES
  • PAULA GABRIELA MENDES LIMA
  • SERGIO LUIS RIZZO DELA SAVIA
  • YANKO MARCIUS DE ALENCAR XAVIER
  • Data: 6 mai 2019


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  • This research analyzes, ethically and legally, the rule versed in AGU Opinion GQ - 145, which restricts the workload performed by the server, in a situation of accumulation of public positions, to the limit of sixty hours a week. To this end, it brings introductory considerations about the hypotheses of accumulation of positions in the Federal Constitution. Later, he studies public service ethics and John Rawls' theory of justice, with the purpose of ascertaining whether the rule complies with the values of freedom and equality - which are also found in the body of the Federal Constitution. Next, it examines the applicability of the constitutional norm of accrual of positions and the understanding adopted by the Superior Courts of the country on the subject, with a view to verify the constitutionality of the rule disposed in the Opinion of the AGU. The subjects are analyzed from the perspective of the processes of accumulation of positions of a Federal Institution of Higher Education, reason why the Study proposes, ally, a change of understanding, through the making of a Letter of Recommendation to the Ministry of Economy.

11
  • GIBSON DO CARMO FEITOSA
  • PROPOSAL OF A FRAMEWORK TO SUPPORT THE ALIGNMENT OF THE PROCESSES OF AN ACADEMIC MASTER'S PROGRAM WITH THE OBJECTIVES OF CAPES

  • Leader : JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MEMBRES DE LA BANQUE :
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • ANDRE MORAIS GURGEL
  • PATRICIA BORBA VILAR GUIMARAES
  • MILER FRANCO D ANJOUR
  • Data: 9 mai 2019


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  • Periodically the stricto sensu postgraduate programs in Brazil are submitted to the evaluation of the Coordination of Improvement of Higher Education Staff - CAPES, based on pre-defined goals. This evaluation results in a score for each program that can be decisive for the course permanence. In this context, the objective of this research is to present a framework, based on the life cycle of the Business Process Management (BPM) approach and other theoretical models, in order to support the objectives established by CAPES. For that, a bibliographical research and a field research were used. As a research strategy, a case study was developed applied to the process of academic control of the students in a master's degree course at the Federal University of Rio Grande do Norte - UFRN. The Data Collecting was done based on documentary research and interviews. For the treatment of the qualitative data generated, a technique of content analysis was applied, involving the phases of preanalysis, material exploration and interpretation. The first stage of the developed framework corresponds to the planning phase of the BPM life cycle and made it possible to understand the context of the selected postgraduate course, as well as contributing to the identification of the critical objectives of the CAPES evaluation. With the results of the planning stage, it was possible to select the process of academic control of the students to be the object of investigation of ways to align with the objectives of CAPES. The second stage of the proposed framework is based on the phases of process analysis and design of the BPM life cycle. In the analysis phase, were carried out both the mapping and identification of the problems. In turn, a design phase assisted in the identification of the means intended for alignment with the CAPES objectives, when proposing a new version for process. Thus, four management mechanisms were suggested for monitoring and control. The third stage of the framework relates to the phases of implementation and monitoring of the BPM life cycle and did propose the realization of an action plan. The research also resulted in a prototype system, as a result of the experience of all stages of the framework. This prototype was characterized as a support tool in the elaboration of the action plan, contributing to the operationalization of what was proposed in the framework stages. Given the results achieved, the research demonstrated the feasibility of adopting a process approach to generate means of meeting objectives that are considered strategic in the context of an academic master's degree from UFRN.

12
  • CAMILA TEIXEIRA RIBEIRO SANTANA
  • THE SUCCESSION OF THE ACADEMIC DEPARTMENT HEADS IN INSTITUTIONAL DEVELOPMENT PROCESSES IN A FEDERAL UNIVERSITY

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • SEBASTIAN FAUSTINO PEREIRA
  • ANTONIO ALVES FILHO
  • ANTONIO MANOEL ELIBIO JUNIOR
  • Data: 13 juin 2019


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  • Faced with a scenario of challenges and constant changes in which the IFES are inserted, as well as the inherent needs to improve management practices, linked to the processes that involve institutional development, there is a need to study the succession and their interference in the Institutional Development Process of the Federal University of Rio Grande do Norte. Thus, the objective of this study is to analyze how the succession of the Departments of Academic Departments interferes in the Institutional Development Processes of the Federal University of Rio Grande do Norte. In this context, a descriptive research was carried out, using the mixed method, of a quantitative and qualitative nature, as subtype the same one develops in the form of a case study, examining the phenomenon within a specific organization. The research to be applied presents itself as a quantitative analysis, since the results are taken as if they constituted a real picture of the entire population targeted by the research and qualitative of the researched phenomenon, since the Content Analysis technique was performed. Data collection was carried out by means of an online questionnaire applied to the universe of 76 (seventy six) Chiefs of Academic Departments, linked to the Academic Centers of UFRN, as well as Content Analysis, in view of the expressive number of return to the question the questionnaire. As a result of the data collection, it was observed the importance of the UFRN in working the succession of heads of academic departments in a more homogeneous way, in order to establish specific procedures for this process. In addition, it was noted the importance of the description of the competencies expected for the Heads of Departments, in line with the activities of assignments of the heads, as well as the survey of the main demands encountered by the Chiefs upon admission to the position. In addition, a Manual of Succession was created with Administrative Procedures for the Departments of Academic Departments of UFRN associated to the Institutional Development Processes, with the purpose of presenting the main procedures to be adopted by a department head in the processes of institutional development. Finally, some suggestions were presented to UFRN regarding the improvement in the process of succession of the Departments' Departments in the institution as a whole. The secondary data were collected in the documents provided by the research institution.

13
  • MARCELO DANTAS CAVALCANTI
  • INFORM TO INTEGRATE: the development of an application model for the integration of students in a higher education institution

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • JOSE GUILHERME DA SILVA SANTA ROSA
  • VILMA MARIA VILLAROUCO SANTOS
  • Data: 19 juin 2019


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  • The process by which the student recognizes the academic environment in an institution of higher education, as well as integrates with the university community, is fundamental for its permanence and good academic performance. Teaching Institutions, once immersed in a broadly digitally embedded society, seek innovative mechanisms that provide improvements in the user experience. In this context, the following research problem emerges: How to develop an application that helps students integrate into the academic community? The present study aims to propose an application model of institutional integration for undergraduate students of the Federal University of Rio Grande do Norte - UFRN. In this sense, the Design Thinking approach was used to achieve the project stages. The first step of the research consists of immersion in the research problem, resulting in the collection of data through documentary research, direct observation, questionnaire application and cooperative evaluation of an application prototype with a sample of undergraduate students from UFRN. For documentary research, the sites, systems and documents that existed at the university were explored, which enabled a wide view of the sectors and services existing in the institution. In parallel, two types of questionnaires were applied, the first one aimed at the incoming students and the second one for the finalists in the period of the research. Data from the Institution's Superintendence of Informatics - SINFO, show that, during the requested period, there were 5.358 incoming students and 1.194 likely finalists in 2019.1, who received electronic questionnaires with closed questions in their e-mails, using the scale of Likert. The second stage occurs with the creation of personas that synthesize the profiles of strategically identified students, helping in the achievement of the later stages. The third stage, the ideation, uses techniques of brainstorming, construction of a menu of ideas and validation of the same through a matrix of positioning, providing notes of solutions to the problems identified previously. The fourth and last step presents an application prototype developed in Adobe XD software, through the use of benchmarking and cooperative evaluation, which aims to obtain feedback from users identified with the people, from the preliminary prototype presented, collecting data used to improve the preliminary prototype of the application. Fifty graduate students, identified with the people created in the second stage of the research, participated in the cooperative evaluation of the prototype, which contributed directly and indirectly to the improvement of the preliminary prototype and the production of the content designed in the final version of the application prototype.

14
  • ROMOALDO MARROQUE TORRES
  • PRONATEC: Socioeconomic Impacts on students graduating from technical courses at the Jundiaí Agricultural School - EAJ / UFRN

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • GERDA LUCIA PINHEIRO CAMELO
  • Data: 21 juin 2019


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  • This work is located in the Research Line of "Policy and Institutional Management" of the Post-Graduate Program in Management of Institutional Processes of the Federal University of Rio Grande do Norte. In analyzing the National Program of Access to Technical Education and Employment (PRONATEC), it focuses on the problem: "What are the effective impacts of PRONATEC on the life and insertion of young people in the labor market?" PRONATEC public school run by the Agricultural School of Jundiaí (EAJ), in the years 2013 to 2015 related to the results in the professional and social life of its graduates of technical courses. Specific objectives are: Identify the profile of young graduates of PRONATEC courses; To verify if the graduates of PRONATEC were able to enter the labor market; Analyze possible changes in the income of the graduates. As a theoretical reference, the principles of Public Administration were addressed with an emphasis on the principle of efficiency. Soon after, the history of Professional Education in Brazil was recalled and some of the Public Policies implemented in the last years. From this the work describes the creation of PRONATEC and its implantation in a Federal Teaching Institution. For the development of the research, the bibliographic survey, documentary analysis and field research were used as methodological procedures. It is therefore considered part of the bibliographic research legal documents, such as legislation, documents of the MEC and the EAJ / UFRN. In addition, documents and institutional legislation regarding PRONATEC were used. The phenomenon was analyzed quantitatively by analyzing 2223 enrollment records of young graduates from 62 classes of 22 PRONATEC technical courses of the institution in 29 cities of Rio Grande do Norte. Of these, 946 completed the course. Personal data of the graduates were extracted from the enrollment forms. After that, an online questionnaire was prepared and sent to them. Of the 2223 graduates surveyed, 127 responses were obtained, mostly from the final students. Among the conclusions, it was verified that the young people seek in the course of PRONATEC a possibility of rapid insertion in the labor market and the necessity of the creation of a mechanism of connection between graduates and companies of their area of performance. In view of this situation, in addition to the preparation of this diagnosis and the proposal for operational improvements through a service letter, it is also suggested to implement the "Portal of Expatriates" in SIGAA/UFRN, as in SIGAA/IFPA.

15
  • PATRICIA COLONA LARANJA
  • Analysis of the organizational structure adopted in the Unified Coordination of the Undergraduate Courses of CB

  • Leader : ADRIANA CARLA SILVA DE OLIVEIRA
  • MEMBRES DE LA BANQUE :
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • PATRICIA BORBA VILAR GUIMARAES
  • EDILENE MARIA DA SILVA
  • Data: 18 juil. 2019


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  • The organizational structure affects the entire development of an organization, being an important tool to guide and provide resources regarding the improvements in the organizations efficiency. In this way, a case study based on the characteristics of the organizational structure adopted in the Unified Coordination of the Undergraduate Courses of the Biosciences Center of UFRN is presented. In this sector a coordination of five graduation courses was unified, creating a General Secretary of the CB's Undergraduate Courses. Thus, a study from the point of view of innovation and efficiency was developed, by surveying the characteristics of the organizational structure, identifying the adequacy of this structure to the requirements necessary for an innovation model, observing the functionality and efficiency of the processes performed and the advantages and disadvantages of the unified structure, with the objective of analyzing the organizational structure adopted in the Unified Coordination of the Undergraduate Courses of the CB, under the perspective of being an organizational innovation process, since organizational innovation refers to the implementation of new methods such as changes in service practices, in the organization of the workplace, or in the organization's internal and external relations, with a view to improving performance. A case study was carried out, with extensive descriptive research and a bibliographical survey on the subjects included in the study, followed by documentary research. At the end, it was possible to conclude that the unified organizational structure is a process of innovation with satisfactory impacts in terms of its efficiency and qualities and an instructional route was proposed of the main adaptations necessary to allow the reapplication of the organizational structure model adopted in the Coordination of CB.

16
  • KATIA REJANE DA SILVA
  • SITUATIONAL DIAGNOSIS: the look at the informational behavior of the users of the bioscience center sector library

  • Leader : ADRIANA CARLA SILVA DE OLIVEIRA
  • MEMBRES DE LA BANQUE :
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • PATRICIA BORBA VILAR GUIMARAES
  • EDILENE MARIA DA SILVA
  • Data: 18 juil. 2019


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  • The technological advance contributed positively to the social and cultural development of society, causing changes in services, products and information systems, directly reflecting the way the libraries operate. Thus, this study presents the concept, historical evolution, characteristics and challenges of libraries from antiquity to contemporaneity. It emphasizes the university library, its function and the management model, as well as its relation with the university with respect to support to teaching, research and extension activities. Considering that the user is the central element of the library, the paper discusses the change of terminology from user study to informational behavior and the importance of user participation in the decision making process. In this perspective, the study aims to perform a research to identify the needs of users of the Sectoral Library of the Center of Biosciences of the Federal University of Rio Grande do Norte regarding infrastructure, information sources and services. To achieve the research will be done a bibliographical survey with the subject in question and a field survey. The target audience of the research will be undergraduate and graduate students of the UFRN Bioscience Center and will be used as research instrument, questionnaires containing open and closed questions. The analysis of the data will be made through the technique of descriptive statistics presented in the form of graphs.

17
  • WILSON FERNANDES DE ARAUJO FILHO
  • Proposed service letter for the UFRN Bookstore

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • MARCELO RIQUE CARICIO
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • PATRICIA BORBA VILAR GUIMARAES
  • EDILENE MARIA DA SILVA
  • Data: 18 juil. 2019


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  • The work consists of a service letter for the UFRN Bookstore. Part of a reflection on the management model of a university publishing house in an editorial market for university books. It reports on the events related to a conceptual and operational change of UFRN's bookstore and proposes solutions for distribution and sale of books that aim to generate synergy between institutional interests, the expectations of the academic community and society.

18
  • DANUZIA PINTO DA SILVA
  • DROPOUT IN HIGHER EDUCATION: A COMPARATIVE STUDY BETWEEN THE BACHELORS OF INFORMATION TECHNOLOGY AND SCIENCE AND TECHNOLOGY

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • PATRICIA BORBA VILAR GUIMARAES
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • CYNARA CARVALHO DE ABREU
  • EDILENE MARIA DA SILVA
  • Data: 18 juil. 2019


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  • The evasion in higher education has been the subject of many discussions in the academic circles leading many researchers to engage in this thematic. This work proposes to conduct a comparative study of evasion in the Bachelor's Degree in Information Technology (BTI) and Sciences and Technology (BCeT) of the Federal University of Rio Grande do Norte, diagnosing possible causes of evasion, as well as permanence, completion and withdrawal) of these bachelors. The evasion defined in the study was the same as that of the INEP (2017), that is, evasion is the early exit, before the conclusion of the year, series or cycle, by withdrawal (regardless of motive), thus representing a termination condition of failure in in relation to the objective of promoting the student to a condition superior to that of admission, with respect to the expansion of knowledge, cognitive development, skills and competences aimed at the respective level of education. Obviously, the interruption of the program as a result of the student's death can not be attributed to failure, since, in general, it is a fortuitous event and one can not presume an intentionality of the individual in interrupting the course, ceasing it or inability of the individual to keep up with the educational program. Higher Education Institutions must submit to quality control, which is a right of society. College dropout is considered a multifaceted phenomenon that puts university education in check. Law No. 9,394 / 1996, REUNI and SiSU have brought about substantial changes in the organization and management of educational services. It is expected that, with this study, it will be possible to produce knowledge that will support the decision-making of the managers and the well-being of the students who will enter the University investigated.
19
  • KATIA MARIA BEZERRA DA SILVA
  • KNOWING FOR (SUGGESTING) MANAGING: WASTE RELATED TO SUSTAINABILITY PRACTICES IN THE UNIVERSITY RESTAURANT

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • PATRICIA BORBA VILAR GUIMARAES
  • CARLOS DAVID CEQUEIRA FEITOR
  • DINARA LESLYE MACEDO E SILVA CALAZANS
  • VICTOR RAFAEL FERNANDES ALVES
  • Data: 19 juil. 2019


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  • The university restaurants are Food and Nutrition Services aimed at providing healthy meals from a nutritional and hygienic-sanitary point of view, as well as stimulating the development of sustainable practices through the concern for the preservation of the environment. So, we tried to answer: do the practices currently adopted follow sustainable measures that promote the reduction of waste? To answer this question, the research had as objective to analyze wastes for consumables, electric energy, water and selective collection, in line with the Sustainable Logistics Plan of UFRN (PLS-UFRN). It is therefore a quantitative, descriptive and case study in which solid wastes, separately in organic and inorganic, were quantified according to the classification of the selective collection. As well as indicators of waste, through the index of rest-ingestion, correction factor, energy and water consumption, in addition to analysis of documents and internal records. The data were collected for 31 days in the period from 10/31 to 11/30/2018. For the quantitative analysis of the data, we used Microsoft Excel® spreadsheets and the descriptive statistical treatment. In order to evaluate the impacts and suggestion of actions, the feasibility of the unit studied together with the other units involved in the Institution's environmental policies was considered. As a result of the research, the amount of organic and inorganic wastes of 14,187.73 kg (90.73%) and 1,450.10 kg (9.27%), respectively, was identified. The sectors that presented the greatest generation of organic waste were the washing of pans (from leftovers and distribution lines) and cups of dishes (resulting from the remains and inedible parts despised by users). For the remainder / wastage index was considered in the majority of weeks as good, water consumption was 10.51 liters and energy of 0.60 kWh per meal. Based on the results, a sustainable management plan aligned with the PLS / UFRN was developed for the topics covered. The results are expected to contribute to the management of collective food services in reducing waste and process costs, as well as to minimize environmental impacts. In addition to the pragmatic contribution to other studies in the area of institutional nutrition, aligned with the realities arising from sustainability in favor of environmental preservation.

20
  • WALKER ALVES DA COSTA E SILVA
  • Context of work and accidents in service within a school maternity  

     

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • ALDA KAROLINE LIMA DA SILVA
  • ANUSKA IRENE DE ALENCAR
  • DENISE PEREIRA DO REGO
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 25 juil. 2019


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  • The work context, as a material, organizational and social site in which individual and collective mediation activities and strategies used in the interaction with the work reality are operated, exerts a great influence on the workers. The hospital environment is a consensual space with a risk to health and safety, mainly due to aspects such as the form of organization, the working conditions and the socio-professional relations that are established in it. The present study aims to investigate accidents in service based on an analysis of the context in which the work activities of the employees of the Maternidade Escola Januário Cicco, a school hospital linked to the Federal University of Rio Grande do Norte, occur. The descriptive research will use as a methodological strategy the case study and as instruments of data collection the documentary analysis, the systematic observation and the questionnaire. It is hoped that the results can collaborate in the management of the MEJC, subsidizing actions that promote welfare and savings of public expenditures with absenteeism due to work accidents and aggravates the health of the worker.

21
  • FRANCISCO OZAMIR DANTAS DA SILVA
  • ANALYSIS OF THE INEAGRO CABUGI INCUBATION PROCESS: a case study from the perspective of the main actors involved

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • MARCELO RIQUE CARICIO
  • CARLOS DAVID CEQUEIRA FEITOR
  • PATRICIA BORBA VILAR GUIMARAES
  • GERDA LUCIA PINHEIRO CAMELO
  • Data: 29 juil. 2019


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  • In recent years, in Brazil and in the world, many environments have managed to leverage innovation and technological development in nascent companies. Among them, we highlight the incubators of companies, which support the birth and development of innovative projects through the provision of physical, administrative and specialized infrastructure. In this scenario, aiming at a better and more comprehensive understanding of the incubation process, its characteristics and its potential to strengthen and support the incubated enterprises, is that this study was developed with the purpose of analyzing the management of a Technology Based Incubator, focusing on the incubation process of startups in the INEAGRO CABUGI Incubator, located at UFERSA - Campus Angicos, during the last seven years. Therefore, as a general objective, this research intends, with specific instruments, to investigate and analyze the dynamics of the incubation process present in INEAGRO's management processes. With regard to the specific objectives, we sought to: identify the reasons that led the entrepreneurs to seek support through the Incubator; collect data on the factors that contributed to prevent incubated projects from achieving their objectives; and the search of means to investigate the discontinued projects, trying to identify the causes that may have motivated the closure of the same. For this purpose, in order to meet the proposed objectives, a qualitative, exploratory and descriptive research was chosen, and the methodology used was the content analysis, aimed at the case study, based on information contained in questionnaires (semi-structured ), answered by current and former INEAGRO incubators, and interviews with managers (current and former) of the incubator; as well as of the current managers of other incubators in the State of the RN. At the end of this study, the intention is to understand some atypical situations, and to answer questions such as: why INEAGRO, in a period without the support of the CERNE management model, was relatively successful in its incubation process, with some companies have excelled in the market, while, after the implementation of this tool to their managerial processes, the enterprises worked, did not achieve any prospect of achieving results and sustainability in the market?

22
  • JOSE ISAK DE OLIVEIRA FONTES
  • Manual of the Cost Information System for the Federal University of the Rio Grande do Norte

  • Leader : ANDRE MORAIS GURGEL
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • ANAILSON MARCIO GOMES
  • RENATO HENRIQUE GURGEL MOTA
  • Data: 31 juil. 2019


  • Afficher le Résumé
  • The use of a Cost Information System by the Federal Institute of Superior Education collaborates to the efficient use of public resources and, at the same time, answers to legal requirements related to management needs. With this purpose, the Federal University at Rio Grande do Norte – UFRN, has been working in a cost measurement methodology that generates data denoting the cost quality according to its institutional finalities. This work aims to develop an operation proposal for this Cost Information System at the UFRN, offering to users all necessary knowledge in order to its right use and operation. To reach this end, a bibliographical survey will be carried out for the theoretical framework. As for the procedures, this work is characterized as a case of study and action research, with a qualitative approach. In order to obtain and process the data, the model used by the Costs Commission will be taken as a basis and, later, the implementation project will be structured with the University's Information Technology Superintendence, where the prototype development will take place. Cost Information System of UFRN through SIPAC and with the assistance of SIAFI. From there, it will be presented the detailing of the structure of functionalities of the proposed system and will gather all the stages of execution, defining its levels of accesses to the system for each type of user. Subsequently, the manual of the costing system containing the procedures related to the activities, who executes them, when, how and where it occurs in the interface will be elaborated. This will allow to determine to what extent the prototype meets the needs of the user and the institution, as well as to suggest for its improvement.

23
  • LUANA LORENA DE SOUZA LIMA
  • THE APPLICABILITY OF SUSTAINABLE CRITERIA IN THE PUBLIC PROCUREMENTS OF A FEDERAL UNIVERSITY OF THE NORTHEAST.

  • Leader : YANKO MARCIUS DE ALENCAR XAVIER
  • MEMBRES DE LA BANQUE :
  • PATRICIA BORBA VILAR GUIMARAES
  • JOSE ORLANDO RIBEIRO ROSARIO
  • LEONARDO OLIVEIRA FREIRE
  • YANKO MARCIUS DE ALENCAR XAVIER
  • VICTOR RAFAEL FERNANDES ALVES
  • Data: 31 juil. 2019


  • Afficher le Résumé
  • Unsustainable patterns of production and consumption actually has caused several environmental imbalances. The urgency of change these standards promotes research, debates and national and international environmental agendas. In this context, the Public Administration should not move away from your duty to promote sustainable national development through Sustainable Public Procurement. In this aspect the greater responsibility are from the universities, by virtue of the fundamental role what creates in the social and professional formation of individuals, besides being a large-scale consumer, capable of promoting the offer of sustainable products and services. Based on this premise, this study proposed to perform a diagnosis in the acquisition of goods and contracting of common services of the Universidade Federal Rural do Semi-Árido/UFERSA, through the analysis of its bidding documents, in order to verify the inclusion of sustainable criteria. The survey covered the period from 2016 to 2018, and started from a methodological script created on the basis of existing normative instructions, guides and manuals of sustainable procurement. Also reviewed the institution's Sustainable Logistics Plan, verifying its goals and analyzing the results revealed in the field of Sustainable Contracting, drawing a parallel with the diagnosis of the procurement processes. Lastly, a sustainable procurement booklet was developed to help the insertion of sustainable criteria in bidding documents. The survey is applied to your purpose, being exploratory and descriptive for their objectives, presenting a qualitative approach.

