The global scenario of environmental degradation and the risk of resource depletion highlight the urgent need for strategies that reconcile human development with environmental preservation, thereby fostering sustainability. In this context, information emerges as a key resource for supporting the planning, monitoring, and evaluation of sustainable actions, while also guiding decision-making and encouraging social participation. Information management (IM) plays a central role in organizing and disseminating data, ensuring its efficient use and supporting decision-making processes. Closely linked to this concept, informational sustainability emphasizes the importance of producing and using information in alignment with the principles of sustainable development. In the Brazilian public sector, Sustainable Logistics Plans (PLS) were established as strategic tools to promote sustainable practices within organizations. At the Federal University of Rio Grande do Norte (UFRN), monitoring of the PLS has revealed challenges of communication, integration, and effectiveness, pointing to weaknesses in the management of informational flows (IF). Against this backdrop, this study aimed to propose improvements to the IF in UFRN’s PLS monitoring process, based on the principles of informational sustainability, with the goal of optimizing monitoring practices and fostering a more integrated, efficient, and sustainable information management approach. The research was designed as a qualitative, exploratory, and descriptive case study, supported by document analysis, direct observation, and interviews with members of UFRN’s PLS Management Committee, in addition to a literature review conducted in databases such as BRAPCI, BDTD, the CAPES Journal Portal, Google Scholar, and selected books, which provided the theoretical foundation. Content analysis was employed as the analytical technique. The findings revealed that the IF of UFRN’s PLS monitoring process includes the stages of identifying informational needs, data collection, processing, analysis, organization, storage, retrieval, dissemination, monitoring, and use. However, several weaknesses and barriers were identified, including communication gaps, inadequate information representation, limited access, terminology issues, lack of technical expertise, work overload, organizational culture, technological constraints, and problems related to time and information obsolescence. Despite these limitations, practices of information management aligned with aspects of informational sustainability were also observed. The main contribution of the study was the proposal of a continuous, feedback-driven informational flow model, developed in response to the identified weaknesses and grounded in the stages of Dutra and Barbosa (2020), widely recognized in IM literature, as well as in the principles of informational sustainability. Among the proposed improvements, the study highlights the implementation of a new module within UFRN’s Integrated Management Systems, similar to existing systems such as SIPAC, SIGRH, and SIGAA, capable of automating data collection and processing, integrating records from different systems, standardizing presentation, issuing automatic alerts, enhancing transparency, and strengthening dissemination and social engagement. Additionally, the study recommends offering training on the PLS for the academic community and institutional managers, with the aim of fostering better understanding of the plan and its importance. It is expected that the proposed suggestions will contribute to consolidating a more standardized, integrated, and sustainable IF, capable of expanding the reach of UFRN’s PLS initiatives and serving as a reference for other public institutions. Furthermore, this study seeks to advance both theoretical and practical discussions in Information Science, particularly in addressing challenges related to sustainability.

Databases are an important resource for the management of scientific information. In this context, the general objective of this research is to propose improvements to the Base de Dados Pesquisas Arquivísticas Brasileiras (PAB), aiming to enhance support for research activities and scientific production in the field. The specific objectives are: to elaborate a diagnosis of the current situation of the database; to identify models, requirements, and standards for digital scientific environments; and to apply the benchmarking technique to identify best practices in consolidated databases. The adopted methodological approach consists of an inductive, qualitative approach, utilizing the case study and comparative methods. Regarding the objectives, the research has an exploratory-descriptive character. The data collection technique includes bibliographic research (through books, journals, articles, and websites), in addition to semi-structured questionnaires, and the benchmarking technique for the analysis of online environments. The subjects of the research are the coordinators of the PAB and its nine collaborators. In the end, it is intended to elaborate a set of suggestions to improve the PAB, as well as develop a booklet containing methodological and strategic guidelines for the design, implementation, and maintenance of scientific databases.