24
  • WANDA ROBERTA JÁCOME ZELAYA
  • IMPLANTATION OF THE BRAZILIAN LAW OF INCLUSION: A COMPARATIVE DIAGNOSIS BETWEEN UFERSA - UNIVERSIDADE FEDERAL DO SEMIÁRIDO AND UFRN - FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE IN THE TREATMENT DESIGNATED TO CARRIERS OF SPECIAL EDUCATIONAL NEEDS
  • Leader : YANKO MARCIUS DE ALENCAR XAVIER
  • MEMBRES DE LA BANQUE :
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • LUIZ FELIPE MONTEIRO SEIXAS
  • PATRICIA BORBA VILAR GUIMARAES
  • YANKO MARCIUS DE ALENCAR XAVIER
  • Data: 23 août 2019


  • Afficher le Résumé
  • The present study is a study on the implementation of the Brazilian Inclusion Law in Higher Education Institutions. The desire to buy this right, including the right of access to higher education, is undeniable. For this purpose, a diagnosis was made at the Federal University of Rio Grande do Norte and at the Federal University of the Semi-Arid, to mitigate the deficiencies that exist in its means, action-measures, legal / normative innovations, the access and permanence of the public, including the form of reception in the institutions.

    In principle, the study of international legislation on the subject was carried out, incorporating Brazilian legislation, and finalizing with institutional legislation, through a study carried out with the CAENE / UFRN (Permanent Commission to Support Students with Special Educational Needs) and CAADIS / UFERSA As methodological methodologies, a methodology of qualitative research, through which a bibliographical survey and a non - participating observation are made. Subsequently, seek the survey of the physical structure, equipment and training of servers to host the discussion. We hope that the legal and theoretical foundations justify an investigation of the intended case study. That it proves that the Institution is spreadially public domain, be in the orientation of alunato, or in the space of the servants. And if not, that the PTE PTs have been studied in this sense, inclusive legal (through resolutions, ordinances or institutional rules).

25
  • JUSSARA MARIA CORREIA AQUINO TAVARES
  • CHANGES IN WORK CONTEXT AND ADEQUATE NURSING STATUTORY IN A UNIVERSITY HOSPITAL

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • FELLIPE COELHO LIMA
  • ALDA KAROLINE LIMA DA SILVA
  • Data: 30 sept. 2019


  • Afficher le Résumé
  • The Brazilian Company of Hospital Services - EBSERH has become a legal-institutional alternative in the provision of administrative and medical-hospital services offered by university hospitals of the federal public administration, aiming at solving pressing problems that compromised the quality of care. From its implementation, progressively, the change in the management model established a new institutional dynamic, which changed the processes, organization and working conditions, as well as the socio-professional relations, directly influencing the performance and health of the worker. Considering that extensive working hours, work overload, risk exposure and illness are part of the daily lives of most health workers who perform their activities in hospitals, this study seeks to diagnose the impact of the new form of work management on health. Nurse’s mental health from the implementation of the EBSERH. The objective of the diagnosis was to analyze the relationship between work context and illness from the perspective of statutory nurses at Onofre Lopes University Hospital - HUOL. Data were collected through documentary analysis, interviews and structured questionnaires, and were later analyzed using descriptive and inferential content analysis statistics. The results indicate that in the work context studied there is dissatisfaction among respondents who mentioned in their speeches the main causes, which are discontent with the current management, working conditions and the working environment. It can be concluded, therefore, that there are difficulties in the three dimensions of the work context, especially in the socio-professional relations, which acts decisively on the health status of HUOL's statutory nurse. With this study, it was expected to produce knowledge to support the proposition of actions aimed at promoting the health and well-being of the staff members of HUOL's nursing teams. It is suggested a review of the current management model, with attention to the problems pointed out by the participants and evidenced in the results of this research, to find the middle ground between the improvement in work contexts and the reduction of sick leave among the population investigated.

26
  • JUSSARA MARIA MEDEIROS CAMARA
  • THE INCLUSION OF DOCUMENTS IN THE ELECTRONIC PROCESS IN A PUBLIC INSTITUTION OF HIGHER EDUCATION: AN ANALYSIS OF THE OBSERVANCE OF THE LEGAL REGULATIONS IN THE PROCEDURAL CLASSIFICATION OF THE DOCUMENTS BY SERVANTS OF UFRN.

  • Leader : JOSE ORLANDO RIBEIRO ROSARIO
  • MEMBRES DE LA BANQUE :
  • JOSE ORLANDO RIBEIRO ROSARIO
  • LEONARDO OLIVEIRA FREIRE
  • LUIZ FELIPE MONTEIRO SEIXAS
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 19 déc. 2019


  • Afficher le Résumé
  • In the last years, the media has evidenced several cases that the public agents are caught committing illegal acts which undermine the constitutional principles of the public administration. These various actions demonstrate the existence of a profound ethical and moral crisis of these agents. As a consequence of these expositions, it is observed that the Public Institutions and their servants are discredited by the citizens, causing a constant questioning of their probity. In this context, to improve the image and consequently its services, the Public Administration has sought improvement mechanisms, through regulations created for this purpose. Aligned with this moment, the Federal University of Rio Grande do Norte daily seeks to adequate and comply with all legal provisions that were published and that somehow interfere with its services. Among these devices, Federal Decree Nº 8.539/15 was sanctioned, which provides for the use of the electronic means to carry out the administrative process. From the adaptation to the electronic process came the general objective of this project, which is to perform a diagnosis of the main misunderstandings regarding the classification of documents in the electronic process in light of the specific legislation and to prepare a manual. To achieve this objective, a bibliographic search, identification, and classification of the most frequent types of documents will be carried out. Besides, quantitative and qualitative research will be carried out concerning the most frequent misunderstandings, as well as all the legal norms that will serve as support for the elaboration of this manual. The results indicate that most doubts are related to the definition of what should be classified as personal information. This challenge became from the fact that the laws are sparse and unintelligent, contributing to the server's difficulty in obtaining this information quickly. Therefore the importance of the proposed product that will clearly and concisely bring the necessary information to correct documentary classification.

2018
Thèses
1
  • KALIENY DE LIMA MORENO SOUZA
  • INTERNAL COMMUNICATION OF THE HEALTH SCIENCES CENTER OF THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE
  • Leader : ADRIANO CHARLES DA SILVA CRUZ
  • MEMBRES DE LA BANQUE :
  • ADRIANO CHARLES DA SILVA CRUZ
  • LAIS KARLA DA SILVA BARRETO
  • MARIA APARECIDA RAMOS DA SILVA
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 29 janv. 2018


  • Afficher le Résumé
  • The actual society needs to communicate, and when we involve the social communication and the public sector we observe that we are involved in a constant transition, offered by the technological development. This evolution presents us with a need to study, to understand and to adapt to the new reality. This study aims to diagnose the performance of the internal communication process of the Health Sciences Center of the Federal University of Rio Grande do Norte, structuring the internal communication process; identifying routines and communicative tools used; and discerning possible communication barriers. Using the questionnaire as an instrument for data collection, for verify the variables of the server profiles and the internal communication processes, involving aspects such as: investments,  commitment, and disclosure of policies and guidelines of the institution, among other aspects. The research universe comprises 222 active servers linked to the center in October 2017, and the expected sampling for convenience or employee availability. know how occurs internal communication on the Health Sciences Center is of great relevance, for being an instrument of improvement in the area, softening problems of relationship and communication within the organization, in which it interferes, both in the interpersonal relationship of the servers as in the quality execution of its services, serving as a facilitator in public administration.

2
  • DIEGO RIBEIRO DANTAS PONTES
  • The Daily Allowances and Passages Concession System as an instrument that concretizes the principles of public administration

  • Leader : CINARA MARIA LEITE NAHRA
  • MEMBRES DE LA BANQUE :
  • CINARA MARIA LEITE NAHRA
  • LEONARDO OLIVEIRA FREIRE
  • SERGIO LUIS RIZZO DELA SAVIA
  • Data: 21 mars 2018


  • Afficher le Résumé
  • The present dissertation has, as general objective, analyze the institutional obstacles that impede the implementation of the "Daily Allowances and Passages Concession System" at the Federal University of Rio Grande do Norte, as well as the solutions for the institution to supplant them, evaluating the impacts of the intended implementation. Her specific objectives are: i) Characterize the current system of buying daily and passages by UFRN and identify her obstacles and failures; ii) Characterize the Daily Allowances and Passages Concession System (SCDP) as a tool that provides economy, efficiency, agility and compliance with ethical principles in Administration; iii) Compare the efficiency of the SCDP in relation to the current processing and execution of the mentioned processes; iv) Identify the activities related to the implementation phase of the SCDP and establish a strategic sequence for the execution of these activities, through contact with the Ministry of Planning, Budget and Management and UFRN’s IT Superintendence. The present dissertation is justified, on the one hand, by the reduction of time and costs (Economics), and, on the other, by the institution's obligation to comply with the legal dictates established by the government (Legality). Intends to create subsidies for future researches on the studied subject, because it is a subject that is so little debated, but of immeasurable importance to public institutions, which must be aware of their responsibility towards society.

3
  • THAYSE PRISCILA FRANCA FERREIRA
  • EVALUATION OF THE ROLE OF THE MANAGER AND OF THE MANAGER'S PORTAL'S INTERFACE OF UFRN'S SIGRH
  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • JOSE GUILHERME DA SILVA SANTA ROSA
  • PATRICIA BORBA VILAR GUIMARAES
  • VILMA MARIA VILLAROUCO SANTOS
  • Data: 24 avr. 2018


  • Afficher le Résumé
  • The research presents a study about the role of the Federal University of Rio Grande do Norte manager in the Integrated Planning and Human Resources Management System (SIGRH). The SIGRH is part of the Integrated Management System (SIG-UFRN) which is composed by eight systems. The SIGRH computerizes human resources procedures and consists of twenty two Modules and seven Portals. The goal of this work is to prepare a list of recommendations for the SIGRH Portal Manager, by highlighting the recognition of failures in access facility and usability, which is based on the application of the Online Questionnaire, Logging, Data Reporting, Cooperative Evaluation applied to 15 UFRN managers with  different profiles and an Interview. The study proposes innovation to the public management by focusing on thinking, acting and promoting solutions looking at the users needs and feelings, as is asserted by the approach of Design Thinking that was a support for the procedures used in this work. Problems of access facility and usability were identified from the collected data such as outsourcing of activities (use of password access by others), not cleaned layout, centralization of functionalities and lack of help on the screens (tutorials). Therefore, the final product of this research will bring significant improvements to the managers duty in the scope of personnel management at UFRN once it was planned by aiming to solve the identified problems.

4
  • ALEXANDRE HENRIQUE DE LIMA
  • FROM ACADEMIC KNOWLEDGE TO PRACTICE: RESEARCH OF THE POST-GRADUATION STAGE IN THE PUBLIC MINISTRY OF THE STATE OF RIO GRANDE DO NORTE

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • JOSE ORLANDO RIBEIRO ROSARIO
  • LEONARDO OLIVEIRA FREIRE
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 25 avr. 2018


  • Afficher le Résumé
  • Federal Law No. 11,788, dated September 25, 2008, brought several changes regarding the internship, conceptualizing it as a supervised school education act, developed in the work environment, aimed at preparing for the productive work of academics who are attending the regular education in institutions of higher education, vocational education, secondary education, special education and the final years of elementary education, in the professional modality of youth and adult education. On January 2, 2012, the Legislative Assembly of Rio Grande do Norte enacted Complementary Law No. 462, dealing with the creation of the internship program for postgraduate students, called MP Residência. In this perspective, the student is confronted with several situations, which guide the theoretical teaching and the practical development of its activities, whose main objective is learning. It is through the stage that the learner has the first experiences of life in the work and the development of activities that aim to insert the student in the professional career. This study aimed to investigate how the knowledge acquired in the academy is applied in the postgraduate stage in the Public Prosecutor's Office of the State of Rio Grande do Norte (MPRN). This was a descriptive and documental study with quantitative and qualitative stages, developed in two phases: In the first phase a documentary research was carried out to present the process of the stage in the MPRN and the mapping of the activities developed by the students of post undergraduate, through the existing reports in the institution from April / 2015 to March / 2017. In the second phase, analyzes were performed on the performance evaluation applied to postgraduate students, seeking to verify the results of the Stage Supervisors and the Resident MPs. In the data treatment, tables and graphs were used, with discussion and interpretation of the same. The results show that the MPRN internship provides the graduate student with the opportunity to improve for the job market, where the students themselves agree that the internship allows the practical application of the knowledge acquired in the academy. Regarding the result of the performance evaluations of the Resident MP, the ethical conduct criterion evaluated by the Internship Supervisor and the criteria for professional training by the student stand out. It is concluded that the postgraduate stage in MPRN extends  and improves students' level of knowledge, contributing to the effective interrelationship between theory and practice.

5
  • JOÃO FRANCISCO DE SOUZA FERREIRA
  • PROCESS MANAGEMENT MODEL TO BUDGET'S AND TECHNICAL ANALYSI'S ELABORATION OF UFRN’S CONSTRUCTIONS

  • Leader : ANDRE MORAIS GURGEL
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • BRUNO CAMPELO MEDEIROS
  • Data: 1 juin 2018


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  • The building budget is an essential step for the entire public construction bidding process. Any problem related to the budget may cause detrimental consequences during the building execution, causing damage to the Public Administration from delays until unplanned public resources expenditures. In order to mitigate some of these problems, this study intends to implement a Process Management Model to the Buildings Budget’s and Technical Analysi’s Elabotarion within the Federal University of Rio Grande do Norte’s scope, where an in-depth study of the management model existing in the COPB in order to analyze the possible problems that exist in the activities performed and, consequently, to implement a new design more suitable to the activities accomplishment related to the budget’s and the technical analysi’s elaboration of UFRN’s buildings. To do so, an Action Research was carried out in the sector involved, diagnosing the process management’s current model (As Is) and activities developed, prioritizing the processes to be studied, followed by collection of documentary data for periods between 2014 and 2017 from the performance indicator’s definition. Then, the new process management model was implemented based on the two computational tool’s development and two procedure manuals that directly act on the activities under study, as well as the new prioritized processe’s mapping. As a result, there was a substantial increase in budgets (from 35.19% to 40.35%) and RDCs (15.38% to 25.0%) when compared to previous years, in addition to the budget standardization and reduction challenge’s sheets (87.5%).

6
  • RAPHAELA VIANA DE QUEIROZ ROSAS
  • Study on the possibility of outsourcing functions of the technical servers of the Ministério Público do Estado do Rio Grande do Norte.

  • Leader : JOSE ORLANDO RIBEIRO ROSARIO
  • MEMBRES DE LA BANQUE :
  • JOSE ORLANDO RIBEIRO ROSARIO
  • PATRICIA BORBA VILAR GUIMARAES
  • LEONARDO OLIVEIRA FREIRE
  • Data: 7 juin 2018


  • Afficher le Résumé
  • The theme proposed for this study stems from old questions about the possibility of functions directly related to existente cause of a public or private organization, that is its final activities, to be entrusted to outsourced workers. With particular emphasis on the Ministério Público do Estado do Rio Grande do Norte’s reality, which, due to the quantity of demands entrusted to them, seeks on the outsourcing institute the necessary increase of its work force, it aims to demonstrate, from the related analysis of legal texts, doctrinal works and scientific works, if the novelties brought by Federal Law 13.429/2017 and Normative Instruction no. 05/2017, from Ministério do Planejamento, Desenvolvimento e Gestão, modified the prevailing understanding that it is not possible to use outsider labor force for permanent and essential activities in the Public Administration, such as those performed by the technical staff of the organization in question.

7
  • MARCELO PELICANO RIBEIRO
  •  

    SIGAA UFRN International Module:Creationoftheenvironment for theInternationalizationStrategyofthe Federal Universityof Rio Grande do Norte in theIntegrated Management System for AcademicActivities.

  • Leader : YANKO MARCIUS DE ALENCAR XAVIER
  • MEMBRES DE LA BANQUE :
  • YANKO MARCIUS DE ALENCAR XAVIER
  • PATRICIA BORBA VILAR GUIMARAES
  • LEONARDO OLIVEIRA FREIRE
  • Data: 27 juin 2018


  • Afficher le Résumé
  •  

    This work seeks to create and implement an integrated management information system usinginformation technology tools todevelop the internationalization strategy of the Federal Universityof Rio Grande do Norte, creating  mechanisms for facilitation, bureaucratization, organization and promotion of activitiescarried out by the Secretariat of International and Interinstitutional Relationsof the institution, in theformatof a new andinitial module / application, in theIntegrated System of Management of Academic Activities - SIGAA already in existenceat the university, promoting its internationalization, involvingselection, registration, developmentand management of national and international academi cmobilities; formalization, registrationand follow-up of international academic cooperation agreements; translation of officialdocuments, official media, subjectmatter and research papers; the internalgrowthofinterest in foreignlanguageproficiencyamongstudentsandteachers; amongotherpossiblefunctionalitiesduringdevelopment, thusseekingproductivityandobjectivity in relatedactivitiesresulting in an international strategic position ingdifferentiated for theuniversity.

8
  • DIOGO DE MENEZES CORTÊS BEZERRA
  • DIAGNOSIS OF PREVENTIVE KNOWLEDGE IN THE ACADEMIC COMMUNITY: AN INTERVENTION PROJECT FOR THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE

  • Leader : JOSE ORLANDO RIBEIRO ROSARIO
  • MEMBRES DE LA BANQUE :
  • JOSE ORLANDO RIBEIRO ROSARIO
  • PATRICIA BORBA VILAR GUIMARAES
  • YANKO MARCIUS DE ALENCAR XAVIER
  • LEONARDO OLIVEIRA FREIRE
  • Data: 28 juin 2018


  • Afficher le Résumé
  •  

    Social security law has been through many reforms since the Federal Constitution of 1988, which gives rise to doubts among those eligible to require provision for retirement pensions. In a public institution with nearly 5500 workers, these doubts can be even more noticeable given the size of the institution. The aim of this study was to evaluate the level of knowledge regarding social security retirement pensions of the workers of a higher education federal institution who already have the right to retirement or who will be eligible to it in the next 5 years. With this result, it was possible to diagnose this knowledge within the institution aiming its use for future improvements. The research instrument for data collection was the questionnaire with the target audience, characterizing them and formulating questions that highlighted possible doubts. Additionally, the perception of respondents as to the dissemination of this knowledge within the institution was studied, evaluating existing tools and suggesting improvements for the current strategy. The diagnosis was carried out through the crossing of data collected by the instrument and data obtained by means of qualitative and quantitative analysis of digital spreadsheets. Lastly, an improvement plan to the existing management tools was elaborated, as well as a strategy for greater dissemination of social security knowledge within the institution, which, if implemented, could generate institutional value. 

9
  • VALDSON DE ARAUJO PESSOA
  • PUBLIC GOVERNANCE IN THE UFRN: PROPOSAL OF IMPROVEMENT FROM THEREINFORCEMENT OF THE FUNCTION OFINTERNAL AUDITORSHIP

  • Leader : SERGIO LUIS RIZZO DELA SAVIA
  • MEMBRES DE LA BANQUE :
  • SERGIO LUIS RIZZO DELA SAVIA
  • PATRICIA BORBA VILAR GUIMARAES
  • VICTOR BRANCO DE HOLANDA
  • NELSON MACHADO
  • Data: 16 juil. 2018


  • Afficher le Résumé
  • Governance in the public sector comprises a set of leadership, strategy and control mechanisms put in place to evaluate, direct and monitor management, with a view to conducting public policies and providing services of interest to society. Encouraging public agents in adopting good governance practices is one of the objectives of government internal audit units, considered a strategic factor of governance and essential element of endogenous improvement of management. Thus, internal audits must be adequately structured and with normative support for independent and objective action. This work intends to contribute to the improvement of public governance at UFRN, in particular the "Internal Audit" component, with a view to strengthening it, giving this unit a greater degree of independence (technical autonomy) and objectivity in its action. Therefore, a documentary research was conducted in Brazilian and international standards that deal with the professional practice of the internal auditor, judgments of The Federal Court of Accounts (TCU) and reports from Office of the Comptroller General (CGU), in addition to the regulatory norms of the internal audits of other IFES, aiming to identify the recommendations regarding the theme and the good practices adopted. At the same time, it is intended to make a diagnosis of the "Internal Audit" component in UFRN, regarding public governance, based on the methodology used by the TCU, identifying the existing gaps and opportunities for improvement to finally propose suggestions to top management, with a view to filling such identified gaps. 

10
  • MARINA FERREIRA GADELHA SALDANHA
  • UDiagnosis and relationship strategies between UFRN’S sources and spokespeople with the press

  • Leader : ADRIANO CHARLES DA SILVA CRUZ
  • MEMBRES DE LA BANQUE :
  • ADRIANO CHARLES DA SILVA CRUZ
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • VALQUIRIA APARECIDA PASSOS KNEIPP
  • MARIA ERICA DE OLIVEIRA LIMA
  • Data: 6 août 2018


  • Afficher le Résumé
  • In a democratic, globalized and networked society, the relationship with the press is a strategic and key element to organizations. In this context, sources and spokespeople need to be prepared to attend journalist’s demands and provide interviews that contribute to strengthen organizational image and reputation. This research intends to elaborate strategies and guidelines to improve the relationship between UFRN’s sources and spokespeople with the press, in order to avoid mistakes that could generate crisis or damage the organizational image before public opinion. This work is divided in three parts: theoretical survey, field research and preparation of a relationship manual with the press. The theoretical study approaches communication in informational society and the power of the press, communication in organizations, image crises and media training as objects of study, having Castells (1999); Jenkins (2009); Wolf (2005); Assad e Passadori (2009); Kunsch (2003) and Torquato (2002) as its main authors. The descriptive and quantitative study with applied purpose was based on a survey with 74 journalists from two television stations and two printed newspapers with digital versions on the Internet. Data collection resulted in a diagnosis of UFRN’s sources and spokespeople, which served as basis for preparing for a media training guide oriented to all university community’s needs.

11
  • JOSÉ FRANCISCO DOS PASSOS JÚNIOR
  • Pats and challenges for na institutional communication politics integrated in the Universidade Federal Rural do Semi-Árido – UFERSA.

  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • ANTÔNIO ROBERTO FAUSTINO DA COSTA
  • SEBASTIAN FAUSTINO PEREIRA
  • SERGIO LUIS RIZZO DELA SAVIA
  • Data: 13 août 2018


  • Afficher le Résumé
  • The present Case Study Research presents a discussion of all the systematics that moves the Communication Department of the Universidade Federal  do Semi-Arido - UFERSA, with the objective of proposing the implementation of an integrated institutional communication policy. Through the obstacles and merits of the reality of the sector, the research assumed the function of a cut in communication within the University. To do this, we carried out a large bibliographic survey, followed by data collection with the application of questionnaires, self-administered through the Google Docs application, with the academic community, comprising 783 students, 224 teachers and 309 technical-administrative personnel, totaling 1,316 respondents. As a member of the UFERSA Communications Advisory team, in order to ease the degree of implication, the researcher chose to apply the SWOT Analysis in a first moment, and a self-assessment questionnaire, in a second moment, with all the members of the Communication Office. We use as basis the concepts of psycho-sociological intervention with the listening of subjects. The theoretical basis is based on authors who work with public / institutional and social media communication, such as Margarida Kunsch, Jorge Duarte, Wilson Bueno, Gaudêncio Torquato, Heloisa Matos, Dominique Wolton, Henry Jankins, Clay Hirky, Pierre Zèmor, among others. As a result we obtained a punctual cut of how the university community perceives the work of the communication sector, as well as the team self-assess. Based on the identified reality, that there are advances in communication, but that needs to improve, the present work resulted in a precise diagnosis about the communication in UFERSA, besides proposing ways for the management to think about the implementation of an institutional communication policy integrated in the University.

     

12
  • MARISTELA DANTAS
  • The performance of Disciplinary Commissions, Ethics Committee, Mediation Commission in labor relations and also Ombudsman's Office of the Federal University of Rio Grande do Norte.

  • Leader : YANKO MARCIUS DE ALENCAR XAVIER
  • MEMBRES DE LA BANQUE :
  • YANKO MARCIUS DE ALENCAR XAVIER
  • PATRICIA BORBA VILAR GUIMARAES
  • LUIZ FELIPE MONTEIRO SEIXAS
  • Data: 30 août 2018


  • Afficher le Résumé
  • The performance of Disciplinary Commissions, Ethics Committee, Mediation Commission in labor relations and also Ombudsman's Office of the Federal University of Rio Grande do Norte (UFRN) are mapped by means of the analysis and diagnosis of the disciplinary administrative processes and the performance of other control and correction agencies of UFRN. Thus, this study aimed to identify the main issues related to the conflicts that these commissions are facing and their corresponding actions. Furthermore, this research sought to identify the suggestions proposed by the Office of the Comptroller General in order to measure the impact that the illegalities occurred in the Executive Branch have on UFRN, in addition to approaching the importance of the Term of Conduct Readjustment (TAC) and its economic and momentary reflexes on the public management. Also, this study approached the scope of the disciplinary administrative processes and their corresponding consequences, as well as the prescription and the discontinuation of deadlines, expecting to achieve the implementation of preventive measures of illicit behavior inside UFRN. The qualitative analysis performed in this study was based on questionnaires that were answered by those commissions. In addition, this analysis was strongly influenced by the management reports of UFRN, opinions of the Federal Attorney General's Office (AGU), orientation of the Federal Comptroller's Office (CGU), Federal Constitution, Laws, Ordinances, Regulations and specialized doctrine and jurisprudence. As for the quantitative analysis, the disciplinary processes occurred between 2013 and 2016, the data from the Ombudsman's Office of UFRN and from the Office of the Comptroller General between 2013 and 2017 were mapped by this study.

13
  • ISABELLE FERRET BADIALI
  • A UNIVERSITY TV IN THE ERA OF CULTURE OF CONVERGENCE: A CASE STUDY OF TVU RN BROADCASTING STATION AND ITS RELATION WITH THE SECOND SCREEN 

  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • SEBASTIAN FAUSTINO PEREIRA
  • SERGIO LUIS RIZZO DELA SAVIA
  • MIRIAN MOEMA FILGUEIRA PINHEIRO
  • LAIS KARLA DA SILVA BARRETO
  • Data: 31 août 2018


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  • This case study has as its general objective investigate how the TVU RN, while a public and local television station, uses media and technological resources available by the convergency with the cyberspace ( multi-screen). For this, in the first moment are considered the following aspects: the history and context of this television station,its management model and the digital presence from the website and digital platforms where TVU is presented. In the second moment of this case study two units of analysis from the programming grid were chosen: Grandes Temas and TVU Notícias, both transmitted live. Were analyzed three episodes of each program comprising since the broadcasting transmission until the use of digital tools, by an open analysis script and direct observation. Lastly, the work presents a frame in depth of the case and possible referrals, having potential to help managers and servers of the TVU RN Besides public station institutions, specially, the universities and the public institutions of superior teaching (IFES) from the country , because convergency is a thematic  still rising in the scientific environment , demanding more study. The proposal is to think about which sollutions can be done in the institutional process in order to the telespectators recognize  the TVU RN  as a television channel of information, education, entertainment and innovation. it's needed reinforce the institutional process of public services by the innovation in order to the public university televisions don´t stop in the time and resist by digital convergency , which is  necessary and presents more and more as a non-return path.

14
  • MAGALI ARAUJO DAMASCENO DE OLIVEIRA

  • Reflections on the formation and development of collections in a university library: new perspectives from A Justice Theory from Rawls.

  • Leader : JOEL THIAGO KLEIN
  • MEMBRES DE LA BANQUE :
  • JOEL THIAGO KLEIN
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • PATRICIA BORBA VILAR GUIMARAES
  • CRISTINA FORONI CONSANI
  • Data: 3 sept. 2018


  • Afficher le Résumé

  • The great information flow available in different supports manifests the need to seek strategies that best fit the current reality experienced by university libraries, to form and maintain their collections consistent with the institutional objectives and the needs of the community. This fact is also experienced in the Sectorial Library of the Health School of the Federal University of Rio Grande do Norte, research locus. Despite she uses it’s own institutional instrument, the policy of formation and development of collections, which guides the necessary ways to control and manage collections, presents some obstacles that interfere the implementation from effective policies intended for the progress of the process because involve particularities of each unit of information. In this way, it’s considered relevant to investigate this phenomenon during the dissertation when choosing for the use of bibliographical and documentary research in conjunction with the experience report as a form to present the difficulties faced by the library under study. It aims to discuss and investigate how to make the process of Library Collections and Development of the UFRN Library System something fair using the guidelines and the orientation from John Rawls contained in his work A theory of justice. And how can she meet the reality of the Sectorial Library of the Health School. It is intended, therefore, reflect on the best decision-making to solve a problem of ethical order applied, so that it is possible to balance and distribute assets equally at the moment of scarcity to increase physical structure, where existing resources are moderate and the consecutive benefits are not always satisfactory for all. Checked that, the question of how to promote a just, stable and cooperative academic community among free and equal people require partnership between the concepts, the interdisciplinary between areas. The answer cannot be simply theoretical, but practical and therefore, made it possible to reflect how to proceed with the conflicts between the possible and the desirable in a plural environment such as the university.

15
  • MARCELA RAFAELA SILVA RODRIGUES
  • Analysis and diagnosis of administrative disciplinary processes and the performance of the other control and correction agencies at the Federal University of Rio Grande do Norte

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • PATRICIA BORBA VILAR GUIMARAES
  • MARCELO RIQUE CARICIO
  • MARCOS FERNANDO MACHADO DE MEDEIROS
  • LUIZ FELIPE MONTEIRO SEIXAS
  • Data: 21 sept. 2018


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  • Acquisitions in a public institution has several peculiarities, due to the applicable legislation and depending on the form and organization of administrative management. In the case of UFRN, because of the administrative decentralization, the need for improvements to be implemented in the process of acquiring goods and / or services is indicated. In this sense, the present work sought to make a diagnosis through the data provided by the budgetary units of the Federal University of Rio Grande do Norte (UFRN) in relation to the processes of acquisition of goods and / or services. Based on this finding, the main objective of this work is to offer the suggestion to implement the Supplier Portal in UFRN, in order to allow administrative and budgetary units greater control and clarity in the follow-up of requests for materials and / or services in the contractual phase. The bibliographical and field research was used in this work, the latter being carried out through structured interviews. The first chapter consists of Introduction, with the initial considerations, problem of the study, intended objectives and the justification of the research. In chapter two, the theoretical framework is developed in order to base the research. Chapter three deals with the methodology used for research. In the fourth chapter is the presentation and analysis of the data. And in the fifth and last chapter the conclusions of the study were presented. Preliminary results have demonstrated the need for a more direct means of communication with the supplier on the part of the researched budget units, which allows quick and clear feedback that can assist in post-purchase control and / or service request. With this research it is hoped to collaborate so that there is a more effective communication between suppliers and administrative and budgetary units responsible for the purchasing sectors within the UFRN.
16
  • SANDRA ABRANTES DE SOUSA
  • Workday flexibilization effects in UFRN public servers administrativeactivities

  • Leader : JOSE ORLANDO RIBEIRO ROSARIO
  • MEMBRES DE LA BANQUE :
  • JOSE ORLANDO RIBEIRO ROSARIO
  • PATRICIA BORBA VILAR GUIMARAES
  • LEONARDO OLIVEIRA FREIRE
  • Data: 21 sept. 2018


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  • The Rio Grande do Norte Federal University (UFRN) has undergone a notorious development in the last decade. Not only new courses but also new Centers and Schools have been created. This development demands speed and quality from its technical-administrative employees. To meet this need, adopted the continuous shifts working day, reducing working hours from 40 to 30 hours per week, in accordance with Resolution 10/2016 from Administration Council (CONSAD). In this context, we address the following problem: Has the working hours reduction contributed to the improvement of the administrative technicians services? As an initial hypothesis, we think that the reduction of the day hours contributes to the improvement of the service delivery of administrative technicians of the UFRN, based on the expansion of the working hours for the public and higher quality of life at work. In order to solve such questioning, this research have as mains objective to investigate the possible impacts, whether positive or negative, of UFRN’s technical-administrative working hours reduction in they work activities. For this purpose, intended to identify the UFRN’s administrative technician’s universe, to pick off a representative sample for participation in the research, to discuss provision of services evaluation indicators, and to present all the data collected on the sample’s study in tabulation that shows the impacts on the provision of services. In order to reach those objectives, an inductive methodological approach was adopted, through case study and statistical procedures to study of the People Management Pro-Rectory (PROGESP) case. Adopted questionnaire, documentation and bibliographic data collection techniques. This document presents partial results from documental and bibliographic data collection. The development of the research will involve the application of the questionnaires to PROGESP's technical-administrative servers.

17
  • ELIAS DE JESUS SILVA JUNIOR
  • CONTEXT OF WORK AND OCCUPATIONAL STRESS BETWEEN NURSING PROFESSIONALS IN A UNIVERSITY HOSPITAL
  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • MARCELO RIQUE CARICIO
  • ALDA KAROLINE LIMA DA SILVA
  • Data: 28 sept. 2018


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  • The Work, one of the central aspects of adult life, has undergone transformations over the years. These transformations undoubtedly bring with them the evolution necessary to achieve high productivity and quality. But at the same time, it implies certain consequences, especially for workers, such as stress, mental fatigue, depression, irritability, demotivation, poor performance, repetitive stress injury and postural problems. These consequences, especially work-related stress, as well as the diseases that derive from it, are increasingly frequent, notably as a result of the nature and / or working conditions. In a survey carried out in the year 2016 with the SIAPE Saúde, it was verified that the nursing professionals figure as the category with the largest number of patients with health problems related to mental and behavioral disorders. This data corroborates the numerous researches that point to the progressive increase of cases of illness among such group of workers. This study aimed to analyze the working conditions and stress levels of nursing professionals at Hospital Onofre Lopes - HUOL, in order to verify the extent to which these aspects would be related to the development of psychic disorders and other diseases promoted by the work context, causing withdrawals from work. The aim was to identify their perception of their working conditions, identifying the levels of stress and the main stressors they are subjected to, and discussing aspects of the work context that impact on the health and well-being of these professionals. Throughout the research undertaken, the data were collected through a bibliographical survey and use of structured questionnaires to assess working conditions and stress levels. The results indicate that in the studied context stress was considered moderate, due to the elements "autonomy and control; tasks and work environment, relationship with management, work relations, stress at work and growth and valorization, "the latter being the most worrying dimension in terms of results. As for the work context, the "work organization" dimension, consisting of items such as "insufficient number of people, repetitive tasks and excessive work rhythm", proved to be the most critical. It is concluded, therefore, that the working conditions, together with the work organization and the socio-professional relations, act in a decisive way on the work context and the stress levels of these professionals in the context of HUOL.

18
  • CLAUDIO DAVID DE SOUZA
  • DIAGNOSIS OF THE FACING OF MORAL HARASSMENT IN A FEDERAL INSTITUTION OF HIGHER EDUCATION
  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • ALDA KAROLINE LIMA DA SILVA
  • ANUSKA IRENE DE ALENCAR
  • Data: 28 sept. 2018


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  • Moral harassment is defined as any abusive conduct that attempts, by its repetition or systematization, against the dignity or physical or psychological integrity of a person, threatening his or her job or degrading the work environment. Harassment arises from the precariousness in labor relations, bringing losses to the health of the victim and the organization in which it is inserted. Common in the private sphere, where competitiveness, productivity and profit prevail, this type of harassment also occurs within the scope of public administration. In the period from 2012 to 2017, the Federal University of Rio Grande do Norte, through the Ombudsman's Office, registered 120 allegations of moral harassment, linked or not to other types of violence at work. Considering only the occurrences restricted to bullying, alone, the number reached a hundred cases denounced by students, teachers, administrative technicians and by the external community. Thus, the problem in the institution was verified, the general objective of this work was to make a diagnosis about the confrontation with bullying in UFRN. The aim was to analyze documents and statistical data, to study policies and institutional programs, to discuss the impact of actions undertaken and to identify the challenges in conflict prevention and resolution. The research consisted of bibliographic and documentary, qualitative and quantitative, with exploratory and descriptive bias, having as one of the main instruments of data collection, besides the available documentation, audiences with those responsible for the channels of reception of the demands related to moral harassment. The research was justified not only by the relevance of the subject, but also by the greatness of this federal higher education institution that welcomes about 50,000 people daily, including students, servers, faculty, substitutes and visitors. The results indicated the need to systematize the registration and follow-up of the cases and, at the end, it was decided to draw up an orientation checklist, for which it is hoped to contribute to the improvement of the processes that involve this type of conflict in the institution.

19
  • ANDRESSA AZEVEDO DE SOUTO DA SILVA
  • Health and well-being in the work environment of nursing professionals in the neonatal ICU of a university hospital
  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • MARCELO RIQUE CARICIO
  • ALDA KAROLINE LIMA DA SILVA
  • Data: 25 oct. 2018


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  • The Neonatal Intensive Care Unit (ICU) adds a complex of care actions, which are developed for the delivery of complex care to patients with serious health problems. In this context, the health care nursing team has the role of promoting care. But, on the other hand, they are subjected to constant occupational risks, which originate from unhealthy and dangerous conditions, causing serious damage to the health of the nursing professional. In view of this situation, the present study had the objective of analyzing the working conditions and the presence of musculoskeletal disorders among nursing professionals in the Neonatal Intensive Care Unit. It is a case study, descriptive, that brought together quantitative and qualitative techniques. How, observations, interviews and application of the Questionnaire on Working Conditions, Nordic Questionnaire and a questionnaire containing sociodemographic information. The population of the study was 42 nursing technicians and nurses filled in the Neonatal ICU. These women have an age of 36.32±6.62 years, most of whom are married or are in stable union, half of them have children and work about 30 to 40 hours a week. With regard to working conditions, the Psychobiological Aspects was the most critical factor, which lacks measures to eliminate them and/or attenuate them. However, Accident Risks remained low and other factors moderate. Symptoms of musculoskeletal disorders were reported in 95,2% of the cases, and 50% of the population had two or more symptoms and the severity index of these symptoms was moderate. The most recurrent problems in the last 12 months of musculoskeletal disorders were the ankles and/or feet, with the Hip and/or Thighs and Knees being the most reported functional disabilities among nursing professionals. Almost one specimen of the sample reported cases of symptom records in the preceding 12 months and seven days and withdrawal from the activities, a worrying event requiring intervention. When correlating the working conditions with the presence of musculoskeletal disorders, there was a very positive correlation with the physio-chemical aspects. Already the index of severity of musculoskeletal symptoms had a very negative correlation with the Physiochemical Aspects and weak negative correlation with the Requirements of Physical Effort. The study made it possible to systematize information that will serve as subsidies for proposing measures aimed at improving the work environment, which will positively reflect on the well-being of nursing professionals and, consequently, on the reduction of leave, leave or deviation of function.

20
  • ANE CELE DE MELO NOBREGA
  • SATISFACTION IN THE WORK AND ADVANCEMENT BETWEEN NURSING PROFESSIONALS IN A UNIVERSITY HOSPITAL

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • ALDA KAROLINE LIMA DA SILVA
  • ANUSKA IRENE DE ALENCAR
  • Data: 25 oct. 2018


  • Afficher le Résumé
  • The sectors of work have undergone changes due to the numerous socioeconomic transformations, technological innovations, globalization and development of the organizations. The good performance of workers can be influenced by several behavioral factors, among them, satisfaction at work, understood as an affective bond of the worker with his work. Being satisfied with the job can have positive consequences not only in the professional scope, but also influence the social life, the physical and psychological health of the worker. Dissatisfaction, in turn, can be associated with illness and malaise in work contexts. The objective of the present investigation was to perform a diagnosis about work satisfaction, considering its determinants and effects on mental health (occurrence of common mental disorders - CMD), of nursing professionals at the Hospital Universitário Onofre Lopes (HUOL) Federal University of Rio Grande do Norte - UFRN. The cross-sectional and descriptive study used a quantitative approach, and data collection was performed through questionnaires aimed at identifying the demographic and functional socio-demographic profile, as well as the satisfaction of work satisfaction and the incidence of common mental disorders (CMD) , and the data were analyzed using descriptive and inferential statistics. It was found that there were moderate levels of job satisfaction in the study group, with the "Satisfaction with the Physical Work Environment" factor being the least likely to cause dissatisfaction, while "Satisfaction with Hierarchical Relations" was a determinant for the workers' dissatisfaction. The results also evidenced the occurrence of CMD in 92.47% of the professionals. When relating the satisfaction and illness phenomena, it is observed a low-moderate correlation, indicating that the nursing professionals who are with the intrinsic satisfaction deteriorated, probably have 6.52 chances to manifest some disorder. It is suggested to broaden the discussion about the organization of the work process aiming at improvements in the management and greater participation and appreciation of the nursing professionals, in order to promote greater satisfaction and well-being of the worker and, consequently, better service to the users of the service.

21
  • MARCELLA LEANDRO DA SILVA DE CARVALHO
  • ORGANIZATIONAL JUSTICE AND TURNOVER INTENTION: the relation noticed by technical-administrative servants of a federal higher education institution.

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • LAIS KARLA DA SILVA BARRETO
  • SEBASTIAN FAUSTINO PEREIRA
  • Data: 10 déc. 2018


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  • The organizational world is more and more demanding every day, mainly, due to a dynamic and competitive scenario. In this way, public companies need to be prepared to meet the needs made by constant changes and, for that, demand engagement from their employees in this transitional process. Considering that people are essential for organizational functioning, managers need to create mechanisms that enable professionals to stay in entities, as well as to check out if individuals perceive as fair the distribution of resources and the procedures adopted to select the criteria of these distributions within the organization, since justice is pointed out as a psychosocial phenomenon and pervades both in the individual’s social and organizational life. Therefore, inserted in this context, this paper aims to describe the extent to which the perception of organizational justice (distributive and procedural) is related to the intention of rotation of the technical-administrative civil servants of the Federal University of Rio Grande do Norte. In this regard, an applied study was carried out, of an exploratory and descriptive character, being its results presented in the quantitative form, by using questionnaire, whose instruments have already been validated, namely: Perception of Distributive Justice Scale (Siqueira et al., 1996), Perception of Procedure Justice Scale (Gomide Jr., Lima and Faria Neto, 1996) and Turnover Intention Scale (Siqueira et al., 1997), to verify the measures of perception of organizational justice, in the distributive and procedural dimensions, besides investigating the intention of rotation. Finally, as a result of the data collection, it was observed that, in its entirety, there was a certain indifference or mistrust of the technical-administrative servants at that time about fair rewards offered by the institution and regarding the conditions or fair procedures existing in the organization. For the turnover intention, most of the participants claimed not to intend to leave UFRN. However, when correlations were made between specific groups of high and low intention of rotation with the two aspects of the perception of organizational justice, it was verified that these relations in their totality are inversely proportional, in other words, the greater the perception of organizational justice, the lower the turnover intention, the former being considered a predictor of the latter.

22
  • LUAN DAVID PEREIRA DO NASCIMENTO
  • DYNAMICS OF ENGAGEMENT IN PROJECT TEAMS: CASE STUDY IN A SCIENCE PARK

  • Leader : JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MEMBRES DE LA BANQUE :
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • ANDRE MORAIS GURGEL
  • BRUNO CAMPELO MEDEIROS
  • Data: 21 déc. 2018


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  • Promoting people engagement in their professional activities is one of the biggest challenges facing organizations, especially in government entities, considering the system of legal restrictions that bind public administration. The engagement construct is designed in a trifatorial manner, involving the states of "vigor", "dedication" and "absorption" (Schaufeli, Bakker et al., 2002). The job demands-resources model (JD-R) theorizes how this phenomenon occurs in organizations through inherent job characteristics that involve "resources" – factors that facilitate engagement – and "demands" – factors which may hinder engagement. Considering the importance of the commitment to the achievement of the organizational objectives, the dynamics of the engagement of a project team, conceived to operationalize a Science Park, linked to a federal public institution of higher education, was analyzed. Following the steps of the methodology called System Dynamics, based on Sterman (2000), we investigated the activities performed and completed in the project to verify the performance of the team throughout the life cycle. In addition, semi-structured interviews were conducted with members and managers to check, from a descriptive angle, which factors were involved with the engagement construct in a dynamic perspective. The interviews were transcribed and coded, in light of the JD-R model, resulting in a causal diagram with the basic structure of feedacks, representing the dynamics related to this phenomenon. The data suggest that engagement is linked to causal links of growth credited to recognition for team work and the implementation of project management practices that promote group cohesion among members. In addition, engagement suffers equilibrium linkages related to the difficulty of reconciling project demands with daily assignments, lack of support from immediate leadership, and the emergence of impediments during the execution of activities. Other links, close to engagement, but not directly related to the phenomenon, seem to be related to the speed of resolution of the impediments of deliveries and the pressure of time. Considering the presence of equilibrium links, improvement measures were presented for the results found, through the proposition of policies and tools that can diagnose and leverage the engagement of the project teams.

23
  • PRISCILA TASIA JACINTO DE LIMA
  • Intrapreneurship in Federal Public Higher Education: a study of institutional initiatives

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • MIGUEL EDUARDO MORENO ANEZ
  • Data: 21 déc. 2018


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  • The objective of this research is to analyze and propose initiatives that promote entrepreneurship among students and employees of two federal public education institutions, UFRN and IFSP. It is an exploratory type study, with quantitative approach, with information obtained through a questionnaire and documentary analysis. The results show that they are institutions interested in the institutional and individual development of the students and the servants, but it needs attention for the incubators already created in the case of UFRN and for the consolidation and expansion of the Hotel Project network in the case of the IFSP . To conclude the research, the comparative analysis of the entrepreneurial actions of UFRN and the IFSP considered the PDI of both and the data collection of the entrepreneurial initiatives of the institutions, showing that a greater investment, planning and attention to what was and is proposed is necessary in each institution.