This research stems from the following question: how can mapping the most demanded information support the improvement of the informational content available on the institutional portal of the Federal University of Rio Grande do Norte (UFRN), contributing to the optimization of services at the Administrative Secretariat of the Rector’s Office (GR/SECADM)? It is assumed that organizing and providing frequently asked questions and institutional answers, derived from the mapping of utility information, can serve as a feasible solution for quick access to relevant content, reducing repetitive queries and allowing GR/SECADM to focus on strategic activities. The study is justified by the need to enhance the management of utility information within the institution, promoting greater user autonomy and optimizing access to fragmented or unaddressed content across various institutional websites. Methodologically, it is a qualitative, exploratory, and applied research, based on the inductive method and conducted through a monographic procedure. Data collection was carried out through documentary and bibliographic research, complemented by participant observation, considering the researcher’s involvement in the investigated environment, and by the analysis of informational demands directed to GR/SECADM. The theoretical framework is grounded in Institutional Communication, Information Management, and Content Curation, which provide support for the analysis and interpretation of the findings. The research contributes to Information Science by proposing curation and management strategies applicable to utility information in the context of public university administration.

Contemporary society is immersed in a vast network of data, which, in itself, does not represent information until it is processed and contextualized. In the context that involves the organizational environment, information can be understood as production consumption and a generating element of products and services and, therefore, one of the challenges today is precisely to organize, process and disseminate information with a view to supporting decision-making and promoting innovation in organizations. Therefore, Information Management, essentially, in the public sector, aims to ensure that information is managed effectively and efficiently, with the aim of promoting the quality of governance. The analysis of the information flow aims to contribute to offering a quality service, as it provides an evaluative study of the stages of the process, identifying obstacles and proposing suggestions for improvement. Thus, the study's general objective is to analyze the informational flow of vacancies in the simplified selection process for substitute/temporary teachers in federal higher education, with a view to identifying opportunities for optimization in light of the principles of Information Management. And, as specific objectives, we seek to: (a) understand how communication occurs between the Permanent Institutional Development Committee, the Departments and Specialized Academic Units and the Competition Coordination for sending information and documents related to the informational flow of the request processes, creation and availability of vacancies; (b) identify aspects related to Information Management that contribute to efficiency in the information flow, aiming to highlight practices and procedures that promote the agility and effectiveness of the process; (c) identify possible barriers or obstacles in the information flow during the selection process, such as delays in the dissemination of information or inadequate communication between those involved; and (d) propose the restructuring of the existing information flow regarding substitute/temporary professor vacancies in federal higher education teaching at the Federal University of Rio Grande do Norte. It will use a methodology characterized as applied research, of a qualitative and classified nature, according to the objectives, such as explanatory and exploratory. It will have employees from the Permanent Institutional Development Committee, the Competition Coordination and the heads of departments and Specialized Academic Units as the study universe. To define the research samples, non-probability sampling was chosen, for convenience, which will respond to the interview, aiming to meet the outlined objectives. Thus, the research is justified by its social relevance and contributes to achieving quality in the services offered by the Federal University of Rio Grande do Norte, since it advocates the evaluation and, consequently, the improvement of an already existing service. Furthermore, the study is appropriate for the academic field, as it will enable consultations and debates among those interested in the topic.

Considering the high number of syphilis cases reported in Brazil in recent years and the relevance of studies on health information, this research analyzes the informational behavior of people diagnosed with syphilis and investigates the barriers faced in the process of seeking information on prevention, treatment, and management of the disease. The analysis is conducted from the perspective of informational behavior studies in Information Science and its intersections with the health field. This is an applied research, with a qualitative approach, whose data collection was carried out through bibliographic research and interviews. The sample consisted of people treated at the Institute of Tropical Medicine of Rio Grande do Norte, with different sociodemographic profiles, including elderly people, pregnant women, cisgender women and men, and transgender people. Data analysis followed the Collective Subject Discourse (CSD) method. The results highlight informational gaps, where filling these gaps is hindered by barriers related to the search, access, and use of information, organized into three interrelated dimensions. In the cognitive dimension, difficulties related to the processing and understanding of health information were observed, especially among people with low health literacy. In the emotional dimension, barriers such as fear, guilt, shame, and stigma inhibit engagement in the active search for information. In the social dimension, structural factors – such as gender determinants, low education levels, and digital exclusion – limit access to, interpretation of, and use of information. Furthermore, the infodemic acts as an aggravating factor, undermining trust in sources and hindering the identification of reliable information. Given these findings, it becomes necessary to consider these particularities and adapt health communication to promote greater accessibility and social inclusion. In this sense, the informational product developed in this work consists of a set of educational brochures created with simplified language and resources that favor the understanding and use of information by the largest possible number of people, including illiterate elderly people, pregnant women, adult men, and transgender women. The results of this study highlight the difficulties in accessing, using, and understanding information across the different profiles served. These results provide insights and contribute to the development of more inclusive materials.