24
  • JEFFERSON FERREIRA DE OLIVEIRA
  • Contributions of scientific research for a fair society from the perspective of John Rawls.

  • Leader : JOEL THIAGO KLEIN
  • MEMBRES DE LA BANQUE :
  • CRISTINA FORONI CONSANI
  • JOEL THIAGO KLEIN
  • JOSE ORLANDO RIBEIRO ROSARIO
  • Data: 26 déc. 2018


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  • The public university is responsible for a considerable portion of the scientific research carried out in our country, whether forming researchers or directly providing the necessary structure for the production of knowledge and technology, an indispensable factor for the social development of a nation. In this context, universities need to establish a policy of financing research that allows the distribution of resources available to meet the demands of researchers, following consistent guidelines with the social purposes of the institutions. Through a bibliographical and documentary research, the present work had the objective of presenting a fair distribution model of public resources for the financing of scientific research at the Federal University of Rio Grande do Norte (UFRN), based on the principles of fairness presented by John Rawls in the book A Theory of Justice. For this, at first, the theory elaborated by John Rawls was analyzed. Then, an overview of the historical evolution of the contribution of science for the progress of society was traced, from the emergence of the technique in prehistory to the level of scientific and technological development that we experience today, with important participation of the knowledge produced and disseminated in the universities environment. Emphasis was given to the importance of public funding to researching. Furthermore, the contemporary challenges related to distribution of these resources into the public universities were identified. Lastly, the possible contributions of the theory of justice as fairness for the distribution of public resources destined to the fomentation of scientific research were analyzed, concluding with the suggestion of guiding principles for a policy of financing research at UFRN.

2017
Thèses
1
  • MARISTELA LIMA BORGES DE SOUZA
  • WELL-BEING AT WORK:  DIAGNOSE TO EVALUATE THE WELL-BEING AT WORK AMONGST NURSING TEACHERS OF THE PROFESSIONAL TECHNICAL EDUCATION IN HEALTH OF UFRN

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • ANA ANDREA BARBOSA MAUX
  • ANA KARINA SILVA AZEVEDO
  • CYNARA CARVALHO DE ABREU
  • TATIANA DE LUCENA TORRES
  • Data: 24 févr. 2017


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  • Considering well-being at work a broad and multifaceted concept related to a positive mental state of the worker from the concatenation of links that he establishes with the organization and with the work performed, this paper is a field research, exploratory-descriptive, of transversal character and quantitative nature. The study performed diagnose to evaluate the well-being at work amongst nursing teachers of the Professional Technical Education in Health of UFRN. It was applied to the teachers the IBET-13 (inventory of well-being at work), consisting of three scales: variables of satisfaction at work (ST), involvement with work (ET) and affective organizational commitment (COA). Concerning the processing of the data, a factorial analysis of the variables was performed. To measure the correlation between the numerical variables, the Correlation of Pearson (r) was used, with scale between: (-1 e 1), > 0,70 indicating strong correlation, > 30 <70  , moderate and > 0 < 30 , weak (positive or negative). The results have shown the following scores for the analyzed dimensions: commitment and satisfaction, 15,79% ; classified as medium; 84,21% as high. In the involvement with work we have (57,90%) as low, medium (36,84%) and high (5,26%). The conclusion is that despite the presence of positive feelings at the work place of the teachers (commitment and satisfaction at work), the sensations aroused by the professional skills related to the requirements imposed by the teachers activities distance themselves from the concept of harmony (involvement with work). There is a need to understand the possible causes and what can be done by the organization to obtain a work environment that enables well-being for the subject who works. That way, interventions have to be planned and implanted. Other investigations are encouraged, to offer subsidies in order to maximize the positive bonds towards work. 

2
  • RUTE CLEA PEREIRA DE NORONHA
  • DIAGNOSTICS ON PUBLIC PURCHASES THROUGH ELECTRONIC PREGNANCY: BIDDING AND CONTRACTUAL PHASES.

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • PATRICIA BORBA VILAR GUIMARAES
  • MARCELO RIQUE CARICIO
  • YANKO MARCIUS DE ALENCAR XAVIER
  • VICTOR RAFAEL FERNANDES ALVES
  • Data: 11 avr. 2017


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  • This study analyzes public purchases and contracting conducted by the Federal University of Rio Grande do Norte (UFRN) though electronic auctions. The choice for this thematic is justified based on the high costs and the time demand that these bidding processes require. The general objective of this study is to analyze public purchases and contracting made by the Federal University of Rio Grande do Norte through auction purchases. This study used documented literature and field research of auctions between 2011 and 2015 to achieve the proposed objectives. In the first chapter – Introduction, this study presents the initial considerations, contextualization, the proposed problem, the objectives to be achieved and the justification for this research. Chapter two is devoted to the literature review that underlies the research and which served as the basis for the analysis presented herein. Chapter three discusses the methodology used in this study. The fourth chapter is devoted to presenting and analyzing the results obtained through documentary and field research, while conclusions, limitations and recommendations of the study are presented in the last chapter. The results show that the factors that positively or negatively significantly impact purchases and contracting at the Federal University of Rio Grande do Norte were: the economic factor, both the estimated price and the contracted price (or recorded in the minutes); the drafting of the auction notice and the reference terms; and the participation and involvement of the requiring sectors in the buying and/or contracting process. The present study seeks to contribute to improving purchasing processes in order to achieve more efficient purchases and contracting by the Purchasing Sector of the Material and Patrimony Board.

3
  • ELMO LUIS DE SOUSA
  •  The principle of publicity within the scope of the Federal University of Rio Grande do Norte: an analysis based on Kantian moral philosophy 
  • Leader : JOEL THIAGO KLEIN
  • MEMBRES DE LA BANQUE :
  • JOEL THIAGO KLEIN
  • CINARA MARIA LEITE NAHRA
  • ROGÉRIO EMILIANO GUEDES ALCOFORADO
  • Data: 16 mai 2017


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  • The object of this study is publicity under the maxim “All actions relating to the right of other men are unjust if their maxim is not consistent with publicity” (Kant, 2004, 165/8:381). Considering that the principles of publicity are covered in the Brazilian Constitution of 1988 and infra-constitutional legislation – specifically in the law of access to information – the present analysis aims to establish relations between the fundaments that ground ethical reflection and the categorical imperative principles of Kant. This study is characterized as desk research, analyzing, from a Kantian ethical perspective, documents related to the regulatory legislation constituted by the Statute, General Regiment and other prevailing norms, at the Federal University of Rio Grande do Norte. The objective, therefore, is, in light of the theoretical reference, to verify implications, as well as, propose suggestions that can improve the internal legislation of the institution, such that the publicity permit the entire university community to participate in propositions and decisions, democratically. Findings from the analysis carried out show that the institution has significantly evolved in evaluations given by the Ministry of Education, but that it is still necessary to broaden the publicity of the institution, to the benefit of the university community and, ultimately, all of society. 

4
  • LUIS BOUQUILLARD RIBEIRO FERNANDES
  • Libraries in the context of distance education: a case study in a higher education institution

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • Data: 18 août 2017


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  • This research has as main objective to analyse the current reality of libraries inserted on distance learning context, within the ambit of a Higher Education Institution (HEI). The study is developed in the Universidade Federal do Rio Grande do Norte (UFRN), which offers undergraduate and graduate courses through the distance learning study mode since 2005. The mentioned HEI utilises face-to-face support centres from the Universidade Aberta do Brasil (UAB) [a Brazilian government system integrated by public universities that offers higher education distance learning courses in order to facilitate the access of a certain portion of the population to higher education] as operational support units to receive students in a few face-to-face meetings required during the courses. Centres are located in several cities of Rio Grande do Norte state, and they must have an adequate structure, containing administrative and academic environments, one of the most important being the library. An informational unit of this nature needs to be organised in conformity with the distance learning regulatory framework, especially according to the following normative instruments from the Ministério da Educação (MEC) [Ministry of Education]: institutional accreditation instrument and Referenciais de Qualidade para Educação Superior a Distância [Quality Benchmarks for Distance Learning Higher Education]. The methodology used in this search corresponds to an exploratory and descriptive case study with a quantitative-qualitative approach. The participants of this research are the UAB/UFRN centre coordinators. Major results indicate that most of the libraries are not structurally adequate to serve its target audience, since they are not computerised; do not offer important services as document normalisation and preparation of catalogue records; also, they do not have librarians working in these information units. In this sense, it is understood that the upcoming actions can be developed in order to improve the supply of informational products and services to distance learning users: participation of the library from the courses supplier HEI in this process; creation of a specific sector to assist the various actors participating in this education modality in the institution; librarians hiring, to act in the centres libraries and in the multidisciplinary professional team of the UFRN distance learning.

5
  • GISELLE SOUZA DO NASCIMENTO
  • MANAGEMENT OF TERMS OF DECENTRALIZED EXECUTION AT A FEDERAL UNIVERSITY

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 18 août 2017


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  • This study proposes a new process for the management of terms of decentralized execution and of agreements in the Federal University of Rio Grande do Norte (UFRN), by using the Integrated System of Assets, Administration and Contracts (SIPAC). The idea of this research arose from the need to organize and streamline the work executed in the Agreements Coordination Sector of the Accounting and Finance Department of UFRN, in addition to meeting the requests of coordinators in projects financed by decentralized resources. The general goal of this work is to analyze the processes of Management of Decentralized Execution Terms in the Federal University of Rio Grande do Norte. This research could be classified as applied, qualitative and descriptive. Concerning to the technical procedures, one used in this work bibliographical research, document search, case report and research-action. This work is divided into five chapters. The first one is the introduction of the work, presenting its problem, its justification and its objectives. The second chapter presents a literature review that served as the basis for the research. Chapter three focus on the methodological procedures used in this work. The fourth chapter presents the place where the research was carried out, the proposed intervention in the SIPAC module and the analysis of the research  results. In the last chapter the conclusions and recommendations of the research are presented. The research results demonstrate that the proposed SIPAC module will bring many benefits to the work executed in the Agreements Coordination Sector of the Accounting and Finance Department of UFRN, to project coordinators, to UFRN itself, which will execute in a faster and more efficient manner the resources received by budget decentralization, as well as other partner institutions which use systems developed by SINFO of UFRN.

6
  • KESIA CRISTINE MELO
  • UNDERGRADUATE CAREER CHOICE AND UNIVERSITY DROPOUT: AN ANALYSIS FROM THE UNIFIED SELECTION SYSTEM

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • ANA ANDREA BARBOSA MAUX
  • CYNARA CARVALHO DE ABREU
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 24 août 2017


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  • University dropout is a complex phenomenon that is influenced by numerous factors. In the last few years, this subject has aroused the interest of many researchers from various different fields, e.g. education and public administration. Since the implementation of the Unified Selection System (SISU), created by the Ministry of Education in 2012, the discussion around the possible causes and types of dropouts has been gradually increasing in the academic environment. It is assumed that this new model of higher education selection allows the mobility between undergraduate courses, which is a peculiarity to be understood and investigated in the contemporary dropout phenomenon, which, in this study, will be understood as the change of undergraduate course without completing it. The aim of this study is to identify the factors presented by the students from the Centre of Applied Social Sciences of the Federal University of Rio Grande do Norte (UFRN) regarding their intention to change to another undergraduate course. This research is a useful tool to understand this phenomenon, its real impact and its influence on the process of selecting a career path, as well as how the Unified Selection System relates to the students’ choice of changing their undergraduate majors. This research has a qualitative and exploratory approach. The students of the Centre for Applied Social Sciences who presented the intentionality to change their  undergraduate majors where identified by the means of an online questionnaire. After that, those who agreed to participate where interviewed and their information was analysed based on content analysis technique. The results showed that the marks obtained from the High School National Exam (ENEM) are decisive to their undergraduate course choice via SISU. Social integration was deemed to be negative and, therefore, a driving force behind the dropout phenomeno, together with the unsatisfactory teaching methodology adopted by the lecturers.

7
  • MARALICE MAGALHAES DE FREITAS
  • PUBLIC BROADCASTING IN BRAZIL IN FACE OF THE PRINCIPLES OF UNESCO: a case study on Rádio Universitária FM de Natal / RN
  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • SEBASTIAN FAUSTINO PEREIRA
  • PATRICIA BORBA VILAR GUIMARAES
  • JOAO EMANUEL EVANGELISTA DE OLIVEIRA
  • MANOEL PEREIRA DA ROCHA NETO
  • Data: 1 sept. 2017


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  • This thesis analyzes Public Communication as an instrument for building citizenship, popular emancipation and commitment to social issues, differentiating the expression of other forms of communication funded with public resources. The research is done in dialogue with Brazilian authors, such as Brandão (2012), Duarte (2012), Matos (2012), Haswani (2013) and Bucci (2014). It also has, as a theoretical basis, the studies of Habermas (2003) and Zémor (1995), world references on the subject. Based on this intellectual support, the work presents the specificities that characterize and separate the private, public and state broadcasting systems, especially in the "programming" aspect. In this scenario, we present the Case Study that analyzes a journalistic program of Rádio Universitária FM de Natal, of the Federal University of Rio Grande do Norte. To reach the objectives, the qualitative study of a descriptive character uses bibliographical and documentary research; application of questionnaire and structured interview with open questions with the subjects responsible for the program in the period between August 2015 and February 2017; In addition to the auditioning of five program editions through recordings. The content analysis is based on the principles of universality, diversity, independence and differentiation, as proposed by the United Nations Organization for Education, Science and Culture (UNESCO, 2001) as the characterization of a public broadcasting vehicle. The four criteria were gathered and interpreted to form a methodology for evaluating the public character of journalistic broadcasting in Brazil. The collected data point to a programming that values the truthfulness of the facts and the plurality of voices, despite the lack of interaction of the team with the listener; gives visibility to cultural manifestations, but in a discreet and not very effective way; presents a lack of deepening of controversial issues and of the promotion of the debate of ideas; repeats themes and approaches found in private broadcasters without giving experimentation and originality to content. The research also inferred that the participation of the academic community as a source of qualified information is expressive, but the team of the newspaper acts with autonomy in relation to the public authorities and to the market. Finally, it intends to contribute with a reflection on the role of a broadcaster funded with public resources inserted into a university context and with suggestions to improve and strengthen the journalistic work in a public channel.

8
  • CRISTIANNE MAIA LOPES
  • Study of Viability of Rejected Water Reuse  by the Reverse Osmosis System in a Service of Hemodialysis

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • PATRICIA BORBA VILAR GUIMARAES
  • YANKO MARCIUS DE ALENCAR XAVIER
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • Data: 21 sept. 2017


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  • The water crisis is now a real problem reaching millions of people and has placed water as the center of great discussions and conflicts around the world and, it is well known the growing concern for the preservation of this resource that is essential for the emergence of life and especially maintenance of her. A United Nations (UN) report published in march 2015 states that if nothing is done, the world's water reserves can be reduced by 40 percent by 2030 as a result of the urgent need to improve the management of this resource to ensure supply to the world's population. In hemodialysis, water plays a key role because it is through the reverse osmosis treatment process that the degree of purity required for dialysis is achieved, however, this process wastes a lot of water, generating unnecessary expenses and damages to the environment. This study is a descriptive research of a quantitative approach whose main objective was to verify the viability of the reuse of the water rejected by the reverse osmosis treatment process in the hemodialysis sector of the Onofre Lopes-Natal-RN University Hospital and for that purpose It is necessary to measure the amount of water discarded in a period of 30 days and to perform the physical-chemical and microbiological analysis of this water to confirm the practicability of the reuse. It was verified that the average of the discarded waste volume was 910, 4 liters per day and the results of the analyzes of the water, from the microbiological point of view as well as physico-chemical, were satisfactory for classification of the water in several procedures of reuse, meeting perfectly the four classes suggested by NBR 13969/97. The results of the study will certainly be useful to assist hospital management with regard to the sustainable use of water resources, as well as their better reutilization and will also serve as a stimulus and database for future research.

9
  • LUCIO CLEBER BARBALHO DE FRANCA
  • SOCIO-PROFESSIONAL RELATIONS OF THIRD-PARTY WORKERS: A CASE STUDY IN A FEDERAL PUBLIC UNIVERSITY

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • ANA ANDREA BARBOSA MAUX
  • CYNARA CARVALHO DE ABREU
  • FELLIPE COELHO LIMA
  • TATIANA DE LUCENA TORRES
  • Data: 2 oct. 2017


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  • The present work analyzed the outsourcing in a Federal University, sought to characterize the socio-occupational relations of work (RST) maintained among its outsourced workers of different functional categories and public employees, for which, interviews were applied to the participants, through an intentional non-probabilistic sample, portraying the feelings of belonging (identity). The interview addressed questions related to the day to day of the interviewee's opinions, experiences, experiences and meanings built in situations experienced in the socio-occupational relations. In order to analyze the information, the answers to the open questions were compiled and submitted to a quantitative analysis of texts being used the technique of Hierarchical Descending Classification, also an analysis of similarity. The final result revealed aspects of invisibility in the perception of the outsourced, as well as the absence of the feeling of belonging to the institution.

10
  • KALLINE BEZERRA DA SILVA
  • ORGANIZATIONAL COMMITMENT OF THE SERVERS OF THE LIBRARIES SYSTEM OF UFRN
  • Leader : CINARA MARIA LEITE NAHRA
  • MEMBRES DE LA BANQUE :
  • ADRIANA CARLA SILVA DE OLIVEIRA
  • CINARA MARIA LEITE NAHRA
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 10 oct. 2017


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  • In the contemporary world, globalization has provoked a revolution in the media, in the information technologies and in the very logical structure of the functioning of organizations. As an organization, libraries have, in a specific way, followed these revolutions, demanding new organizational skills for their employees, thus requiring more committed employees to serve an increasingly demanding public in an efficient and effective manner, always giving priority to quality services. In this context, this study had as general objective to analyze the organizational commitment of the technical-administrative servers that compose the System of Libraries of the Federal University of Rio Grande do Norte (SISBI), using the three-dimensional model of organizational commitment proposed by Meyer and Allen (1991). The population and the sample of the study were composed of the 127 servers of this System. It is a field research, descriptive, of a quantitative nature. As data collection and analysis techniques, the bibliographical and documentary surveys were used to compose the theoretical basis of the research, as well as the application of a closed questionnaire containing 40 questions in a Likert format, validated by Meyer and Allen (1991), whose data were obtained cross-tabulations were performed using the software Statistical Package for the Social Sciences. It was concluded that the level of organizational commitment of the SISBI servers detected with greater incidence was the affective commitment, followed by the instrumental commitment, being this finally succeeded to the normative commitment. And even if employees with a high level of affectivity with an institution that determines this commitment, social losses of work and the losses of compensation in the organization that are part of the instrumental dimension are taken into account, being a way of calculating and inferring about this commitment. In this way, the results are expected to contribute in theoretical terms, for future researches, as well as in practical terms, to increase and strengthen the organizational commitment of the technical-administrative servers of the Library System.

11
  • ROSANEIDE MARIA GARCIA DA SILVA
  • WASTE ANALYSIS BASED ON THE PRINCIPLES OF PUBLIC ADMINISTRATION AND LEAN OFFICE: A STUDY CONDUCTED AT A FEDERAL UNIVERSITY

  • Leader : ANDRE MORAIS GURGEL
  • MEMBRES DE LA BANQUE :
  • ANDRE MORAIS GURGEL
  • CARLOS DAVID CEQUEIRA FEITOR
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • MONIQUE FONSECA CARDOSO
  • Data: 27 oct. 2017


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  • This work aims to analyze the waste in the flow of the process related to the processing of academic projects, in the Coordination of Agreements and Contracts of the Pro-Rectory of Planning and General Coordination of the Federal University of Rio Grande do Norte, in light of the principles of Administration Public, expressed in the caput of Art. 37 of the Federal Constitution of 1988, and of the Lean Production. Considering the context of the research and because it is a public institution, the bibliographic review was done on Public Administration, emphasizing the basic principles expressed in the Federal Constitution of 1988 and the managerial model, as well as on the process management and on the lean production. The qualitative approach and the action research method were chosen, with the research being a cut-off of a larger Project that is being implemented in the said Coordination, whose purpose is to improve the processes of processing academic projects. For data collection, a process workshop and a focus group were used to identify the waste of the process in the client's perception, to build the flow and the participant observation during the process analysis meeting together with the work team. The analysis of the qualitative data occurred after the transcriptions of the audios of the focal group and the meeting of process analysis. It was done through categorical content, with the aid of NVivo® software. It is hoped that the results obtained will lead the actions of improvements in the processes of academic projects to comply with the principles of public administration, expressed in the Federal Constitution of 1988, as well as to assist in the development of other academic works.

12
  • MARTHA APARECIDA SILVA DO NASCIMENTO
  • ACQUISITION AND AVAILABILITY OF BOOKS AT THE UNIVERSITY LIBRARY OF UFRN: INQUIRIES AND ANALYSIS FROM THE UTILITARIAN THEORY

  • Leader : JOEL THIAGO KLEIN
  • MEMBRES DE LA BANQUE :
  • JOEL THIAGO KLEIN
  • CINARA MARIA LEITE NAHRA
  • RILDECI MEDEIROS
  • Data: 23 nov. 2017


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  • This research has as theme the Collection Development, focusing on the acquisition process of books by purchase at the Central Library of UFRN and presents in its content a valuation based on the Utilitarian philosophical approach. This dissertation investigates how the process of acquiring books by purchase at UFRN university library should happen, taking into account the consequentialist perspective of Utilitarianism. In this sense, it is framed within the scope of applied ethics. From the perspective of the problem approach, the research is mixed (qualitative and quantitative), since it is concerned with collecting information from both perspectives. As for the technical procedures, the following were used: bibliographical research in books and scientific articles, documentary research, field research with questionnaires addressed to the participants in the BCZM/UFRN acquisition process, and questionnaires addressed to students and professors of the Philosophy course at UFRN. The questionnaires will be used to gather information about the perspectives of the users on the acquisition process of books by purchase, as well as on the quality of the collection and its quantitative, placing them in a hypothetical scenario of the problem between quantity and diversity of the collection. The data collected in the survey will be confronted with the information that will be obtained through managerial and statistical reports of BCZM. The critical-normative analysis of the results will be built on the consequentialist perspective of Utilitarianism, in which is highlighted the maximization of the benefit of the access to information for the largest number of people, provided by the acquisition process, and presents reflections and suggestions about the inquiries from the investigated process.

13
  • HUGO LOPES DE ARAUJO
  • MAPPING OF THE CRITICAL PROCESSES OF THE COORDINATION OF THE GRADUATION COURSE IN ADMINISTRATION OF UFRN

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • WALID ABBAS EL AOUAR
  • Data: 24 nov. 2017


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  • Considering the current moment in Brazilian public management, where we prioritize the principles of efficiency and the quality of the services provided. Processes function as the basis for the functioning of institutions, a source of transparency and continuous improvement for organizations. This study aims to map and analyze the critical processes of the undergraduate course in administration of the Federal University of Rio Grande do Norte - UFRN, and propose improvements through the identification, elaboration and description of the flows of academic activities. For this, an analysis was carried out in the Coordination of the undergraduate course in Administration based on action research carried out by the secretary, with exploratory-descriptive purpose being aware of the changes occurring in the institution's daily life, classifying it as an applied study. Documentary research strategy was adopted as strategy; bibliographic research; and case study. The qualitative approach was used, since it was not intended to reach statistical data, aiming to understand the aspects of the Coordination processes and the information that influence the performance of these. After analyzing the processes considered critical, the elaboration of the flows through the BPMN notation using the Bizagi Process Modeler - BPM software was performed. Proposals were made to improve the processes and to carry out the activities of the sector, in order to improve the efficiency and quality of services. These improvements apply to all coordinations of undergraduate courses that use the SIGAA system. In addition, a service charter was created describing and facilitating all the services developed by the sector.