The information society stands out for having information as one of its main resources and for the intensive use of digital technologies in various areas, driving social, economic, and scientific innovation. However, these technologies, in addition to facilitating innovative processes, present significant challenges, such as information overload and the need for efficient organizational processes. In this scenario, organizations, as crucial components of this society, need to develop strategies to promote information management in the most effective and efficient way possible. Therefore, information management, combined with the implementation of digital platforms that emphasize information usability processes, is crucial for the competitiveness and efficiency of organizations. The overall objective of this research was to implement a prototype website, applying visual resources to facilitate the understanding of organizational processes and access to information by employees of Agência Pan, an organization that provides advertising and marketing services. To achieve this objective, the following specific objectives were outlined: 1. Identify the main processes of the organization, prioritizing one for mapping; 2. Map the prioritized process; 3. Define the functional and technical requirements for the development of the digital platform, focusing on the usability and effectiveness of visual resources; 4. Develop multimedia content; 5. Develop the digital solution in the form of a website; and 6. Present the prototype of the developed solution to employees. The research is characterized as social, applied in nature, exploratory, and descriptive. It adopts the inductive method and uses a quantitative and qualitative approach. As for technical procedures, the Design Science Research method was applied. Four instruments were used for data collection: documentary research, semi-structured interviews, focus groups, and questionnaires. The results showed that, although some of the agency's processes were already recorded in digital media, the information remained scattered and poorly standardized, which led employees to preferentially resort to informal consultations, such as colleagues or leaders. A preference for visual, sequential, and centralized content, such as flowcharts, videos, tutorials, and step-by-step guidelines, was also identified. Based on this evidence, Pan Colab was developed, a website structured to integrate, organize, and make available the organization's processes, documents, and strategic materials using multimedia resources. The solution demonstrated potential to strengthen information management, support organizational learning, reduce rework, and facilitate the understanding and dissemination of internal processes. It is a replicable proposal, especially in small and medium-sized organizations seeking to consolidate information practices aligned with process management. Thus, the results contributed to a practical, visual, and innovative approach to information management, promoting greater clarity and integration in the organizational environment and helping Agência Pan overcome information gaps and improve its operational efficiency.

Gamification, understood as the use of game elements, mechanics, and dynamics in non-game contexts, has emerged as an active learning methodology capable of fostering engagement, motivation, and participation in educational environments, including school libraries. Within this context, this dissertation investigates how gamification can be applied as a strategy to support the development of information literacy among elementary school students, understood as the ability to locate, access, evaluate, and critically use information in diverse formats and situations. The general objective was to evaluate the application of the Gamification Design Model for Fostering Information Literacy in the creation and implementation of gamified activities in a school library, culminating in the development of a practical guide to support librarians interested in adopting this approach. Methodologically, this is an applied, qualitative, exploratory study conducted through action research, involving a literature review, documentary research, application of the selected design model, participant observation, and the use of the TRAILS tool to assess information literacy skills. The study was carried out in the School Library of NEI-CAp/UFRN with 18 fifth-grade students, selected based on age range, class availability in the afternoon shift, and logistical feasibility for implementing the activities. Based on the competencies established by the Brazilian National Common Curricular Base and international information literacy frameworks, two gamified activities were developed. The first, “Find the Card in the Library,” sought to foster reading, text interpretation, and the ability to locate information sources in the physical collection. The second, “Do You Know Rio Grande do Norte?”, aimed to develop digital search skills, critical evaluation of information and sources, and knowledge of the state’s historical and geographic context. The activities were implemented in the library setting and evaluated using satisfaction instruments and a post-activity application of the TRAILS tool. The results, combined with the researcher’s observations, indicate strong student receptivity, sustained interest throughout the activities, and signs of strengthened information literacy skills related to searching, selecting, and analyzing information. Findings suggest that gamification can contribute to making the learning process more active and meaningful, reinforcing connections between the library, classroom, and curriculum, especially when guided by a structured design aligned with clear pedagogical goals. As a practical outcome, the Gamification Guide for School Libraries was developed, bringing together theoretical foundations, practical guidelines, the design model, and two complete activities that can be adapted or replicated in different contexts. It is expected that the guide will support the expansion of gamification in libraries and encourage new initiatives aimed at fostering information literacy among elementary school students.