     

     

14
  • RUBENS MATIAS DE SOUSA
  • ERGONOMIC ANALYSIS OF THE WORK OF THE PROFESSIONALS OF HERITAGE SECURITY IN A HIGHER EDUCATION INSTITUTION

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • WALID ABBAS EL AOUAR
  • Data: 24 nov. 2017


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  • The ostensive mobile round service, developed at the Central Campus of the Federal University of Rio Grande do Norte, run by bankrupt vigilantes, has been presented as the main activity of prevention and coping with acts of violence against people and public assets in this academic environment . Because this is an activity that presents security and ergonomic risks, this study aimed to analyze this process, based on the Work Ergonomic Analysis - AET, in order to formulate recommendations that aim to solve or mitigate the problems identified. This is a qualitative / quantitative case study. For this, the methodology used was bibliographic research, documentary analysis, semi-structured interviews applied to 21 of the 32 vigilantes, and participant observation, all anchored in the AET methodology. We also collected data on the population investigated and data related to the work performed by these servers. For data analysis, the Microsoft Office Excel spreadsheet editor software was used. This research ratified the validation of concepts presented by several authors that helped in understanding the theme and in the elaboration of the diagnosis. Regarding the results obtained from this study, we identified the existence of problems related to the distance between prescribed work and actual work, working conditions, which resulted in the presentation of recommendations aimed at contributing to the reduction of safety risks and ergonomics, as well as for the improvement of working conditions and quality of the object under investigation.
15
  • FRANCIANE AMORIM DE OLIVEIRA LIMA
  • Removal of Work from the Health Information System in the Context of a Federal Institution of Higher Education.

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • CLEONICE ANDREA ALVES CAVALCANTE
  • ELISANGELA FRANCO DE OLIVEIRA CAVALCANTE
  • JOÃO BOSCO FILHO
  • Data: 30 nov. 2017


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  • The absence of work due to illness or absenteeism-disease stands out as a relevant health problem in public and private institutions. This study aimed to analyze the work away from the Health Information System in the context of a Federal Institution of Higher Education. It was therefore sought to understand the functioning of the Information System of Health and Safety at Work of the Federal Public Administration - SIAPE SAÚDE and its contribution to the production of information about work leave due to health reasons of the employees of the Federal University of Rio Grande of the North - UFRN. The proposed descriptive study was carried out in the headquarters of the Unit of Integrated Subsystem of Attention to Health of Federal Public Servant of UFRN (Unit SIASS-UFRN), being developed in two phases. Initially, a documentary survey was carried out to map absenteeism-disease distances among the institution's servers in 2016 by consulting the managerial reports available in the system. In the second phase, interviews were carried out with the health expertise team, seeking to broaden the knowledge about the separation process, especially regarding registration and institutional follow-up in the Health Information System. The data treatment used descriptive statistics and content analysis. The results evidenced that there were 992 departures, in which the ones due to Mental and Behavioral Disorders (CID F), that affect employees in the positions of administrative assistants, nursing assistants and teachers of the higher teaching profession, stand out. It was observed the prevalence of separation between the female sex and the University Hospitals. Regarding the analysis of the removal process and its registration in the SIS, SIAPE SAÚDE was evaluated positively, mainly for promoting a unification for all federal agencies. However, as a negative point, there is a need for continuous evaluation, updating and improvement, since it is an "old database". It is concluded, therefore, that the system represents an advance for the analysis of departures at the local level, however, it requires more investment from the Federal Public Administration aiming at its improvement.

16
  • TELMA ELITA DA SILVA
  • ACADEMIC ADVISING: BETWEEN THE PRESCRIBED AND THE PRACTICED IN A FEDERAL HIGHER EDUCATION INSTITUTION

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • PATRICIA BORBA VILAR GUIMARAES
  • ANA ANDREA BARBOSA MAUX
  • Data: 1 déc. 2017


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  • Considering the importance of academic advising process on the improvement of the results achieved by undergraduate courses at UFRN, it was sought to analyse academic advising practices as they actually happen at CCSA/UFRN in comparison to what was prescribed for this process in UFRN regulation. In order to do so, we interviewed seven course coordinators and nine academic advisors, representing, thus, all CCSA presential undergraduate courses. The information treatment was performed through the content analysis of Bardin (2011) and the IRaMuTeQ Software. Content analysis revealed the categories: University Teaching / Academic Advising / Academic Management and IRaMuTeQ identified three classes: Academic Advising Agents / Academic Advising Operation / The Role of University Teachers. These categories and classes revealed the relationship between what is prescribed and what is practiced in the academic advising in the CCSA / UFRN presential undergraduate courses. Concluding that academic advising is a historical process established since 1975 by Resolução 110/75-CONSEPE [a resolution by UFRN legislative body] of 19 of September 1975, contradicting so the institutional presupposition of its non-existence, revealed by the document "IndicadoresAcadêmicos da Expansãona UFRN – Análise e Encaminhamentos". Also that there is an identity movement between the role of the university professor prescribed in the norm and the requirements to act in higher education in the current scenario. As well as, there are planning elements that might be added to the participants’ suggestions for elaboration of intervention actions for courses improvement.

17
  • LIETI COELHO LEAL
  •  Analysis of a school psychology service of a federal institution of higher education
  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • ANA KARINA SILVA AZEVEDO
  • MARIA APARECIDA DE FRANCA GOMES
  • Data: 15 déc. 2017


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  • The Psychology School Services are linked to the creation and regulation of the Psychology course and have been, over the years, the main space of practices in the process of training the psychologist, aiming to fulfill, since its birth, a double objective: to subsidize the students and serve the community. From the National Curricular Guidelines for undergraduate courses in Psychology, the School Services are called to expand their action in order to meet a demand that is constantly growing and to adapt to changes in training. The present research had the objective of analyzing the Service of Applied Psychology - SEPA of the Federal University of Rio Grande do Norte, based on a descriptive, cross - sectional and comparative study that sought to relate data about the functioning of School Services in the various regions of the country , in order to identify gaps and to base a discussion on the need and possibility of changes conducive to improvements. For the production of information, a simultaneous mixed approach or multi-method was used, which used systematic observation, documentary analysis, database consultation and interviews. Regarding the results, it is observed that the high demand was a generalized difficulty in all the Services studied, reflecting an increase in the number of people seeking psychology attention and few psychologists in the public service that meet such demand. However, in relation to the physical structure, there is a similarity of conditions, that is, a satisfactory service to the needs. The prevalence of a strong hegemony of individual psychotherapy indicates that the service offer does not contemplate the diversity of possibilities of the psi field. On the other hand, the demand for this mode of care stands out, which is due, in part, to the imaginary still prevalent in relation to the activities of the psychologist, even though numerous changes have required a redefinition of the skills and competences developed during the training professional. It can be concluded that, in general, there is an attachment to theoretical models crystallized, not being clear the scope of the term "Psychology Service", as well as, a certain lack of knowledge and / or distance from the curricular guidelines of the psychology course. Starting from these shortcomings, a fragility was perceived in the School Service, even considering its importance for the formation of the future psychologist. It is suggested, therefore, the proposal of spaces for discussion that systematically inform and bring together those who make up the School Services and, potentially, can subsidize the expansion of the quantity and quality of care provision.

18
  • JEFFERSON BRUNO SILVA DE AGUIAR
  •  COMMUNICATION AND INFORMATION IN UFRN: a diagnosis of the Personnel Administration Board.
  • Leader : ADRIANO CHARLES DA SILVA CRUZ
  • MEMBRES DE LA BANQUE :
  • ADRIANO CHARLES DA SILVA CRUZ
  • MARCELO RIQUE CARICIO
  • RUY ALKMIM ROCHA FILHO
  • LETICIA BEATRIZ GAMBETTA ABELLA
  • Data: 18 déc. 2017


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  • Communication is present everywhere and with all that makes up the society. Be it verbal, visual or even coded. In this medium is the organizational communication that is divided into marketing communication (aimed at supporting marketing actions), institutional (proposes the construction of the image and the institutional concept) and internal communication (aims to promote the dynamization of the flow of internal information). This paper aims to analyze the role of internal communication in the Directorate of People Management (DAP) of the Federal University of Rio Grande do Norte (UFRN) and its relationship with the public service. We will also talk about how internal communication can be a strategic tool to achieve institutional goals. The empirical study was developed in an exploratory way, in the available literature, and descriptive, through a questionnaire applied to DAP servers. With this, based on the bibliographic study and the results of the questionnaire, it was possible to elaborate a diagnosis of the internal communication in the DAP and propose improvements in the communicability of the board of directors. The improvements which facilitates both the work of the servers and the search of the users who need DAP services. The study is useful in the search to recognize, then, how important internal communication is to an organization and that it can be used as a strategic tool to achieve the institution's goals.

     
19
  • PEDRO HENRIQUE FERNANDES SOARES COSTA
  •  Institutional actions for inserting servers with disabilities in a federal university
  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • PATRICIA BORBA VILAR GUIMARAES
  • FRANCISCO RICARDO LINS VIEIRA DE MELO
  • TATIANA DE LUCENA TORRES
  • Data: 19 déc. 2017


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  • Brazilian legislation has been progressing steadily, accompanying the struggle movements in favor of people with disabilities. Legal frameworks, such as the Quota Law and the Brazilian Inclusion Law, are born in line with the paradigm shifts that permeate societies, models that move from conceptions of integration to inclusion. Concerning the barriers still present in society and understanding the role of the university as representative of an educational institution and social formation, this work sought to diagnose the process of inclusion of disabled employees of the Federal University of Rio Grande do Norte. Thus, a multi-method study of mixed data approach was carried out, with the participation of 18 disabled employees, involved in the institutional inclusion process between January 2015 and September 2016. The findings resulting from the use of semi-structured interviews , documentary analysis of technical inspection reports, laws and Institutional Development Plans were evaluated with the aid of descriptive statistics and thematic-categorial analysis, considering the characteristics of the information accessed. It was concluded that the academic community has appropriated the concept of social inclusion, but that the elimination of constant attitudinal, physical and procedural barriers still occurs timidly, and therefore, a greater and better contribution of institutional actions directed at the deficiency.

2016
Thèses
1
  • PEDRO ENEAS DO NASCIMENTO NETO
  • PATRIMÔNIO PÚBLICO: DEPRECIAÇÃO. Estudo sobre a implementação da nova sistemática em uma Instituição Federal de Ensino Superior 

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • MARCELO RIQUE CARICIO
  • PATRICIA BORBA VILAR GUIMARAES
  • ROBSON ANTÃO DE MEDEIROS
  • Data: 21 mars 2016


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  • Com a edição das Normas Brasileiras de Contabilidade Aplicadas ao Setor Público (NBCASP) foi criado um novo cenário relativo a obrigatoriedade do registro da depreciação no setor público. O presente estudo teve por objetivo demonstrar e avaliar a maneira na qual os procedimentos relativos à nova sistemática de depreciação foram adotados numa autarquia federal. Caracteriza-se como qualitativo baseado em um estudo de caso, descritivo e de tipologia documental. Os dados foram coletados através do Sistema Integrado de Administração Financeira do Poder Executivo Federal, do Sistema Integrado Patrimônio, Administração e Contratos da Universidade Federal do Rio Grande do Norte e do Tribunal de Contas da União. Os resultados obtidos evidenciaram que a Universidade Federal do Rio Grande do Norte cumpriu plenamente os procedimentos atinentes à nova sistemática de depreciação no setor público, estando livre, assim de sanções legais.

2
  • MARIA ANGELICA AIRES GIL

  • VULNERABILITY TO SEXUALLY TRANSMITTED INFECTIONS IN UNIVERSITY CONTEXT

  • Leader : TATIANA DE LUCENA TORRES
  • MEMBRES DE LA BANQUE :
  • TATIANA DE LUCENA TORRES
  • CYNARA CARVALHO DE ABREU
  • RICHARDSON AUGUSTO ROSENDO DA SILVA
  • AMALIA CINTHIA MENESES DO REGO
  • Data: 30 mai 2016


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  • The incidence of Sexually Transmitted Infections (STI) is still very high in Brazil, especially infection with Human Immunodeficiency Virus (HIV), which has mobilized government and scientific community to control these infections because it is a serious issue for the public’s health. Studies show that in Brazil chlamydia is the most frequent STI and AIDS and syphilis are notifiable since 1986. The objective is to analyze the knowledge, attitudes and behaviors of the university community related to STIs, to support the establishment of a Centre counseling and Testing (CTA) at the Federal University of Rio Grande do Norte (UFRN). With a quantitative approach, cross-sectional design, the kind data collection with proportional stratified sampling, totaling 305 self-administered questionnaires, composed of 258 students, 8 teachers and 39 administrative technicians. Participants presented the following profile: most women, youth and adults with high school education, single and Catholics. The results show that participants have a good knowledge of STI / HIV / AIDS, regardless of education, with significant statistical associations between such knowledge and education only for some items, inferring that the minimum level of education presented by the participants was enough to the dissemination of information and knowledge. With regard to behaviors related to sexual health, 84.3% of participants were sexually active, and of these, 15.3% have had sex with people of the same sex. The first sexual intercourse occurred on average at 16 years for men and 19 years for women. It was also found that regardless of the marital status, the majority (82.6%) didn´t use condom with fixed partners. When the partner was casual, condom use was most often reported (36.4%). However, 33.8% of people reported not using condoms and even 14.1% did not know or would not tell. There was a significant association between condom use with casual partners and marital status, as 18.9% of married participants and 12.6% with stable, said they used a condom, but 17.5% and 12.6% of those didn´t use. Nearly half of the participants never held an HIV detection test. From 25 years, people start to take the test. However, after 50 years, there is a reversal, and as young people between 16 and 25, again there is a division between those who do and those who have never been tested. Regarding the attitude to HIV infection and AIDS, 80% of participants revealed that have fear to relate to people living with HIV, and this variable was not statistically associated with any demographic characteristics (sex, age, education, religion) or labor (institutional link), allowing us to infer that it is something shared by the participants. Respondents do not bind the HIV infection risk groups such as drug addicts and sex workers or promiscuity, revealing that they know the infection is related to risk behaviors. We conclude that, although the participating university community has knowledge about STI/ HIV / AIDS, behaviors and attitudes are not in line with the same, showing vulnerability.

3
  • VANESSA DE SOUZA CHAVES
  • EVASION IN PHYSICS, MATHEMATICS AND CHEMISTRY COURSES OF

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • SEBASTIAN FAUSTINO PEREIRA
  • FABIANO DO ESPIRITO SANTO GOMES
  • LAIS KARLA DA SILVA BARRETO
  • Data: 22 août 2016


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  • The school evasion is a complex phenomenon that has attracted the scholarly research of interest how their occurrence in higher education. Their understanding is related to academic, institutional, social and economic elements. This research was characterized as a study case in classroom courses of Physics, Mathematics and Chemistry of the Federal University of Rio Grande do Norte and proposed to identify, through the dropout's perspective, the factors that have led students to evade these courses. It was considered the concept that defines evasion as the output of the course the student without having it completed, focusing on the group of students released by the type of cancellation by abandonment of course, whose definition is set out in Regulation of Undergraduate Programs, a standard that rules undergraduate education in the target institution of the study. To know the profile of dropouts and the factors that led to the cancellation, were applied online surveys to students entering from 2013 to 2015 and had its course canceled by abandonment. Generally it were observed positive responses to the researched programs, so that 63.55% of the total has made the choice motivated by affinity with the area or vocation, 68.23% had partial or fully attended expectations; 49.53% rated the teachers as good and 69 that were considered able to give an opinion about curriculum of their respective courses, 57.97% judged it updated. The data revealed that the factors identified as contributing the most to the withdrawal of the course were "conciliate work and study", in relation to personal or socio-economic order; and "difficult to keep up with some subjects" within the academic / institutional factors. These two items were marked respectively by 53.27% and 40.19% of the participants. The need for labor activities in the same time that graduation reflected, among other questions, the lack of time to devote to the course, mentioned by 56.07% as difficulty faced when entering the course. Without, of course, claim to have exhausted the subject, on the contrary, it is understood that this study can be added to a all body of research being carried out, micro and institutional macro scope, aiming to discuss, understand and act on the phenomenon evasion in the context of higher education and served allowance for maintenance and/or creation of actions that enable the reduction of evasion rates in UFRN

4
  • CAMILA PINTO GADELHA
  • PROFESSIONALISM IN PUBLIC FUNCTION: AN STUDY ABOUT THE PERFORMANCE EVALUATION PROCESS OF PUBLIC SERVANT IN PROBATIONARY PERIOD

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • MANOEL PEREIRA DA ROCHA NETO
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 23 août 2016


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  • The performance evaluation of public servants during the probation period, demanded since the Constitutional Amendment 19/1998,aims to analyze, during the period of three years, if the professional approved in public contest has the skills and competence needed to develop the public position in which had nomination, as well as allow the Public Administration to observe and recommend professional training and position adaptation policies. With this configuration, the special performance evaluation, as it is named, in its nature is an instrument of public function profissionalization which can reflect in a maximization of administrative efficiency. The objective of this study was to investigate whether the special performance evaluation submitted to the Member of the Government Agency for Law Enforcement in the state of Rio Grande do Norte (MPRN) is in consonance with the existing legal system and has effectiveness in its operation. Therefore, we conducted a case study in MPRN in which predominated three data collection techniques: a) documentary, done with the institution official documents, mainly the Resolution No. 243/2013-PGJ, which regulates the evaluation regulation; b) application of online questionnaires, developed through the survey monkey platform, submitted to the permanent civil servants that joined in 2011 and completed probation period in 2014 and who remained in the institution; c) and semi-structured interviews with representatives of the People Management  Direction (DGEP) and the Probationary Period Commission. In the data analysis it was used the bibliographic and exegetical method to discuss aspects related to legality, which analyzed the objective correspondence of institutional resolution with the rules set out in the Constitution and state legislation (general rules). To the debate concerning the effectiveness, we used descriptive statistics in the presentation of quantitative data and content analysis in the interpretation of qualitative data. It was concluded that the special evaluation performance at MPRN attends the legal requirements, and on the other hand, on the effectiveness aspect, needs to to implement practices that reduce the possibility of subjective judgments by the evaluator and promote communication between Senior Management, the interns and evaluator, conciliating the administrative development with the individual, in order to maximize the organization's results for an efficient management without neglecting the personal dimension of public servant.

5
  • WILLIANE ELAYNE RICARDO DA SILVA
  • UFRN's IMAGE CRISIS MANAGEMENT : DIAGNOSIS AND STRATEGIES

  • Leader : ADRIANO CHARLES DA SILVA CRUZ
  • MEMBRES DE LA BANQUE :
  • ADRIANO CHARLES DA SILVA CRUZ
  • SEBASTIAN FAUSTINO PEREIRA
  • MARIA APARECIDA RAMOS DA SILVA
  • JOSE CARLOS ARONCHI DE SOUZA
  • SHEILA MENDES ACCIOLY
  • Data: 23 août 2016


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  •  

    The work aims to propose strategies for communication management image crisis faced by the Federal University of Rio Grande do Norte (UFRN), in order to avoid or mitigate the negative impact on the reputation of this organization. The empirical study will be developed in an exploratory way, checking the most common types of crisis, the most affected sectors and how the media publishes negative information about the university, through the collect of journalistic texts. Furthermore, we seek to know the national scene of Federal Institutions of Higher Education (IFES) on the subject, based on a questionnaire sent to the communication sectors. Thus, along with bibliographic contribution and an adaptation to the reality of the UFRN, we make a diagnosis and a crisis communication plan, with measures for prevention, management and post-crisis evaluation.
6
  • MARGARETH MACIEL FIGUEIREDO DIAS FURTADO
  • USABILITY AND ACCESSIBILITY IN THE ACCESSIBLE INFORMATION REPOSITORY OF UFRN: ERGONOMIC EVALUATION OF THE WEB INTERFACES

  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • ANTÔNIO ROBERTO FAUSTINO DA COSTA
  • CYNARA CARVALHO DE ABREU
  • JEFFERSON FERNANDES ALVES
  • SEBASTIAN FAUSTINO PEREIRA
  • Data: 2 sept. 2016


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  • This research aims to evaluate the ergonomic requirements of usability and accessibility present in the Accessible Information Repository interface, based on the opinion of users with low vision and blindness. The implementation of this overall goal was given by the following specific objectives: a) check functionality of buttons and links in the Accessible Information Repository interface of Federal University of Rio Grande do Norte, b) identify obstacles and inconsistencies in the interface usability and accessibility, c) know the points liable to improvements in the Accessible Information Repository interface that contribute with subsidies to the elaboration of intervention proposal to be held at the Federal University of Rio Grande do Norte. The research is characterized as exploratory, descriptive and applied, using the methodological strategy of case study, based on a quantitative and qualitative approach. Data collection was made with the development of usability testing, participant observation and semi-open questionnaire. For quantitative analysis of the data was used the statistical method; and for the qualitative analysis was used content analysis. For the convergence of the results it used the triangulation of data for multiple instruments. The sample studied was composed of eight registered users in the Accessible Information Repository, representing 25 % of this population. As for the characterization of the participants, the analysis showed the following profile: women (50%), between 31 and 40 years, three with low vision and one with blindness, being three undergraduate and one a graduate student; men (50%), between 34 and 53 years, all with blindness, two undergraduate and two graduate students. The results showed points with necessity of changes in the interface repository. Identification of points of obstacles to the functions: descriptive captions and inadequate size of buttons and icons, such as contrast buttons, site map and start and end session buttons; lack of functionality in the map of the site and shortcuts, as well as lack of a return function. It was also found that regardless of obstacles, participants applied other measures to complete the tests. As for the registration recommendations, we highlight the need for descriptive caption, increase of icons size, activation of inactive links, implementation of new features and periodic technical evaluation. The survey also proved that the participants conceived the identification of inconsistencies and suggestions for improvements as enhancement factor for the interface, confirming that the condition of the site at the time of the test was considered acceptable. It is considered that due to constant changes in technologies and possible demands of the actual and potential users of the repository, it will be required new evaluations in the future to confirm the quality of service.

     

7
  • RODRIGO OTAVIO SOUZA LIMA
  • GENERAL LAW OF PUBLIC TENDERS : Bill Analysis No. 252/2003 and its implications 
    on public procurement for the federal magisterium of the Federal University of Rio Grande do Norte
  • Leader : JOSE ORLANDO RIBEIRO ROSARIO
  • MEMBRES DE LA BANQUE :
  • JOSE ORLANDO RIBEIRO ROSARIO
  • PATRICIA BORBA VILAR GUIMARAES
  • YANKO MARCIUS DE ALENCAR XAVIER
  • ROBSON ANTÃO DE MEDEIROS
  • Data: 16 sept. 2016


  • Afficher le Résumé
  • The present study analyzes the Bill nº. 252/2003, according to the replacement text presented in 10/9/2013 by the Committee on Constitution and Justice and Citizenship of the Chamber of Deputies, which proposes to regulate the general rules of civil service examinations of tests, or tests and professional qualifications evaluation under the Direct and Indirect Administration of the Union, in accordance with article 37, II, of the 1988 Federal Constitution, and its implications in competitions for entry into effective position in the career of Federal Magisterium (Magisterium Higher and Basic Education, Technical and Technological) conducted by the Universidade Federal do Rio Grande do Norte - UFRN. The lack of specific and detailed regulations of this institute creates legal uncertainty and delegates to the Judiciary the normative role. In this sense, the Bill Project nº. 252/2003 aims to clarify the legal relations and investiture procedures in the public service through public examinations. We seek with this study to present an intervention proposal, having as a product a draft of a new normative, aimed at improving and updating the current internal regulations on the matter, namely, Normative Resolution nº 108/2013-CONSEPE, July 2, 2013, making them more transparent and cohesive with the constitutional principles and the prevailing jurisprudence. Therefore, the research uses the deductive - inductive approach, making use of historical and comparative procedures for systematic and teleological analysis of public examinations, specifically geared to the provision in the effective charge of the federal teaching, applying jurimetrics as criteria for evaluating the adequacy of the proposal, given the nature of the object under study

8
  • ZAQUEU HUDSON DE ARAUJO GURGEL
  • THE MANAGEMENT OF LEGAL KNOWLEDGE AT DIRETORIA DE ADMINISTRAÇÃO DE PESSOAL OF UNIVERSIDADE FEDERAL DO RIO GRANDE DO NORTE.

  • Leader : JOSE ORLANDO RIBEIRO ROSARIO
  • MEMBRES DE LA BANQUE :
  • JOSE ORLANDO RIBEIRO ROSARIO
  • PATRICIA BORBA VILAR GUIMARAES
  • YANKO MARCIUS DE ALENCAR XAVIER
  • ROBSON ANTÃO DE MEDEIROS
  • Data: 16 sept. 2016


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  • The objective of this study was to discuss how does the management of legal knowledge in the human resources department of a public institution. Assuming that public organizations, being immersed in a bureaucratized systematic and because of the Legality Principle, according to which only allowed to do what the rules allow, need to have their properly systematized knowledge to avoid errors in your application, realize up in recent years in profound changes management concept. In the area of human resources, the amendments to standards and legal understandings of control bodies considerably hinder their correct and rapid by day implementation. Therefore, we sought to characterize the concept of Public Administration and Knowledge Management, establish the connecting elements between personal law and knowledge management, mapping the activities in the target unit and systematize the relevant legal information, the order to enable the public administrator choice, more safely and easily, which the regulation should be applied in a particular concrete situation. Diagnosis was conducted through a questionnaire to all employees and unit managers whose data were calculated based on the Likert scale. At the end, it delineated a systemic management plan and strategic legal knowledge, which implemented, can generate value to the organization researched

9
  • MICHELLE DE MEDEIROS MENDES
  • Working conditions and psychosocial risks: a study with employees of the University Restaurant of the Federal University of Rio Grande do Norte

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • DINARA LESLYE MACEDO E SILVA CALAZANS
  • WALID ABBAS EL AOUAR
  • Data: 22 sept. 2016


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  • This study aimed to analyze the relationship between working conditions and psychosocial risks they are subjected to the staff of the University Restaurant (RU) of the Federal University of Rio Grande do Norte (UFRN). In undertaken descriptive research, it was decided, as a strategy for a case study of multimethod type, combining various resources, to a broader approach of the phenomenon investigated. Data were collected through direct and systematic observation and the use of questionnaires (Conditions Questionnaire work-QCT and Psychosocial Risk Assessment Protocol Work-PROART), which sought to examine working conditions and identify psychosocial risks in the context UK. The results indicated that the servers of the UK, mostly are male with an average age of 38 years old, married, working in the unit, on average, just over two years, much of it in the Function auxiliary kitchen, cook and butler. Regarding the coming of the QCT results, it was found that the working conditions offered to UK servers are conducive to physical and psychological damage and may cause health problems thereof, mainly due to issues related to infrastructure and sociogerencial environment. The results coming from PROART corroborated the data obtained with the QCT, indicating that UK officials are subject to psychosocial risks of low character the average, mainly due to the requirements relating to the organization of work, as well as the pathogenic suffering derived from feelings of dissatisfaction and wear. These results are configured as an alert to an extreme situation that demand in the short and medium term, the need for intervention by the management, to promote actions to minimize the negative effects and leverage the positive impact of the work. It is expected that the results obtained may convey an increased knowledge of the sector and provide managers data and information that can support the implementation of changes aimed at improving the organizational functioning and working conditions, bringing as main consequence, the reduction of public expenditure and health problems arising from the work environment.

10
  • CLAUDIO HENRIQUE SILVA DE FREITAS
  • Work process of the nursing technician: their organization and their records in a university hospital

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • CYNARA CARVALHO DE ABREU
  • FERNANDO DE SOUZA SILVA
  • Data: 28 sept. 2016


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  • This study aimed to analyze the work process and the nursing technician's actions in the surgical sectors of the Central building of hospitalization of HUOL. It attempted to thus understand how is the organization of work, specifically in relation to welfare activities. The proposed descriptive study was performed in surgical sector of Onofre Lopes University Hospital in Natal / RN and included all nurses and nurse technicians who work in that sector. From an initial analysis of forms and available protocols, it was found that has a deficiency in the systematization of the procedures and the limitation of tools that can guide the technicians in the definition of a logic or sequence of its shares. With the use of various instruments (observation, closed questionnaire type survey), an analysis of how is the organization of nursing work was done. It was found that, in the view of those involved, their activities are performed randomly, without a formal instrument to order the actions or indicate who should guide the sequencing and priority of care actions. The results also indicated that, in general, such fragility parameters provide some personalization in care, translated into a performance that expresses the acquired habits and the particular vision of each professional regarding the process. It concludes, then, that far get a stiffening and absolute control of the act, it is necessary to optimize the organization of work from the choice and adoption of procedures to report and standardize the assistance, thus avoiding the uncertainty as to the parameters compromise the treatment given, bringing risks to patient health.

11
  • FRANKLIN TORRES BRANDÃO
  • Efficiency in Management of Public Procurement: A Case Study on Electronic Auction of Bidding Processes at Instituto Federal de Educação, Ciência e Tecnologia do Sertão Pernambucano.

  • Leader : YANKO MARCIUS DE ALENCAR XAVIER
  • MEMBRES DE LA BANQUE :
  • YANKO MARCIUS DE ALENCAR XAVIER
  • JOSE ORLANDO RIBEIRO ROSARIO
  • PATRICIA BORBA VILAR GUIMARAES
  • VICTOR RAFAEL FERNANDES ALVES
  • Data: 6 oct. 2016


  • Afficher le Résumé
  • Electronic trading is a bidding modality. Its main features are: agility, reducing bureaucracy, transparency, price reduction and expansion of competitiveness, since bidders can compete from a distance, allowing the participation of Micro and Small Companies. Despite the positive characteristics attributed to this modality, even so, it is necessary to analyze in detail the data related to the acquisition of goods and common services, as the basic principles of Public Administration, specifically, the principle of efficiency. Based on this, the present study aims to identify positive and negative aspects related to economy, celerity, isonomic competitiveness under the benefits granted by the status of Micro and Small Companies. Besides that, it also aims to identify the cancellation of items in public procurement through bidding processes through the electronic trading modality at Federal Institute of Education, Science and Technology of Sertão Pernambucano, in the financial year of 2014. So it is a case study in the Department of Bidding and Purchasing, at the Institute aforementioned, regarding the bidding process. It is also an exploratory and documentary research with a quantitative approach. The sample was 35 electronic auctions, and these data were extracted from the electronic site of the Federal Government Purchases (www.comprasgovernamentais.gov.br), known as ComprasNet, as well as physical and electronic files produced by Bidding Permanent Commission of Auctions in 2014. The results revealed that 35 auctions sessions were approved, 11 of continued services, 8 non-continuous services, 10 consumer goods and 6 permanent assets. Together, these sessions resulted in a saving of resources for the Federal Institute of Education, Science and Technology of Sertão Pernambucano above average in other Public Organizations. In addition, the study revealed that the category of non-continuous service was the one with the largest economy of resources and celerity, with a shorter duration of days on the trading external phase. Similarly, it was observed a greater economy of resources and celerity in tenders whose criterion of judgment was the lowest price per item. However, this criterion had the highest number of canceled items. Regarding the participation of Micro and Small Companies in the results of bidding, it was identified that these companies accounted for a higher percentage of the total amount approved in the electronic trading sessions when compared to other business environments. However, small businesses in the Sertão of Pernambuco were those that had the lowest share in the results of the total amount approved in spite of the incentive granted by Complementary Law nº 123/2006. Another important result was that there was a high number of canceled items, mainly due to unsuccessful bidding. The main reasons of this were the bids of the bidders above the estimated price by the Administration of the Institute and the disqualification for irregularities in the qualification documents. Therefore, this study identified greater economy and efficiency in biddings related to non-continuous services and when the judgment criterion adopted was the lowest price per item. However, it was observed high rate of canceled items and little participation of local small businesses.

12
  • ADELSIANNE GISELLE COELHO PONCIANO
  • THE PERCEPTION OF THE PROMOTERS OF JUSTICE ON COMMUNICATION PUBLIC AND THE RIGHT TO INFORMATION.
  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • ADRIANO LOPES GOMES
  • LUCIANO DO NASCIMENTO SILVA
  • SEBASTIAN FAUSTINO PEREIRA
  • Data: 17 oct. 2016


  • Afficher le Résumé
  • This research aims to analyze the communication demands that arrive at the Directorate of Communications (DCOM) of the Public Prosecution Service of the Brazilian State of Rio Grande do Norte (MPRN), coming from the Mossoró district, indentifying how the public prosecutors publicize their actions to the population. At the same time, the study aims to find out the perception of such prosecutors on what should the MPRN publicize or not through the DCOM; to find out how the constitutional principle of publicity, the transparency law and the right to information affect the decision of the aforementioned prosecutors to look for the DCOM and to detect factors that keep the prosecutors from sharing information with the DCOM so that such information can be publicized. This is a descriptive and exploratory study, with applied research and qualitative approach, bibliographic research (based on Law authors as well as Social Communication authors) and interviews with the prosecutors conducted by e-mail (using a semi-structured questionnaire) and in person (open questions). The data collected in the questionnaires and interviews was examined using Content Analysis techniques, anchored on Bardin (2011). As a result of the researched data, we found out that, ideally, matters related to citzens’s rights should be publicized by the DCOM, according to the prosecutors, that the participants of the research are aware of the importance of making their actions public to the population and that the inexistency of a communication policy at the MPRN reflects on the lack of a systematic approach to an adequate journalistic publicization to translate the legal terms of the Union Official Gazette to a more accesscible language, bringing more efficiency to the process due to the application of the constitutional principle of publicity, making it possible for the citzen to exercize the right to information in a more reliable way.

13
  • WALTER SOARES BARBOSA ROCHA FILHO
  • PERFORMANCE OF RATIONAL EXTRAJUDICIAL OF JUSTICE FROM PROSECUTORS THE PUBLIC PROSECUTION OF 
    RIO GRANDE DO NORTE STATE, DE FIRST INDENTATION, FROM THE USE OF INDICATORS
  • Leader : YANKO MARCIUS DE ALENCAR XAVIER
  • MEMBRES DE LA BANQUE :
  • YANKO MARCIUS DE ALENCAR XAVIER
  • JOSE ORLANDO RIBEIRO ROSARIO
  • PATRICIA BORBA VILAR GUIMARAES
  • VICTOR RAFAEL FERNANDES ALVES
  • Data: 18 oct. 2016


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  • With the search increasingly common for the professionalization of public services, where technical factors outweighed the political, the use of media and scientific methods that accurately prove the actual state action needs to be in that sphere is, ever more shows essential when you want a more just and egalitarian society.
     
    In this sense, this project seeks to streamline the extrajudicial action of the Public Prosecutor of the Rio Grande do Norte state through the use of internal and external statistical indicators to the institution, which relate in business intelligence programs - BI, comprise statistical maps in the form of graphs and tables that will guide the actions of the 1st indentation of Justice Promoter highlighting matters of greater importance of the region.
    .
14
  • KALHIL PEREIRA FRANÇA

  • A CONSTRUCTION OF THE SERVICES CHARTER PUBLIC MINISTRY OF RIO GRANDE DO NORTE STATE (MPRN)

  • Leader : JOSE ORLANDO RIBEIRO ROSARIO
  • MEMBRES DE LA BANQUE :
  • JOSE ORLANDO RIBEIRO ROSARIO
  • PATRICIA BORBA VILAR GUIMARAES
  • YANKO MARCIUS DE ALENCAR XAVIER
  • VICTOR RAFAEL FERNANDES ALVES
  • Data: 18 oct. 2016


  • Afficher le Résumé
  • In order to improve the service of citizen service carried out by the Public Ministry of Rio Grande do Norte state, 
    the development of the letter of the institution is of fundamental importance for the transparency of its targeted 
    functional performance guarantee the rights and social scope of interests diffuse and collective and individual 
    ones unavailable. This paper describes on the themes worked by the State Prosecutor's Office, seeking to present 
    society the flow of care procedure the population, in order to identify all stages of the process to the delivery of 
    ministerial performance through lawsuits or other conciliatory measures extrajudicial, identifying the sectors 
    responsible, deadlines and functional performance instruments (news indeed, preparatory procedure, 
    civil investigation and criminal procedure).
15
  • JUSSIER LOURENCO DA SILVA
  • AN OVERVIEW ON CONSUMABLES PURCHASE PROCESS IN BIOSCIENCE CENTER UNDER BUSINESS PROCESS MANAGEMENT PERSPECTIVE.

     

  • Leader : MARCELO RIQUE CARICIO
  • MEMBRES DE LA BANQUE :
  • MARCELO RIQUE CARICIO
  • JOSUÉ VITOR DE MEDEIROS JÚNIOR
  • PATRICIA BORBA VILAR GUIMARAES
  • VICTOR RAFAEL FERNANDES ALVES
  • Data: 18 oct. 2016


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  • This technical project aims to analyze the purchasing process of consumption via “Registro de preços” the sistematic routine available in the SIG systems (SIPAC) of Universidade Federal do Rio Grande do Norte (UFRN). The process mapping was implemented by watching the Biosciences Center (BC), one of the academic UFRN`s units, in order to view the entire flow of the process, identify waste and avoid them through the principles of Process Management business (PMB) and tools of the Toyota Production System (TPS), in order to improve their efficiency. The research methodology is descriptive exploratory type, whose main foundation consists of an adaptation of the Action Research strategy, which has participatory nature premise and gives change in a planned process. Thus, we analyze the process flow, taking as reference literature and specialized tools of the Toyota Production System; Lean process; Businees Process Management (BPM); and Business Process Management Notation (BPMN). After analyzing the flow this study concludes that the case in question, presents its lead time than expected. The study finds that there are several opportunities in the management impact of improvements. With this, it shows that the management tools based on BPM and STP, enable structural actions and more efficient control of tasks, minimizing waste and reducing the lead time of the process and increasing their productivity.

16
  • GILVANIA MORAIS DE ARAUJO FERNANDES
  • Threads that weave welfare and discomfort in work: the role of managers in promoting the quality of working life

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • TATIANA DE LUCENA TORRES
  • MANOEL PEREIRA DA ROCHA NETO
  • Data: 21 oct. 2016


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  • The world of work has gone through varied, constant and need restructuring that meets the current modes of production, as a result, come up demanding creative workers, innovative, competent, flexible and resilient. Thus, some institutions have been concerned about the humanization of work contexts in order to mitigate the impacts of these constant restructuring and worrying about the existence of the quality of working life, which happen when the prevalence of experiences which entail welfare at work; but if overpower the discomfort at work, the employee is at risk of becoming ill. In order to disseminate the objectives and institutional goals, while preserving the humanization of workplace and worrying about the welfare of their staff, there is the manager; this, given the responsibility of their role, plays an important role in promoting quality of life at work (QLW). So, this study aimed to evaluate the relationship between managers and the promotion of quality of working life for the members of his staff, considering the views of the actors involved in the process (managers and servers under management). It is a scientific research, due to the problem of the approach is classified as qualitative; as the proposed objectives it is considered descriptive. About the collection of data and information, we used the bibliographic research, documentary and field, this latter type through a semi-structured interview, in two models and with voice recording, one for servers under management and another for managers servers. We chose for this study a non-probabilistic intentional sampling; in this order, a pilot study format, we selected to the Pro-Rector of Graduation and the Education Center of the Federal University of Rio Grande do Norte. Analysis and discussion of the results were made in light of the concept of Ergonomics Applied Activity on Quality of Life at Work, proposed by Ferreira (2012). In the end, it was identified that there is a direct relationship between the behavior of the managers of the analyzed units and the promotion of QLW their teams.

17
  • PEDRO RODRIGUES GONCALVES
  • EVALUATION OF IMPACT OF TRAINING ACTIONS IN THE ADMINISTRATIVE AREA IN A FEDERAL INSTITUTION OF HIGHER EDUCATION


  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • SEBASTIAN FAUSTINO PEREIRA
  • JOSE ARIMATES DE OLIVEIRA
  • WALID ABBAS EL AOUAR
  • Data: 25 oct. 2016


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  • The Human Resources Department is responsible for monitoring industry and professional development of employees, and the development through training and skills, one of the supports for the improvement of personnel management in the public service. This study was based on federal legislation, decrees 5,707/06 and 5,825/06, establishing criteria for continuos development of federal public servants, as well as training and Development Program adopted by the Federal University of Rio Grande do Norte-UFRN. The general objective of this study was to identify the direct and specific effects of the training actions, aimed at administrative area, about the behavior of the server in your office, in the Federal University of Rio Grande do Norte, and finally draw up and propose the implementation of a tool for in-depth impact assessment in the workplace. This was a study of a descriptive nature, exploratory, and qualitative and quantitative approach. The data collection took place by means of a questionnaire with closed questions. The sample consisted of 108 employees of central campus, 88 administrative technicians and 20 managers of administrative units. The results demonstrated the positive impact of the training program of the institution and the contribution permanent of the servers. Showed the high levels of satisfaction in the responses related to the applicability of the knowledge gained after training, as well as the direct and specific effects of the training actions in the administrative area clearly interfering positively in the server behavior in Office. Statistical analysis showed a Cronbach's Alpha's up 0.70, demonstrating thus data consistency classified as satisfactory in the search tool. The study contributed to the proposition of a model of in-depth impact assessment adapted to the reality of the institution

18
  • LOUISEANE FERNANDES FEITOSA OLIVEIRA
  • Burnout syndrome: an investigation between the servers of the Ministry Public Potiguar

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • IONARA DANTAS ESTEVAM
  • MARIA TERESA PIRES COSTA
  • Data: 17 nov. 2016


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  • The constant changes in the workplace promote a charged atmosphere of tension and high demands. central to contemporary man, labor activity does not always happen under appropriate conditions, which means that the worker is increasingly likely to develop occupational diseases (physical and psychological) that can generate personal consequences and several professional. The Professional Burnout Syndrome or Burnout is a psychological syndrome triggered in response to exposure to continuous interpersonal stressors. It is considered a multifactorial construct, which is commonly characterized by three dimensions: emotional exhaustion, dehumanization and lack of personal accomplishment. This study aimed to identify the incidence of Burnout Syndrome with the servers of the Public Ministry of Rio Grande do Norte State - MPRN, assessing to what extent each of the three dimensions above are present in the study group at the same time sought analyze the relationship between variables demographic and functional partner and the dimensions found. In undertaken descriptive research, it was decided by a multimethod approach. Thus, we used the Maslach Burnout Inventory - General Population (MBI-GS), systematic observation and semi-structured interview. The results indicate that the prevalence of the condition in the institution is low, but are observed improvers aspects to the incidence of the disease that deserve attention, especially with regard to professional fulfillment. It is expected that the diagnosis undertaken expand the understanding of the relationship between work and health in the Public Ministry Potiguar, in order to subsidize preventive and interventional strategies of individual character, organizational and / or combined.

19
  • DENICE DE AMORIM CAVALCANTI FREIRE
  • EVALUATION OF PERFORMANCE OF THE SERVERS TECHNICIAN ADMINISTRATIVES : COMPARATIVE ANALYSIS ENTERS THE MODELS ADOPTED FOR TWO FEDERAL INSTITUTIONS OF EDUCATION


  • Leader : SERGIO LUIS RIZZO DELA SAVIA
  • MEMBRES DE LA BANQUE :
  • ALVANY MARIA DOS SANTOS SANTIAGO
  • DENISE PEREIRA DO REGO
  • PATRICIA BORBA VILAR GUIMARAES
  • SERGIO LUIS RIZZO DELA SAVIA
  • Data: 18 nov. 2016


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  • The aim of this paper is to analyze comparatively the performance evaluation Model of technical-administrative effective servers used by Universidade Federal do Rio Grande do Norte and the Instituto Federal de Educação, Ciência e Tecnologia do Sertão of Pernambuco, but alsocheck withmanagersin themanagement of People, as the performance evaluation process in the institution. We sought to investigate yet understanding of both the administrative and technical education, belonging to classes C, D and E, which joined by the year 2012, as managers of the Federal Institute, on how to realize the performance evaluation process. It was initially made a contextualization of the principles of public administration as regards performance evaluation, based on ethics in the public service, since you can’t leave unrelated ethics performance assessment, because it is correlated to the principles of Public Administration. It was later performed a conceptual and historical approach on the evaluation of performance, especially in the context of the public service and more specifically in the federal institutions, where technical and administrative assessment has as legal support to law no 11.091/2005, Decree no5.825/06 and Decree no 5.707/06 that guides to the issue of implementation of competency management in federal institutions. The methodology employed was a descriptive research in which if you chose as a strategy, for a case study of the multi-methods type, combining varied resources, through quantitative and qualitative methods targeting a broader approach of the phenomenon investigated. This research was conducted at the Federal Institute of Pernambuco and in the Federal University of Rio Grande do Norte, the latter only in the field of personnel management develops the work of performance evaluation. Finally, the survey sought to show an overview of the participants of research on important issues concerning performance evaluation process.

20
  • RAINETE DE MEDEIROS GOMES
  • CHALLENGE IN MANAGEMENT OF PERSONS: retention of technical-administrative servers at the Federal University of Rio Grande for Norte

  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • SEBASTIAN FAUSTINO PEREIRA
  • SONIA MARIA RODRIGUES CALADO DIAS
  • TATIANA DE LUCENA TORRES
  • Data: 28 nov. 2016


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  • Present research arose from intention to identify the profile of Education Administrative Techinicians of Federal University of Rio Grande do Norte (UFRN) who requested Vacancy by Possession in Another Unaccountable Position and Exoneration, from occupied positions in that Institution between 2010 and 2015. In addition, It sought to understand real reasons that led these people to leave their employment bond considering all the bias that surrounds existing labor relations in the Organization. Bibliographic Review focused on legal documents governing career of the Administrative Techinicians of Federal Institutions of Higher Education (IFES), structure of UFRN and works of authors who have developed studies on this subject, as well as researches on the state of the art. This study concerns a descriptive survey and, in order to achieve its objectives, data collection was performed through the application of an online questionnaire using Google Docs tool to reach surveyed population, which totalized 268 people. 122 questionnaires were responded, and SPSS (Statistical for Social Sciences) was used to treat this information. Main cited reason as dissatisfaction in the Board refers to remuneration inherent to the Career of Administrative Techinicians, represented by the percentage of 91.2% of the answers and, for this reason, one can conclude the understanding for seeking new positions in Public Service, confirmed by the result of 77% of the cases. Based on the data of this study, it is noticed that, in spite of the high index of dissatisfaction with the salary issues, in general, organizational climate and the satisfaction in labor relationships presented a favorable way to researched Institution.

     

21
  • ALBERTO SEGUNDO SPINOLA DA HORA
  • INDICATORS TO EVALUATE  THE LATO SENSU POSTGRADUATE COURSES  AT THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE

  • Leader : TATIANA DE LUCENA TORRES
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • MANOEL PEREIRA DA ROCHA NETO
  • SEBASTIAN FAUSTINO PEREIRA
  • TATIANA DE LUCENA TORRES
  • Data: 2 déc. 2016


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  • Recognizing the importance of the lato sensupostgraduate courses to the formation of the higher education professionals in the country, whose requirements tend to grow, demanding a constant improvement, the present work intends to develop indicators to evaluate quality and efficiency in the management of the specialization courses at the Federal University of Rio Grande do Norte (UFRN). Through a theoretical study based, primarily, on the Multidimensional Paradigm of the Educational Administration, proposed by SANDER, a mixed methods research has been developed, starting from the survey of information from lato sensu postgraduate courses, with the Coordinators and Vice-Coordinators, board members, teachers and learners, in addition to the analysis of the formal characteristics of these courses. The self-financed on-site courses were subjected to this research, from 2011 to 2015 (during the term of the Resolution nº 028/2011 of the Administrative Council of the UFRN), starting from the point of view of its participants. As result, indicators were pointed to compose a quality assessment of the management of specialization courses at UFRN, considering criteria such as efficiency, efficacy, effectiveness and relevance.

22
  • JOSÉ GLÁUCIO BRITO TAVARES DE OLIVEIRA
  • Authorship and plagiarism in Academic: Policies and Actions to Combat non-university context plagiarism.

  • Leader : SERGIO LUIS RIZZO DELA SAVIA
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • JOSÉ LUIZ DE OLIVEIRA
  • PATRICIA BORBA VILAR GUIMARAES
  • SERGIO LUIS RIZZO DELA SAVIA
  • Data: 7 déc. 2016


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  • The academic production is a main activities of the superior education, because promotes the knowledge through scientific researches and enable the development of a society. However, the academic works elaboration sometimes is stained by the plagiarism practice.  The academic counterfeit occurs when the author uses intellectual contents, in whole or in part, of the others authors and don’t cite them, failing to provide the credits the work searched, injuring the ethics principles and the legal proportions that organize the law of copyright. From this principle that we don’t need of the database collected in field research to verify existence of the plagiarism in the university environment, this dissertation is characterized as a bibliography research. The study indicated the causes that lead the students to plagiarism. The following are cited as causes: easy access the information provided by the technology; lack of the planning time dedicated to studies; inability of the textual production practice; failure of the individual conduct moral and the technic unfamiliarity of the concepts related to plagiarism as well as concession rules of the credits to authors researched. After analysis institutional policies at UFRN, that ensure the copyright protection and combating plagiarism, was possible to see that, despite the recommendation for the creation instruments of orientation and awareness of an ethical behavior and the honesty in the academic conduct, there are still few the products and services combating to plagiarism in the university context. To resolution of the educational gap, according to institutional politics, this work we intend to contribute to the creation of the instruments to help the academic community, in classroom, in class related the Methodology of the Scientific Work, as well as training courses, reducing plagiarism cases in academic work at UFRN.

23
  • MARIA DO SOCORRO VALENTIM
  • REPRESENTATION OF THE FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE IN MUNICIPAL MANAGERS: AN ANALYSIS FROM THE PERSPECTIVE OF DEMOCRATIC THEORIES

  • Leader : JOEL THIAGO KLEIN
  • MEMBRES DE LA BANQUE :
  • JOEL THIAGO KLEIN
  • CINARA MARIA LEITE NAHRA
  • CRISTINA FORONI CONSANI
  • MARIA JOSE DA CONCEICAO SOUZA VIDAL
  • Data: 8 déc. 2016


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  • This paper discusses the UFRN participation in the Councils Municipal Managers of Social Policies through a case study of its representation in the Municipal Board of Education in Natal / RN, as the democratic participatory system assumption adopted by the Federal Constitution of 1988. The descriptive search, as a transversal character, with data collection gathered in the Council and by semi-structured interviews with representatives of the UFRN Education Center, as well with the effective members of CME, will have a qualitative approach to analyze the obtained content. Therefore, we start understanding that throughout history democracy has become the political system best suited to the social organization, protection of individual rights and freedoms and that popular sovereignty has established itself as the foundation for its legitimacy. In this respect, social participation is presented as one of the most important tools of democracy and true expression of popular sovereignty. Therefore, it opens up space for research of democratic aspects involved in the representation of UFRN close to the Councils, providing opportunities to check its role in this context, the contribution of possibilities to the country's democratization process. The emergence of social policies management councils reveals the strength of citizen participation in the intervention and the formulation of public policies, in order to increase their efficiency through social control. Therefore, this study focused on deliberative democratic theories to analyze how they can contribute to the improvement of management councils, as well as the role of the Academy in this regard. A certain influence of the Municipal Executive was detected in the activities of the Council, limiting the autonomy of its activities and the amplitude of the scope of the deliberations initiated there. About the UFRN's chair at the CME in Natal, it does not constitute a full and wide representation of the Institution, it is confined to the Education Center and is compromised at a time when there are no discussions at the University about its positioning on the issues to be addressed Deliberated in that instance. It is concluded that it is necessary to emphasize social representations in the management councils and better conditions for broad participation of the members of the University in these spaces, aiming to reach real possibilities of contribution and effective exercise of public deliberation.

24
  • LUCIANA FERREIRA LEITE
  • Diagnosis of Access to information in the File of the Personnel Administration Board of the Federal University of Rio Grande do Norte

  • Leader : ADRIANO CHARLES DA SILVA CRUZ
  • MEMBRES DE LA BANQUE :
  • ADRIANO CHARLES DA SILVA CRUZ
  • JOSE ORLANDO RIBEIRO ROSARIO
  • PATRICIA BORBA VILAR GUIMARAES
  • GABRIELA BELMONT DE FARIAS
  • Data: 9 déc. 2016


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  • Information is a fundamental tool in all areas of knowledge. A collective good that, when used in a productive way, can generate transformations in society. Their availability is a fundamental right of any citizen, that is, everyone has the right to access to public information. In this sense, the research has as general objective to diagnose the process of access to information in the File of the Personnel Management Board of the Federal University of Rio Grande do Norte. In addition, we sought to identify the profile of the users of the sector, map their main informational demands / needs, assess their satisfaction regarding access to information, quality of care, and verify that these users are aware of the Law on Access to Information nº. 12.527 / 2011. This is a descriptive survey, with a quantitative approach, based on bibliographical and documentary research in light of the law of access to information, marketing, user study and archival diffusion. To achieve the proposed objectives, an online questionnaire was also used through the Google docs tool as an instrument for collecting data from the research participants. The analysis and treatment of the information was made after the return of the questionnaires answered, using the system SPSS (Statistical for Social Sciences). Based on the results of the research, we can see a heterogeneous audience about the genre, and that despite the sector already providing digitized documents, still prefer to seek the information personally. The resolution of administrative and judicial acts and for personal purposes were the most cited purposes for the use of information by external users. The administrative technicians are more present than the teachers, because it is a predominantly administrative file. As for the frequency, internal users use the sector periodically, because they use their information to develop their work activities, while the external public frequents sporadically, because they go to the search for punctual and personal demands. As for the Law on Access to Information, it is noted that the index of ignorance about the law is still high, requiring a better disclosure. The quality of care and services was assessed as satisfactory by most users. And users' perception made it possible to elaborate suggestions for actions to be implemented in the archive.

2015
Thèses
1
  • JULIANA DE LIMA FIGUEIREDO
  • ESTUDO SOBRE A INSERÇÃO PROFISSIONAL DO EGRESSO DA FACULDADE DE CIÊNCIAS DA SAÚDE DO TRAIRI (FACISA/UFRN)

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • TATIANA DE LUCENA TORRES
  • WALID ABBAS EL AOUAR
  • Data: 9 avr. 2015


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  • Este trabalho teve como principal objetivo realizar um estudo com os egressos da Faculdade de Ciências da Saúde do Trairi (FACISA-UFRN), com o intuito de identificar em que medida a inserção dos egressos no mercado de trabalho se relaciona com a formação acadêmica recebida, quais facilidades e dificuldades encontradas para ingressar no mercado e qual a avaliação dos egressos sobre a formação acadêmica recebida. A pesquisa visou contribuir também para o atendimento à Lei do SINAES, que pela primeira vez a partir do ano de 2004, incorporou o egresso no processo de avaliação institucional, identificando-o como importante fonte de informações para avaliação da qualidade das instituições. A revisão bibliográfica foi centrada em documentos legais que tratam do egresso e trabalhos de autores que desenvolveram estudos sobre esse tema, além de pesquisas já realizadas sobre egressos de Instituições de Ensino Superior (IES) e sua inserção profissional. Tratou-se de uma pesquisa descritiva e visando atingir seus objetivos foi realizada coleta dados através da aplicação um questionário online, destinado aos egressos da FACISA diplomados no período de 2011 a 2014.1, objetivando caracterizar o perfil do egresso absorvido pelo mercado de trabalho, bem como suas percepções sobre os fatores que facilitaram ou dificultaram esse acesso. Os resultados da pesquisa apontam que 78% dos respondentes estão trabalhando, entretanto, destes, 67% estão trabalhando em suas áreas de formação enquanto que 11% estão exercendo atividades profissionais fora da área em que se formaram, na maioria dos casos o motivo atribuído ao fato de não estar atuando na área são as poucas oportunidades de emprego na área e a baixa remuneração o que coincide com os fatores apontados como principais dificultados da inserção profissional. Um percentual considerável (22%) informou não estar trabalhando e o principal motivo atribuído para essa situação foi o fato de estar estudando para concurso público visando melhores oportunidades. Identificamos que no geral os egressos estão satisfeitos com os vários aspectos da formação analisados na pesquisa e em contraposição a isso fazem uma avaliação bastante negativa do mercado tanto local como nacional. De modo geral tanto a instituição quanto os cursos ofertados pela FACISA obtiveram uma avaliação bastante positiva, também foi avaliada de modo satisfatório a relação entre a formação recebida e as exigências do mercado. Quanto aos fatores facilitadores os mais apontados pelos egressos foram o reconhecimento da universidade e os conhecimentos teóricos adquiridos.
2
  • MARIA DA SOLIDADE OLIVEIRA CESARIO VIEIRA
  • CLIMA ORGANIZACIONAL: UM ESTUDO NA UFRN/CAMPUS DE CURRAIS NOVOS

  • Leader : CYNARA CARVALHO DE ABREU
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • TATIANA DE LUCENA TORRES
  • WALID ABBAS EL AOUAR
  • Data: 9 avr. 2015


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  • O objetivo deste trabalho foi realizar um diagnóstico do Clima Organizacional da UFRN/Campus de Currais Novos, a partir da percepção dos colaboradores inseridos na instituição pesquisada. Optou-se por fazer um estudo descritivo, de natureza quantitativa e qualitativa utilizando como instrumento de coleta, a Escala de Clima Organizacional – ECO, elaborada e validada por Martins (2008), acrescida de quatro questões abertas. Esse instrumento se propõe a dimensionar o Clima Organizacional a partir da percepção do colaborador, obedecendo a uma escala de cinco fatores: apoio do gestor e da organização, reconhecimento, conforto físico, controle/pressão e coesão entre colegas. O público alvo da pesquisa constituiu-se de todos os docentes, técnicos administrativos, terceirizados e bolsistas de apoio técnico da UFRN/Campus de Currais Novos, totalizando 88 colaboradores, sendo 38 docentes, 21 técnicos administrativos, 10 terceirizados e 19 são bolsistas de apoio técnico. A pesquisa de campo teve como locus o Campus de Currais Novos, e a coleta dos dados ocorreu no período de 25 de setembro a 14 de outubro de 2014. Os resultados encontrados revelaram o clima organizacional positivo, o negativo, o predominante e sugestões de mudanças na organização pesquisada com relação aos fatores do clima. A título de contribuição com a UFRN e considerando os objetivos de um mestrado profissional, os resultados deste estudo diagnóstico serão apresentados à direção do CERES para que sejam utilizados como mais uma ferramenta a possibilitar possíveis ações e ajustes no modelo de gestão de pessoas no Campus de Currais Novos.
3
  • ERICA CONCEICAO SILVA LIMA
  • A COMUNICAÇÃO INSTITUCIONAL NA UNIVERSIDADE FEDERAL DO RIO GRANDE DO NORTE: UMA PROPOSTA DE INTEGRAÇÃO

  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • LUIZ CUSTÓDIO DA SILVA
  • SEBASTIAN FAUSTINO PEREIRA
  • Data: 28 mai 2015


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  • Este trabalho objetiva compreender como tem ocorrido a Comunicação Institucional na Universidade Federal do Rio Grande do Norte. Trata-se de um estudo de caso com caráter exploratório, envolvendo pesquisa bibliográfica, documental, e levantamento de informações junto aos sujeitos pesquisados. Como instrumento de pesquisa, foi utilizado um roteiro de entrevista semiestruturada, e os dados coletados na pesquisa de campo foram tratados, codificados e categorizados para a realização de uma análise temática comparativa. Foram ouvidos gestores da Escola Agrícola de Jundiaí, Faculdade de Ciências do Trairi, do Centro de Ensino Superior do Seridó (CERES) de Currais Novos e do CERES de Caicó e profissionais de comunicação de veículos de rádio e TV dos municípios de Santa Cruz, Currais Novos e Caicó. No Campus Central da UFRN foram entrevistados gestores e profissionais da Superintendência de Comunicação, além de um levantamento das assessorias de imprensa existentes. Para compreender melhor a comunicação no âmbito das organizações, buscamos o aporte teórico nos estudos de Torquato (2002) que apresenta a comunicação como forma de integração social, João Curvello (2002) compreendendo a Comunicação Organizacional como um contexto complexo, Oliveira (2007, 2012), traz a perspectiva da Comunicação Organizacional como um campo de estudo de interfaces de várias áreas de conhecimento. Duarte (2006) e Chaparro (2006) discutem a relação entre Jornalismo Empresarial, Relações Públicas e Assessoria de Imprensa.  O conjunto de informações presentes nesse trabalho apresenta um diagnóstico de como têm ocorrido a Comunicação Institucional na UFRN. E como prognóstico, apresentamos a proposta de um Plano de Comunicação tendo como foco principal a implantação de uma Rede Integrada de Comunicação Institucional. Levamos em conta a ausência de um plano de comunicação institucional na Universidade e a consequente falta de integração, uma vez que não existem ações efetivas no sentido de integrar os diversos campi da UFRN. O referido Plano foi elaborado após a análise de todas as informações coletadas e analisadas ao longo da pesquisa.

4
  • EVILAZIO XAVIER CRUZ JUNIOR
  • OS DESAFIOS DOS GESTORES NA ADMINISTRAÇÃO PÚBLICA CONTEMPORÂNEA: ESTUDO DE CASO NA PRÓ-REITORIA DE GESTÃO DE PESSOAS

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • MANOEL PEREIRA DA ROCHA NETO
  • PATRICIA BORBA VILAR GUIMARAES
  • Data: 9 juin 2015


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  • Este trabalho surgiu a partir da motivação para identificar o perfil profissional das pessoas que atuam nas funções de confiança da Pró-reitoria de Gestão de Pessoas (PROGESP) da Universidade Federal do Rio Grande do Norte (UFRN), bem como, de conhecer como se dá as relações de trabalho entre esses gestores e seus administrados. A escolha do tema justifica-se pela busca da compreensão do processo de trabalho e a relação gestor-colaboradores, visando traçar diretrizes para o fortalecimento das relações interpessoais e o aprimoramento da atuação do gestor público perante a equipe de trabalho. O objetivo principal do trabalho é realizar um diagnóstico sobre a atuação desses gestores. Para tanto, foram realizadas: a) pesquisa documental, para identificar a distribuição das funções de confiança da PROGESP; e, b) pesquisa de campo com aplicação de questionário entre esses gestores e os seus administrados, que levantou questões relacionadas ao perfil dos participantes; a capacitação e treinamento contínuo; a autonomia para tomar decisões; ao planejamento das atividades; a motivação dos servidores; as habilidades essenciais à seleção de servidores para cargos de gestão; a avaliação da atuação dos gestores e aos desafios dos gestores públicos na Administração Pública contemporânea. Para fundamentar este estudo, foram detalhados no referencial teórico: os princípios constitucionais da Administração Pública; as normas legais que estruturaram o atual sistema de governo; os poderes administrativos: vinculado e discricionário e os controles da Administração Pública: interno e externo. Foi realizado um estudo de caso na PROGESP e os resultados obtidos demonstram fragilidades, que foram detalhadas na conclusão do presente trabalho, e que se referem à atenção do Administrador Público aos princípios constitucionais que norteiam suas ações administrativas; a capacitação e atualização para o exercício das funções gerenciais; a autonomia para tomada de decisões; a motivação para desenvolver as tarefas cotidianas e a avaliação e acompanhamento da atuação dos gestores, espera-se contribuir para melhoria da atuação dos gestores e dos integrantes da equipe de trabalho, com intuito de se atingir a eficiência e a qualidade esperadas na prestação dos serviços públicos oferecidos pela PROGESP/UFRN.

5
  • FRANCISCA DAS CHAGAS CRUZ
  • A imagem institucional da UFRN no Facebook: uma proposta de intervenção e monitoramento.

  • Leader : ADRIANO CHARLES DA SILVA CRUZ
  • MEMBRES DE LA BANQUE :
  • ADRIANO CHARLES DA SILVA CRUZ
  • SHEILA MENDES ACCIOLY
  • TATIANA DE LUCENA TORRES
  • Data: 19 juin 2015


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  • O trabalho tem por objetivo aperfeiçoar o processo de diagnóstico da imagem da Universidade Federal do Rio Grande do Norte na rede social Facebook. Sabemos que os avanços tecnológicos dos últimos anos promoveram mudanças também no âmbito social, cultural e econômico. De natureza qualitativa descritiva, recortamos como objeto de estudo o Facebook, considerado o site de rede social mais popular no Brasil e de grande repercussão no mundo. Realizamos uma análise de conteúdo em três grupos - a fanpage oficial da UFRN, gerenciada pela Agência de Comunicação (Agecom), o grupo aberto UFRN e um grupo satírico chamado UFRNDepressão – classificando as mensagens de texto e categorizando as postagens mais recorrentes. Elegemos como período para análise os meses de setembro, outubro e novembro de 2014, quando, supostamente, as conversações e interações estariam mais assíduas devido à campanha para reitor da Instituição que serviu como locus da pesquisa. Para subsidiar esse trabalho, entrevistamos gestores de comunicação de algumas Instituições Federais de Ensino Superior (IFEs) e de empresas de comunicação de Natal que trabalham com o monitoramento de redes sociais, assim como empreendemos uma pesquisa bibliográfica, para nos dar o suporte teórico nesse estudo. A fundamentação teórica foi alicerçada nos autores da cibercultura, como Lemos e Lèvy (2010), Castell (1999) e Santaella (2003), além de Corrêa (2009), Bueno (2009) e Kunsch (2007), que consideram as comunidades virtuais um público estratégico e relevante para a comunicação organizacional. Isso nos permitiu chegar a um diagnóstico, que mostrou que os discursos nos sites de rede social estudados têm contribuído para uma imagem positiva da UFRN, e possibilitou-nos, também, propor um acompanhamento sistemático da construção da imagem institucional.

6
  • LEIS FERREIRA DE MATOS
  • Extensão Universitária e Economia Solidária: efeitos e potenciais de ações de Incubadoras da UFRN na Comunidade Povoado Cruz Currais Novos/RN

  • Leader : WASHINGTON JOSE DE SOUSA
  • MEMBRES DE LA BANQUE :
  • CYNARA CARVALHO DE ABREU
  • WALID ABBAS EL AOUAR
  • WASHINGTON JOSE DE SOUSA
  • Data: 25 juin 2015


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  • O objetivo deste trabalho foi conhecer efeitos e potenciais de ações de extensão desenvolvidas por incubadoras de empreendimentos econômicos solidários da UFRN, com o intuito de sugerir medidas que possam eventualmente contribuir para modificação, ampliação ou aperfeiçoamento dessas ações. Para isso, utilizou-se como espaço de investigação uma Associação de Trabalhadores de Agricultura Familiar localizada na Comunidade Povoado Cruz, município de Currais Novos/RN. O referencial teórico abordou aspectos conceituais, formais e processuais da extensão universitária e economia solidária, além de uma discussão sobre o papel das incubadoras de empreendimentos econômicos solidários. A metodologia utilizada envolveu um estudo de caso, com abordagem qualitativa, quanto aos objetivos foi do tipo descritiva, de natureza aplicada e fazendo uso de 03 (três) técnicas de coleta de dados, quais sejam, pesquisa bibliográfica, observação aberta não participante e entrevistas semiestruturas aplicadas aos produtores associados, a coordenação da Associação e aos alunos bolsistas nela atuantes. Para interpretação de dados utilizou-se a técnica de análise de conteúdo. Os resultados obtidos permitiram atingir o objetivo geral da pesquisa, em que foram identificados alguns efeitos do trabalho das incubadoras na Associação, como a assessoria administrativa e educacional, articulação entre produtores associados e coordenação, intermediação de parcerias com outras instituições, descentralização das atividades, maior participação dos associados, elevação da autoestima, entre outros; e potenciais como a proposta de elaboração de um planejamento estratégico na Associação, melhorias na comunicação interna e externa, fortalecimento da autogestão, ampliação do volume de vendas, intermediação para conversão da Associação em Cooperativa, entre outros. Essas medidas serão propostas à coordenação das incubadoras como forma de potencializar seus resultados, além de contribuir para conformidade e atendimento de prerrogativas estabelecidas nos planos de desenvolvimento, gestão e avaliação institucional da UFRN.

7
  • ANDRESSA MEDEIROS PEREIRA DE ALBUQUERQUE
  • Programa de Qualidade de Vida no Trabalho da UFRN: Uma avaliação centrada na percepção dos trabalhadores.

  • Leader : CAMILA COSTA TORRES
  • MEMBRES DE LA BANQUE :
  • CAMILA COSTA TORRES
  • CYNARA CARVALHO DE ABREU
  • WALID ABBAS EL AOUAR
  • Data: 22 juil. 2015


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  • As mudanças ocorridas no mundo do trabalho, que perpassam pela reestruturação produtiva, acarretam no aumento do ritmo de produção e da competitividade, na adoção, pelos trabalhadores, de um estilo de vida mais sedentário, que conjuntamente com outros motivos, traduzem-se no crescimento do número de trabalhadores acometidos por doenças, em todo o mundo. Dentre as doenças mais frequentes estão os transtornos mentais e de comportamento, doenças do sistema osteomuscular e tecido conjuntivo, além de lombalgias, que podem ter como consequências os afastamentos do trabalho e até aposentadorias precoces. Essa constatação vem se tornando uma das principais razões do crescente interesse, por parte das organizações, em relação à saúde dos trabalhadores. Uma das implicações desse interesse é a expressiva ampliação no investimento em Programas de Qualidade de Vida no Trabalho, visto que as enfermidades estão, geralmente, relacionadas ao ambiente laboral. Foi em consonância com essas informações que a Universidade Federal do Rio Grande do Norte implantou o seu Programa de Qualidade de Vida no Trabalho, intitulado Viver em Harmonia, foco central desse estudo que pretende verificar a percepção dos trabalhadores quanto às atividades oferecidas no programa, tomando-se como base as experiências e vivências individuais dos trabalhadores com o programa. Trata-se de um estudo descritivo, de natureza qualitativa pautado na abordagem da ergonomia da atividade aplicada à qualidade de vida no trabalho. Com o propósito de fomentar as informações acerca do tema, foi realizada análise documental sobre a instituição em pauta, o programa desenvolvido nesta, além de terem sido efetuadas entrevistas semi-estruturadas com coordenadores e participantes das atividades desenvolvidas no programa. Os dados encontrados foram tratados por análise de conteúdo categorial à luz da literatura da ergonomia e da ergonomia da atividade aplicada à qualidade de vida no trabalho. No geral, o programa mostrou-se satisfatório, mas com algumas ressalvas principalmente quanto à sua baixa adesão e divulgação, e ausência de atividades referentes às situações de trabalho. Almejando solucionar essas problemáticas e contribuir para o melhor desenvolvimento do programa, foram colhidas sugestões dos principais atores das ações do PQVT, ou seja, os trabalhadores da instituição. Caso sejam implementadas, essas sugestões poderão contribuir para a melhoria do Programa Viver em Harmonia e, consequentemente, poderão colaborar para a melhoria da qualidade de vida no trabalho, que é a finalidade máxima do programa. Conclui-se, com esse estudo, que existem vários desafios a serem superados e estratégias a serem repensadas pelos dirigentes e gestores responsáveis pelo planejamento e execução das ações de QVT na UFRN.

8
  • KATIA MARIA FERNANDES DE BRITO
  • CONTRIBUIÇÕES DA ERGONOMIA PARA IDENTIFICAÇÃO DE RISCOS À SAÚDE DOS TRABALHADORES EM UNIDADES PRODUTORAS DE REFEIÇÕES.

  • Leader : CAMILA COSTA TORRES
  • MEMBRES DE LA BANQUE :
  • CAMILA COSTA TORRES
  • CYNARA CARVALHO DE ABREU
  • WALID ABBAS EL AOUAR
  • Data: 22 juil. 2015


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  • As Unidades Produtoras de Refeição (UPRs) ou UANs (Unidades de Alimentação e Nutrição) destinam-se a produção de alimentos para coletividade sadia e/ou enferma e precisam fazê-lo de forma a garantir a qualidade do que é produzido. Nestas unidades, o ambiente de trabalho, em geral, apresenta ruídos excessivos, calor e condições físicas desfavoráveis, como também as formas de organização do trabalho podem representar riscos à saúde do trabalhador e levar a erros durante a produção e/ou distribuição de alimentos. O objetivo deste trabalho foi analisar os processos de trabalho na Unidade Produtora de Refeições de um Hospital Universitário, identificar os fatores de risco para saúde do trabalhador utilizando para isto o conhecimento da Ergonomia, especificamente o método de Análise Ergonômica do Trabalho (AET) após esta análise foi possível elaborar propostas que venham a trazer possíveis melhorias nas condições de trabalho, reduzindo os fatores de riscos à saúde e as possibilidades de falhas durante o processo de produção de refeições. Importante ressaltar que o método AET considera a atividade de trabalho desenvolvida em tempo real e destaca a importância de ouvir e envolver os próprios trabalhadores no processo de mudança. Trata-se de uma pesquisa descritiva, com abordagem qualitativa. Na pesquisa de campo foram coletados dados demográficos dos participantes (idade, escolaridade, setor de lotação, tempo de serviço total e tempo de serviço no setor) e dados relacionados ao trabalho desenvolvido por eles (Análise de tarefas, Análise da atividade e Análise do ambiente de trabalho) na UPR. Os instrumentos utilizados foram observações globais e sistemáticas e entrevistas semiestruturadas, buscando identificar as principais queixas relativas às atividades por eles desenvolvidas. Os resultados desta análise indicaram que a unidade analisada apresenta diversos problemas de ambiência dos postos de trabalho como também na organização do trabalho. Inconformidades que resultam em  um ambiente  favorável  ao adoecimento e riscos de acidentes.

9
  • THIARE THARINE DE OLIVEIRA PACHECO
  • A socialização organizacional no contexto da UFRN: proposta de curso de iniciação ao serviço público

  • Leader : SEBASTIAN FAUSTINO PEREIRA
  • MEMBRES DE LA BANQUE :
  • SEBASTIAN FAUSTINO PEREIRA
  • TATIANA DE LUCENA TORRES
  • LAIS KARLA DA SILVA BARRETO
  • Data: 23 juil. 2015


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  • O presente trabalho visa a contribuir para a melhoria do processo de socialização organizacional na Universidade Federal do Rio Grande do Norte (UFRN) através da apresentação de uma proposta de curso virtual de iniciação ao serviço público e à UFRN, destinada aos servidores técnico-administrativos recém-admitidos. Trata-se de um estudo de caso exploratório, com abordagem qualitativa, amparado em pesquisa bibliográfica e documental e destinado à aplicação na referida universidade. A proposta ora apresentada encontra respaldo na legislação federal pertinente à gestão de pessoas, que estabelece o desenvolvimento permanente do servidor público, conforme decretos 5.707 e 5.825, ambos de 2006. Respalda-se, ainda, no Programa de Capacitação e Aperfeiçoamento da UFRN, instituído em 2012, que determina ações direcionadas à socialização organizacional dos novos servidores. Para consecução do objetivo deste trabalho, foi realizada pesquisa bibliográfica acerca dos temas de gestão de pessoas no serviço público, socialização organizacional e tecnologias da informação e comunicação. Foi, também, realizada pesquisa empírica através da aplicação de questionário semiestruturado com vistas a identificar o perfil dos servidores técnico-administrativos admitidos em 2014 e a percepção destes quanto ao processo de socialização organizacional da UFRN. Os resultados da pesquisa permitiram concluir que a amostra participante é representada por servidores, em sua grande maioria, com qualificação superior à exigida para o cargo e com experiência laboral anterior à UFRN. Constatou-se, ainda, através da percepção dos servidores participantes, a existência de lacunas instrucionais no que tange à orientação sobre o serviço público, sobre o papel do servidor e sobre a função para qual foram designados. A partir desses resultados e tendo como diretriz o decreto federal 5.825/2006, foi elaborada a proposta do referido curso, cujo conteúdo apresenta noções gerais sobre o serviço público, sobre o papel do servidor do público, sobre a UFRN e sobre a função a ser desempenhada. Por fim, considerou-se que os objetivos deste trabalho foram alcançados e que a proposta apresenta viabilidade do ponto de vista econômico e operacional.

10
  • REGINA GONCALVES DE MELO
  • A eficácia do Processo Administrativo Disciplinar no âmbito da Universidade Federal do Rio Grande do Norte

  • Leader : SERGIO LUIS RIZZO DELA SAVIA
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • MANOEL PEREIRA DA ROCHA NETO
  • SERGIO LUIS RIZZO DELA SAVIA
  • Data: 24 juil. 2015


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  • O principal objetivo desta dissertação é construir e apresentar um manual prático para condução do processo administrativo disciplinar (PAD) no âmbito da Universidade Federal do Rio Grande do Norte (UFRN). O PAD constitui o instrumento legalmente previsto para o exercício controlado do poder, podendo, ao final, redundar em sanção administrativa. A Lei nº 8.112, de 11/12/90, constituindo-se no Estatuto do servidor público civil federal aborda todo o tipo de direitos e deveres da relação jurídico-estatutária. Demais conceitos que porventura interessem ao PAD (institutos constitucionais e penais e o regime disciplinar da própria Lei nº 8.112, de 11/12/90 - deveres, proibições e penalidades administrativas dos servidores públicos federais) estão inseridos ao longo da exposição do rito. Os princípios norteadores de toda a atividade da Administração Pública encontram-se, explicita ou implicitamente, na Carta Magna de 1988. Muitas leis citam ou enumeram princípios administrativos, todos, evidentemente, encontram-se expressos ou são decorrência lógica das disposições constitucionais referentes à atuação da Administração em geral. Dentre os princípios norteadores da atividade administrativa, destacam-se aqueles expressos no caput do art. 37 da CF. Após a promulgação da Emenda Constitucional 19/1998, cinco passaram a serem esses princípios: legalidade, impessoalidade, moralidade, publicidade e eficiência. O PAD comporta duas subespécies: sindicância disciplinar e processo disciplinar. No âmbito do regime disciplinar federal, se tem mais uma subespécie que é o processo disciplinar sumário. Uma vez instaurado o processo disciplinar, o que ocorre por força da portaria instauradora da autoridade hierárquica, devidamente notificada ao servidor imputado, formalizada estará à relação jurídico-processual disciplinar. O processo disciplinar desdobra-se numa série de atos que se iniciam com a portaria instauradora e se encerram com o julgamento da autoridade administrativa competente. Com efeito, vislumbra-se no processo disciplinar cinco fases: instauração; instrução; defesa; relatório e julgamento. O estudo foi desenvolvido no âmbito da UFRN. A universidade conta com 57.556 discentes, 2.304 docentes do ensino superior, 200 docentes do ensino técnico e tecnológico e 3.244 técnicos administrativos. A fonte de documentos foi o arquivo publico da UFRN. Os documentos utilizados foram todos os processos do PAD (docentes/ técnicos administrativos) instaurados nesta Universidade. Utilizou-se como critérios de inclusão processos instaurados e concluídos em 2013 relacionados aos docentes e técnicos administrativos, totalizando 43 processos. Neste sentido, não foram incluídos os processos que não foram concluídos no ano em estudo totalizando 14 processos. Para analise dos processos, após critérios estabelecidos, considerou-se 29 PADs em que estavam envolvidos 35 servidores. Os processos administrativos foram separados por ano de instauração e conclusão e em seguida analisados de acordo com o despacho final do gestor. Posteriormente, foram separados por categoria profissional. Além da consulta aos documentos oficiais, foram realizadas quatro entrevistas com servidores membros de comissões processantes e gestores. Os dados estão sendo organizados, categorizados, codificados e digitados em planilha eletrônica Excel. Para discussão dos resultados será utilizada a estatística descritiva, sendo a analise fundamentada nas leis e normas que regulamentam a instauração e condução dos processos disciplinares no âmbito das instituições públicas. Espera-se que este estudo traga embasamento jurídico e legal para as novas comissões de julgamento.

11
  • MARIA GORETE GURGEL
  • Jornalismo Público em questão: uma análise do TVU Notícias

  • Leader : SERGIO LUIS RIZZO DELA SAVIA
  • MEMBRES DE LA BANQUE :
  • SERGIO LUIS RIZZO DELA SAVIA
  • DENISE PEREIRA DO REGO
  • MANOEL PEREIRA DA ROCHA NETO
  • Data: 30 juil. 2015


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  • Esta dissertação analisa um programa jornalístico da TV Universitária do RN e sua possível contribuição para a formação cidadã. O objetivo principal é analisar se o telejornal TVU Notícias contribui para a formação cidadã dos seus telespectadores, a partir das escolhas dos assuntos e da angulação das matérias exibidas no programa. Busca-se compreender os princípios, os conceitos e as práticas do jornalismo público, movimento formado por um grupo de jornalistas norte-americanos que pretendiam recuperar a ética e os princípios democráticos no processo de formulação de notícias. Pretende-se apresentar e analisar o jornalismo público como uma forma possível de desenvolver a cidadania e verificar se os conceitos que conduzem este tipo de jornalismo podem ser encontrados no jornalismo da televisão pública brasileira. Para consecução do objetivo deste trabalho, foi realizada pesquisa bibliográfica acerca do jornalismo público, da evolução do jornalismo, dos efeitos da mídia e do conceito de TV pública. Foi, também, realizada pesquisa empírica através da observação do processo de produção do programa, relacionando-se as matéria/pautas, revendo-se os arquivos dos textos das matérias, e para complementar o estudo assistiu-se os áudios das matérias gravados em mídia DVD. A análise envolveu 12 programas e 12 matérias veiculados no período de 2009 a 2014. Os resultados da pesquisa permitiram constatar que a amostra das notícias apresentadas no programa sugere que os assuntos agendados são, em sua maioria, de interesse público e valor social, mas carecem de mais contextualização, profundidade e pluralidade de fontes. A partir desses resultados e tendo como diretriz o papel e a função da TV pública, concluiu-se que para o TVU Notícias possa contribuir efetivamente para a formação de seus telespectadores precisa superar a superficialidade das matérias apresentadas, aproximando-se mais do jornalismo que se espera de uma TV pública.

12
  • GELSA PEDRO CAMPELO
  • Condições de trabalho e saúde psíquica no serviço público federal: um estudo de caso com os servidores técnico-administrativos da UFRN

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • MARIA TERESA PIRES COSTA
  • WALID ABBAS EL AOUAR
  • Data: 31 juil. 2015


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  • Condições de trabalho desfavoráveis constituem um dos fatores que podem contribuir para o desencadeamento de transtornos psíquicos e comportamentais nos trabalhadores. Nesse sentido, esta pesquisa objetivou caracterizar as condições de trabalho dos servidores técnico-administrativos, especificamente dos auxiliares e assistentes em administração do campus central da Universidade Federal do Rio Grande do Norte - UFRN, bem como, identificar a incidência de sofrimento psíquico neste grupo de servidores, a fim de analisar as possíveis relações existentes entre esses dois constructos. Enquanto estratégia, optou-se por um estudo de caso do tipo multimétodo, de natureza descritiva. Para isso, foi realizada inicialmente pesquisa documental através do levantamento de dados epidemiológicos relativos àqueles servidores lotados no campus central, visando identificar as principais enfermidades apresentadas durante o período de janeiro de 2011 a junho de 2014. Em seguida, procedeu-se a etapa de diagnóstico dos aspectos relacionados ao trabalho, através da aplicação online e in loco do Questionário de Condições de Trabalho (já validado por Borges et al.,2013) em 11 setores selecionados de acordo com os seguintes critérios: maior número de servidores lotados e maiores e menores percentuais de afastamentos para tratamento de saúde por CID-F (conforme registros da Diretoria de Atenção à Saúde do Servidor – DAS). Participaram do estudo de caso 174 servidores e os resultados obtidos mostram predominância de afastamentos por transtornos mentais ou comportamentais (CID F), doenças do sistema osteomuscular (CID M) e do aparelho respiratório (CID J). Entre os fatores que apresentaram significância estão à jornada de trabalho (contratuais e jurídicas); exigência de esforço físico (M=2,59) e espaço de trabalho (M=2,58) - físicas e materiais; estímulo à colaboração (M=3,5) - processos e características do trabalho; e participação (M=1,78) - ambiente sociogerencial. Sugere-se a ampliação da presente investigação com estudos envolvendo outras categorias profissionais (incluindo bolsistas, e terceirizados) e setores específicos.

     

13
  • MARIA EVANISIA AMORIM CALHEIROS
  • GESTÃO DE BIOSSEGURANÇA EM ÁREAS DE RISCO: UM ESTUDO DE CASO NO CAMPUS CENTRAL DA UFRN

  • Leader : DENISE PEREIRA DO REGO
  • MEMBRES DE LA BANQUE :
  • DENISE PEREIRA DO REGO
  • MARIA TERESA PIRES COSTA
  • WALID ABBAS EL AOUAR
  • Data: 31 juil. 2015


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  • O estudo objetivou analisar como se dá a gestão em biossegurança no campus central da UFRN. Neste sentido, foram investigados os principais fatores de riscos a que estão expostos os servidores técnicos de nível médio e superior que atuam em áreas insalubres e periculosas, elencadas as principais ações de promoção da segurança do trabalho nessas áreas e, ainda, apresentadas a percepção dos servidores em relação aos programas de saúde e segurança do trabalho da instituição e a gestão da biossegurança. Buscou-se, a partir de um olhar mais apurado sobre as atividades laborais, fazer um paralelo entre a gestão de segurança do trabalho em áreas periculosas e insalubres e em áreas específicas da biossegurança. Participaram da pesquisa gestores envolvidos nos programas de biossegurança da UFRN e servidores ativos desta universidade que trabalham nas áreas de risco do campus central da UFRN desenvolvendo atividades insalubres e periculosas. Inicialmente, foi realizada uma análise documental e entrevistas na Diretoria de Atenção a Saúde da UFRN, nas suas coordenadorias ligadas a saúde do trabalhador e segurança no trabalho. Em seguida, foram aplicados questionários envolvendo riscos ocupacionais e psicossociais em três grupos de amostra aleatória e estratificados, divididas em dois subgrupos, com um total de 73 servidores envolvidos com atividades insalubres e um grupo de 74 servidores que desenvolvem atividades periculosas. Buscou-se analisar a percepção dos servidores sobre a biossegurança, a identificação dos riscos presentes nos seus ambientes de trabalho e as ações da gestão relacionadas à biossegurança e a segurança do trabalho. Tomando como referência um dos Centros considerados de maior risco (Biociência), os resultados apontam que 84% dos servidores desconhecem o sistema de gestão em biossegurança e que, em 76% dos casos, as questões de biossegurança não são abordadas. Observou-se, ainda, que 56% dos servidores desconhecem se há Comissão de Biossegurança e se há uma política de treinamento em educação continuada ou um plano de ação em relação à mesma. Conclui-se que os fatores de riscos encontrados nos ambientes de trabalho apontam para a necessidade de integrar os diversos setores envolvidos no sistema de gestão e um maior investimento por parte de diretores, coordenadores e gestores no sentido de buscar a sistematização da gestão em biossegurança. Os resultados deste estudo poderão contribuir para subsidiar ações nos programas de saúde e segurança do trabalho, de forma a colaborar  para a promoção das condições de trabalho, saúde e bem estar do servidor.

14
  • BRUMA SORIANO ILARRAZ
  • Seleção de Docentes em Instituições Federais de Ensino Superior: Um Estudo sobre o Papel das Comissões de Ética

  • Leader : RICARDO TINOCO DE GOES
  • MEMBRES DE LA BANQUE :
  • RICARDO TINOCO DE GOES
  • JOSE ORLANDO RIBEIRO ROSARIO
  • MANOEL PEREIRA DA ROCHA NETO
  • Data: 21 août 2015


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  • Seleção de Docentes em Instituições Federais de Ensino Superior: Um Estudo sobre o Papel das Comissões de Ética

15
  • MONICA DE CASSIA FERNANDES
  • Avaliação dos impactos do uso do sistema de gestão hospitalar no Hospital Universitário Onofre Lopes - UFRN

  • Leader : PEDRO FERNANDO BENDASSOLLI
  • MEMBRES DE LA BANQUE :
  • PEDRO FERNANDO BENDASSOLLI
  • TATIANA DE LUCENA TORRES
  • LAIS KARLA DA SILVA BARRETO
  • Data: 28 août 2015


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  • O objetivo deste estudo foi identificar as possíveis causas de diferenças de resultados alcançados na implantação de um Sistema de Gestão Informatizado (SGI) em um Hospital Universitário Federal localizado no nordeste do Brasil e compreender os motivos que influenciaram os resultados em diferentes grupos quando fora utilizada a mesma metodologia de implantação de sistemas. Considerando a implicação dos gestores, profissionais de saúde, outros profissionais envolvidos e a estrutura organizacional vigente no período em que se deu a implantação, buscou-se conhecer como essas pessoas perceberam a evolução da implantação no seu grupo ou setor e também na organização. Partindo de uma abordagem qualitativa, utilizou-se como instrumento de pesquisa a entrevista semiestruturada, mais especificamente a entrevista episódica, por ser mais focada na narrativa sobre a experiência vivida pelos participantes ao longo do processo de implantação do SGI no hospital. Foram entrevistados três grupos de profissionais e um grupo de gestores, todos com formação de nível superior em suas profissões e que participaram do processo de implantação desde o início. Seguiu-se a metodologia de Bardim (2009) em todas as fases de tratamento e interpretação dos dados. A partir da analise empreendida, despontaram três categorias: O pensamento e o conhecimento; As práticas e mudanças; Resultados obtidos. Da categoria “pensamento e o conhecimento”, emergiram três subcategorias: O administrativo, O institucional e O conhecimento em TI. Da categoria “As práticas e mudanças”, emergiram três subcategorias: Realidade anterior ao SGI; O projeto de TI e a implantação do SGI e Impactos da implantação do SGI. Da categoria “Resultados obtidos” emergiram três subcategorias: Benefícios promovidos pelo SGI, Insatisfações observadas e Nível de utilização e compreensão do SGI. Observou-se que a falta de integração dos setores foi um problema determinante na implantação do SGI, que o projeto de implantação do SGI não foi bem dimensionado e divulgado na instituição e, ainda, que diferentes modelos de lideranças e de objetivos dos setores influenciaram no andamento do processo de implantação do SGI. Muitas outras questões foram registradas nas conclusões, mas em resumo, pode-se mencionar que um SGI deve ser uma ferramenta de consolidação de práticas organizacionais já institucionalizadas e de integração entre setores e não de apoio a práticas isoladas e personalistas de algumas esferas da instituição.

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  • BRUNO JOSE PEREIRA SILVA
  • GESTÃO DE RISCOS: MODELO PARA UMA INSTITUIÇÃO FEDERAL DE ENSINO SUPERIOR VISANDO A REALIZAZAÇÃO DE AUDITORIA BASEADA EM RISCOS

  • Leader : PATRICIA BORBA VILAR GUIMARAES
  • MEMBRES DE LA BANQUE :
  • PATRICIA BORBA VILAR GUIMARAES
  • MARCELO RIQUE CARICIO
  • MARCOS FERNANDO MACHADO DE MEDEIROS
  • Data: 4 déc. 2015


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  • As organizações estão susceptíveis à ocorrência de diversos eventos que podem influenciar no alcance de seus objetivos. Em virtude disso, os órgãos de controle da Administração Pública têm exigido das instituições a adoção de políticas de gerenciamento de riscos. Diante da grande quantidade de recomendações expedidas pelo Tribunal de Contas da União (TCU) a diversas Instituições Federais de Ensino Superior (IFES) nessa área, propõe-se um modelo de gestão de riscos para a Universidade Federal do Rio Grande do Norte (UFRN). Trata-se de um estudo aplicado, exploratório e qualitativo. No que se refere aos procedimentos técnicos, a pesquisa se caracteriza como análise documental, bibliográfica, pesquisa-ação e estudo de caso. A pesquisa bibliográfica foi utilizada para subsidiar a elaboração do Guia de Gestão de Riscos em Instituições Federais de Ensino Superior (GERIFES). Já a análise documental foi empregada com o objetivo de conhecer a estrutura organizacional e os macroprocessos da universidade. O autor é lotado na unidade de Auditoria Interna da UFRN e compartilha do mesmo problema, caracterizando assim a pesquisa-ação. O estudo de caso auxiliou tanto na elaboração do guia, quanto na concepção de funcionalidade específica para o seu sistema de informação e, consequentemente, na elaboração do Manual de Utilização do Módulo “Gestão de Riscos” do Sistema Integrado de Patrimônio, Administração e Contratos (SIPAC). Como resultado da pesquisa, foi proposto um modelo de gestão de riscos à UFRN e disponibilizado à gestão da universidade um módulo para o seu sistema de informação capaz de gerenciar os riscos relativos aos mais variados eventos que podem influenciar no alcance dos objetivos institucionais.

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